Merchant Onboarding Manager

Adyen

This is Adyen Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition.  For our teams, we create an environment with opportunities for our people to succeed, backed by the culture and support to ensure they are enabled to truly own their careers. We are motivated individuals who tackle unique technical challenges at scale and solve them as a team. Together, we deliver innovative and ethical solutions that help businesses achieve their ambitions faster. CDD Risk Analyst, Direct Customer Onboarding Adyen is looking for a hands-on CDD Risk Analyst to join our Direct Customer Onboarding team and contribute to the growth and scaling of our customer base in North America. In this role, you will perform necessary enhanced due diligence, including reviewing KYC documentation and assessing potential anti-money laundering risks, to protect Adyen and our customers. You will be working with a wide range of teams within Adyen, including commercial, compliance, and product to ensure that our customers and understanding of them remain up-to-date and compliant. You are expected to be very detail-oriented, take a risk-based approach, and have the ability to think critically with scalability always in mind, all while maintaining a high caliber work product. What you will do * Execute upon Know-Your-Customer (KYC), Customer Due Diligence (CDD) procedures and Enhanced Due Diligence (EDD). * Collect and analyze customer information whilst documenting material changes to their organizational structures, legal entity(ies) and policies.  * Perform KYC checks on our merchants, collect and verify relevant documentation and iterate on the process flow. * Guide our merchants and be the first point of contact for every account onboarding. * Be an internal product advocate, drive process improvements and feedback on automation within our workflows. * Be an internal advisor for Direct Customer Onboarding related questions in the local office and our North America team. * Align with our global teams to ensure consistency throughout our risk assessments for Onboarding. Who you are * 3+ years experience in Customer Due Diligence/Enhanced Due Diligence/KYC. * Knowledgeable of AML/CTF, CDD, EDD, and payments risk concepts. * You have a great sense of responsibility, integrity in your work, and you prioritize tasks based on business needs. * You have a natural tendency to be curious and think outside of the box. * You possess a strong affinity for AI and automation, effectively leveraging advanced tools to streamline operational workflows and drive scalable solutions. * You are comfortable navigating ambiguity in an unstructured work environment and enjoy working with people from different cultures and backgrounds. * You are a clear communicator with a strong team spirit, not afraid to step out of your comfort zone, and feel confident tailoring your message to your audience. * You have an analytical and critical mindset that helps inform your risk-based approach.  * You get a sense of achievement from solving operational problems and helping others. * You are operationally oriented with an eagerness to pick up and drive projects with cross-functional teams.  * You are willing to travel 10% of the time throughout the year. Please, note that this role is a full-time position in our San Francisco office (not remote). The base compensation range for this role in San Francisco is: $90,000-$125,000. The total compensation package also includes equity (RSUs).  Our Diversity, Equity and Inclusion commitments  Our unique approach is a product of our diverse perspectives. This diversity of backgrounds and cultures is essential in helping us maintain our momentum. Our business and technical challenges are unique, and we need as many different voices as possible to join us in solving them - voices like yours. No matter who you are or where you’re from, we welcome you to be your true self at Adyen.  Studies show that women and members of underrepresented communities apply for jobs only if they meet 100% of the qualifications. Does this sound like you? If so, Adyen encourages you to reconsider and apply. We look forward to your application! What’s next? Ensuring a smooth and enjoyable candidate experience is critical for us. We aim to get back to you regarding your application within 5 business days. Our interview process tends to take about 4 weeks to complete, but may fluctuate depending on the role. Learn more about our hiring process here. Don’t be afraid to let us know if you need more flexibility. Adyen is an equal opportunity employer. We do not discriminate based on race, color, ethnicity, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, disability, veteran status, genetic information, marital status or any legally protected status. All your information will be kept confidential according to EEO guidelines. SAN FRANCISCO  Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. This role is based out of our San Francisco office. We are an office-first company and value in-person collaboration; we do not offer remote-only roles.

Adyen

This is Adyen Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition.  For our teams, we create an environment with opportunities for our people to succeed, backed by the culture and support to ensure they are enabled to truly own their careers. We are motivated individuals who tackle unique technical challenges at scale and solve them as a team. Together, we deliver innovative and ethical solutions that help businesses achieve their ambitions faster. CDD Risk Analyst  Adyen is looking for a hands-on CDD Risk Analyst with experience in the payments and/or finance industry to contribute to the growth and scaling of our customer base in North America. In this role, you will perform necessary enhanced due diligence, including reviewing KYC documentation and assessing potential anti-money laundering risks, to protect Adyen and our customers. We call this a CDD Review (Customer-Due-Diligence). You will be working with a wide range of teams within Adyen, including commercial, compliance, and product to ensure that our customers and understanding of them remain up-to-date and compliant. You are expected to be very detail-oriented, take a risk-based approach, and have the ability to think critically with scalability always in mind, all while maintaining a high caliber work product.  What you will do * Execute upon Know-Your-Customer (KYC) and Customer Due Diligence (CDD) procedures.  * Collect and analyze customer information on a monthly basis whilst documenting material changes to their organizational structures, legal entity(ies) and policies.  * Perform KYC checks on our merchants, collect and verify relevant documentation and iterate on the process flow. * Guide our merchants and be the first point of contact for every CDD Review related matter.  * Be an internal product advocate, drive process improvements and feedback on automation within our workflows. * Be an internal advisor for CDD Review related questions in the local office and our North America team. * Align with your peers based in Chicago and global teams to ensure consistency throughout our global risk reviews. Who you are * 4+ years experience in Customer Due Diligence/Enhanced Due Diligence/KYC. * Knowledgeable of AML/CTF, CDD, EDD, and payments risk concepts. * You have a great sense of responsibility, integrity in your work, and you prioritize tasks based on business needs. * You have a natural tendency to be curious and think outside of the box. * You are comfortable navigating ambiguity in an unstructured work environment and enjoy working with people from different cultures and backgrounds. * You are a clear communicator with a strong team spirit, not afraid to step out of your comfort zone, and feel confident tailoring your message to your audience. * You have an analytical and critical mindset that helps inform your risk-based approach.  * You get a sense of achievement from solving operational problems and helping others. * You are operationally oriented with an eagerness to pick up and drive projects with cross-functional teams. * You are willing to travel 10% of the time throughout the year. The base compensation range for this role in San Francisco is: $90,000-$125,000. The total compensation package also includes equity (RSUs).    Our Diversity, Equity and Inclusion commitments  Our unique approach is a product of our diverse perspectives. This diversity of backgrounds and cultures is essential in helping us maintain our momentum. Our business and technical challenges are unique, and we need as many different voices as possible to join us in solving them - voices like yours. No matter who you are or where you’re from, we welcome you to be your true self at Adyen.  Studies show that women and members of underrepresented communities apply for jobs only if they meet 100% of the qualifications. Does this sound like you? If so, Adyen encourages you to reconsider and apply. We look forward to your application!   What’s next? Ensuring a smooth and enjoyable candidate experience is critical for us. We aim to get back to you regarding your application within 5 business days. Our interview process tends to take about 4 weeks to complete, but may fluctuate depending on the role. Learn more about our hiring process here. Don’t be afraid to let us know if you need more flexibility. Adyen is an equal opportunity employer. We do not discriminate based on race, color, ethnicity, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, disability, veteran status, genetic information, marital status or any legally protected status. All your information will be kept confidential according to EEO guidelines.   SAN FRANCISCO  Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. This role is based out of our San Francisco office. We are an office-first company and value in-person collaboration; we do not offer remote-only roles.

Stripe

WHO WE ARE ABOUT STRIPE Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world's largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. ABOUT THE TEAM The Payments organization focuses on developing products and platforms that enable users to accept payments from customers efficiently. This includes building APIs for processing payments, enabling regional, non-card payment options, and extending Stripe's capabilities to make it easy for businesses to accept in-person payments. The Risk Engineering team develops products that minimize financial and regulatory risks while ensuring a seamless user experience, thereby safeguarding Stripe's brand and financial stability. The Premium Merchant Experiences team helps businesses using Stripe succeed by providing high-quality, contextual, and timely premium support options. Our Dublin-based team is a startup within Stripe, building a greenfield product—offering both automated, AI-driven support and improved access to technical experts across Stripe. Team matching—exact team matching for one of the subteams within this org will begin during final stages. Please note we may also consider you for different orgs based on your experience, location, etc.  WHAT YOU'LL DO We're looking for software engineers who are interested in building software services and platforms that impact thousands of employees and millions of Stripe users, regardless of whether they're an end user, developer, or partner. RESPONSIBILITIES * Work with a wide range of systems, processes, and technologies to own and solve problems from end-to-end * Work closely with engineers, designers, and product managers to build new features and products * Uphold our high engineering standards and bring consistency to the many codebases and processes you encounter * Build elegant APIs and user experiences that enable merchants to run and scale their businesses on top of Stripe * Contribute to the design and architecture of the next generation of Stripe's infrastructure, to meet the high-growth needs of our company and customers for years to come WHO YOU ARE We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. MINIMUM REQUIREMENTS * 2–12+ years of industry software engineering experience (does not include internships or co-ops) * You work effectively across the stack from top to bottom, comfortably navigating codebases with different languages and tools * You're equally comfortable shipping user-facing experiences as you are writing custom queries to analyze experiment results * Strong coding skills in any programming language (we understand new languages can be learned on the job, so our interview process is language-agnostic) * Strong collaboration skills, with the ability to work across workstreams within your team and contribute to your peers' success * Ability to thrive on a high level of autonomy and responsibility, and think of yourself as entrepreneurial * Interest in working as a generalist across varying technologies and stacks to solve problems and delight both internal and external users PREFERRED QUALIFICATIONS * Experience working in high-growth teams similar to Stripe * Experience building financial systems or tools for financial experts