Guest Experience Agent (m/w/d) - 100% remote aus dem Ausland & German speaking

Apaleo

JOIN APALEO AND SHAPE THE FUTURE OF HOSPITALITY TECH! Apaleo is the world’s most open, API-first property management platform powering the next generation of hospitality operations. Its modular, AI-powered infrastructure enables hoteliers to customise their tech stack, automate routine work, and deliver seamless, personalised guest experiences, powered by best-in-class apps and autonomous AI agents that adapt to every stay. We are looking for a Senior Backend Engineer (f/m/d) to build the foundation of Apaleo’s market-facing API layer, bringing agentic booking into hospitality and enabling the next generation of guest-facing AI experiences. This is a highly autonomous role where you will design and ship the Storefront API, a production-grade, scalable interface that allows external systems (like ChatGPT and booking platforms) to interact directly with Apaleo. You’ll operate at the intersection of backend engineering and AI, starting with clean API architecture and evolving into systems that power intelligent, agent-driven interactions. WHAT YOU’LL BE UP TO BUILD THE STOREFRONT API FROM SCRATCH * Design and implement a production-grade, multi-tenant API / MCP * Enable seamless integration with external platforms and AI agents * Ensure scalability, reliability, and high performance from day one OWN THE FULL API LIFECYCLE * Define API schemas and contracts (OpenAPI) * Implement versioning strategies and backward compatibility * Design authentication, authorization, and security patterns * Build rate limiting and usage controls * Ensure strong documentation and developer experience * Set up monitoring and observability WORK ACROSS DISTRIBUTED SYSTEMS * Integrate with existing .NET microservices * Connect to event-driven systems (Kafka or similar) * Navigate and improve a complex distributed architecture OPERATE IN THE CLOUD * Deploy and manage services in AWS * Work with Docker and containerized environments * Contribute to infrastructure as code practices COLLABORATE ON AI-DRIVEN USE CASES * Partner with AI engineers to enable agent-based workflows * Build APIs that integrate with LLM-powered systems * Help evolve the platform toward AI-native product capabilities SHAPE ENGINEERING STANDARDS * Define best practices for: * API design * System architecture * Code quality and maintainability * Contribute to how the ecosystem team scales and operates WHAT YOU’LL BRING TO THE TEAM CORE REQUIREMENTS * Proven experience building and operating production-grade APIs at scale * Strong expertise in REST API design and architecture * Solid experience with C# / .NET 8+ * Hands-on experience with AWS, Docker, and infrastructure as code * Strong understanding of microservices and distributed systems * Ability to work independently and make architectural decisions * Interest in AI systems and integrations MINDSET & TRAITS * Self-starter — you take ownership and drive work without waiting for direction * Comfortable with ambiguity — you can build in evolving, low-structure environments * Pragmatic decision-maker — you balance speed with long-term scalability * Builder mindset — you enjoy creating systems from scratch * Curious about AI — you’re motivated by where backend systems meet intelligent agents NICE TO HAVE * Experience with: * Event-driven systems (Kafka or similar) * Multi-tenant SaaS architectures * Developer-facing or public APIs * Exposure to: * LLM integrations or agent-based systems * Python * Any major frontend framework * Background in hospitality tech (not required) WHY THIS ROLE MATTERS This role is about more than building APIs, it’s about defining how external systems interact with Apaleo in an AI-first world. You’ll: * Lay the foundation for market-facing, AI-integrated products * Enable guest-facing experiences powered by intelligent agents * Help transform Apaleo into a platform ready for autonomous systems WHAT WE OFFER CULTURE & GROWTH * A Diverse & International Team: Work alongside passionate professionals from over 20 nationalities, bringing unique cultural perspectives, backgrounds, and experiences to shape the future of hospitality tech. * Growth & Development: As we scale, so do your opportunities. You’ll benefit from 360° feedback reviews, a dedicated learning budget, and plenty of chances to take on more responsibility. Our evolving career framework ensures you have increasing opportunities to learn new skills, advance your career, and make an impact. * Autonomy & Ownership: Great ideas can come from anywhere. We empower you to take responsibility, make decisions, and contribute directly in an environment built on trust, transparency, and collaboration. * Shape the Future of Hospitality Tech: Be part of a fast-growing scale-up transforming the hospitality industry. From day one, your work drives real impact and you’ll have the freedom to bring your ideas to life. * Competitive & Fair Compensation: We believe great work deserves great pay. Our salaries are competitive and guided by benchmarking data to ensure fairness across all roles and teams. We make sure to recognize and reward performance and contribution. PERKS & LIFESTYLE * Flexible & Remote Work Options: We focus on results, not clocking hours. You can work from home, the office or in a hybrid setup, with flexibility to adapt your schedule as long as it makes sense for your role, your team and our business. * Free Public Transport: Travel across Germany with ease using our fully covered Deutschland Ticket. * Team Connection: Strong connections fuel collaboration. We celebrate and connect through regular team dinners, company meetups, Oktoberfest celebrations, Christmas parties, and other offsite events. * Paid Time Off: Enjoy 30 days of vacation to fully disconnect, recharge, and return inspired. * Health & Wellbeing: Prioritize your health with access to hundreds of gyms, fitness studios, and wellness options through our EGYM Wellpass membership.

Contentful

ABOUT THE OPPORTUNITY Become part of the AI revolution at Contentful where we build real world AI solutions for thousands of active customers. At Contentful you will help imagine, drive, and build ML solutions which produce immediate customer impact by helping them get more done than they ever imagined. We are looking for an excellent  Senior Software Engineer - Machine Learning (f/m/d) who understands and has experience in this field and current Generative AI trends. If you're passionate about pushing the boundaries of what's achievable with ML products on a large scale content management system, we want you on our team. WHAT TO EXPECT?  * Measure and ensure the high-quality output of ML workloads for our enterprise customers. * Design, build, and measure production software in the Contentful Platform. * Conduct focused research and testing using tools like Jupyter Notebook. * Optimize generative AI products for accuracy, speed, and scalability. * Integrate ML cloud solutions and adapt them to our large-scale use cases. * Integrate prompt engineering and fine-tuning for customer use cases. * Develop software that scales to meet the demands of high-load customer workloads. * Lead design reviews with peers and stakeholders to decide amongst available technologies. * Drive the ML education in the team and establish a high standard of quality & ownership WHAT YOU NEED TO BE SUCCESSFUL? * Proven experience as a technical leader in a product software development environment * Proven Track Record in Model Development, including successfully developing and deploying LLM-based models for various NLP tasks in real-world applications with production workloads * Proven ability to work backwards from customer needs to deliver ML-based features that meet those needs * Ability to organize and prioritize competing workloads * Familiarity with distributed systems and cloud services (e.g., AWS, Azure, GCP) * Solid understanding of machine learning principles * Experience with container frameworks such as Docker or Kubernetes * Constructive Problem-Solving: As a natural problem-solver, you bring forward ideas that lead to practical solutions and contribute to product growth. * Up-To-Date on The Latest Updates on LLM Development & Research: From RAGs to Open-Source models over Agent Architectures – you have an inherent drive to stay up-to-date on what is the latest and greatest Preferred: * Background includes machine learning and AI implementation * You can translate a research paper into a PoC if the code does not exist WHAT’S IN IT FOR YOU? * Join an ambitious tech company reshaping the way people build digital experiences * Full-time employees receive Stock Options for the opportunity to share in the success of our company * Fertility and family building benefits, including a lifetime reimbursable wallet to support your growing family. * We value Work-Life balance and You Time! A generous amount of paid time off, including vacation days, sick days,  education days, compassion days for loss, and volunteer days * Time off to care for and focus on your growing family  * Use your personal annual education budget to improve your skills and grow in your career * Enjoy a full range of virtual and in-person events, including workshops, guest speakers, and fun team activities, supporting learning and networking exchange beyond the usual work duties  * An annual wellbeing stipend to care for your physical, financial, or emotional health * A monthly communication phone/internet stipend and phone hardware upgrade reimbursement. * New hire office equipment stipend for hybrid or distributed employees. Get the gear you need to work at your best. WHO ARE WE? Contentful is a leading digital experience platform that helps modern businesses meet the growing demand for engaging, personalized content at scale. By blending composability with native AI capabilities, Contentful enables dynamic personalization, automated content delivery, and real-time experimentation, powering next-generation digital experiences across brands, regions, and channels for more than 4,200 organizations worldwide. More than 700 people from more than 70 nations contribute their energy and creativity to Contentful, working from hubs in Berlin, Denver, San Francisco, London, New York, and distributed worldwide. EVERYONE IS WELCOME HERE! “Everyone is welcome here” is a celebrated component of our culture. At Contentful, we strive to create an inclusive environment that empowers our employees. We believe that our products and services benefit from our diverse backgrounds and experiences, and we are proud to be an equal opportunity employer. All qualified applications will receive consideration for employment without regard to race, color, national origin, religion, sexual orientation, gender, gender identity, age, physical [dis]ability, or length of time spent unemployed. We invite you to apply and join us! If you need reasonable accommodations at any point during the application or interview process, please let your recruiting coordinator know. Please be aware of scammers who may fraudulently allege to be from Contentful. These types of fraud can be carried out through copycat websites, fake email addresses claiming to be from our company, or social media. We do not ask for your personal information, such as bank account numbers, identification numbers, etc, through social media or chat-based apps, nor do we request or send money for the purchase of business equipment. If you suspect fraud, please report it to your local authorities, as well as reach out to us at security-esk@contentful.com with any information you may have. By clicking “Apply for this job,” I acknowledge that I have read the “Contentful’s Candidate Privacy Notice” and hereby consent to the collection, processing, use, and storage of my personal information as described therein.

Contentful

ABOUT THE OPPORTUNITY Become part of the AI revolution at Contentful where we build real world AI solutions for thousands of active customers. At Contentful you will help imagine, drive, and build ML solutions which produce immediate customer impact by helping them get more done than they ever imagined. We are looking for an excellent Senior Software Engineer - Machine Learning (f/m/d) who understands and has experience in this field and current Generative AI trends. If you're passionate about pushing the boundaries of what's achievable with ML products on a large scale content management system, we want you on our team. WHAT TO EXPECT?  * Measure and ensure the high-quality output of ML workloads for our enterprise customers. * Design, build, and measure production software in the Contentful Platform. * Conduct focused research and testing using tools like Jupyter Notebook. * Optimize generative AI products for accuracy, speed, and scalability. * Integrate ML cloud solutions and adapt them to our large-scale use cases. * Integrate prompt engineering and fine-tuning for customer use cases. * Develop software that scales to meet the demands of high-load customer workloads. * Lead design reviews with peers and stakeholders to decide amongst available technologies. * Drive the ML education in the team and establish a high standard of quality & ownership WHAT YOU NEED TO BE SUCCESSFUL? * Proven experience as a technical leader in a product software development environment * Proven Track Record in Model Development, including successfully developing and deploying LLM-based models for various NLP tasks in real-world applications with production workloads * Proven ability to work backwards from customer needs to deliver ML-based features that meet those needs * Ability to organize and prioritize competing workloads * Familiarity with distributed systems and cloud services (e.g., AWS, Azure, GCP) * Solid understanding of machine learning principles * Experience with container frameworks such as Docker or Kubernetes * Constructive Problem-Solving: As a natural problem-solver, you bring forward ideas that lead to practical solutions and contribute to product growth. * Up-To-Date on The Latest Updates on LLM Development & Research: From RAGs to Open-Source models over Agent Architectures – you have an inherent drive to stay up-to-date on what is the latest and greatest Preferred: * Background includes machine learning and AI implementation * You can translate a research paper into a PoC if the code does not exist WHAT’S IN IT FOR YOU? * Join an ambitious tech company reshaping the way people build digital experiences * Full-time employees receive Stock Options for the opportunity to share in the success of our company * Fertility and family building benefits, including a lifetime reimbursable wallet to support your growing family. * We value Work-Life balance and You Time! A generous amount of paid time off, including vacation days, sick days,  education days, compassion days for loss, and volunteer days * Time off to care for and focus on your growing family  * Use your personal annual education budget to improve your skills and grow in your career * Enjoy a full range of virtual and in-person events, including workshops, guest speakers, and fun team activities, supporting learning and networking exchange beyond the usual work duties  * An annual wellbeing stipend to care for your physical, financial, or emotional health * A monthly communication phone/internet stipend and phone hardware upgrade reimbursement. * New hire office equipment stipend for hybrid or distributed employees. Get the gear you need to work at your best. WHO ARE WE? Contentful is a leading digital experience platform that helps modern businesses meet the growing demand for engaging, personalized content at scale. By blending composability with native AI capabilities, Contentful enables dynamic personalization, automated content delivery, and real-time experimentation, powering next-generation digital experiences across brands, regions, and channels for more than 4,200 organizations worldwide. More than 700 people from more than 70 nations contribute their energy and creativity to Contentful, working from hubs in Berlin, Denver, San Francisco, London, New York, and distributed worldwide. EVERYONE IS WELCOME HERE! “Everyone is welcome here” is a celebrated component of our culture. At Contentful, we strive to create an inclusive environment that empowers our employees. We believe that our products and services benefit from our diverse backgrounds and experiences, and we are proud to be an equal opportunity employer. All qualified applications will receive consideration for employment without regard to race, color, national origin, religion, sexual orientation, gender, gender identity, age, physical [dis]ability, or length of time spent unemployed. We invite you to apply and join us! If you need reasonable accommodations at any point during the application or interview process, please let your recruiting coordinator know. Please be aware of scammers who may fraudulently allege to be from Contentful. These types of fraud can be carried out through copycat websites, fake email addresses claiming to be from our company, or social media. We do not ask for your personal information, such as bank account numbers, identification numbers, etc, through social media or chat-based apps, nor do we request or send money for the purchase of business equipment. If you suspect fraud, please report it to your local authorities, as well as reach out to us at security-esk@contentful.com with any information you may have. By clicking “Apply for this job,” I acknowledge that I have read the “Contentful’s Candidate Privacy Notice” and hereby consent to the collection, processing, use, and storage of my personal information as described therein.