Senior CRM Marketing Manager – Repeat (m/w/d)

Carwow

OUR MISSION To become the car-changing destination of choice. By combining technology, media and deep automotive expertise, we've turned how people buy, sell, advertise and lease cars on its head. What started as a simple reviews site is now one of the largest online car-changing destinations in Europe. Last year alone we grew over 50% with nearly £3bn worth of cars bought on site, while £1.8bn of cars were listed for sale through our Sell My Car service. In 2024 we went big and acquired Autovia - creators of AutoExpress and Evo magazines - doubling our audience overnight. Together we now have one of the biggest YouTube channels in the world with almost 10m subscribers and over 1.1 billion annual views, while we sell 1.2 million print copies of our magazines and have an annual web content reach over 350million. And we’re a long way from done! THE ROLE We're looking for a Senior Data Scientist to join our award-winning Data Science team at a pivotal moment. Carwow operates a two-sided marketplace — connecting car buyers and sellers at scale — and data science sits at the heart of how we make that marketplace smarter, faster, and more valuable for everyone in it. In fact, we recently won GenAI initiative of the Year at the British Data Awards. This is a hands-on, high-ownership role working centrally across the business. You'll partner with teams spanning Commercial, Marketing, Product, Finance, Engineering and Operations — developing and deploying ML and AI solutions that drive outcomes across both sides of our marketplace. The problems you'll work on are genuinely varied: pricing models, propensity and demand signals that sharpen marketing spend, personalised recommendations for our web product and CRM, and LLM-powered solutions for operational challenges like document verification. You'll translate ambiguous business problems into structured, production-ready solutions — and you'll be expected to deliver them end-to-end, from first principles through to being deployment-ready and beyond.   WHAT YOU'LL BE DOING * End-to-End ML & AI Delivery: Lead data science initiatives from problem framing through to deployment, monitoring, and iteration — delivering the full production lifecycle. With no dedicated ML engineering function, you'll be responsible for ensuring your solutions are robust, scalable, and performing in the real world long after they ship. * GenAI & LLM Application: Design and build LLM-powered solutions where they create genuine business value — document processing, intelligent search, content understanding, and beyond. Apply them alongside classical ML with clear judgement about where each approach earns its place. * Commercial Impact: Connect your work directly to business outcomes. Whether you're building a model to improve marketing efficiency, a pricing signal to sharpen commercial decisions, or a recommendation engine to increase conversion — you understand the business lever you're pulling and design your solutions accordingly. * Prototyping & Experimentation: Move fast to test ideas before committing to full-scale development. Define rigorous success metrics upfront, validate honestly, and know when to double down and when to walk away. * Cross-Functional Partnership: Work closely with Commercial, Marketing, Product, Finance, Engineering and Operations stakeholders to understand problems deeply before reaching for a solution. Translate findings into clear, actionable narratives for both technical and non-technical audiences. * Standards & Craft: Contribute to shared best practices, documentation, and ways of working that raise the bar for the data science function — and help more junior team members grow alongside you. Drive continued adoption of AI capabilities to drive efficiencies, automation and constantly leverage new capabilities. WHAT YOU'LL NEED Please note: We know that no candidate will be the perfect match for all we've listed in this posting, so we’d encourage you to apply if you feel you're close to the brief but not an exact match. Ideally you’ll have * Commercial Mindset: You think about business impact first. You understand how your models connect to revenue, efficiency, or customer outcomes — and you use that to prioritise, scope, and communicate your work. * Stakeholder Partnership: Proven ability to work with commercial, marketing, and product stakeholders — translating business problems into well-scoped solutions and communicating technical solutions, challenges and outcomes clearly at all levels. * Sound Judgement: You navigate the tooling landscape with clear eyes — knowing when classical ML is right, when GenAI unlocks something new, and when a simpler solution is the more honest answer. Strong instincts for scalability, reliability, and explainability. * [Bonus] Marketplace or Two-Sided Platform Experience: Understanding of supply/demand dynamics and how data science creates leverage in a marketplace context. TEHCNICAL SKILLSET * Proven ML Experience: A strong track record of building, deploying, and maintaining ML models in Python in a production environment — not just notebooks. You've owned models after they ship and know how to keep them healthy. * Full-Lifecycle Delivery (MLOps): Comfortable delivering the end-to-end production lifecycle — model training, versioning, monitoring, and champion/challenger experimentation — without relying on a dedicated ML engineering team to carry that responsibility. * GenAI & LLM Expertise: Hands-on experience building LLM-powered solutions that deliver measurable business value. You understand how to apply, evaluate, and extend these tools — and you're honest about where they fall short. * Technical Depth: Solid experience in a cloud ML environment with software engineering principles — version control, code reviews, unit testing, and familiarity with containerisation. * Quantitative Rigour: Strong foundation in statistical evaluation and experiment design. You can define and defend success metrics, and you know when a model is degrading and what to do about it. * [Bonus] Experience with VertexAI TOOLS & TECHNOLOGIES * Languages: Python, SQL * Data & Transformation: dbt, Snowflake, BigQuery * Visualisation & BI: Looker * Engineering & MLOps: Docker, GitHub * Workflow & Orchestration: Vertex AI Pipelines (GCP), Kubeflow * LLMs & GenAI: Gemini API, Claude API INTERVIEW PROCESS * Step 1: People Team Screening Call (30 min) * Step 2: Hiring Manager Call: Experience (45 min) * Step 3: Technical Task: covering both Modelling & Production with Presentation (60 min + Task) * Step 4: Values Interview (45 min) WHAT’S IN IT FOR YOU * Hybrid working * Competitive salary to fund that dream holiday to Bali * Matched pension contributions for a peaceful retirement * Share options - when we thrive, so do you! * Vitality Private Healthcare, for peace of mind, plus eyecare vouchers * Life Assurance for (even more) peace of mind * Monthly coaching sessions with Spill - our mental wellbeing partner * Enhanced holiday package, plus Bank Holidays * 28 days annual leave * 1 day for your wedding * 1 day off when you move house - because moving is hard enough without work! * For your third year anniversary, get 30 days of annual leave per year * For your tenth year anniversary, get 35 days of annual leave per year * Option to buy 3 extra days of holiday per year * Work from abroad for a month * Inclusive parental, partner and shared parental leave, fertility treatment and pregnancy loss policies * Bubble childcare support and discounted nanny fees for little ones * The latest tech (Macbook or Surface) to power your gif-sending talents * Up to £500/€550 home office allowance for that massage chair you’ve been talking about * Generous learning and development budget to help you master your craft * Regular social events: tech lunches, coffee with the exec sessions, lunch 8 learns, book clubs, social events/anything else you pester us for * Refer a friend, get paid. Repeat for infinite money Diversity and inclusion is an integral part of our culture. We know that diverse teams are strong teams, so we welcome those with alternative identities, backgrounds, and experiences to apply for this position. We make recruiting decisions based on experience, skills and potential, so all our applicants are treated fairly and equally.

DEPT

WHY DEPT®? We are a Growth Invention company built to help the world’s most ambitious brands grow faster. Operating at the intersection of technology and marketing, we create what is next by pioneering ideas, acting fast, and moving further because standing still just is not in our DNA. We are drawn to people who stay curious, move with intent, and never stop inventing. Our culture runs on three values: better together, relentlessly curious, and get sh*t done. It is how we work, how we grow, and how we make things that matter. At DEPT®, you will find the freedom to explore, the space to collaborate, and the trust to make a real impact for our clients, for each other, and for the world we are helping to build. THE ROLE: The Associate Director, Project Manager, Adobe spearheads client-facing initiatives focused on implementing leading Experience Cloud solutions. This strategic role involves engagement at multiple levels with Internal Services, Sales teams, key customers, and Partners. Responsibilities include managing all facets of project planning: defining scope, creating detailed plans, measuring timelines, and allocating resources. The Manager works closely with the internal technical delivery teams throughout the hands-on implementation process. This position has a direct impact on revenue generation and requires continuous collaboration to ensure an exceptional Customer Experience. Success in this role hinges on the ability to multi-task, maintain proactive and efficient communication, escalate critical issues, and provide timely answers to clients. WHAT YOU’LL DO: * Act as Lead Consultant on customer engagements that may involve multiple project teams from our client and customer organizations * Clearly understand and communicate customer requirements and integration points in the context of the statement of work. * Oversee project delivery process with key contributors to help manage scope and prepare change requests, including tasks, deliverables, milestones, resources, and estimated costs. * Manage all day-to-day administrative activities of a given project from inception to closure. * Accurately forecast revenue, profitability, margins, bill rates and utilization across projects. * Maintain regular communication with both the customer and internal teams and constantly manage customer expectations. * Achieve customer satisfaction through successful delivery of defined project scope. * Compile customer requests and deployment issues, to provide a feedback channel into our core products. * Act as the central client point of contact throughout the life of the project * Capture and communicate experiences in formal post-mortem, feeding lessons learned, best practices and resources back into the consulting practice * Provide oversight for services engagements to ensure adherence to governance standards and support customer success * Coordinate escalations across multiple teams, including sales, services, and product organization * Identifies partnership opportunities and capitalizes on “add-on” sales opportunities across projects. WHAT YOU BRING: * Must have experience with one or more Adobe Experience Cloud solutions – most preferred are AEM, AEP * 5-7+ years experience as a project manager, including delivering enterprise-scale web applications or analytics implementations * Experience in client facing project management in an agency or professional services environment   * Excellent problem-solving skills, with a demonstrated ability to identify issues, solve them quickly and well, and know when to rely on internal resources to assist. * Professional demeanor with a proven ability to lead diverse, multi-functional teams across an organization (e.g., within Adobe) and effectively communicate and influence senior client executives, including CMOs and CXOs. * Expert in managing complex, high-traffic service launches and operations, demonstrating superb organizational skills and success in building and leading exceptional, often virtual, teams in ambiguous environments. * Prior experience with the launch and operation of a highly available, high traffic internet or mobile service. * Proven ability to understand the impact of technical changes, and to articulate high level technical solutions to address business problems. * Solid understanding of custom software development processes and engagement methodologies. Practical experience in managing agile development projects is a plus. * Ability to manage in an environment of ambiguity with diverse stakeholders. * Ability to build strong relationships and generate opportunities for repeat business. * Must be able to travel, up to 40-60% * BS/BA Degree or equivalent experience  * Highly Desired:  - One of the following certifications: Project Management Professional, Agile, Certified ScrumMaster, PRINCE2, or equivalent - Prior experience with Microsoft Dynamics and Workfront  WHAT DO WE OFFER? The anticipated hourly range for this position is $65 - $75. This is based on a 20-hour workweek and leveling. Keep in mind, we're flexible. WE SUPPORT YOU BEING YOU:  DEPT® is an equal opportunity employer (EOE). We believe our work is its best when our people feel safe and free to be themselves. We’re committed to an inclusive and barrier-free recruitment and selection process and workplace, regardless of anyone’s identity, background, beliefs, lifestyle or disabilities. So tell us about any accommodations you need. It’s totally confidential and only used to make sure you feel fully supported at every step.  DEPT® participates in E-Verify, meaning your Form I-9 information will be sent to the federal government to confirm you are authorized to work in the U.S.  We are a B Corp-certified company passionate about purpose-driven work.  Our hope is that you can feel good about the contributions DEPT® is making to the world and we always have an open door for your ideas in making the world a better place.  DEPT® is a Growth Invention company built to help the world’s most ambitious brands grow faster. Operating at the intersection of technology and marketing, our 4,000+ specialists deliver growth invention across Brand & Media, Experience, Commerce, CRM, and Technology & Data. We’re 50|50 tech and marketing, partner-led, and first to move. Clients include Google, Lufthansa, Coach, eBay, and OpenAI. Learn more about DEPT®   DIVERSITY, EQUITY, & INCLUSION At DEPT®, we take pride in creating an inclusive workplace where everyone has an equal opportunity to thrive. We actively seek to recruit, develop, nurture, and retain talented individuals from diverse backgrounds, with varying skills and perspectives. Not sure you meet all qualifications? Apply, and let us decide! Research shows that women and members of underrepresented groups tend not to apply for jobs when they think they may not meet every requirement, when in fact they do. We believe in giving everyone a fair chance to shine.  We also encourage you  to reach out to us and discuss any reasonable adjustments we can make to support you throughout the recruitment process and your time with us. Want to know more about our dedication to diversity, equity, and inclusion? Check out our efforts here. #LI-Remote

Dedale Intelligence

About Dedale: Dedale is the differentiating source of strategic intelligence in the technology space. With a unique team of over 100 full-time research analysts & planners, Dedale leverages a network of over 10,000 market professionals to deliver on-the-ground strategic intelligence to investors and corporates, with a core focus around North America and Europe. Our team gathers top talents with diverse and international backgrounds. Our Research & Investment team has the strongest expertise in the ecosystem on B2B Software due diligence, and we are surrounded by a network of mentors including high-profile tech founders and investors. Our Culture: Dedale gathers a group of highly talented international individuals (incl. US, Chinese, Filipino, French, Moroccan, Latvian, Lebanese nationalities among others). The leadership team is composed of experienced investment professionals & management consultants (ex-McKinsey, BCG Project Leaders & managers). Our advisory board is extremely high profile, including some of the most successful investors worldwide (incl. Managing Partners of the largest PE and Growth Equity funds, and Tech unicorn entrepreneurs). We seek to develop a dream team of outstanding Expert Data Excellence Associates with strong academic and professional achievements and a passion for investing and technology. Job Summary: The Expert Data Excellence Associate owns the engagement of industry experts end to end — from sourcing and qualification through to conducting expert calls and building lasting relationships across Dedale's expert network. Building on the Support foundation of research, outreach, scheduling and structured data enrichment, the Associate steps into a front-line role: leading expert conversations, capturing high-value market intelligence first-hand, and nurturing experts into long-term, reactivatable relationships. The role is central to turning raw sourcing into structured, decision-grade intelligence, ensuring every expert interaction strengthens both the immediate project and the long-term durability of Dédale's expert network. Key Responsibilities: * Expert Sourcing, Qualification & Pipeline * Source and qualify relevant industry experts against project briefs across sectors, functions and geographies (incl. customer, alumni and internal/external data excellence streams) * Conduct in-depth profile reviews to assess expertise, seniority, relevance and fit, prioritizing high-value profiles * Build and continuously strengthen expert pipelines, keeping records accurate, complete and current in Airtable * Draft and refine screening questions to validate expertise and protect call quality * Expert Call Delivery & Intelligence Capture * Conduct expert calls and consultations, leading the conversation with structured discussion guides and strong questioning * Screen and validate experts live, confirming fit and surfacing the most relevant, decision-useful insights * Capture accurate call notes, working notes and transcripts, and extract structured data points (e.g., customer and vendor experience) into internal systems * Translate expert interactions into clear, structured, actionable intelligence aligned to the project brief * Expert Relationship & Network Development * Build and maintain genuine, professional relationships with experts to encourage repeat participation * Own follow-ups and re-engagement, reactivating dormant and high-value experts (e.g., Super Expert and Founders streams) * Represent Dédale professionally in every touchpoint, protecting its reputation and the expert experience * Maintain expert consent, availability and compliance details (incl. NDAs) accurately and on time * Operational Excellence & AI-Enabled Productivity * Keep Airtable and internal platforms accurate and timely across sourcing, scheduling and engagement status * Use AI tools and internal workflows to accelerate sourcing, screening, briefing and data enrichment without sacrificing quality * Document activity thoroughly so projects remain auditable and easy to hand over * Cross-functional Collaboration * Work with Research, Customer Success, Commercial and Operations to align engagement with project needs * Clarify requirements with stakeholders and adjust sourcing and engagement accordingly * Support ad hoc initiatives requiring expert sourcing, market mapping and intelligence gathering Your Qualifications: * Bachelor's degree in Business Administration, Economics, Marketing, Communications, Research, Management, or related fields * 1–2+ years in research, expert networks, sourcing, recruitment, market intelligence, or client-facing environments preferred * Confidence and clarity conducting live calls and conversations with senior professionals * Strong written and verbal communication and interpersonal skills * Strong internet research and profile identification skills * Proficiency with LinkedIn, Airtable, CRM systems and research platforms; comfort using AI tools to improve efficiency * Strong attention to detail, organization and follow-through * Ability to balance speed, quality and accuracy under tight timelines * Strong problem-solving and multitasking in a fast-paced, dynamic environment Cherry on the Cake! * You would like to work in a start-up environment. * You are passionate about technology and investing. Process: * HR Introduction call * Pre-case with TL * 1 Case Study * Final Interview with PH Head of Operations * Coffee chat with PH Director * Reference Check