Presales Architect

Twilio

Who we are  At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands. We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions! . See yourself at Twilio Join us as our next Senior Solutions Engineer on Twilio’s Digital Sales Communications team! About the job This position is needed to enable our customers to build the future of communications. The Senior Solutions Engineer is a critical part of the sales team focused on our Digital Sales segment. Twilio’s Senior Solutions Engineers are responsible for delivering the Technical Win and best Product Fit to our customers.They lead the technical pre-sales relationship, drive technical discovery, propose technical architectures, demonstrate the product, anticipate concerns and offer creative solutions. They build customer trust in Twilio’s solutions. Senior Solutions Engineers should be comfortable engaging with mid-level managers or sketching out an API flow on a whiteboard with customer software engineers. As a Senior Solutions Engineer you will be able to fully and independently run low to mid-complexity opportunities. You will have exposure to all aspects of a deal and will work towards comprehensive knowledge of both our technology and elements of the deal cycle. Additionally, you will take the initiative in identifying and resolving issues that can improve the overall efficiency and effectiveness of the team. In doing so, you may lead the design and execution of small to medium technical projects with limited oversight. Responsibilities In this role, you’ll: * Partner with Account Executives to execute pre-sales activities including opportunity qualification, demonstrations, Proof-of-Concept, RFP, design documentation, technical presentations and enablement sessions. * Help customers achieve success by leading the technical and product sale, recommending best-practice solutions, and guiding them on how to use Twilio’s APIs. * Establish yourself as a trusted advisor to our customers, by taking the lead on understanding customer technical pains through discovery in order to design, demonstrate, and present innovative solutions that solve business challenges. * Build and present highly interactive, complex and engaging customer product demonstrations to help showcase the capabilities of Twilio’s Communications Products, while effectively forming strong customer relationships with both technical and nontechnical stakeholders * Be Hands-on, high-energy, passionate, and a creative problem solver, equipped with the knowledge of how to get things done and ability to lead others to success. * Take the initiative to identify and solve problems - both for the customer and within the organization as we grow * Contribute to the broader Twilio Solutions Engineering community through knowledge sharing, constructing demonstration materials, and creating reusable presentations Qualifications  Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table! *Required: * 5+ years pre-sales experience selling complex, technical products or 6+ years of professional experience supporting technical products coupled with customer facing experience, particularly in delivery or consulting * Excellent communicator and presenter able to gain audience confidence * An engaging storyteller - you can gain audience confidence and communicate complex topics to multiple levels of audience. * Ability to build a deep understanding of a customer’s communications needs and guide them to a technical solution * Previous software development experience or working knowledge in one or more of the following areas: * Bachelor’s and/or Master’s degree in a technical discipline (Engineering, Mathematics, Computer Science) or equivalent practical experience Desired: * Familiarity with cloud platforms (Amazon Web Services, Google Cloud, Microsoft Azure) and cloud application architecture. * Previous experience in Telecom, SIP, Contact Center, or Security is a plus. * Experience with sales methodologies Location This role will be remote, but is not eligible to be hired in CA, CT, NJ, NY, PA, WA. Travel  We prioritize connection and opportunities to build relationships with our customers and each other. For this role, approximately 10% travel is anticipated to help you connect in-person in a meaningful way.  What We Offer Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location. Compensation *Please note this role is open to candidates outside of California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington D.C., and Washington State. The information below is provided for candidates hired in those locations only. The estimated pay ranges for this role are as follows: * Based in Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont or Washington D.C. : $109,760.00 - $137,200.00. * Based in New York, New Jersey, Washington State, or California (outside of the San Francisco Bay area): $115,840.00 - $144,800.00. * Based in the San Francisco Bay area, California: $121,920.00 - $152,400.00. * This role may be eligible to participate in Twilio’s equity plan and corporate bonus plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave. * This role is eligible to earn commissions.  The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location.  Application deadline information Applications for this role are intended to be accepted until 7/16/2026 but may change based on business needs.    Twilio thinks big. Do you? We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts. So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions. Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

Twilio

Who we are  At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands. We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions! . See yourself at Twilio Join the team as Twilio’s next Forward Deployed Engineer! About the job This position is needed to support the GTM Innovation team. As a Forward Deployed Engineer (FDE) at Twilio, you will be responsible for accelerating the adoption of new solutions and platform capabilities in incubation with our Top Global customers. Operating with a forward deployed engineering mindset, you will bridge the gap where many enterprise AI projects stall at the last mile. Specifically, you will own the technical delivery of the Solution Acceleration Program — going beyond isolated sandbox environments to embed alongside customer engineers and deploy their first low-risk production use case. You will run workshops and hackathons across Twilio's global sales base, build early adoption playbooks, and dramatically shorten the customer's path to value realization and ARR generation. In doing so, you will serve as a critical technical conduit, surfacing product signals and structured field insights that directly influence Twilio's core R&D roadmaps. Responsibilities In this role, you’ll: * Lead technical engagements end-to-end scoping solution architecture in POC workshops, designing and building production-grade systems, and driving the engagement through stabilization to the launch of the first live use case.. * Write and ship production code (Python, TypeScript, Node) directly in customer codebases — designing APIs, integrating with existing customer architecture, building proper error handling, observability, and test coverage — working as a hands-on contributor alongside customer engineers, not just an advisor. * Architect solutions that pass customer Infosec, security, and Architecture Review Board (ARB) review, translating security and compliance requirements into concrete implementation decisions around auth, data handling, and infrastructure design. * Lead high-energy customer hackathons and builder activation events at flagship or target Direct accounts to accelerate the adoption of new solutions. * Build and maintain reusable technical assets — reference implementations, starter apps, SDKs, sample repos, and companion engineering guides — that demonstrate sound architecture and become the technical backbone for adoption across accounts. * Partner with Enterprise Architects and Demo Platform Engineering to turn high-level reference architectures into working, deployable code that customer builder teams can extend on their own. * Evangelize Twilio within the B2B builder communities of the target accounts by driving building of net new POCs and demos that bring to life architectures discussed at the C-suite, line of business levels in the sales cycles * Utilize your software engineering expertise to ensure customers’ builder teams develop full understanding of and familiarity with the whole platform capabilities of the solutions being pitched or sold * Work closely with the Demo Platform Engineering and Enterprise Architect teams to ensure C-suite positioning and the higher level reference architectures are properly activated within the builder communities of the target accounts * Synthesize field insights from every production deployment to directly inform R&D of necessary product improvements and feature requirements Qualifications  Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table! *Required: * 5+ years of hands-on software engineering experience, with a strong track record of shipping production code (Python, TypeScript, Node) in real systems — not just prototypes or demos. * Solid grounding in software engineering fundamentals: API design, system architecture, testing, debugging, version control workflows, and CI/CD. * Demonstrated experience running end-to-end technical engagements — from POC workshops through to production deployment * Strong communication skills and executive presence, whether it’s in board rooms with C-level stakeholders, customer meetings, or internal meetings with cross-functional stakeholders * Ability to have strong opinions loosely held, and willingness to lean into ambiguity and proof of thriving in such environment previously * Strong understanding of Twilio’s products and services, as well as the broader market dynamics of SaaS, specifically in cloud computing, Gen AI, CRM, CDP, and/or CPaaS * Ability to influence cross-functional stakeholders and work collaboratively * Creative thinking and problem solving skills, with a track record of thinking outside the box and delivering on “wow”  * Prior experience in a forward deployed engineering, technical presales and/or solution engineering experience strongly preferred  Desired: * Deep understanding of Large Language Model (LLM) core concepts, context engineering, and conversational AI patterns. * Experience building multi-agent AI systems using frameworks (e.g., LanghChain/LangGraph, CrewAI) and advanced agentic design patterns * Experience with infrastructure-as-code, cloud platforms (AWS/GCP/Azure), and observability tooling. * Master's degree in Computer Science or a related field is a plus but not required. Location This role will be remote, but is not eligible to be hired in CA, CT, NJ, NY, PA, WA. Travel  We prioritize connection and opportunities to build relationships with our customers and each other. For this role, approximately 20% travel is anticipated to help you connect in-person in a meaningful way. What We Offer Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location. Compensation *Please note this role is open to candidates outside of California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington D.C., and Washington State. The information below is provided for candidates hired in those locations only. The estimated pay ranges for this role are as follows: * Based in Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont or Washington D.C. : $171,120.00 - $213,900.00. * Based in New York, New Jersey, Washington State, or California (outside of the San Francisco Bay area): $181,200.00 - $226,500.00. * Based in the San Francisco Bay area, California: $201,280.00- $251,600.00. * This role may be eligible to participate in Twilio’s equity plan and corporate bonus plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave. The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location.  Application deadline information  Applications for this role are intended to be accepted until August 10, 2026 but may change based on business needs.  Twilio thinks big. Do you? We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts. So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions. Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

Databricks

REQ ID: FEQ327R463  Recruiter: Dina Hussain Location: London, United Kingdom Industry Sector: Energy, Resources and Utilities sectors As a Manager, Field Engineering (Data and AI), you will lead a team of pre-sales Solutions Architects focusing on complex, strategic accounts, helping to lead our UK&I expansion with a specific focus on the Energy and Resources sector. Your experience partnering with sales organisations will help to drive accelerated adoption of the platform in customers, demonstrated by revenue growth, while coaching new sales and pre-sales team members to work together. You will guide your team and be involved with opportunities to enhance your team's effectiveness. You must be an expert at communicating complex, business value-focused solutions; supporting complex sales cycles; and building relationships with key stakeholders in large corporations.    You will report to the Senior Director, Field Engineering.   The impact you will have: * Manage hiring, onboarding and building your Pre-Sales Solutions Architect team * Where required, rapidly scale the designated team without sacrificing quality * Use AI natively yourself to drive efficiency and scale * Build a collaborative culture within a rapid-growth team. To embody and promote Databricks' customer-obsessed, teamwork and diverse culture * Support an increase in consumption revenue through the investment of Solutions Architect involvement in sales cycles * Promote a solution and value-based selling field-engineering organisation * Display an understanding of business needs and revenue potential for accounts in the assigned region * Build Databricks' brand in UK&I in partnership with the Marketing and Sales team * Lead from the front by engaging directly with key customer stakeholders to ensure and speed up customer projects and technical implementation decisions * Help Databricks continue to expand by winning hearts and minds as we evolve our processes to support our business and technical growth   What we look for: * AI native builder mentality - using AI to enhance your own productivity and that of your team is a non-negotiable * Experience in a pre-sales leader role - developing, managing and building a team of successful Big Data, AI, or Cloud professionals. * Experience in a customer-facing role across the Energy, Resources and Utilities  sectors in the UK and Ireland * Experience in developing go-to-market (GTM) strategies * Experience in complex strategic accounts  * Have experience scaling and mentoring field and technical teams * Knowledgeable in and passionate about data-driven decisions, AI, and Cloud software models * Great at instituting processes for technical field members to improve efficiency * Market experience of the UK&I region About Databricks Databricks is the data and AI company. More than 10,000 organizations worldwide — including Comcast, Condé Nast, Grammarly, and over 50% of the Fortune 500 — rely on the Databricks Data Intelligence Platform to unify and democratize data, analytics and AI. Databricks is headquartered in San Francisco, with offices around the globe and was founded by the original creators of Lakehouse, Apache Spark™, Delta Lake and MLflow. To learn more, follow Databricks on Twitter, LinkedIn and Facebook. Benefits At Databricks, we strive to provide comprehensive benefits and perks that meet the needs of all of our employees. For specific details on the benefits offered in your region click here. Our Commitment to Diversity and Inclusion At Databricks, we are committed to fostering a diverse and inclusive culture where everyone can excel. We take great care to ensure that our hiring practices are inclusive and meet equal employment opportunity standards. Individuals looking for employment at Databricks are considered without regard to age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status, and other protected characteristics. Compliance If access to export-controlled technology or source code is required for performance of job duties, it is within Employer's discretion whether to apply for a U.S. government license for such positions, and Employer may decline to proceed with an applicant on this basis alone.