SSC Support Manager-Remote

Wolt

ABOUT WOLT At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe. Working at Wolt isn’t always easy, but it’s definitely exciting. Here you’ll learn more, build more, and ship more than in most other companies. You’ll be challenged a lot, but also have a lot of fun on the way. So, if you’re a self-starter with drive and entrepreneurial spirit, this could be the ride of your life. Are you an experienced customer support professional with leadership experience and passion for delivering exceptional service? Does leading a support team within one of Europe’s fastest-growing tech companies sound like your next adventure? If so, then we’d love to chat! We are looking for an SSC Support Team Lead to join our Support team in Romania and work fully remotely! With our excellent customer service, the support teams are the glue that holds the marketplace together. We ensure that the operations between customers, restaurant partners and courier partners all run smoothly. As our Support Lead, you will manage our support team and inspire a high-quality standard of service that we provide to our customers and partners throughout the country. WHAT YOU'LL BE DOING * Leading by example and showing what customer-obsessed means: At Wolt, our Customer Support-team knows that customer interactions serve a larger purpose than simply fixing problems. You will lead by example and raise the bar for the way we do support at Wolt. * Analyzing and optimizing: You will look for patterns in incoming requests, translating it to actions and improvements - get your spreadsheet skills ready, there will be plenty of number crunching to do here! * Strategizing: You will work together with our Head of Customer Support to develop strategies to improve customer experience and satisfaction while creating engaged customers. * Recruiting, mentoring and managing: You will find the best talent with the right attitude while creating an environment where the team can develop through encouragement and empowerment. You will provide performance feedback, make sure your team is motivated and meets SLA's. * Communicating: Understanding and setting the needs and relevant tone of voice to each of our customers (courier partners, customers, and merchants) that are reaching out to us. * Getting stuff done: Hustle, hustle, hustle. OUR HUMBLE EXPECTATIONS * Proven leadership experience and background from customer experience, customer insights, or similar field. * Experience and passion for working with analytics. You love exploring customer insights and patterns to take the customer experience and the way support is done to new heights. * Passionate about customer experience and enjoy working and engaging with people. * Data-driven and able to work with data and turn your findings into actions to help the rest of the core team understand how support is progressing according to the KPIs. * Can-do attitude and positive energy. You enjoy the idea of working in a fast-paced entrepreneurial environment and you like to roll up your sleeves and get things done. * You have the skills and know-how to motivate your team to provide the best service possible. * You’re tech-savvy and enjoy learning and teaching others how to use our support tools and make things smarter. * The ability to think on your feet and multi-task. * You are fluent/native in Romanian language and you have a full proficiency in English (C1). NEXT STEPS If you are excited about working in a high-growth environment, taking ownership, and being part of an extremely ambitious team, then click below to apply and get the conversation going! We will be reviewing applications on an on-going basis, so if this sounds like an opportunity you want to pursue, apply today and don`t forget to attach your CV! OUR COMMITMENT TO DIVERSITY AND INCLUSION We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.

PROFI Engineering Systems AG

"WIR ENTWICKELN MEHR ALS IT" Schützen Sie die Zukunft als Security Engineer (m/w/d) im Bereich Managed Services Als Security Engineer (m/w/d) im Bereich Managed Services bei der PROFI AG sind Sie ein unverzichtbarer Teil unseres Security Service Centers (SSC). In einem engagierten Expertenteam setzen Sie Ihr vielseitiges Wissen in den Bereichen Sicherheit und Netzwerk optimal ein, um die IT-Umgebungen unserer Kunden zukunftssicher zu gestalten. Sie arbeiten überwiegend remote, jedoch bei Bedarf auch direkt vor Ort, um unsere Kunden (vorwiegend aus dem deutschen Mittelstand) umfassend zu unterstützen. WAS SIND DIE AUFGABEN IN DIESER POSITION? * Installation, Konfiguration und Administration von Security- & Netzwerk-Infrastrukturen mit den Schwerpunkten Firewall, Schwachstellen-Scan, SIEM, EDR, Remote Access-Lösungen und Switches in verschiedenen IT-Szenarien * Support und Troubleshooting inkl. Dokumentation im Ticketsystem (Incident-, Problem- und Change-Management)  * Patch-, Update- und Release-Management  * Durchführung regelmäßiger Health-Checks sowie proaktiver Security-Analysen der Kunden-IT-Infrastruktur * Unterstützung unseres Managed Services Teams durch die Teilnahme an der Rufbereitschaft, inkl. attraktiver Vergütung on top * aktive Mitwirkung an der kontinuierlichen Weiterentwicklung der Security- und Netzwerk Services und an teamübergreifenden Projekten  WER PASST ZU UNS UND ZU WEM PASSEN WIR? * mehrjährige Berufserfahrung mit, u.a. in den Bereichen Firewall, SIEM-Systemen und Threat / Vulnerability Management, idealerweise mit den Produkten Checkpoint, Sophos, Extreme Networks, Huawei und Arctic Wolf * gutes Know-how in den gängigen IT-Security-Methoden und -prozessen, in Netzwerksicherheit und Firewalls und in On-Premise- und Cloud-Infrastrukturen * Erfahrung in den Bereichen Automatisierung und Scripting (Linux / Python) * Neugier am Umgang mit modernen Technologien und mit gängigen KI-Tools * gute analytische und konzeptionelle Fähigkeiten, verbunden mit einer kundenorientierten, eigenverantwortlichen Arbeitsweise und einer schnellen Auffassungsgabe für technische Zusammenhänge * Spaß am Arbeiten im Team WELCHE VORTEILE GENIESST MAN ALS PROFI-MITARBEITER? In unserem Benefits Flyer haben wir das Wesentliche zusammengefasst, das PROFI zu einem attraktiven Arbeitgeber macht – schauen Sie einfach rein! NEUGIERIG GEWORDEN? Lassen Sie uns gern eine Runde fachsimpeln und uns in einer entspannten Atmosphäre kennenlernen.   Wir freuen uns auf Ihre Bewerbung an karriere@profi-ag.de. Alternativ nutzen Sie auch gerne direkt das unser Bewerbungsformular. Falls Sie Fragen zu diesem Stellenangebot oder weiteren Perspektiven bei PROFI haben, dann wenden Sie sich bitte an Maria Richter unter der Telefonnummer: +49 6151 8290-7725.

Alpha FMC

About Alpha Alternatives  Alpha Alternatives, a part of Alpha Group, is a fast-growing global consulting firm focused on digital and operational transformation in the alternative investment industry, including private equity, real estate, private debt, credit, and infrastructure. We are recognized for our deep domain expertise, innovative thinking, and commitment to delivering exceptional value.  Our consultants work alongside clients to solve complex operational and technology challenges in financial services. At Alpha, we believe in empowering client teams to be change agents and driving sustainable transformation through collaboration, insight, and execution excellence.  Role Overview  This is a strategic hire for our hedge fund and private credit capability. You will serve as a primary subject matter expert across hedge fund and private credit technology, operations, and administrator relationships, owning client delivery, shaping our methodology, and building the internal knowledge base that scales the practice. This is not a support role: you will lead engagements, work directly with COOs, CFOs, and operations leadership at hedge fund and private credit clients, and represent Alpha's point of view in competitive situations.  Responsibilities  * Lead end-to-end advisory engagements for hedge fund and private credit clients spanning system selection, implementation, and operating model transformation  * Serve as the primary delivery owner on Geneva implementations, upgrades, and integration workstreams, from discovery through go-live  * Advise clients on middle- and back-office operating model design including NAV production, shadow accounting, prime brokerage reconciliation, and investor reporting  * Evaluate and advise on technology ecosystems including order management, treasury, portfolio accounting, and data infrastructure  * Drive business development activity including proposal development, client presentations, and expansion of existing relationships  * Further establish Alpha's hedge fund and credit accounting practice infrastructure: reusable methodology, tool kits, proposal templates, and a bench of junior talent  * Collaborate with our private equity and credit practices to develop cross-platform service offerings for multi-strategy and hybrid fund structures  Qualifications  Required  * 10+ years of experience in hedge fund and/or credit operations, fund administration, or hedge fund-focused management consulting  * Deep hands-on expertise implementing or supporting SS&C Advent Geneva including chart of accounts design, workflow configuration, reconciliation setup, and reporting build-out  * Strong command of hedge fund middle- and back-office operations: trade lifecycle, prime brokerage, NAV production, shadow accounting, and multi-asset class accounting  * Demonstrated ability to own client relationships and lead engagements independently, not just execute under direction  * Fluency in hedge fund technology landscape including OMS/EMS platforms, treasury systems, data warehousing, and investor portal solutions  * Experience working at or with leading hedge fund administrators or prime brokerage operations teams  Strongly Preferred  * Experience with additional platforms: EZE, Finbourne, Arcesium, WSO, Allvue, Broadridge, Clearwater, Bloomberg AIM, Enfusion, Flextrade. or comparable alternatives  * Prior consulting or advisory experience - able to structure problems, build deliverables, and present to senior stakeholders  * Exposure to complex fund structures: multi-strat, credit, quant, or hybrid PE/HF vehicles  * CPA, CFA, CAIA, or other relevant industry credentials a plus  Compensation and Benefits  * Learning and development: Vast opportunities for self-development, including unlimited access to LinkedIn Learning  * Flexible working: Work-life balance with a flexible schedule  * Community events: We offer a range of social events and meetups  * 25 days’ holiday in addition to public holidays  * Supplemented medical, dental, and vision coverage  * 401(k) with employer match  * Wellness initiatives to promote healthy working, including an allowance for remote working technology  * Access to discounted travel, tickets, events, and more through our benefit partner  There are a wide range of factors that are considered in making compensation decisions including but not limited to: skill sets, experience and training, and licensure and certifications. A reasonable estimate of the salary range is $162,000 - $210,000 USD, subject to change based on salary benchmarking. In addition to this salary, candidates will be eligible for a performance-based bonus.  Our Commitment to Inclusion  At Alpha, diversity, equity and inclusion are critical to our success. Our priorities show a focus on fostering an inclusive, equitable workplace where individuals are treated fairly regardless of gender or background. We welcome applications from disabled people and are committed to making our recruitment process and workplace accessible and inclusive for everyone.