Senior Technical Program Manager, Services Tools & Diagnostics

Nuvolar

We are a global technology consulting company specializing in IT solutions, cloud-based platforms, mobile and web applications, and training and support services. With over 14 years of experience and a multicultural team of more than 100 professionals, we deliver projects for highly complex industries such as pharmaceuticals, diagnostics, healthcare, and consumer goods. At our company, we value international talent, diversity, flexibility, and a collaborative environment that fosters both professional growth and personal well-being. ABOUT THE ROLE At Nuvolar, we are looking for a Senior QA Engineer to join one of our healthcare projects, working on digital health solutions that support complex workflows and critical software platforms. You will become part of a technical team responsible for ensuring the quality of a platform that manages sensitive healthcare information, integrations, and services within a complex digital health ecosystem.This role is a great opportunity for a QA Engineer who enjoys understanding complex products, defining quality strategies, designing meaningful test scenarios, and collaborating closely with developers and product teams to deliver reliable software. As the first QA Engineer joining this product team, you'll have the opportunity to shape how quality is built into the product from the early stages. Rather than joining an established QA function within the team, you'll define testing strategies, introduce best practices, and help embed quality throughout the development lifecycle while working closely with developers and product stakeholders. 🧠 WHAT YOU’LL DO * Define and execute the QA strategy for backend services, APIs, integrations, and critical product workflows. * Understand the product domain and translate business requirements into effective test scenarios. * Design, maintain, and execute test plans covering functional testing, regression testing, integration testing, exploratory testing, and edge cases. * Perform backend and API testing using tools such as Postman and OpenAPI/Swagger specifications. * Validate REST APIs, data consistency, error handling, authentication flows, and integration scenarios. * Work with relational databases such as PostgreSQL to validate data integrity and support testing activities. * Contribute to test automation initiatives by maintaining and improving automated test suites. * Analyse logs, traces, and system behaviour using monitoring and observability tools. * Collaborate closely with developers, Product Owners, and technical stakeholders to identify risks early and ensure release readiness. * Drive continuous improvement of QA practices and help establish quality standards within the team. ✅ WHAT WE’RE LOOKING FOR * Proven experience as a QA Engineer working on software products, backend services, REST APIs, or integration-heavy platforms. * Strong experience with API testing using Postman, Swagger/OpenAPI, or similar tools. * Experience creating, maintaining, or improving automated test suites. * Solid understanding of QA methodologies, test design techniques, regression testing, exploratory testing, integration testing, and defect management. * Experience working with relational databases and SQL to validate data integrity and application behaviour. * Knowledge of cloud environments, ideally AWS, with a practical understanding of services such as DynamoDB, SQS/SNS, and Secrets Manager. * Experience working with GitHub and CI/CD workflows, ideally GitHub Actions. * AI literacy, including familiarity with AI-assisted tools, AI agents, or the practical use of AI to improve testing, automation, and documentation. * Ability to understand complex technical environments, identify quality risks, and work collaboratively with developers and product teams. * Experience working in Agile/Scrum environments. * Professional level of English, both written and spoken. NICE TO HAVE * Experience working in healthcare, digital health, medical software, or other regulated environments. * Previous experience with patient data, identity management, or clinical workflows. * Knowledge of Spring Boot, Java, Maven, or Java backend ecosystems. * Experience with Playwright. * Experience replacing or modernising existing automation frameworks. * Experience with contract testing, distributed systems, or end-to-end integration testing. * Experience with Docker and containerised development or testing environments. 💜 WHY YOU’LL LOVE WORKING AT NUVOLAR * Flexible Work & Work-Life Balance: enjoy options to balance work and personal life, including every other Friday off. * Remote Work: this is a fully remote position, giving you the flexibility to work from anywhere in Spain while staying closely connected with your team. * Seniority Program: enjoy additional benefits and privileges as you grow with the company. * Social & Team Budget: even though we primarily work remotely, we encourage team gatherings and activities, with a dedicated budget. * Continuous Learning: access training, mentorship, and professional development opportunities. * Growth Opportunities: participate in challenging healthcare technology projects, work with modern technologies, shape the QA strategy of a growing product team, and contribute to the evolution of quality engineering practices. 👥 THE HIRING PROCESS 1. Project & Role Introduction A first conversation with one of our engineering team members to introduce the project, explain the role in detail, and answer your initial questions about the opportunity. 2. Technical Assessment You'll complete a take-home QA challenge designed to evaluate your technical approach, testing strategy, and problem-solving skills. 3. Technical Interview A discussion with our engineering team to review your assessment, explore your technical experience, and talk through real-world testing scenarios, technical decisions, and your way of working. 4. Cultural Fit Interview A conversation with our Talent Acquisition team to learn more about your background, career goals, and what you're looking for in your next opportunity. It's also a chance for you to ask any remaining questions about Nuvolar, our culture, and the role. 5. Client Interview (if required) Depending on the project, there may be a final conversation with the client to discuss the role, the team, and how you'll collaborate within the project environment. In our screening process, we prioritize verifiable signals of excellence, regardless of seniority. There are no preferential paths beyond what your application demonstrates, and we evaluate every candidate through the same process. Some people hold back because they feel they lack experience or have an “imperfect” CV. If you like the role and believe you could excel over time, don’t self-reject. All applications go through our careers page, which is the only way to be considered. If you pass our screening, you’ll be asked to complete one or more tests.  🚀 Join a team where trust, growth, and purpose go hand in hand. Apply now and let’s build meaningful tech — together, from anywhere. If you want to be aware of all of our latest updates, follow us via LinkedIn | Instagram | Glassdoor | Medium Equal Opportunity Statement Nuvolar Works is an equal-opportunity employer. We welcome and encourage applications from all backgrounds. We do not discriminate based on age, sex, gender, gender identity or expression, sexual orientation, family or marital status, disability, national origin, race, ethnicity, religion, or any other protected characteristic. Candidates with disabilities are encouraged to apply, and we are committed to providing an inclusive and accessible recruitment process. If you require any adjustments during the hiring process, please let us know.

Cloudflare

About Us At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world’s largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine’s Top Company Cultures list and ranked among the World’s Most Innovative Companies by Fast Company.  At Cloudflare, we’re not looking for people who wait for a polished roadmap; we’re looking for the builders who see the cracks in the Internet that everyone else has simply learned to live with. We value candidates who have the instinct to spot a "normalized" problem and the AI-native curiosity to create a solution using the latest tools. Our culture is built on iteration, leveraging AI to ship faster today to make it better tomorrow, while ensuring that every improvement, no matter how small, is shared across the team to lift everyone up. If you’re the type of person who values curiosity over bureaucracy, and that AI is a partner in solving tough problems to keep the Internet moving forward, you’ll fit right in. Available Locations: Austin, Seattle, Denver ABOUT THE DEPARTMENT The Technical Account Team plays a crucial role in ensuring a seamless experience for Cloudflare users, ranging from individual developers to Fortune 500 enterprises. By providing expert technical support and resolving complex issues across multiple channels, the team enhances customer satisfaction and drives product improvement. At Cloudflare, Technical Account Managers (TAMs) serve as trusted advisors, delivering high-touch technical guidance and advocacy for our top Enterprise customers. Acting as the eyes and ears of the company, TAMs capture valuable customer insights to influence service enhancements and future product development. ABOUT THE ROLE As a Technical Account Manager, you will own the post-sales support experience for Cloudflare’s largest Enterprise customers, ensuring smooth operations and proactive technical guidance. As the primary technical point of contact, you will manage support interactions, troubleshoot issues, drive escalations, and advocate for customer needs.  You will act as an architectural governance partner, continuously mapping customer environments against industry best practices and Cloudflare's Well-Architected framework. By proactively identifying security gaps, single points of failure, and performance bottlenecks, you will prevent incidents before they impact production.  Working closely with Account Teams, Product, Engineering, and partnering with Customer Support, you will align technical solutions with customer roadmaps and business objectives. This role requires a mix of technical expertise, customer service excellence, and strategic problem-solving to ensure high customer satisfaction and retention. For TAMs specializing in Network Services, you will focus on optimizing customer Cloudflare configurations, ensuring the reliability and security of their network infrastructure. RESPONSIBILITIES * Serve as the primary technical support contact for assigned Enterprise customers. * Build and maintain strong cross-functional relationships with Product, Engineering, Account Executives, Professional Services, and Partners to support every phase of the customer journey. * Leverage AI-driven tools and workflows to optimize daily operations, including incident summarization, case prioritization, and automated handover documentation, to increase team productivity and focus on strategic customer advocacy. * Collaborate with internal teams to ensure high customer satisfaction, delivering world-class technical support and advocacy. * Provide actionable customer feedback to Product and Engineering teams to help shape product improvements. * Maintain a comprehensive understanding of customer environments and Cloudflare deployments, ensuring proactive issue resolution and long-term optimizations. * Develop and maintain a rolling Technical Risk & Gap Register for each enterprise account, tracking architectural drift, legacy configurations, and emerging security threats, while prioritizing remediation paths with customer stakeholders.  * Conduct Quarterly Support Reviews, including SLA adherence, incident reviews, and deep-dive analysis of top ticket drivers, as well reviewing future-state resilience, capacity planning, and proactive feature adoption.  * Act as a point of escalation during business hours and provide backup support for global TAMs in other time zones. * Partner with the account team to drive strategic customer engagements, including technical planning, roadmap alignment, and incident response. * Partner with Cloudflare’s Threat Intelligence and Product teams to proactively evaluate customer environments against newly discovered vulnerabilities (Zero-Days, emerging DDoS vectors), ensuring defensive configurations are deployed ahead of potential exploits.  * Ensure timely resolution of support tickets, working with backend teams as needed. * Establish continuous drift-detection workflows to ensure customer configurations don't deviate from established security baselines, compliance standards, or optimal performance thresholds.  * Travel up to 25% of the time to support customer engagements. * Ability to work one weekend per month. * Utilize AI-powered analytics to conduct proactive configuration health checks and architectural reviews, identifying systemic risks and providing strategic infrastructure optimization recommendations. * Streamline the creation of technical documentation—including HLDs, LLDs, and post-incident reports—by leveraging AI workflows to ingest and summarize technical data, ensuring consistent, high-quality deliverables. * Deploy AI-assisted incident management tools to enhance communication precision, including real-time impact assessment, automated status updates, and rapid synthesis of complex technical event details. DESIRABLE SKILLS, KNOWLEDGE, AND EXPERIENCE We are seeking a highly motivated customer-focused technical expert with the following skills and experience: TECHNICAL EXPERTISE * Strong understanding of networking concepts, including Layer 7 technologies and routing protocols such as BGP, OSPF, IPSec, and GRE. * Experience with security technologies (Firewalls, IPS, DDoS mitigation, WAF). * Knowledge of system integration, multi-vendor environments, and data center deployments. * Proficiency in diagnostic and troubleshooting tools (traceroute, WireShark, dig, cURL). * Familiarity with the OSI Model, proxies, application & network security. * Passion for Cloudflare’s products and a strong desire to help customers succeed. Customer & Business Acumen * Minimum 8 years of experience in a customer-facing, technical support, or account management role. * Proven ability to work with Fortune 500 companies and senior leadership. * Strong problem-solving skills, ability to work independently, and handle multiple priorities. This role is an exciting opportunity to be at the forefront of Cloudflare’s Enterprise customer experience, helping businesses optimize their network performance and security while shaping the future of our products. COMPENSATION Compensation may be adjusted depending on work location. * For Seattle based hires: Estimated annual salary of $126,000 - $158,000 * For Denver based hires: Estimated annual salary of $114,000 - $143,000 EQUITY This role is eligible to participate in Cloudflare’s equity plan. BENEFITS Cloudflare offers a complete package of benefits and programs to support you and your family.  Our benefits programs can help you pay health care expenses, support caregiving, build capital for the future and make life a little easier and fun!  The below is a description of our benefits for employees in the United States, and benefits may vary for employees based outside the U.S. HEALTH & WELFARE BENEFITS * Medical/Rx Insurance * Dental Insurance * Vision Insurance * Flexible Spending Accounts * Commuter Spending Accounts * Fertility & Family Forming Benefits * On-demand mental health support and Employee Assistance Program * Global Travel Medical Insurance FINANCIAL BENEFITS * Short and Long Term Disability Insurance * Life & Accident Insurance * 401(k) Retirement Savings Plan * Employee Stock Participation Plan TIME OFF * Flexible paid time off covering vacation and sick leave * Leave programs, including parental, pregnancy health, medical, and bereavement leave What Makes Cloudflare Special? We’re not just a highly ambitious, large-scale technology company. We’re a highly ambitious, large-scale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free and open Internet. Project Galileo: Since 2014, we've equipped more than 2,400 journalism and civil society organizations in 111 countries with powerful tools to defend themselves against attacks that would otherwise censor their work, technology already used by Cloudflare’s enterprise customers--at no cost. Athenian Project: In 2017, we created the Athenian Project to ensure that state and local governments have the highest level of protection and reliability for free, so that their constituents have access to election information and voter registration. Since the project, we've provided services to more than 425 local government election websites in 33 states. 1.1.1.1: We released 1.1.1.1 to help fix the foundation of the Internet by building a faster, more secure and privacy-centric public DNS resolver. This is available publicly for everyone to use - it is the first consumer-focused service Cloudflare has ever released. Here’s the deal - we don’t store client IP addresses never, ever. We will continue to abide by our privacy commitment and ensure that no user data is sold to advertisers or used to target consumers. Sound like something you’d like to be a part of? We’d love to hear from you! Please note that applicants who progress to the offer stage of the interview process may be asked to attend an in-person interview within one of the Cloudflare Offices or Cloudflare Hubs.  More details about this will be available at that stage of the interview process. This position may require access to information protected under U.S. export control laws, including the U.S. Export Administration Regulations. Please note that any offer of employment may be conditioned on your authorization to receive software or technology controlled under these U.S. export laws without sponsorship for an export license. Cloudflare is proud to be an equal opportunity employer.  We are committed to providing equal employment opportunity for all people and place great value in both diversity and inclusiveness.  All qualified applicants will be considered for employment without regard to their, or any other person's, perceived or actual race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship, age, physical or mental disability, medical condition, family care status, or any other basis protected by law. We are an AA/Veterans/Disabled Employer. Cloudflare provides reasonable accommodations to qualified individuals with disabilities.  Please tell us if you require a reasonable accommodation to apply for a job. Examples of reasonable accommodations include, but are not limited to, changing the application process, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.  If you require a reasonable accommodation to apply for a job, please contact us via e-mail at hr@cloudflare.com or via mail at 101 Townsend St. San Francisco, CA 94107.

Mongodb

Technical Services has global team members in offices spanning the globe including New York City, Toronto, Austin, Palo Alto, Vancouver, Sydney, Gurgaon (India), Tel Aviv, Dublin, and Buenos Aires. Outstanding customer satisfaction is achieved utilizing a 24x7x365 ‘follow-the-sun’ support model with regional teams covering the Americas, EMEA, and APAC regions. We are looking for a transformational leader to join the MongoDB Technical Services team, leading regional teams of MongoDB ‘core’ and ‘cloud’ Support Engineers. Individuals in this team are experts in addressing issues related to MongoDB’s core database functionality as well as troubleshooting cloud issues to enable successful customer implementations at scale. Click here to learn more about our Technical Services team. We are looking to speak to candidates who are based in Austin, as this role will require working in our Austin office 3 or more days a week. TYPICAL RESPONSIBILITIES OF THE TEAM INCLUDE * Diagnosing and resolving performance related issues * Advising on design and architecture including global distribution and replication of data to support high availability, low latency and meeting data sovereignty requirements * Advising on upcoming roadmap features and advocating for the customer in articulating business cases to drive issue resolution * Globally collaborating with peer teams to provide seamless and efficient regional handovers of follow-the-sun issues * Continuously learning and growing skills via participation in training, maintaining industry awareness and development of training to share subject matter expertise more broadly across the team * Increasing case-deflection numbers by contributing to knowledge-base, distributing knowledge to peers and the general MongoDB community * Working on specific accounts to build rapport and an in-depth understanding of customer architecture and environment(s) while encouraging expansion of use Our customers are the best and brightest in the business and they have great expectations of our products and our company. If you are the type of person who enjoys helping customers, managing complex, fast-moving situations and leading/managing a talented group of individuals who continuously delight our customers, then this role is for you! CANDIDATE PROFILE Required * 8+ years managing technical support or customer-facing engineering teams, with demonstrated success scaling operations, implementing process improvements, and elevating team performance * Proven track record in operational excellence: implementing metrics-driven improvements, designing scalable workflows, and optimizing resource allocation across distributed teams * Strong people development philosophy: history of coaching technical talent from individual contributors to senior engineers, with concrete examples of career progression under your leadership * Deep technical foundation across multiple database technologies (relational, NoSQL, distributed systems) with hands-on experience diagnosing complex production issues * Project leadership experience: successfully led cross-functional technical initiatives requiring coordination across engineering, product, and support organizations * Exposure to AI/ML technologies: understanding of how modern AI systems interact with data platforms, vector databases, or experience supporting AI-driven applications * Ability to balance technical depth with strategic thinking—equally comfortable reviewing query execution plans and presenting operational roadmaps to executives * Experience building and refining KPIs, implementing tooling improvements, and using data to drive team decisions * Strong diagnostic and troubleshooting skills with ability to lead-by-example during critical escalations * Comfort with the full people management lifecycle: hiring, performance management, succession planning, and translating organizational strategy to individual development plans * Ability to calibrate communication for diverse audiences—from kernel debugging sessions to executive business reviews Desirable * Prior work at a database company, specifically in the NoSQL space, or managing support for highly concurrent distributed systems in production. Scaled SaaS customer facing role experience preferred * Experience with modern observability, analytics, and automation tools; familiarity with how AI can enhance team operations * Track record of process innovation that demonstrably improved efficiency metrics (case deflection, resolution time, customer satisfaction) * Experience developing analytical dashboards using tools like Tableau, or implementing data-driven approaches to operational planning SUCCESS MEASURES * Within 30 days * Complete MongoDB’s new hire technical training program; be able to speak confidently about our total portfolio of products * Build initial rapport with the team and gain their trust * Within 60 days * Understand our global follow-the-sun processes and escalation processes * Have formed relationships with escalation managers, CSMs, sales, field and engineering stakeholders * Have begun conducting regular 1 on1’s with your teams as well as other managers within Technical Services and across the business * Within 90 days * Take assignment of and drive five (5) cases to closure to learn our internal processes * Have identified areas of efficiency for the team to scale * Effectively lead regional escalations and RCA’s when needed * At 120 days and onward * Present a comprehensive operational improvement plan addressing at least two areas: process efficiency, tooling gaps, knowledge management, or team development frameworks * Conduct three (3) face-to-face interactions with marquee customers, either in-person or virtually * Demonstrate the understanding of the short and long term goals of the Technical Services team and how your team is working toward those objectives ABOUT MONGODB MongoDB is built for change, empowering our customers and our people to innovate at the speed of the market. We have redefined the data platform for the AI era, enabling builders to create, transform, and disrupt industries with software. MongoDB’s unified data platform, the most widely available, globally distributed data platform on the market, helps organizations modernize legacy workloads, embrace innovation, and unleash AI. Our cloud-native platform, MongoDB Atlas, is the only globally distributed, multi-cloud data platform and is available across AWS, Google Cloud, and Microsoft Azure. With offices worldwide and over 67,000 customers, including 75% of the Fortune 100 and AI-native startups, relying on MongoDB for their most important applications, we’re powering the next era of software. Our compass at MongoDB is our Leadership Commitment, guiding how and why we make decisions, show up for each other, and win. It’s what makes us MongoDB. To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB, and help us make an impact on the world! MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.  MongoDB, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type and makes all hiring decisions without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.   Req ID: 3263274319 MongoDB’s base salary range for this role is posted below. Compensation at the time of offer is unique to each candidate and based on a variety of factors such as skill set, experience, qualifications, and work location. Salary is one part of MongoDB’s total compensation and benefits package. Other benefits for eligible employees may include: equity, participation in the employee stock purchase program, flexible paid time off, 20 weeks fully-paid gender-neutral parental leave, fertility and adoption assistance, 401(k) plan, mental health counseling, access to transgender-inclusive health insurance coverage, and health benefits offerings. Please note, the base salary range listed below and the benefits in this paragraph are only applicable to U.S.-based candidates. MongoDB’s base salary range for this role in the U.S. is: $140,000—$275,000 USD