Working Student — Customer Success Engineer

atrain

THE ROLE For those who are curious by nature. Who are not satisfied with easy answers or ready-made solutions. Who keep asking, learning, and refining, even when things already work. atrain is a global leadership consultancy working with top Global 1000 organizations, companies that shape industries and continuously rethink how leadership and people development create impact. Our clients share a simple belief: their strongest advantage lies in people, how they are assessed, developed, trusted, and supported to take responsibility. They work with us on questions such as: How do we lead in complexity?  How do we develop leaders and organizations in ways that truly support performance and growth?  How do we assess potential and readiness with clarity and fairness?  How do we evolve without losing coherence or humanity? We believe meaningful progress does not come from tools or models alone.  It comes from judgment, trust, and courageous dialogue. Our work sits where people, leadership, and business reality meet. We co-create tailored solutions across leadership and people development, assessment, and organizational evolution, always grounded in client context, never generic. We are driven by trust, impact, and open communication, and by working with people who take responsibility for both thinking and outcomes. As an Executive Consultant, you act as a senior partner to clients operating at the highest levels of their organizations. Your role combines three dimensions that belong together. Deliver impact  You design and deliver leadership, assessment, and development work for complex organizational realities, translating ambiguity into clarity and action. Grow the business  You build long-term client relationships, recognize meaningful opportunities, and help shape engagements through insight and credibility, not pitching.  You take shared commercial accountability for the growth and success of your client portfolio, contributing directly to sustainable revenue and long-term partnerships. Develop people  You support and challenge colleagues, contribute to consulting quality, and help grow the maturity of teams and individuals. WHAT ARE WE LOOKING FOR We are looking for experienced Executive Consultants who are comfortable with responsibility, creating an impact,  and developing customers. You bring most of the following: * A strong academic background (Master’s or PhD) in Psychology, Business Administration, or related fields * Several years of experience in executive-level consulting, leadership development, assessment, or comparable advisory work * The ability to deliver complex client work and grow trusted relationships with C-level and Board stakeholders in highly demanding, successful organizations * Experience mentoring, guiding, or developing other consultants * Native-level proficiency in English is mandatory, and native-level German is desirable * Intellectual curiosity, commercial awareness, and an international mindset * Willingness to travel internationally when required WHAT WE OFFER * Meaningful work with complex leadership and organizational challenges * A high-trust environment with autonomy and accountability * The opportunity to shape client impact, business growth, and people development * Flat hierarchies, open dialogue, and thoughtful collaboration * Flexibility combined with responsibility and life-work balance

atrain

THE ROLE Location: Remote office  Contract: Permanent, full-time As a Senior HR Consultant, you will collaborate with our clients and develop, create, and support them to find tailored solutions for their organizational challenges. Together with your Team, you will be accountable for delivering programs and services in Talent Selection, Development, and Training. You will facilitate organizational transformations and deep personal growth and development in individuals. The role involves building strong relationships with clients and the Team and serving as a trusted, inspiring leader. WHAT ARE WE LOOKING FOR A passionate professional eager to learn and develop every day, who shares and is ready to live our vision, mission, and core values with the following add-ons:   * Ph.D. or outstanding Master’s degree in Psychology, Business Administration, Human Resources, or related fields * 5+ years of relevant working experience (HR Leadership and Transformation Consulting and/or Facilitation) * Native-level proficiency in English is mandatory, and native-level German is desirable. Additional languages are a plus * Intercultural mindset and drive for personal and professional growth * Willingness to travel, also abroad WHAT WE OFFER Are you looking for a position that allows you to offer real contributions to shaping the company? Are you looking for excellent team support that allows you to grow and nurture your leadership skills? Are you motivated by autonomy and entrepreneurship? Are you looking for a position that allows you to leave your footprint and make real changes in people’s lives? Are you interested in experiencing an engaging, empowered environment of flat hierarchies? Are you driven by change, growth, and developing potential in individuals and organizations? Are you looking for flexibility interlinked with a culture of friendliness and openness, and a life-work balance-oriented? If the answer is “yes!” please apply here; adding a motivation letter will be welcomed

Gitlab

GitLab is the intelligent orchestration platform for DevSecOps. GitLab enables organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. More than 50 million registered users and more than 50% of the Fortune 100* trust GitLab to ship better, more secure software faster. The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier, with all team members expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact. GitLab is where careers accelerate, innovation flourishes, and every voice is valued. Our high-performance culture is driven by our values and continuous knowledge exchange, enabling our team members to reach their full potential while collaborating with industry leaders to solve complex problems. Co-create the future with us as we build technology that transforms how the world develops software. *Fortune 500® is a registered trademark of Fortune Media IP Limited, used under license. Claim based on GitLab data. Fortune 100 refers to the top 20% ranked companies in the 2025 Fortune 500 list, published in June 2025. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of GitLab. AN OVERVIEW OF THIS ROLE The Customer Success Architect (CSA) team focuses on the themes of align, enable, and expand. The Customer Success Architect (CSA) is a highly strategic position designed to provide unparalleled value to our customers by aligning our platform with their unique business objectives and driving long-term success. The CSA role is a pivotal addition to our customer success team, focusing on building strong, consultative relationships with our key customers. Our CSAs will serve as trusted advisors, leveraging their deep understanding of DevSecOps best practices, industry trends and our software capabilities to help customers navigate complex challenges and achieve their desired outcomes. Additionally, our team serves as liaisons between the customer and the GitLab ecosystem, streamlining collaboration with Product Management, Engineering, Sales, Professional Services, and others. CSM handbook.  What You’ll Do   * Partner with our customers in taking what was established in the pre-sales command plan, and turning the customers desired positive business outcomes into actionable objectives * Know the GitLab platform, our more common best practices, and use cases in order to guide the customer * Understand the customer journey and be able to guide them on future adoption * Act as the GitLab liaison for GitLab questions, issues, or escalations. Work with GitLab Support, Product Management (i.e., roadmaps), or other teams as needed * Own a book of assigned customers, with a focus on increasing adoption, ensuring retention and growth, and overall customer satisfaction * Remain knowledgeable and up-to-date on GitLab releases * Provide immediate onboarding activities * Work with assigned customers to build Customer Success Plans, establishing critical goals, or other key performance indicators and aid the customer in achieving their goals * Program manage account escalations Provide insights with respect to the availability and applicability of new features in GitLab as relevant * Support GitLab Services in identifying and recommending training opportunities What You’ll Bring  * Understanding of Git and typical branching strategies * Knowledge of software development lifecycle and development pipeline * Understanding of continuous integration, continuous deployment, DevSecOps * Prior experience in Customer Success or equivalent history of increasing satisfaction, adoption, and retention * Experience partnering with customers to define and achieve business outcomes * Familiarity working with customers of sizes relevant to the assigned segment * Exceptional verbal, written, organizational, presentation, and communications skills * Detailed oriented and analytical Strong team player but self-starter * Project management experience & skills * Strong technical, analytic, and problem-solving skills * Alignment with our values, and willingness to work in accordance with those values * Ability to travel if needed and comply with the company’s travel policy * Demonstrated progressive experience in a related function is required with direct customer advocacy and engagement experience in post-sales or professional services functions * Fluent German or French About the team The Customer Success Architect (CSA) team focuses on hands-on technical enablement, adoption, utilization and maturity - while maintaining strong customer relationships and business alignment. HOW GITLAB SUPPORTS FULL-TIME EMPLOYEES * Benefits to support your health, finances, and well-being * Flexible Paid Time Off  * Team Member Resource Groups * Equity Compensation & Employee Stock Purchase Plan * Growth and Development Fund * Parental Leave  Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from underrepresented groups are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application. ---------------------------------------------------------------------------------------------------------------------------------- Country Hiring Guidelines: GitLab hires new team members in countries around the world. All of our roles are remote, however some roles may carry specific location-based eligibility requirements. Our Talent Acquisition team can help answer any questions about location after starting the recruiting process.   Privacy Policy: Please review our Recruitment Privacy Policy. Your privacy is important to us. GitLab is proud to be an equal opportunity workplace and is an affirmative action employer. GitLab’s policies and practices relating to recruitment, employment, career development and advancement, promotion, and retirement are based solely on merit, regardless of race, color, religion, ancestry, sex (including pregnancy, lactation, sexual orientation, gender identity, or gender expression), national origin, age, citizenship, marital status, mental or physical disability, genetic information (including family medical history), discharge status from the military, protected veteran status (which includes disabled veterans, recently separated veterans, active duty wartime or campaign badge veterans, and Armed Forces service medal veterans), or any other basis protected by law. GitLab will not tolerate discrimination or harassment based on any of these characteristics. See also GitLab’s EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know during the recruiting process.