Voice of the Customer Program Manager

Pinterest

About Pinterest: Millions of people around the world come to our platform to find creative ideas, dream about new possibilities and plan for memories that will last a lifetime. At Pinterest, we’re on a mission to bring everyone the inspiration to create a life they love, and that starts with the people behind the product. Discover a career where you ignite innovation for millions, transform passion into growth opportunities, celebrate each other’s unique experiences and embrace the flexibility to do your best work. Creating a career you love? It’s Possible. At Pinterest, AI isn't just a feature, it's a powerful partner that augments our creativity and amplifies our impact, and we’re looking for candidates who are excited to be a part of that. To get a complete picture of your experience and abilities, we’ll explore your foundational skills and how you collaborate with AI. Through our interview process, what matters most is that you can always explain your approach, showing us not just what you know, but how you think. You can read more about our AI interview philosophy and how we use AI in our recruiting process here. The Ads Product Marketing Strategy & Ops team is a key partner to Ads Product Marketing (PMM). We sit at the center of how Ads Product Marketing shapes and goes to market with new solutions. We connect the field to the roadmap, turning seller insights into action and ensuring our go-to-market strategies reflect what advertisers and customers actually need As the Inbound Program Manager, you will build and run the systems that capture, synthesize, and activate field intelligence across Ads Product Marketing. You'll design the programs and processes that transform fragmented seller and customer feedback into structured inputs that shape product strategy, messaging, and enablement priorities. In this role, you’ll partner closely with Product Marketing, Product, Sales, and other Strategy and Ops functions to build listening programs, run recurring feedback loops, and enable Ads PMM to synthesize the insights that help our teams build better products and go to market with more relevance. Your work will ensure that sellers and advertisers have a clear, reliable channel to influence what we build. What you’ll do: * Own the Voice of Sales program end-to-end — design and run structured mechanisms that continuously collect, tag, and synthesize insights from Sales and customer-facing teams. * Build and manage Voice of Customer infrastructure — establish repeatable processes for capturing advertiser and customer signals and route them to the right PMM and Product stakeholders. * Facilitate the translation of field and customer insights into actionable outputs — oversee recurring reporting and synthesis that make it easy for PMMs and PMs to act on what they're hearing. * Close the feedback loop with Sales — ensure Sales teams receive timely, transparent updates on how their input is influencing roadmap decisions, messaging priorities, and enablement resources. * Design and build internal tools that scale how we capture, organize, and distribute insights — including AI-assisted workflows, structured intake forms, tagging systems, dashboards, and knowledge bases that reduce manual lift and increase signal quality. What we’re looking for: * 8+ years of experience in program management, product marketing operations, or a related role — ideally in a product-led or go-to-market environment. * Bachelor’s degree in a relevant field such as Business Administration , or equivalent experience. * Demonstrated experience building or running structured feedback and listening programs (e.g., Voice of Customer, Voice of Sales, win/loss, field advisory programs) — including owning the full cycle from intake to insight delivery. * Proven ability to design and build internal tools and workflows — including AI-assisted systems, structured intake and tagging frameworks, dashboards, and knowledge bases that scale cross-functional insight sharing. * Strong cross-functional collaboration skills, with experience working across Product Marketing, Product, and Sales teams to drive alignment and influence roadmap and GTM decisions. * Excellent synthesis and communication skills — you can take qualitative and quantitative field input and turn it into clear, compelling narratives and reports for different audiences, from ICs to leadership. * Experience creating and managing recurring reporting programs. * Highly organized and proactive, with a track record of building scalable processes and sources of truth in ambiguous, fast-moving environments. * Comfortable with a broad toolkit — project management platforms, survey tools, wikis, dashboards, and presentation tools — and able to quickly ramp on internal systems. * Experience using AI-enabled tools in day-to-day workflows and artifact creation. * Nice to have: experience supporting product marketing teams; experience working with globally distributed sales organizations. Relocation Statement: * This position is not eligible for relocation assistance. Visit our PinFlex page to learn more about our working model. In-Office Requirement Statement:  * We recognize that the ideal environment for work is situational and may differ across departments. What this looks like day-to-day can vary based on the needs of each organization or role. * This role will need to be in the office for in-person collaboration 1-2 times every 6-months and therefore can be situated anywhere in the country.  #LI-REMOTE At Pinterest we believe the workplace should be equitable, inclusive, and inspiring for every employee. In an effort to provide greater transparency, we are sharing the base salary range for this position. The position is also eligible for equity. Final salary is based on a number of factors including location, travel, relevant prior experience, or particular skills and expertise. Information regarding the culture at Pinterest and benefits available for this position can be found here. US based applicants only $98,561—$202,918 USD Our Commitment to Inclusion: Pinterest is an equal opportunity employer and makes employment decisions on the basis of merit. We want to have the best qualified people in every job. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, national origin, religion or religious creed, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, age, marital status, status as a protected veteran, physical or mental disability, medical condition, genetic information or characteristics (or those of a family member) or any other consideration made unlawful by applicable federal, state or local laws. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you require a medical or religious accommodation during the job application process, please complete this form for support.   By submitting this application, I certify that all information submitted in my application and throughout the hiring process is true, accurate, and complete to the best of my knowledge. I understand that any false statement, omission, or misrepresentation may disqualify me from employment consideration or result in termination if discovered after hire.

Adyen

This is Adyen Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition.  For our teams, we create an environment with opportunities for our people to succeed, backed by the culture and support to ensure they are enabled to truly own their careers. We are motivated individuals who tackle unique technical challenges at scale and solve them as a team. Together, we deliver innovative and ethical solutions that help businesses achieve their ambitions faster.   STRATEGIC INCENTIVE MANAGER   A Strategic Incentive Manager designs and oversees compensation programs—such as bonuses and commissions — to align employee behavior with company goals, driving performance, motivation, and retention. They blend data analysis, financial acumen, and HR strategy to create, monitor, and adjust incentive plans, often using automated tools for accuracy and compliance   The role is under the GTM Ops team, and part of the RevOps team. This role works closely with reward team, finance and the commercial leadership Focus: High-level program development, performance analysis, and acting as a strategic partner to commercial leadership to ensure incentives drive the right business behaviors. * Key Responsibilities: * Program Development: Act as the primary architect for designing and refining incentive plans (Sales, SDR, AM, and Partnerships) that align with evolving business goals. * Data Analysis & Strategic Reporting: Analyze performance trends and the effectiveness of current plans to provide leadership with data-driven insights for calibration. * Leadership Partnering: Serve as the main point of contact for commercial engine leadership and enablement teams regarding incentive strategy. * System Input: Provide strategic requirements for system developments to ensure tools support long-term incentive goals. * Escalations: Handle high-level support escalations and complex exceptions within the commission programs * Cross function collaboration - close relationship with rewards team on defining best-in-class compensation model, including market analysis with competitors.   * Core Qualifications: * * Extensive experience (5+ years) in incentive strategy or compensation design. * Strong analytical mindset with the ability to turn complex data into strategic recommendations. * Strong leadership, project management, and organizational skills, with the ability to lead and manage multiple projects at the same time * Strong critical thinking skills and attention to detail with the ability to apply discretion and sound judgement to efficiently and effectively solve problems * Exceptional communication skills for collaborating with senior leadership. * Outstanding interpersonal and relationship building skills with the ability to effectively communicate with all levels of the company, clearly expressing ideas and concepts both verbally and in writing * Ability to remain adaptable and resilient to all situations with an optimistic outlook and cast a positive shadow that is aligned with our culture and Core Values     Our Diversity, Equity and Inclusion commitments  Our unique approach is a product of our diverse perspectives. This diversity of backgrounds and cultures is essential in helping us maintain our momentum. Our business and technical challenges are unique, and we need as many different voices as possible to join us in solving them - voices like yours. No matter who you are or where you’re from, we welcome you to be your true self at Adyen.  Studies show that women and members of underrepresented communities apply for jobs only if they meet 100% of the qualifications. Does this sound like you? If so, Adyen encourages you to reconsider and apply. We look forward to your application!   What’s next? Ensuring a smooth and enjoyable candidate experience is critical for us. We aim to get back to you regarding your application within 5 business days. Our interview process tends to take about 4 weeks to complete, but may fluctuate depending on the role. Learn more about our hiring process here. Don’t be afraid to let us know if you need more flexibility. Adyen is an equal opportunity employer. We do not discriminate based on race, color, ethnicity, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, disability, veteran status, genetic information, marital status or any legally protected status. All your information will be kept confidential according to EEO guidelines.   SAN FRANCISCO  Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. This role is based out of our San Francisco office. We are an office-first company and value in-person collaboration; we do not offer remote-only roles.

Trustly

WHO WE ARE At Trustly, we're building a smarter, faster, and more secure financial future by revolutionizing the world of payments. As a global leader in Open Banking Payments, we are establishing Pay by Bank as the new standard at checkout, providing unparalleled freedom, speed, and ease to millions of consumers and merchants worldwide. Our Ambition: To build the world’s most disruptive payment network and redefine what the payment experience should feel like. Trustly is a global team of innovators, collaborators, and doers. If you are driven by a strong sense of purpose and thrive in a dynamic, entrepreneurial, and high-growth environment, join us and be part of a team that’s transforming the way the world pays. About the team  The Security & Information Technology organization is the backbone of Trustly’s commitment to global financial trust. We are responsible for architecting a resilient security posture and a seamless, AI-native workplace that enables our global workforce to innovate at speed. Our mission is to protect millions of transactions while ensuring that our internal technology ecosystem is as fast, secure, and disruptive as the payment solutions we build for our merchants and customers. About the role Reporting directly to the Global CTO, the Chief Information Security Officer (CISO) & Head of Information Technology will serve as Trustly’s most senior security and internal technology operations executive. This is a dual-scope role: you will own the full information security program - strategy, architecture, risk, and response, while also leading the IT organization that underpins Trustly’s global workforce, including driving our AI productivity journey. You will be a key voice to the C-suite and a trusted advisor to the Board on all matters related to security posture, cyber risk, and technology resilience. You will operate at the intersection of a high-growth, globally distributed fintech and a fast-evolving regulatory and threat landscape, making decisions that have direct implications for our customers, our partners, and our business.