Consultant Digital Signage & Conferencing Solutions (m/w/d)

Gitlab

GitLab is the intelligent orchestration platform for DevSecOps. GitLab enables organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. More than 50 million registered users and more than 50% of the Fortune 100* trust GitLab to ship better, more secure software faster. The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier, with all team members expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact. GitLab is where careers accelerate, innovation flourishes, and every voice is valued. Our high-performance culture is driven by our values and continuous knowledge exchange, enabling our team members to reach their full potential while collaborating with industry leaders to solve complex problems. Co-create the future with us as we build technology that transforms how the world develops software. *Fortune 500® is a registered trademark of Fortune Media IP Limited, used under license. Claim based on GitLab data. Fortune 100 refers to the top 20% ranked companies in the 2025 Fortune 500 list, published in June 2025. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of GitLab. AN OVERVIEW OF THIS ROLE As a Customer Success Engineer, you'll help customers get real, measurable value from GitLab after the sale by providing technical product expertise and best practice guidance. You'll be part of the customer success engineer team that delivers GitLab's On-Demand Success Tier through webinars, hands-on labs, office hours, and on-demand engagements. This is a pooled model, so you won't be dedicated to a specific set of accounts. You'll collaborate closely with Customer Success Managers, Account Executives, and Renewals Managers to support implementation, architecture, and use case adoption across GitLab's key workflows, including source code management, continuous integration and delivery, DevSecOps, and Agile Planning. What You’ll Do   * Engage with customers via Zoom calls and email as a technical consultant during the post-sales journey, providing product, solution, and best-practice guidance. * Partner with Customer Success Managers to go deep on GitLab use case implementation (for example: source code management, continuous integration, continuous delivery, DevSecOps, and Agile Planning). * Deliver practical, customer-specific enablement through webinars, hands-on labs, office hours, and on-demand engagements in a pooled support model (not dedicated to a single account) * Provide technical and architectural guidance that helps customers adopt GitLab capabilities and connect technical decisions to the outcomes they care about. * Align with Account Executives and Renewals Managers to share customer-facing subject matter expertise that supports customer business objectives * Develop and deliver workshops, demos, and other reusable enablement content in collaboration with cross-functional partners. * Build and maintain specialty competency in one or more technologies aligned to GitLab's market focus through training, certification, and creating working examples for internal and customer use. * Contribute to customer-facing learning resources, including GitLab documentation, YouTube content, and enablement programs such as the Digital Journey. What You’ll Bring  * Experience supporting one or more GitLab use cases (source code management, continuous integration, continuous delivery, DevSecOps, or Agile Planning) and enabling customers with practical, in-depth guidance. * Proficiency with DevSecOps tools or adjacent highly technical tooling, with the ability to translate tool capabilities into customer outcomes. * Technical background in software development or systems engineering, including comfort discussing architecture, workflows, and implementation tradeoffs. * Ability to communicate complex technical and organizational topics clearly in writing and live settings (Zoom calls, workshops, and presentations). * Experience operating as a trusted technical advisor to customer and business stakeholders in a post-sales environment. * Strong time management and prioritization skills, including the ability to juggle multiple customer engagements and cross-functional requests in a pooled model. * Continuous learning mindset, including maintaining specialty competency through training, certification, documentation, or creation of reusable examples; we welcome transferable experience from related roles and backgrounds. About the team The Customer Success Engineer role sits within our Public Sector Customer Success team, which partners with United States government and public sector organizations to help them realize ongoing value from the GitLab platform. We own the post-sales relationship, driving adoption, retention, and growth by aligning GitLab capabilities to each customer’s mission, enabling them on DevSecOps best practices, and coordinating cross-functionally with Sales, Support, Product Management, Engineering, and Professional Services. Our team members work in an all-remote, distributed environment and collaborate asynchronously across time zones, using GitLab’s tools and processes to stay aligned while we tackle opportunities such as expanding use cases, improving customer return on investment, and simplifying engagement with the broader GitLab ecosystem.   HOW GITLAB WILL SUPPORT YOU * Benefits to support your health, finances, and well-being * Flexible Paid Time Off  * Team Member Resource Groups * Equity Compensation & Employee Stock Purchase Plan * Growth and Development Fund * Parental leave  * Home office support Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from underrepresented groups are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application. The base salary range for this role’s listed level is currently for residents of the United States only. This range is intended to reflect the role's base salary rate in locations throughout the US. Grade level and salary ranges are determined through interviews and a review of education, experience, knowledge, skills, abilities of the applicant, equity with other team members, alignment with market data, and geographic location. The base salary range does not include any bonuses, equity, or benefits. See more information on our benefits and equity. Sales roles are also eligible for incentive pay targeted at up to 100% of the offered base salary. United States Salary Range $113,000—$191,000 USD HOW GITLAB SUPPORTS FULL-TIME EMPLOYEES * Benefits to support your health, finances, and well-being * Flexible Paid Time Off  * Team Member Resource Groups * Equity Compensation & Employee Stock Purchase Plan * Growth and Development Fund * Parental Leave  Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from underrepresented groups are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application. ---------------------------------------------------------------------------------------------------------------------------------- Country Hiring Guidelines: GitLab hires new team members in countries around the world. All of our roles are remote, however some roles may carry specific location-based eligibility requirements. Our Talent Acquisition team can help answer any questions about location after starting the recruiting process.   Privacy Policy: Please review our Recruitment Privacy Policy. Your privacy is important to us. GitLab is proud to be an equal opportunity workplace and is an affirmative action employer. GitLab’s policies and practices relating to recruitment, employment, career development and advancement, promotion, and retirement are based solely on merit, regardless of race, color, religion, ancestry, sex (including pregnancy, lactation, sexual orientation, gender identity, or gender expression), national origin, age, citizenship, marital status, mental or physical disability, genetic information (including family medical history), discharge status from the military, protected veteran status (which includes disabled veterans, recently separated veterans, active duty wartime or campaign badge veterans, and Armed Forces service medal veterans), or any other basis protected by law. GitLab will not tolerate discrimination or harassment based on any of these characteristics. See also GitLab’s EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know during the recruiting process.

Gitlab

GitLab is the intelligent orchestration platform for DevSecOps. GitLab enables organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. More than 50 million registered users and more than 50% of the Fortune 100* trust GitLab to ship better, more secure software faster. The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier, with all team members expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact. GitLab is where careers accelerate, innovation flourishes, and every voice is valued. Our high-performance culture is driven by our values and continuous knowledge exchange, enabling our team members to reach their full potential while collaborating with industry leaders to solve complex problems. Co-create the future with us as we build technology that transforms how the world develops software. *Fortune 500® is a registered trademark of Fortune Media IP Limited, used under license. Claim based on GitLab data. Fortune 100 refers to the top 20% ranked companies in the 2025 Fortune 500 list, published in June 2025. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of GitLab. AN OVERVIEW OF THIS ROLE As a Senior Technical Architect at GitLab, you will be a highly visible, customer-facing technical leader within our Professional Services organization and the wider Customer Success team. You will partner closely with Professional Services Engineers, Project Managers, Solution Architects, and engagement managers to design and guide complex service engagements, from early discovery through successful delivery. You will play a critical role in helping customers plan and execute source code management (SCM) migrations, modernize their cloud and DevOps architectures, and adopt GitLab as their DevSecOps platform of choice. In this role, you will balance hands-on consulting with pre-sales responsibilities, leading technical conversations with prospects, shaping scopes of work, and setting clear expectations in often ambiguous environments. You will also mentor Professional Services and partner consultants, elevating communication, implementation quality, and best practices across the team. This role offers the opportunity to influence strategic customer outcomes, support a world-class consulting organization that serves companies across many industries, and help co-create the future of how customers build and ship software with GitLab. Some examples of our projects: * Leading enterprise SCM migrations and CI/CD transformation initiatives * Shaping technical solutions and scopes of work for complex Professional Services engagements WHAT YOU'LL DO * Partner with Professional Services Engineers, Project Managers, and Solution Architects to design and deliver complex, enterprise-grade solutions for customers across different industries. * Lead technical discovery and architecture conversations with prospects and customers, translating ambiguous requirements into clear solution designs and actionable implementation plans. * Support customer migrations and implementations, including source code management (SCM) migration, cloud architecture design, and continuous integration/continuous delivery (CI/CD) consulting services. * Provide technical leadership during Professional Services engagements, guiding Professional Services Engineering teams through design decisions, risk identification, and issue resolution. * Collaborate closely with Regional Delivery Managers on staffing assessments, partner consultant technical vetting, and evaluation of new hire candidates for technical fit. * Mentor Professional Services and partner consultants by modeling best practice communication, consulting behaviors, and implementation strategies, and by providing ongoing feedback and coaching. * Create and deliver enablement sessions for Professional Services and other teams on how to position, scope, and deliver specific service offerings to customers. * Contribute to pre-sales activities by joining sales conversations, shaping statements of work (SOWs), and helping articulate technical value to customers in partnership with the sales team. WHAT YOU'LL BRING * Strong written and verbal communication skills, with the ability to lead complex technical conversations with customers, partners, and internal teams. * Demonstrated progressive experience delivering two or more of the following consulting services: source code management (SCM) migration, cloud architecture, software development, or continuous integration and continuous delivery (CI/CD) consulting services. * Demonstrated progressive enterprise level software development experience and hands-on work with modern DevOps platforms and practices. * Ability to quickly learn and adapt to new technology stacks, industry trends, and best practices, and to apply them in customer environments. * Experience identifying, understanding, and clearly explaining complexities, tradeoffs, and potential challenges during initial scoping and discovery sessions with prospects and customers. * Proven problem solving and decision making skills, with effective organization and time management to handle multiple projects and priorities in a fast paced, often ambiguous environment with minimal supervision. * Strong mentoring and leadership skills, with experience guiding consultants or technical team members on best practice communication, implementation strategies, and service delivery. * Strong technical foundation in information technology, computer science, or related technical domains, demonstrated through hands-on experience, self-directed learning, or formal education. * Must be based in Australia and have full working rights in Australia ABOUT THE TEAM The Senior Technical Architect is part of the Professional Services organization, working closely with Delivery Managers, Professional Services Engineers, Project Managers, Solution Architects, and the wider Customer Success team. We focus on delivering high impact consulting engagements, guiding customers through complex migrations, and shaping scalable cloud and DevOps architectures on GitLab. We own key initiatives that help customers adopt best practices, from source code management (SCM) migration and cloud architecture, to developer workflows and CI/CD consulting services. Our team operates fully remotely and collaborates asynchronously across multiple regions, leveraging GitLab's values of transparency and open communication. We face the challenge of balancing billable consulting work with presales, enablement, and partner support, while continuously improving how we scope engagements, staff Statements of Work (SOWs), and support partners and new team members to deliver consistent, high quality outcomes for customers. HOW GITLAB SUPPORTS FULL-TIME EMPLOYEES * Benefits to support your health, finances, and well-being * Flexible Paid Time Off  * Team Member Resource Groups * Equity Compensation & Employee Stock Purchase Plan * Growth and Development Fund * Parental Leave  Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from underrepresented groups are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application. ---------------------------------------------------------------------------------------------------------------------------------- Country Hiring Guidelines: GitLab hires new team members in countries around the world. All of our roles are remote, however some roles may carry specific location-based eligibility requirements. Our Talent Acquisition team can help answer any questions about location after starting the recruiting process.   Privacy Policy: Please review our Recruitment Privacy Policy. Your privacy is important to us. GitLab is proud to be an equal opportunity workplace and is an affirmative action employer. GitLab’s policies and practices relating to recruitment, employment, career development and advancement, promotion, and retirement are based solely on merit, regardless of race, color, religion, ancestry, sex (including pregnancy, lactation, sexual orientation, gender identity, or gender expression), national origin, age, citizenship, marital status, mental or physical disability, genetic information (including family medical history), discharge status from the military, protected veteran status (which includes disabled veterans, recently separated veterans, active duty wartime or campaign badge veterans, and Armed Forces service medal veterans), or any other basis protected by law. GitLab will not tolerate discrimination or harassment based on any of these characteristics. See also GitLab’s EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know during the recruiting process.

Gitlab

GitLab is the intelligent orchestration platform for DevSecOps. GitLab enables organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. More than 50 million registered users and more than 50% of the Fortune 100* trust GitLab to ship better, more secure software faster. The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier, with all team members expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact. GitLab is where careers accelerate, innovation flourishes, and every voice is valued. Our high-performance culture is driven by our values and continuous knowledge exchange, enabling our team members to reach their full potential while collaborating with industry leaders to solve complex problems. Co-create the future with us as we build technology that transforms how the world develops software. *Fortune 500® is a registered trademark of Fortune Media IP Limited, used under license. Claim based on GitLab data. Fortune 100 refers to the top 20% ranked companies in the 2025 Fortune 500 list, published in June 2025. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of GitLab. AN OVERVIEW OF THIS ROLE The Customer Success Engineer (CSE) role provides deep subject matter expertise on GitLab technical and product solutions and best practices. CSEs provide customers with technical guidance, go in-depth on use case implementation, and demonstrate the value of GitLab product capabilities. What You’ll Do   * Engage with customers, via Zoom calls and emails, in a technical consultancy and advisor role during the post-sales process while providing technical and solution guidance * Providing technical, architectural and best practice guidance * Drive the achievement of measurable value (business outcomes), leading to product adoption, renewal, and expansion * Align with Account Executives and Renewals Managers to provide customer-facing subject matter expertise based on the customer’s business objectives * Focus on solution-based programs that are customized to fit an individual customer’s needs * Develop and collaborate on customer workshops, demos, and other enablement * Maintain specialty competency in one or more technologies related to GitLab’s market focus through activities such as training, certification and creation of working examples for reuse internally and by customers and partners * Continuously improve professional skills with a focus on personal mastery and team learning through activities such as training, reading and seeking mentorship from others * Contributes to our docs, YouTube channel, and other enablement programs such as the Digital Journey What You’ll Bring  * Experience with a GitLab use case (SCM, CI, CD, DevSecOps, Agile Planning) to provide in-depth customer guidance and enablement * Proficiency using DevSecOps tools or highly technical tooling in adjacent fields * Specialize in GitLab use cases to provide in-depth guidance and enablement to customers of all sizes, including large enterprise organizations * Technical experience in development or systems engineering * Demonstrated capacity to clearly and concisely communicate about complex technical, architectural, and/or organizational problems and propose thorough iterative solutions * Have demonstrated the ability to become a trusted technical advisor to customer and business leaders * Exceptional verbal, presentation, and written communication skills * Excellent time management and ability to work with several different teams at any given time HOW GITLAB SUPPORTS FULL-TIME EMPLOYEES * Benefits to support your health, finances, and well-being * Flexible Paid Time Off  * Team Member Resource Groups * Equity Compensation & Employee Stock Purchase Plan * Growth and Development Fund * Parental Leave  Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from underrepresented groups are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application. ---------------------------------------------------------------------------------------------------------------------------------- Country Hiring Guidelines: GitLab hires new team members in countries around the world. All of our roles are remote, however some roles may carry specific location-based eligibility requirements. Our Talent Acquisition team can help answer any questions about location after starting the recruiting process.   Privacy Policy: Please review our Recruitment Privacy Policy. Your privacy is important to us. GitLab is proud to be an equal opportunity workplace and is an affirmative action employer. GitLab’s policies and practices relating to recruitment, employment, career development and advancement, promotion, and retirement are based solely on merit, regardless of race, color, religion, ancestry, sex (including pregnancy, lactation, sexual orientation, gender identity, or gender expression), national origin, age, citizenship, marital status, mental or physical disability, genetic information (including family medical history), discharge status from the military, protected veteran status (which includes disabled veterans, recently separated veterans, active duty wartime or campaign badge veterans, and Armed Forces service medal veterans), or any other basis protected by law. GitLab will not tolerate discrimination or harassment based on any of these characteristics. See also GitLab’s EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know during the recruiting process.