Lead Legal Operations Manager

Plaid

We believe that the way people interact with their finances will drastically improve in the next few years. We’re dedicated to empowering this transformation by building the tools and experiences that thousands of developers use to create their own products. Plaid powers the tools millions of people rely on to live a healthier financial life. We work with thousands of companies like Venmo, SoFi, several of the Fortune 500, and many of the largest banks to make it easy for people to connect their financial accounts to the apps and services they want to use. Plaid’s network covers 12,000 financial institutions across the US, Canada, UK and Europe. Founded in 2013, the company is headquartered in San Francisco with offices in New York, Washington D.C., London and Amsterdam. Plaid is in one of the most exciting chapters in its history — and this role exists to make sure every Plaid employee feels it. As Internal Communications Lead, you'll build and own the systems, channels, and programs that keep Plaids informed, aligned, and energized about our mission and the opportunity ahead. This spans employee-facing comms and programming across channels, including programming and producing monthly All Hands and Half-yearly Business Reviews, and supporting leaders with change management. This is a builder role: you'll take what exists and programmatize it, defining the infrastructure, cadences, and editorial strategy that elevate how we communicate as a company. You'll play a central role in shaping Plaid's internal AI narrative, helping employees understand where AI is taking us and what it means for their work. You'll operate as a trusted advisor to Plaid's executive team and founder CEO, with the exec presence and judgment to counsel leaders on high-stakes moments. You will also work closely with senior leaders across the org as well as cross functional partners across the people team (Chief People Officer, HRBPs, WPE, Comp, Learning and Development)   Responsibilities: Executive Communications * Act as a trusted comms partner to Plaid leaders, shaping communications strategy, programming, and content for internal audiences. * Own high-impact exec content spanning talking points, emails, presentations, and slack messages for big company moments like All Hands, Half-yearly Business Reviews and, and other company-wide presentations and communications. * Work closely with leaders to turn strategies or initiatives into clear, compelling stories that resonate across the company. Company-Wide Internal Communications * Plaid is in its most exciting chapter. This person owns the narrative that makes that real for employees, connecting day-to-day work to the bigger opportunity in fintech infrastructure and AI. * Own internal comms strategy from All Hands and HBRs to weekly Q&As, org announcements and major updates. * Help Plaids understand where our business is headed, why it matters, and how their work connects to the mission. * Keep messaging aligned across leaders so it’s consistent, clear, and lands well at scale. * Own Plaid's internal AI narrative. helping Plaids understand our AI strategy, what it means for the company's trajectory, and how it will shape their work. Cross-Functional Partnership * Partnering with internal teams across the company, including People, Workplace, Security, Finance, and Legal, and others to ensure all communications to employees are clear, effective, and consistent with our overall communication strategy and messaging * Work across teams to keep internal and external narratives aligned, especially around big moments like Effects, product launches, fundraises and M&A, and leadership announcements. * Partner with production teams to bring events like All Hands, HBRs, and AI days to life, both live and recorded. * Lead change comms for key initiatives, helping employees navigate transitions with clarity and confidence. Program Systems, Channels, and Tools * Define and own Plaid's internal communications operating model, covering the channels, cadences, content types, and editorial calendar that govern how information flows across the company. * Build a channel strategy that makes deliberate choices about when to use Slack, email, video, intranet, live events, or asynchronous formats, and why. * Be a practitioner of AI: actively leverage AI tools in the craft of communications and help establish how AI augments internal comms work at Plaid. * Create repeatable playbooks and templates for recurring programs (All Hands, org changes, executive comms) that scale without adding headcount. * Own and continuously improve Plaid's intranet and internal platforms as communication infrastructure, not just publishing channels. Employer Brand + Culture * Identify and execute ways to highlight Plaid’s culture and showcase the strength of our team on social media (e.g., campaigns like Woven). * Own and continuously improve content on Plaid.com/careers. * Partner with internal teams to create blog content that brings to life what it’s like to work at Plaid. Qualifications: * At least 7+ year working in an internal communications function at a fast-paced tech company (ideally someone who has worked closely with a founder) * Demonstrated track record of building or significantly scaling an internal communications program. Can point to specific systems, channels, or programs they architected from scratch or materially elevated. * Excellent communication, collaboration and interpersonal skills, both written and verbal – and the ability to engage and understand technical and non-technical audiences * Comfort and fluency with AI tools in communications practice; experience developing or owning an AI-related narrative (internal or external) strongly preferred. * Experience with producing high quality and engaging All Hands team meetings * Strong executive presence and track record of counseling senior leaders, including founder/CEOs, on high-stakes communications. * Experience partnering closely with internal operations teams, like HR, IT, Workplace, Legal, etc. * High attention to detail and ability to distill complex ideas into clear guidance and written/verbal communications * Experience as an effective team of one or lean team: ability to hold both the strategic vision and execute at the ground level without delegating the work. * Video editing + AI skills a plus Our mission at Plaid is to unlock financial freedom for everyone. To support that mission, we seek to build a diverse team of driven individuals who care deeply about making the financial ecosystem more equitable. We recognize that strong qualifications can come from both prior work experiences and lived experiences. We encourage you to apply to a role even if your experience doesn't fully match the job description. We are always looking for team members that will bring something unique to Plaid! Plaid is proud to be an equal opportunity employer and values diversity at our company. We do not discriminate based on race, color, national origin, ethnicity, religion or religious belief, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, military or veteran status, disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local laws. Plaid is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance with your application or interviews due to a disability, please let us know at accommodations@plaid.com. Please review our Candidate Privacy Notice here. Additional compensation in the form(s) of equity and/or commission are dependent on the position offered. Plaid provides a comprehensive benefit plan, including medical, dental, vision, and 401(k). Pay is based on factors such as (but not limited to) scope and responsibilities of the position, candidate's work experience and skillset, and location. Pay and benefits are subject to change at any time, consistent with the terms of any applicable compensation or benefit plans.

Plaid

We believe that the way people interact with their finances will drastically improve in the next few years. We’re dedicated to empowering this transformation by building the tools and experiences that thousands of developers use to create their own products. Plaid powers the tools millions of people rely on to live a healthier financial life. We work with thousands of companies like Venmo, SoFi, several of the Fortune 500, and many of the largest banks to make it easy for people to connect their financial accounts to the apps and services they want to use. Plaid’s network covers 12,000 financial institutions across the US, Canada, UK and Europe. Founded in 2013, the company is headquartered in San Francisco with offices in New York, Washington D.C., London and Amsterdam.   Sales Engineering unlocks and empowers prospects’ full potential on the Plaid Network. We bring product expertise and drive Revenue outcomes by being customer-obsessed technical advisors in the pre-sales process. You’ll work closely with our Enterprise Sales team as the technical lead during the pre-sales process. You will be responsible for partnering with Account Executives, proactively pushing deals forward by overcoming technical objections and building solutions around Plaid products. You will ensure a successful transition to the post-sale stage of the customer lifecycle and partner with account teams to drive adoption of new products by existing customers. You will be expected to have significant knowledge of the Fintech ecosystem and a deep understanding of how clients can best utilize Plaid.   Responsibilities * Serve as the lead technical advisor for Enterprise accounts from discovery through solution design, evaluation, and post-sale handoff. * Partner with Account Executives to align Plaid capabilities to customer priorities across payments, wallets, gaming, travel, and lending. * Build alignment with technical, product, risk, and operations stakeholders on complex enterprise initiatives. * Lead demos, technical discovery, solution design, and RFPs across flows like wallet funding, merchant onboarding, fraud, and underwriting. * Play a hands-on role in pilots and POCs, defining success criteria, diagnosing gaps, and guiding tradeoffs * Refine sales assets, messaging, and technical playbooks to strengthen Plaid’s vertical go-to-market motion. * Help shape vertical strategy and GTM motions with cross-functional partners across Sales, Product, Partnerships, and Product Marketing. * Partner with engineering and product teams to turn customer feedback into actionable product insight. * Collaborate with the broader SE team to share best practices and raise team expertise. Requirements * 7+ years of customer-facing experience selling into or consulting for large enterprises. * Familiarity with Identity Verification, fraud, Income Verification, or cash flow underwriting, with a strong preference for fintech or payments experience. * Strong customer empathy and a consultative mindset, with the ability to connect technical choices to business outcomes. * A background that combines business judgment and technical acumen, including comfort with legal, compliance, and commercialization considerations. * Strong communication skills and a proactive approach to client management and cross-functional collaboration. * Ability to translate technical capabilities into business value * Fluency in insights products and statistical or ML models, with the ability to turn outputs into clear customer recommendations. * Ability to quickly understand new technologies and apply them to areas like AI-driven insights * Knowledge of mobile and web application architecture, especially for API integrations, bank-linking, identity, and payments flows. * Willing and able to travel up to 25% of the time. Our mission at Plaid is to unlock financial freedom for everyone. To support that mission, we seek to build a diverse team of driven individuals who care deeply about making the financial ecosystem more equitable. We recognize that strong qualifications can come from both prior work experiences and lived experiences. We encourage you to apply to a role even if your experience doesn't fully match the job description. We are always looking for team members that will bring something unique to Plaid! Plaid is proud to be an equal opportunity employer and values diversity at our company. We do not discriminate based on race, color, national origin, ethnicity, religion or religious belief, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, military or veteran status, disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local laws. Plaid is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance with your application or interviews due to a disability, please let us know at accommodations@plaid.com. Please review our Candidate Privacy Notice here. Additional compensation in the form(s) of equity and/or commission are dependent on the position offered. Plaid provides a comprehensive benefit plan, including medical, dental, vision, and 401(k). Pay is based on factors such as (but not limited to) scope and responsibilities of the position, candidate's work experience and skillset, and location. Pay and benefits are subject to change at any time, consistent with the terms of any applicable compensation or benefit plans.

Plaid

We believe that the way people interact with their finances will drastically improve in the next few years. We’re dedicated to empowering this transformation by building the tools and experiences that thousands of developers use to create their own products. Plaid powers the tools millions of people rely on to live a healthier financial life. We work with thousands of companies like Venmo, SoFi, several of the Fortune 500, and many of the largest banks to make it easy for people to connect their financial accounts to the apps and services they want to use. Plaid’s network covers 12,000 financial institutions across the US, Canada, UK and Europe. Founded in 2013, the company is headquartered in San Francisco with offices in New York, Washington D.C., London and Amsterdam. Our Fraud team's mission is to help companies detect and prevent fraud using Plaid's financial network data. We believe that transaction patterns, device signals, identity linkages, and behavioral data are dramatically underleveraged tools in fraud prevention. Our products — including Protect and Signal — operate at network scale and depend on real-world investigation and research to stay ahead of adaptive adversaries.   As a Senior Fraud Researcher, you will sit at the intersection of live fraud investigation, applied data science, and product innovation. You will lead complex investigations, translate findings into detection improvements, and collaborate tightly with Data Science, ML, and Product teams to shape the next generation of Plaid's fraud capabilities. This is not a purely operational role — your research directly drives features, model inputs, and product design. Responsibilities: Live Fraud Investigation & Reconstruction * Lead investigations into complex fraud cases across identities, accounts, devices, and transaction surfaces * Provide support to day-to-day fraud operations including SEVs and alert triage * Reconstruct attacker sequences and hypothesize actor intent and tooling * Distill patterns from noisy signals into clear narratives and actionable insights * Bridge investigation outcomes to product and model improvements Signal & Tool Utilization at Scale * Operate across Plaid's fraud tooling — dashboards, alerting systems, network signals, and analytics platforms — to detect and validate anomalies * Stress-test existing capabilities, identify systemic gaps, and define new detection primitives * Proactively identify gaps in internal fraud tooling and automation, driving enhancements to improve efficiency and scale Product & Model Partnership * Collaborate with Data Science, ML/AI, and Product teams to improve labeling, feature sets, evaluation frameworks, and model decay monitoring * Surface data quality limitations and systematically formalize missing features * Translate exploratory research into reusable feature pipelines, model inputs, or rule augmentations * Participate in product discovery, roadmap planning, and post-launch evaluation to ensure fraud-awareness by design Deep Applied Fraud Research * Conduct longitudinal and structural analysis of how fraud types manifest in Plaid network data — entity linkages, temporal patterns, attack rotations, tool chains * Experiment with network/graph analysis, sequence mining, anomaly detection, and custom heuristics where off-the-shelf approaches fail Ecosystem Monitoring & Knowledge Leadership * Continuously survey external fraud trends, adversary techniques, tooling, and emerging threat vectors * Proactively perform threat modeling of abuse surfaces and initiate research proposals when patterns emerge Case Studies & Reporting * Produce clear, evidence-backed technical reports and case studies for product, engineering, operations, legal, and executive stakeholders * Document investigation workflows, attack classifications, and proof-of-concept detection logic * Drive post-incident learning by capturing lessons from fraud incidents and feeding them back into defenses Qualifications: * 3+ years of applied fraud experience in a high-velocity environment (fintech, consumer payments, banking, SaaS, marketplace risk, or security research) * Investigator mindset: pattern synthesis, hypothesis testing, and skilled triage between signal and noise * End-to-end investigation experience reconstructing attacker intent and behavior in multi-step attack sequences across accounts, devices, and identities * Post-containment incident response experience with a deep emphasis on post-mortems and root cause analysis * Dark and grey-web navigation and investigation experience; ability to assess source credibility and translate external intelligence into actionable insights * Strong communication: ability to explain complex, ambiguous behavior to technical and non-technical audiences * Tool fluency with data environments and investigative toolchains (BI tools, anomaly detection, case trackers) Preferred * SQL for deep data querying and exploratory analysis * Python for scripting, rapid prototyping, and analytical workflows * Graph/network analysis experience to detect linked behavioral structures or actor networks * Familiarity with rule engines, signal gating, and large-scale monitoring systems * Experience applying AI tools and agents to accelerate investigations and research workflows * Ability to translate fraud research into actionable signals, rules, or labeled datasets that improve model performance Nice to Have * Fraud domain certifications (e.g., CFE) * Prior work on consumer identity, payments, or risk platform development * Exposure to production ML model lifecycles and metrics for drift/decay * Experience improving internal fraud tooling, automation, or case management systems   Our mission at Plaid is to unlock financial freedom for everyone. To support that mission, we seek to build a diverse team of driven individuals who care deeply about making the financial ecosystem more equitable. We recognize that strong qualifications can come from both prior work experiences and lived experiences. We encourage you to apply to a role even if your experience doesn't fully match the job description. We are always looking for team members that will bring something unique to Plaid! Plaid is proud to be an equal opportunity employer and values diversity at our company. We do not discriminate based on race, color, national origin, ethnicity, religion or religious belief, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, military or veteran status, disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local laws. Plaid is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance with your application or interviews due to a disability, please let us know at accommodations@plaid.com. Please review our Candidate Privacy Notice here. Additional compensation in the form(s) of equity and/or commission are dependent on the position offered. Plaid provides a comprehensive benefit plan, including medical, dental, vision, and 401(k). Pay is based on factors such as (but not limited to) scope and responsibilities of the position, candidate's work experience and skillset, and location. Pay and benefits are subject to change at any time, consistent with the terms of any applicable compensation or benefit plans.