Clinical Support Medical Device

Surgical Science Sweden AB

Surgical Science is a global organisation and leading provider of medical training simulations and software solutions. Surgical Science is listed on Nasdaq First North Growth Market. Together with healthcare partners and customers in more than 90 countries, we enhance patient safety and healthcare outcomes through evidence-based, state-of-the-art simulation technology that improves clinical proficiency and performance - enabling safe and effective training without putting patients at risk. Our solutions are used by medical training centres, universities, hospitals, and the medical device industry for practice, assessment, and certification. With offices in Gothenburg (HQ), Stockholm, Tel Aviv, Cleveland, Cardiff, and Shenzhen, we are a fast-growing and stable organisation in a rapidly evolving world. We foster a hybrid work culture that supports onsite and remote collaboration across teams and time zones.   Job Overview This role focuses on hands-on support of our medical simulators throughout the customer lifecycle. You will be involved in pre-sale demonstrations, post-sale Installation and training, and ongoing customer education. The position is customer-facing, requires frequent travel, and involves close collaboration with internal teams and regional partners.   This position will be based in Gothenburg, Sweden, but we may also consider candidates based in Stockholm.   Responsibilities Deliver pre-sale product demonstrations to customers, partners, and distributors, often with doctors, clinicians and medical industry professionals. Conduct post-sale training sessions, including on-site and online trainings Support simulator installations, workshops, and customer onboarding activities Serve as a product and application expert, providing guidance on system usage and best practices Participate in regional and international conferences, exhibitions, and customer events Share customer feedback and field insights with Sales, Product, and R&D teams   Your profile We are looking for a dynamic and adaptable professional with experience in clinical or field-based training. Prior clinical experience is highly valued, enabling effective collaboration with healthcare and industry professionals. You thrive in a fast-paced international environment and combine strong technical aptitude with excellent communication, organizational, and training skills.   Qualifications & Experience Educational or professional background in healthcare, life sciences, medical technology, or related fields (e.g., biology, medical sciences, biomedical/medical engineering, nursing, or medicine) Experience in customer-facing roles such as training, clinical support, application support, or education is advantageous Experience working with medical devices, simulators, or other advanced technical systems is considered a strong asset Strong presentation, communication, and instructional skills Technical aptitude with the ability to troubleshoot and resolve system-related issues Excellent organizational and time-management skills Fluent in English; additional languages are an advantage Willingness and ability to travel frequently (approximately 50–60%), often on short notice, primarily within Europe   Personal Attributes Self-driven, reliable, and responsible Customer-oriented with strong interpersonal and relationship-building skills Adaptable and comfortable working in an international environment with changing priorities and schedules Curious, hands-on, and motivated to continuously learn new technologies   Why join us? A meaningful and technology driven mission. Our technology combines the intersection of software and healthcare. A role like nothing you will have experienced. Travel around the world to support global healthcare institutions. We offer trust, autonomy, and career growth.   Surgical Science as an employer Surgical Science is a global and continuously expanding organisation. You will be part of a dynamic, creative environment where we make sure to allow all employees to influence and contribute with their own unique experiences and knowledge. Guided by our core values -  curiosity, respect, and perseverance - we strive to empower our people by recognising their strengths, supporting their growth, and creating opportunities to make a real impact. We invite you to join us on this exciting and meaningful journey - to shape the future of medical training and improve care for patients around the world.   Apply today! If you think you would fit our fantastic team and enjoy our work environment, apply as soon as possible as recruitment is ongoing. Let us meet and work out together whether we are a match! We kindly request that you apply with a CV in English.

Vitrolife

At the Vitrolife Group, we work every day to unlock the full potential of science and technology to reduce the barriers towards building a family. Together we help our customers and their patients to fulfill the dream of having a baby. What you´ll do as Sales Account Manager In this role, you will take on challenging tasks in a varied position and be expected to involve and interact with clinics and all relevant stakeholders, as well as interact with several contact points in the company like: marketing managers, product managers, customer service, technical support and senior lab support like clinical support. You will be responsible for achieving your personal sales targets, developing strategic business plans, and managing your territory effectively (Berlin, Hamburg, Schleswig-Holstein, Brandenburg, Mecklenburg-West Pomerania, Saxony-Anhalt, Saxony Among your key responsibilities: * Achieve your sales targets within your assigned territory. * Develop, manage, execute, and monitor strategic business plans, including monthly reporting and forecasting for each county in your territory. * Build and maintain a network with key stakeholders such as IVF Lab Directors, Medical Directors, Obstetricians, Gynecologists, and Embryologists to promote and sell Vitrolife’s products and services. * Conduct customer visits and attend third-party events to establish relationships and support user education on Vitrolife’s products. * Negotiate and establish agreements with clinics to drive sales and partnerships. * Gather and analyze business intelligence, including clinic dynamics, customer trends, competitor activities, and complaints, to inform strategic decisions. * Continuously monitor and document customer activities in the CRM system. * Collaborate closely with Customer Service to ensure logistical excellence. * Plan and conduct follow-up workshops, training courses, and events such as exhibitions and conferences to enhance customer engagement and education. * Resolve key client issues promptly and develop strategic plans to improve client outcomes. What We’re Looking For? * University degree in Biology or similar field or significant work experience in the life science industry. * Minimum 5 years of experience in a hands on sales / account position * 2+ years / relevant network working with IVF Laboratory directors, Medical Directors, Obstetricians, Gynaecologists, and Embryologists * Fluent in German and English * Happy to travel 3-4 days per week Why Vitrolife Group? Because here, your work truly matters. You’ll be joining a team where: * Meets purpose, and every project is guided by the desire to help more people fulfill their dream of having a baby. * Learning never stops, and you’ll have opportunities to grow professionally while contributing to a meaningful mission. * Global collaboration is part of our DNA, you’ll work with colleagues across countries in a multicultural, inclusive environment. * Quality, integrity, innovation and collaboration are not just words, they’re the foundation of how we work and grow together. We are offering a dynamic workplace with highly professional and ambitious colleagues and world leading, quality IVF products. Terms & conditions are according to company policy and employment regulations in country of employment. Vitrolife Group is a global provider of medical devices and genetic services. Based on science and advanced research capabilities, we develop services and products for personalized genetic information and medical device products. We support our customers by improving their clinical practice for the patient's outcome of fertility treatment. We are currently approximately 1 100 colleagues worldwide, with headquarters in Gothenburg, Sweden. Vitrolife Group's products and services are available in more than 110 countries through our own presence in 30 countries and a network of distributors. Vitrolife Group is a sustainable market leader and aims to be the preferred partner for IVF-clinics by providing superior products and services with the vision of fulfilling the dream of having a baby. The Vitrolife share is listed on Nasdaq Stockholm. We look forward to receiving your application!

Vitrolife

At the Vitrolife Group, we work every day to unlock the full potential of science and technology to reduce the barriers towards building a family. Together we help our customers and their patients to fulfill the dream of having a baby. What you´ll do as Sales Account Manager In this role, you will take on challenging tasks in a varied position and be expected to involve and interact with clinics and all relevant stakeholders, as well as interact with several contact points in the company like: marketing managers, product managers, customer service, technical support and senior lab support like clinical support. You will be responsible for achieving your personal sales targets, developing strategic business plans, and managing your territory effectively, nort-center Italy based in Milan or Bologna.  Among your key responsibilities: * Achieve your sales targets within your assigned territory. * Develop, manage, execute, and monitor strategic business plans, including monthly reporting and forecasting for each county in your territory. * Build and maintain a network with key stakeholders such as IVF Lab Directors, Medical Directors, Obstetricians, Gynecologists, and Embryologists to promote and sell Vitrolife’s products and services. * Conduct customer visits and attend third-party events to establish relationships and support user education on Vitrolife’s products. * Negotiate and establish agreements with clinics to drive sales and partnerships. * Gather and analyze business intelligence, including clinic dynamics, customer trends, competitor activities, and complaints, to inform strategic decisions. * Continuously monitor and document customer activities in the CRM system. * Collaborate closely with Customer Service to ensure logistical excellence. * Plan and conduct follow-up workshops, training courses, and events such as exhibitions and conferences to enhance customer engagement and education. * Resolve key client issues promptly and develop strategic plans to improve client outcomes. What We’re Looking For? * University degree in Biology or similar field or significant work experience in the life science industry. * Minimum 3 years of experience in a hands on sales / account position * 2+ years / relevant network working with working with IVF will be considered a strong advantage. * Fluent in Italianand English * Happy to travel 3-4 days per week Why Vitrolife Group? Because here, your work truly matters. You’ll be joining a team where: * Meets purpose, and every project is guided by the desire to help more people fulfill their dream of having a baby. * Learning never stops, and you’ll have opportunities to grow professionally while contributing to a meaningful mission. * Global collaboration is part of our DNA, you’ll work with colleagues across countries in a multicultural, inclusive environment. * Quality, integrity, innovation and collaboration are not just words, they’re the foundation of how we work and grow together. We are offering a dynamic workplace with highly professional and ambitious colleagues and world leading, quality IVF products. Terms & conditions are according to company policy and employment regulations in country of employment. Vitrolife Group is a global provider of medical devices and genetic services. Based on science and advanced research capabilities, we develop services and products for personalized genetic information and medical device products. We support our customers by improving their clinical practice for the patient's outcome of fertility treatment. We are currently approximately 1 100 colleagues worldwide, with headquarters in Gothenburg, Sweden. Vitrolife Group's products and services are available in more than 110 countries through our own presence in 30 countries and a network of distributors. Vitrolife Group is a sustainable market leader and aims to be the preferred partner for IVF-clinics by providing superior products and services with the vision of fulfilling the dream of having a baby. The Vitrolife share is listed on Nasdaq Stockholm. We look forward to receiving your application!