Digital Sales Representative 2

Twilio

Who we are  At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands. We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions! . See yourself at Twilio Join the team as Twilio’s next Account Executive, New Business. About the job As a Account Executive 4 for New Business, you will be at the forefront of Twilio’s expansion in Brazil. This is a high-impact, pure hunting role where you will be responsible for driving new customer acquisition within the enterprise and large commercial segments. You will act as the strategic CEO of your territory, leveraging executive relationships, cross-functional internal alignment, and deep industry insights to win market share, replace legacy systems, and position Twilio’s full stack (SMS, RCS, Voice, and Segment). Responsibilities In this role, you’ll: * New Logo Acquisition: Own and drive the end-to-end sales cycle for net-new enterprise accounts in Brazil, from pipeline generation to closing high-value contracts. * Strategic Deal Structuring: Navigate complex, high-friction, and multi-million dollar commitments. Masterfully align pricing, Legal, and Deal Desk approvals to close business with speed and precision. * Orchestrate Cross-Functional Teams: Effectively lead and collaborate with a world-class extended team, including Solutions Engineers (SEs), Product Specialist teams, Customer Success, and leadership, ensuring zero technical or commercia friction for the client. * Executive Presence & Alignment: Build, nurture, and leverage deep relationships with C-level executives (CIOs, CTOs, CMOs, and VPs of Engineering) to position Twilio as a strategic transformation partner. * MEDDPICC Excellence: Apply strict sales qualification and methodology to ensure high win rates, clear predictability, and accurate forecasting for the leadership team. *  Market Ambassadorship: Stay ahead of market trends, regulatory shifts in Brazil (such as SMS/RCS frameworks), and competitor movements to position Twilio as the unmatched market leader. Qualifications  Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table! *Required: * Experience: 8+ years of enterprise software (SaaS, IaaS, PaaS, or CPaaS) sales experience, with a heavy emphasis on pure hunting and new business acquisition in Brazil. * Track Record: A proven history of consistently exceeding sales quotas, closing 7-figure deals ($1M+ ARR or total committed revenue), and winning highly competitive displacement cycles. * Ecosystem Knowledge: Deep understanding of the Brazilian digital ecosystem, cloud communications, customer engagement, or developer-led sales models. * Skills: Expert negotiation skills, exceptional qualification discipline, and the ability to articulate highly technical concepts (APIs, developer architectures) into strong business value. * Leadership: Strong collaborative mindset with a track record of pulling in regional and global executive leadership (VPs, SVPs) to successfully push strategic deals across the finish line. * Languages: Fluent in Portuguese and Advanced/Fluent in English (essential for global alignment, business reviews, and internal collaboration). Spanish is a plus. Location This role will be remote, and based in Brazil. Travel  We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings. What We Offer Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location. Twilio thinks big. Do you? We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts. So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions. Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

Twilio

Who we are  At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands. We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions! . See yourself at Twilio Join the team as Twilio’s next Digital Sales Representative 2 (Activate). About the job This position is needed to play a key role in further growing the business. As our new Digital Sales Representative, you will be responsible for net new customer acquisition, solution selling, and closing deals within our Self Service accounts. Responsibilities In this role, you’ll: * BE AN OWNER: Responsible for net new customer acquisition and driving new revenue for a specific territory while maintaining the highest levels of customer satisfaction * WEAR THE CUSTOMER’S SHOES: Work with customers across all verticals to understand their business and technical requirements. You will need to understand the capabilities of Twilio’s communications API platform so that, together, you can design a solution for their specific use case needs * EMPOWER OTHERS: Work diligently with cross-functional internal teams (Sales Development, Marketing, Product, Engineering, Support) to address customer requirements, advise on digital communication strategies, and help customers get started on the Twilio platform * DON'T SETTLE: Passionate about what you do, able to think outside of the box, and have world-class interpersonal and communication skills to make complex technical and financial details sound simple * RUTHLESSLY PRIORITIZE: Ability to balance competing priorities and manage multiple projects/deals at the same time * DRAW THE OWL: Passion and ability for thinking outside the box, building out new processes, and helping the team to build a playbook along the way Qualifications  Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table! Required: * At least 1 year of sales development/business development experience at a technology company or 1+ years of closing experience in another industry * An understanding (or interest to understand) the cloud computing/communications business model and excitement for selling to a technical audience while utilizing a solution-oriented approach to selling * Strong written and verbal communication skills, with the ability to effortlessly make complex technical and financial details sound simple * Technical solutions selling experience and enjoys working with real customers-- listening to them and solving problems * High adaptability, with comfort trying new things and building within a rapid-paced environment Location This role will be remote, but is not eligible to be hired in CA, CT, IL, MA, MD, NJ, NY, OR, PA, RI, TX, VA, WA, or Washington DC. Travel We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings. What We Offer Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location. Compensation *Please note this role is open to candidates outside of California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington D.C., and Washington State. The information below is provided for candidates hired in those locations only. The estimated pay ranges for this role are as follows: * Based in Colorado, Hawaii, Minnesota or Vermont : $30.09/hr - $37.61/hr. * Based in Washington D.C., Illinois, Maryland, Massachusetts or California (outside of the San Francisco Bay Area): $31.77/hr - $39.71/hr. * Based in New York, New Jersey, Washington State, or the San Francisco Bay area, California: $33.44/hr - $41.80/hr. * This role may be eligible to participate in Twilio’s equity plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave. * This role is eligible to earn commissions.  The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location.  Application deadline information  Applications for this role are intended to be accepted until June 29th, 2026, but may change based on business needs.  Twilio thinks big. Do you? We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts. So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions. Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

Twilio

Who we are  At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands. We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions! . See yourself at Twilio Join the team as Twilio’s next Digital Sales Representative - Expansion. About the job This position is needed to lead relationships within our Self Service customer base and Communications platform customers who consume our messaging, voice and email services. As our new Digital Sales Representative, you will be responsible for net new customer activations, transactional and solution selling, and closing deals within our Self Service account base.  Responsibilities In this role, you’ll: * Manage and expand customer accounts within the Self Service segment. * Own a book of business with the goal of protecting revenue and driving upsell and cross-sells * Execute programmable sales plays to consistently deliver strong revenue, gross margin, and gross profit results.  * Work cross-functionally with representatives from product, finance, support, and services teams to execute renewals and drive DBNE * Generate and maintain an accurate sales pipeline and forecast utilizing our CRM, Salesforce through proactive efforts and collaboration with your manager. * Execute automation strategies to serve a large quantity of customers while maintaining NPS and preventing churn  * Work closely with marketing teams to align on messaging and campaigns * As a Digital Sales Representative you will live the Twilio Magic values: * BE AN OWNER: Responsible for net new customer acquisition and driving new revenue for a specific territory while maintaining the highest levels of customer satisfaction * WEAR THE CUSTOMER’S SHOES: Work with customers across all verticals to understand their business and technical requirements. You will need to understand the capabilities of Twilio’s communications API platform so that, together, you can design a solution for their specific use case needs * EMPOWER OTHERS: Work diligently with cross-functional internal teams  (Sales Development, Marketing, Product, Engineering, Support) to address customer requirements, advise on digital communication strategies, and help customers get started on the Twilio platform * DON'T SETTLE: Passionate about what you do, able to think outside of the box, and have world-class interpersonal and communication skills to make complex technical and financial details sound simple * RUTHLESSLY PRIORITIZE: Ability to balance competing priorities and manage multiple projects/deals at the same tim Qualifications  Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table! Required: * 2 years closing experience or 1+ years closing experience at a SaaS or CPaas company, with a record of top performance * Demonstrated track record of managing business forecasts and financial models.  * Comfortable working with business and highly technical leaders, while influencing their understanding and building supportive partnerships. * Analytical account development strategy based on using data to find opportunities and prove value. * Entrepreneurial mindset with appetite to define processes and build programs. * Record of delivering revenue and gross profit results * Excellent verbal and written communication skills.    Location This role will be remote, but is not eligible to be hired in CA, CT, IL, MA, MD, NJ, NY, OR, PA, RI, TX, VA, WA, or Washington DC. Travel  We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings. What We Offer Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location. Compensation *Please note this role is open to candidates outside of California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington D.C., and Washington State. The information below is provided for candidates hired in those locations only. The estimated pay ranges for this role are as follows: * Based in Colorado, Hawaii, Minnesota or Vermont: $36.01/hr - $45.01/hr. * Based in Washington D.C., Illinois, Maryland, Massachusetts or California (outside of the San Francisco Bay Area): $38.01/hr - $47.52/hr. * Based in New York, New Jersey, Washington State, or the San Francisco Bay area, California: $40.02/hr - $50.02/hr. * This role may be eligible to participate in Twilio’s equity plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave. * This role is eligible to earn commissions.  The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location.  Applications for this role will be accepted on an ongoing basis. Twilio thinks big. Do you? We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts. So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions. Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.