Account Manager, Strategic Healthcare Partnerships

Account Manager, Healthcare & Transit Partnerships

Lyft

At Lyft, our purpose is to serve and connect. We aim to achieve this by cultivating a work environment where all team members belong and have the opportunity to thrive. Lyft's Healthcare & Community Access team is changing the way state Medicaid agencies, transportation brokers, and transit authorities think about non-emergency medical transportation (NEMT) and paratransit. We work with the largest NEMT brokers, state and federal healthcare agencies, and transit authorities in the country to improve access to care and essential services for the riders who need it most. Our work is fast-paced, cross-functional, and high-impact — and we are looking for passionate, hard-working, and customer-focused team members who want to tackle real transportation challenges and make a difference for the people who rely on these services most. As an Account Manager on Lyft's Healthcare & Community Access team, you're responsible for managing and growing a book of healthcare and transit partnerships. You'll develop trusted relationships with your partners, become a Lyft product expert, and learn to identify and prioritize the highest-impact opportunities across your accounts. You'll join a talented team focused on one thing: using technology and Lyft's network of drivers to improve transportation for patients, members, and transit riders. RESPONSIBILITIES: * Serve as the primary relationship owner for a portfolio of healthcare and transit partners, including NEMT brokers, transportation management companies, healthcare API partners, and transit agencies * Build trusted relationships with key decision makers and operational contacts across your accounts, with a focus on identifying the right stakeholders to drive growth * Execute against strategies to achieve quarter-over-quarter growth quotas, applying critical thinking to prioritize accounts and opportunities with the highest return * Conduct regular business reviews with partners, presenting performance data, insights, and recommendations * Develop a strong working knowledge of Lyft's product suite — including web-based products and API integrations — to effectively match solutions to partner needs  * Actively participate in cross-functional workstreams with Product, Engineering, Compliance, Legal, and Public Policy, bringing partner feedback and perspective to the table * Lead effective sales meetings with clear goals and defined next steps, qualifying opportunities with strong discovery and follow-through * Represent Lyft at healthcare, NEMT, and transit industry events and tradeshows * Assist with RFPs EXPERIENCE: * 3+ years of successful sales, business development, or account management experience, with a proven track record of growing accounts and hitting quota * Excellent written, verbal, and presentation skills — able to communicate clearly and adapt your message depending on the audience and situation * High levels of sales persistence, work ethic, and creativity; comfortable running discovery conversations, qualifying opportunities, and following through to close * Strong analytical curiosity — comfortable using data to understand account performance, identify trends, and surface opportunities * Ability to understand and absorb new information quickly, particularly in complex or technical product environments * Comfortable with change and ambiguity in a fast-moving environment; able to problem-solve and prioritize with limited direction * Team-oriented mindset and the ability to work effectively across a wide range of individuals and functions * Non-emergency medical transportation, paratransit, healthcare partnerships, or transit/transportation industry experience preferred * Bachelor's degree required BENEFITS: * Great medical, dental, and vision insurance options with additional programs available when enrolled * Mental health benefits * Family building benefits * Child care and pet benefits * 401(k) plan with company match to help save for your future * In addition to 12 observed holidays, salaried team members have discretionary paid time off, hourly team members have 15 days paid time off * 18 weeks of paid parental leave. Biological, adoptive, and foster parents are all eligible * Subsidized commuter benefits * Monthly Lyft credits and complimentary Lyft Pink membership Lyft is an equal opportunity employer committed to an inclusive workplace that fosters belonging. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, age, genetic information, or any other basis prohibited by law. We also consider qualified applicants with criminal histories consistent with applicable federal, state and local law. Lyft highly values having employees working in-office to foster a collaborative work environment and company culture. This role will be in-office on a hybrid schedule — Team Members will be expected to work in the office 3 days per week on Mondays, Wednesdays, and Thursdays. Lyft considers working in the office at least 3 days per week to be an essential function of this hybrid role. Your recruiter can share more information about the various in-office perks Lyft offers. Additionally, hybrid roles have the flexibility to work from anywhere for up to 4 weeks per year. #Hybrid The expected base pay range for this position in the San Francisco area is $60,800 - $76,000, not inclusive of potential equity offering, bonus or benefits. Salary ranges are dependent on a variety of factors, including qualifications, experience and geographic location. Your recruiter can share more information about the salary range specific to your working location and other factors during the hiring process.

Staff Product Manager, Business Travel

Lyft

At Lyft, our purpose is to serve and connect. We aim to achieve this by cultivating a work environment where all team members belong and have the opportunity to thrive.  Lyft connects people to transportation to change the way we live and get around our communities. We are looking for product managers who bring exceptional creative, strategic, and analytical skills to drive forward a best-in-class product. Product management at Lyft leads the integration of engineering, data science, and design to achieve the company's vision for reinventing transportation. We are looking for entrepreneurial and passionate Product Managers to innovate and execute across a rapidly growing, fast-paced company and industry. Business travel is one of Lyft's largest and most durable growth opportunities: every business traveler is a high-frequency, high-value rider, and every company that adopts Lyft brings hundreds more along with it. The Business Travel team owns how Lyft wins them both. We bring new business riders and the organizations they work for to Lyft, and we earn their loyalty: how a traveler or a company discovers Lyft for work, signs up, takes a first business ride, and makes Lyft the default for every trip that follows. Our surface spans the full funnel across two motions at once, the individual business traveler and the managed company account, from acquisition and onboarding through activation, habit formation, and long-term engagement, across airports, daily commutes, and every market we serve. We're seeking a Staff Product Manager to drive growth for Business Travel: own how new business riders and the companies they work for find, try, and standardize on Lyft for work. You will define the growth strategy across the full funnel and both motions, stand up the loops, partnerships, and integrations that open new acquisition channels, and partner with marketing, sales, engineering, design, and data science to convert demand into first business rides and first rides into durable habits. This is an individual-contributor leadership role: you set the strategy and the bar, and you move the organization through influence, evidence, and craft rather than headcount. RESPONSIBILITIES: * Define the full-funnel growth strategy for business travel across acquisition, activation, and engagement, spanning both organic business travelers and managed company accounts. Set the north-star metric and the segment-level targets that anchor how the team prioritizes. * Own new-user acquisition for business travel. Drive the strategy across self-serve enrollment, paid, organic, referral, and partner channels, for both individual travelers signing up for a business profile and companies adopting Lyft for their teams. Size each channel, instrument it cleanly, and hold it to a defensible cost and quality bar. * Drive onboarding, activation, and first value. Architect the path from signup and account setup through first business ride and the moment a traveler or an admin feels the value. Identify and close drop-off across enrollment, onboarding, and the early lifecycle across both motions. * Build partnership- and integration-powered channels. Define and stand up the external partnerships and integrations that put Lyft inside the tools business travelers and companies already use: travel booking and expense platforms, corporate card and loyalty programs, airlines, hotels, and HR and finance systems. Productize each integration so a new partner compounds rather than starts from zero. * Make Lyft the default for work travel. Design the engagement and retention loops that turn new business riders into repeat riders: business rewards, lifecycle messaging, in-app re-engagement, and the mechanics that build frequency and win back high-value occasions like airport trips. Treat stickiness as the proof that acquisition and activation worked. * Set the experimentation bar. As part of a core team of Engineers, Designers, Data Scientists, and Marketers, set the testing cadence, the standard for readouts, and the bar for shipping. Hold the team to a defensible run rate of validated experiments. * Be the authority on business travel growth performance. Translate funnel data, cohort behavior, and experiment results into the next quarter's priorities. Represent Business Travel in executive reviews and cross-org forums, and move senior leaders to act. EXPERIENCE: * 8+ years of product management experience or equivalent, with a meaningful portion owning growth, acquisition, lifecycle, or funnel work at scale on a consumer mobile product. Track record of measurable, durable impact on acquisition, activation, or retention metrics that you can defend. * Demonstrated ownership of broad, ambiguous problem areas that span teams. You have set a multi-year growth strategy and built the loops or infrastructure that compounded across products. * Comfort serving two customers at once, the individual user and the organization that pays, with a feel for where consumer growth tactics and B2B or B2B2C motions meet. * Quantitative rigor and experimentation discipline. You think in funnels, cohorts, and growth loops. You size opportunities, design clean A/B tests, and read results without overclaiming. * Fluency with the modern growth stack: lifecycle and CRM platforms, attribution, product analytics (Amplitude, Mixpanel, or similar), and experimentation tooling. * Experience building or scaling acquisition through partnerships and third-party integrations, with a feel for the integration, incentive, and measurement work that makes a partner channel durable. * Exceptional communication and influence at every altitude, from an engineer debating instrumentation to a VP sponsoring the target. You operate independently in a flat, fast-moving organization and move teams to act without relying on authority. BENEFITS: * Great medical, dental, and vision insurance options with additional programs available when enrolled * Mental health benefits * Family building benefits * Child care and pet benefits * 401(k) plan to help save for your future * In addition to 12 observed holidays, salaried team members have discretionary paid time off, hourly team members have 15 days paid time off * 18 weeks of paid parental leave. Biological, adoptive, and foster parents are all eligible * Subsidized commuter benefits * Lyft Pink - Lyft team members get an exclusive opportunity to test new benefits of our Ridership Program Lyft is an equal opportunity employer committed to an inclusive workplace that fosters belonging. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, age, genetic information, or any other basis prohibited by law. We also consider qualified applicants with criminal histories consistent with applicable federal, state and local law. Lyft highly values having employees working in-office to foster a collaborative work environment and company culture. This role will be in-office on a hybrid schedule — Team Members will be expected to work in the office 3 days per week on Mondays, Wednesdays, and Thursdays. Lyft considers working in the office at least 3 days per week to be an essential function of this hybrid role. Your recruiter can share more information about the various in-office perks Lyft offers. Additionally, hybrid roles have the flexibility to work from anywhere for up to 4 weeks per year. #Hybrid The expected base pay range for this position in the San Francisco area is $176,000 - $220,000. Salary ranges are dependent on a variety of factors, including qualifications, experience and geographic location. Range is not inclusive of potential equity offering, bonus or benefits. Your recruiter can share more information about the salary range specific to your working location and other factors during the hiring process.

Enterprise Account Manager

Lyft

At Lyft, our purpose is to serve and connect. We aim to achieve this by cultivating a work environment where all team members belong and have the opportunity to thrive. Lyft Business is changing the way companies, brands and organizations leverage the Lyft platform to redefine the way they operate and move people around. We are solving big problems, and meeting the needs of our clients and the people they care about in a whole new way. We realize that the world has changed so much recently, and that the needs of our customers and how they envision transportation is changing too. Our work is fun, challenging and rewarding and we are looking for customer and growth-focused team members passionate about solving problems and delighting our customers.  As an Account Manager, you’ll help our clients understand the power of Lyft Business. You will build and manage a named account list of large organizations in the US, ensuring that they leverage Lyft’s products for any transportation objective they have. We’re building the next great transportation platform, and we need world-class talent and candidates that aren’t afraid to try new things and think outside the box to build new business.  RESPONSIBILITIES: * Own the customer relationship with enterprise grade partners as their primary representative to Lyft for all their business related transportation needs  * Partner with Fortune 500 companies, to design, sell and implement custom transportation solutions for their respective passengers that include employees (essential and non), recruits, VIPs, guests, subscribers, etc * Identify and generate additional revenue streams within existing accounts, including up-sells and cross-sells; selling across commuter benefits, events, employee perks, concierge, and corporate travel use cases to exceed revenue targets * Generate and maintain an active pipeline with meticulous attention to opportunity staging, close dates, revenue forecasts, and deal documentation * Constantly ‘sell’ Lyft to stakeholders within client organizations, seeking to uplevel your decision maker contacts, and ensure a wide list of contacts within various segments of your customer’s organization * Work with internal cross-functional partners to represent the voice of your clients with Product, Engineering, Sales Operations, Legal, Marketing, etc.  * Lead and own recurring check-ins and scalable touch points (including formal QBRs) with clients.  * Scalably address roadblocks, tackle challenges, highlight success, and communicate account ‘health’ updates and best practices * Collaborate with Marketing team in order to develop strong and scalable ‘go to market’ collateral and campaigns to execute within your clients’ organizations * Operate in a proactive and entrepreneurial manner. There’s no wrong way to evangelize Lyft within your customer set. You’ll be given the autonomy and resources to plan your own path to success, with the expectation to execute quickly.  * Have comfort in operating in the gray. Programs will fail as others succeed. Take note of what works, and help build our playbook for new B2B transportation use cases for Lyft. * Fully understand all of Lyft Business’ products and services, keeping abreast of product changes and how they may impact your customers or lead to increased usage. EXPERIENCE: * 3+ years of experience in a customer-facing role (Sales, Customer Success, Business Development experience preferred from any field)  * Must be comfortable working in a sales environment, operating with a sense of urgency and independent spirit. * Ability to communicate effectively (both in writing and verbally), how Lyft’s transportation technologies can offer solutions to complex mobility challenges for our customers * Previous experience working towards a revenue target and building strategies to drive revenue growth within managed portfolio required * Strong understanding and curiosity of Lyft’s platform and competitive landscape * Creative thinking to develop out-of-the-box ideas in order to overcome challenges and objections * Ability to build proactive business plans and curate your respective playbook on partner ride growth * Demonstrated success managing large customers and prioritizing workflow accordingly * Ability to deliver business value to the account and build on strong client relationships BENEFITS: * Great medical, dental, and vision insurance options with additional programs available when enrolled * Mental health benefits * Family building benefits * Child care and pet benefits * 401(k) plan with company match to help save for your future * In addition to 12 observed holidays, salaried team members have discretionary paid time off, hourly team members have 15 days paid time off * 18 weeks of paid parental leave. Biological, adoptive, and foster parents are all eligible * Subsidized commuter benefits * Monthly Lyft credits and complimentary Lyft Pink membership Lyft is an equal opportunity employer committed to an inclusive workplace that fosters belonging. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, age, genetic information, or any other basis prohibited by law. We also consider qualified applicants with criminal histories consistent with applicable federal, state and local law. Lyft highly values having employees working in-office to foster a collaborative work environment and company culture. This role will be in-office on a hybrid schedule — Team Members will be expected to work in the office 3 days per week on Mondays, Wednesdays, and Thursdays. Lyft considers working in the office at least 3 days per week to be an essential function of this hybrid role. Your recruiter can share more information about the various in-office perks Lyft offers. Additionally, hybrid roles have the flexibility to work from anywhere for up to 4 weeks per year. #Hybrid The expected base pay range for this position in the San Francisco area is $60,800 - $76,000, not inclusive of potential equity offering, bonus or benefits. Salary ranges are dependent on a variety of factors, including qualifications, experience and geographic location. Your recruiter can share more information about the salary range specific to your working location and other factors during the hiring process.