Staff Software Engineer, Care & Onboarding

Airbnb

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. THE JOB: Airbnb Payments team allows any two people in the world to frictionlessly exchange money with easy to use payments services. It is a core strategy to fulfill Airbnb's belongs anywhere mission. We are building a world-class payments platform that moves billions of dollars, in 191 countries, with 75 currencies, through a complex ecosystem of payments partners. We build and maintain our own in-house global payments platform because no solution exists with the global reach needed. As the platform grows we'll be adding new payment partners, global licenses, compliance and regulation controls, and building new payment experiences for our guests and hosts. Airbnb's business grows rapidly year over year, and so does Airbnb Payments' processing volume. Payments Compliance is an essential part of the Payments organization. Without it, Airbnb can be subject to fines and even forbidden from conducting business in certain markets. As a Senior Staff Engineer and Technical Lead for the Payments Compliance organization, you would own the technical vision and architectural direction across the full Compliance engineering landscape — spanning Policy Enforcement, Identity, Screening, Auditing, and Compliance Experience. You will ensure our compliance systems are cohesive, scalable, and aligned with broader company priorities as we navigate an increasingly complex global regulatory environment. THE ROLE: We are looking for a seasoned technical leader who can operate at the intersection of deep systems expertise and organizational influence. As a Senior Staff Engineer, you will serve as the connective tissue across Compliance's multi-year strategic initiatives — defining how components fit together, identifying where capabilities can be shared rather than duplicated, and ensuring we leverage platform investments from partner teams. Your decisions will directly affect how Airbnb meets obligations such as Anti-Money Laundering (AML), Know Your Customer (KYC), and sanctions screening while minimizing operational cost and customer friction. This role extends well beyond the Compliance organization itself. You will partner directly with cross-organizational engineering teams, as well as cross-functional stakeholders across Product, Content, Legal, and Design. The technical choices you make carry direct financial and legal exposure — requiring the judgment, depth of expertise, and organizational credibility to drive high-stakes design tradeoffs across team boundaries. WHAT YOU WILL DO: * Own the end-to-end system design vision for the Compliance organization, setting the architectural direction for an engineering organization of nearly 30 engineers across multiple teams. * Drive foundational architectural shifts, including the move from an account-centric model to a customer-centric one — rethinking how we model identity, risk, and enforcement across the platform. * Lead the technical strategy for expanding KYC capabilities — supporting small and medium businesses, reimagining business onboarding and account structures, enabling KYC through third-party APIs, and extending verification to third-party payees. * Architect systems that adapt to the evolving digital identity landscape — including new verification standards, government-issued digital credentials, and shifting privacy regulations — without requiring costly re-platforming. * Ensure our technical foundations are flexible enough to absorb unforeseen regulatory mandates with aggressive timelines, without destabilizing existing systems or requiring disproportionate engineering investment. * Partner with technical leaders across multiple organizations to drive alignment on shared capabilities and cohesive system design, reducing duplication and compounding technical debt. * Work closely with Product, Design, Policy, Legal, Operations, and other cross-functional partners as part of a globally distributed team to define and ship impactful features. * Lead and mentor engineers — both inside and outside your immediate team — raising the technical bar and developing the next generation of technical leaders within Compliance. * Advocate for and drive systemic improvements by identifying patterns to streamline development, reduce toil, and increase technical quality and operational excellence over time. ABOUT YOU: * 15+ years of technical experience, with 10+ years of relevant industry experience in a fast-paced tech environment. * Prior knowledge of Regulatory Compliance standards (AML, KYC, sanctions screening) and demonstrated experience designing and implementing those controls at scale. * Proven track record of setting technical direction and architectural strategy for a large engineering organization, with the ability to drive alignment across organizational boundaries. * Experience designing systems that span multiple teams and domains, with a focus on cohesion, reusability, and long-term maintainability over initiative-by-initiative solutions. * Excellent communication skills and the ability to influence senior technical and non-technical stakeholders across the company. * Strong problem solver with deep experience operating and leading on-call for production systems at scale. * Technical leadership: hands-on experience leading large project teams, making high-stakes design tradeoffs, and translating regulatory requirements into scalable system architectures. * BS/MS/PhD in Computer Science, a related field, or equivalent work experience. * Proficiency in one or more back-end server languages (Java/Ruby/Go/C++/etc.) * Deep understanding of architectural patterns of high-scale web and data applications. * Be future looking — we might be focused on immediate regulations, but need to build for the long term. You think in terms of platforms, not projects. * End-to-end ownership mentality that transcends team boundaries, with the credibility and judgment to make decisions that carry direct financial and legal implications. Your Location: This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list . If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from. Our Commitment To Inclusion & Belonging: Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply. We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: reasonableaccommodations@airbnb.com. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.  We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application. How We'll Take Care of You: Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits.   Pay Range $244,000—$305,000 USD

Airbnb

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. The Community You Will Join: The Reservations and Additional Products team owns the storage and alteration of core Reservation data that power Airbnb’s Stays, Experiences and Services. In addition, we also steward the Order Data system, Gift Cards platform, and post-booking purchase flows, all of which have the goal of growing the capabilities of the Airbnb e-commerce engine. A Typical Day:  * Explore, shape, and develop new product experiences alongside cross-functional partners (design and product); from ideation to implementation at scale. * Lead investments into new technical capabilities that push the envelope and unlock product innovation. * Develop prototypes to validate ideas while proactively considering long-term implications on technical design and architecture. * Translate prototypes to high quality, scalable, and maintainable production code through iterative development. * Help define and improve coding standards, development processes and best practices. * Mentor and provide technical guidance to engineers, fostering a culture of knowledge sharing and continuous learning. Your Expertise: * 10+ years of experience in a hands-on software engineering role in full stack development. * Bachelor’s and/or Master/PhD’s degree, preferably in CS, or equivalent experience. * Strong expertise in the following: Java/Kotlin. JavaScript, React is a plus. * Demonstrated expertise in backend systems within large-scale service-oriented architectures containing mission critical data. Fullstack product experience is a plus. * Passionate about efficiency, availability, technical quality and system quality. * Excellent communication and collaboration skills and the ability to work well within engineering organization and cross functions. * Ability to drive alignment, manage projects and effectively collaborate with stakeholders. * Mentorship of senior developers. Your Location: This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list . If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from. Our Commitment To Inclusion & Belonging: Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply. We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: reasonableaccommodations@airbnb.com. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.  We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application. How We'll Take Care of You: Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits.   Pay Range $212,000—$265,000 USD

Ziprecruiter

We offer a hybrid work environment. Most US-based positions can also be performed remotely (any exceptions will be noted in the Minimum Qualifications below.) Our Mission:  To actively connect people to their next great opportunity.  WHO WE ARE:  ZipRecruiter is a leading online employment marketplace. Powered by AI-driven smart matching technology, the company actively connects millions of all-sized businesses and job seekers through innovative mobile, web, and email services, as well as through partnerships with the best job boards on the web. ZipRecruiter has the #1 rated job search app on iOS & Android. SUMMARY: With data such as a billion+ historical job postings, tens of millions of active job seekers interacting with our system, and hundreds of billions of impression and click events, there are incredible opportunities to use your skills to build new data-driven features. Working at ZipRecruiter, you will be helping literally millions of people find their dream job. We’re working on problems like: given a training set of job postings, and known salaries, build a system that predicts salary for novel jobs.Of course, you know that while building models is fun, it's also just one step in the process; gathering training data, cleansing it, digging into it, extracting features from it, etc, is a huge part of the job Key Focuses: * Design, develop, and maintain advanced machine learning models and algorithms to solve complex business problems * Lead complex machine learning projects that solve business challenges and add value to the broader ZipRecruiter Business * Design the overall architecture and infrastructure for machine learning systems, ensuring scalability, efficiency, and robustness * Push the boundaries of what's possible in machine learning in your organization, finding new and innovative ways to use AI to drive business value * Provide leadership and set tone for Machine Learning Engineers at ZipRecruiter leveraging industry best practices and innovation * Stay up-to-date with the latest developments in machine learning and AI, and drive adoption of new techniques and technologies as appropriate MINIMUM QUALIFICATIONS: * 7+ year of professional software development experience with a deep focus in machine learning * Comprehensive knowledge and experience of machine learning algorithms, techniques, and best practices * Extensive experience in machine learning model design, data pipeline design, experimentation and validation design, system design, and/or architecture design. Preferred Qualifications: * 10+ year of professional software development experience with an expertise in machine learning * BS/MS/PhD in Mathematics, Computer Science, Physics, related technical field or equivalent practical experience * Expert knowledge of machine learning algorithms (e.g., linear regression, SVM, decision trees, neural networks, clustering, etc.) and best practices * Profound knowledge of machine learning algorithms and frameworks, such as TensorFlow, PyTorch, or scikit-learn * Extensive background of deep learning architectures and techniques, such as Convolutional Neural Networks (CNNs), Recurrent Neural Networks (RNNs), Long Short-Term Memory (LSTM), and Generative Adversarial Networks (GANs) * Deeply versed in NLP techniques and tools, such as tokenization, stemming, lemmatization, sentiment analysis, and named entity recognition, and libraries like NLTK, SpaCy, or BERT As part of our team you’ll enjoy: * Competitive compensation * Exceptional benefits package * Flexible Vacation & Paid Time Off * Employer-matched 401(k) plan  #LI-Remote The US base salary range for this full-time position is $180,000-$225,000. Our salary ranges are determined by role, level, and location, and the range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations. Within the range, individual pay is determined by work location, role-related knowledge and skills, depth of experience, relevant education or training, and additional role-related considerations. Depending on the position offered, equity, bonuses, commission, or other forms of compensation may also be provided as part of a total compensation package, in addition to a full range of medical, financial, and other benefits. ZipRecruiter is proud to be an equal opportunity employer and provides equal employment opportunities (EEO) to all employees and applicants without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity or genetics. Privacy Notice: For information about ZipRecruiter's collection and processing of job applicant personal data for this job, please see our Privacy Notice at: https://www.ziprecruiter.com/careers/job-applicant-privacy-notice