Customer Success Manager

Customer Success Manager

Datadog

As a Customer Success Manager, you will proactively drive new product attachment and effective strong relationships across our existing customer base through on-boarding, up-selling and cross selling. You’ll advocate for the customer internally and focus on a positive customer experience. Interactions are rooted in relationship-management, first and foremost, while also advocating for growth opportunities. Customer Success Managers follow a well-defined methodology that helps them identify the customer's unique needs and clearly convey the value of the Datadog product.  At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them. What You’ll Do:  * Partner with the sales team to ensure smooth transition and onboarding experience * Proactively build relationships with customers to create mutual trust  * Successfully carry-out the full-sales cycle for any growth opportunities in existing customer accounts * Act as advisor to customers to ensure they’re leveraging the Datadog solution effectively * Monitor and identify usage trends to uncover renewal risks and promote greater adoption rates * Collaborate cross-functionally across internal Datadog teams (Support, Product, Finance, and Legal) Who You Are: * A strong communicator with excellent attention to detail * Motivated by building long-term and long-lasting relationships * Driven by the opportunity to make a visible impact with your work * 5+ years of experience in a customer account facing roleCustomer-minded, always aiming to provide the most value possible * Excited by working in an ever-evolving and fluid solution focused environment * Experienced in negotiating contract terms and overcoming pricing objections without direct guidance for up-sell and cross sell activities * Proven track record of achieving account expansion targets, with success measured by the growth and retention of a portfolio of accounts. Datadog values people from all walks of life. We understand not everyone will meet all the above qualifications on day one. That's okay. If you’re passionate about technology and want to grow your skills, we encourage you to apply. Benefits and Growth: Best-in-breed onboardingSales training in MEDDIC and Command of the MessageAn inclusive company culture, opportunity to join our Community GuildsIntra-departmental mentor and buddy program for in-house networkingContinuous professional development, product training, and career pathingNew hire stock equity (RSU) and employee stock purchase plan (ESPP)Generous global benefits Benefits and Growth listed above may vary based on the country of your employment and the nature of your employment with Datadog. #LI-Hybrid ---------------------------------------------------------------------------------------------------------------------------------- About Datadog:  Datadog is the leading observability and security platform for the AI era, providing businesses with unified visibility across the technology stack to manage complexity at scale. It brings applications, infrastructure, data, models, and security into one place, using AI to detect and resolve issues before they impact customers. Trusted globally by Fortune 500 companies and high-growth AI leaders, Datadog enables businesses to move faster with clarity and confidence. Learn more about #DatadogLife on Instagram, LinkedIn, and Datadog Learning Center. ---------------------------------------------------------------------------------------------------------------------------------- Equal Opportunity at Datadog: Datadog is proud to offer equal employment opportunity to everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, and other characteristics protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Here are our Candidate Legal Notices for your reference.  Datadog endeavors to make our Careers Page accessible to all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please complete this form. This form is for accommodation requests only and cannot be used to inquire about the status of applications.  Privacy and AI Guidelines: Any information you submit to Datadog as part of your application will be processed in accordance with Datadog’s Applicant and Candidate Privacy Notice. For information on our AI policy, please visit Interviewing at Datadog AI Guidelines.

Manager, Customer Success

Mongodb

ABOUT THE ROLE MongoDB is looking for an experienced and results-oriented people leader to help grow our Customer Success program in Seoul, South Korea. You will play a key role in the growth and success of MongoDB, our customers and CS team members. Your team will be working directly with our customers, and you’ll help develop an outstanding program in one of its most exciting phases. You will recruit and provide the coaching, mentoring and development that will enable both our high-touch and tech-touch Customer Success teams to positively impact customers, develop skills, and grow their careers over time. In addition to recruiting, retaining, and developing talent, you will also be responsible for crafting and executing initiatives to increase our customer retention and happiness, identify expansion opportunities, and promote customer adoption of MongoDB. We are looking to speak to candidates who are based in Seoul for our hybrid working model. WE’RE LOOKING FOR SOMEONE WITH * 10+ years in Customer Success, Account Management, Client Services, or similar customer-facing roles in complex technical environments, plus 3+ years in a managerial or team lead capacity supporting large enterprises * Previous hands-on experience with MongoDB or other database technologies in areas such as solution implementation, technical account management, or enterprise architecture is highly preferred * Passion for and experience in hiring, developing and managing a team of individual contributors. Your team and their success are your top priority * A proven track record and experience with fast-growing teams, using data to drive initiatives and guide your decision making processes * A mind for technology. We’ll teach you all about MongoDB and databases, but our users and products are inherently technical. You should be too * Experience or aptitude for learning enterprise infrastructure technologies; exposure to MongoDB or NoSQL databases is a plus * High organization in your workflows. To lead and execute efficiently, you’ll need to be a specialist in prioritization and time management * You know how to deal with ambiguity and be able to navigate through it with perseverance, a positive mentality and a point of view. We’re still growing and learning and will look to you to help us establish and evolve processes * A strong desire to embrace partnership and collaboration. You’ll be working with multiple teams on a regular basis (Sales, Technical Support, Solutions Consulting, Marketing, Product, etc.) and helping to build the Customer Success “brand” across our entire organization and at our customers * You have experience in working and collaborating with internal and external partners with diverse cultural and professional backgrounds * An adaptive mentality. You love an ever-changing environment where you are constantly improving yourself, the team and your processes * Outstanding verbal and written communication skills with the ability to present to a diverse audience both internally and externally ROLE OVERVIEW & KEY RESPONSIBILITIES * People leadership: Recruit, mentor and develop individuals on the CS team * Execution: Define and lead to a set of analytical metrics to guide the direction of the team; deliver against quarterly and long-term targets * Build programs: Craft and execute initiatives sought to grow customer retention, expansion, satisfaction, and product adoption * Executive presence and communication: Build and maintain relationships across MongoDB teams, organizations and offices SUCCESS MEASURES The Manager, Customer Success will be successful in this role when they can execute the following strategic tasks/responsibilities * In the first 3 months, you’ll have ramped on our key CS processes and program, effectively completed our weeklong training bootcamp and started interviewing for new team members * In 6 months, you’re actively mentoring and guiding the team through quarterly and monthly team goals and initiatives * In 12 months you’ll have accomplished in coaching your individual contributors on the team efficiently, and are on achieving and exceeding your team goals for retention, expansion and customer satisfaction ABOUT MONGODB MongoDB is built for change, empowering our customers and our people to innovate at the speed of the market. We have redefined the data platform for the AI era, enabling builders to create, transform, and disrupt industries with software. MongoDB’s unified data platform, the most widely available, globally distributed data platform on the market, helps organizations modernize legacy workloads, embrace innovation, and unleash AI. Our cloud-native platform, MongoDB Atlas, is the only globally distributed, multi-cloud data platform and is available across AWS, Google Cloud, and Microsoft Azure. With offices worldwide and over 67,000 customers, including 75% of the Fortune 100 and AI-native startups, relying on MongoDB for their most important applications, we’re powering the next era of software. Our compass at MongoDB is our Leadership Commitment, guiding how and why we make decisions, show up for each other, and win. It’s what makes us MongoDB.  To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB, and help us make an impact on the world! MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter. MongoDB is an equal opportunities employer. REQ ID: 4263288337

Customer Success Associate

Datadog

As a Customer Success Associate, you will focus on the long term strategic relationship with our customers, drive adoption, and identify growth opportunities across a high volume of Datadog customers to ensure successful product use and retention. You’ll be an advocate for the customer internally and focus on providing a positive experience for a high volume of accounts. Associates follow a well-defined methodology to identify the customer’s unique needs and clearly convey the value of the Datadog product. As we scale our Customer Success team, furthering personal development and team success is a top priority. At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them What You’ll Do: * Identify target opportunities, manage the full sales cycle and proactively build strategic relationships with customers and focus on retention.   * Manage requests from your book of business such as but not limited to technical support escalations, billing questions, documentation/enablement requests to ensure a positive customer experience * Pivot account management strategy based on different customer requirements and needs seamlessly and efficiently * Act as an advisor to customers to ensure they’re leveraging the solution effectively * Monitor and identify usage trends to uncover renewal risks and support greater adoption rates * Collaborate cross-functionally with internal Datadog teams (support, product, finance, and legal) Who You Are: * Customer-minded, always trying to provide the most value possible * Driven and motivated by a career in sales with a strong desire to grow a career in Customer Success. * A strong communicator (written and verbal) with excellent attention to detail * Experienced in independently negotiating contract terms and overcoming pricing objections for up-sell/cross sell activities * 1+ years of experience in a customer account facing role and desire to grow a career in Customer Success * Passionate about building long term and lasting relationships Datadog values people from all walks of life. We understand not everyone will meet all the above qualifications on day one. That's okay. If you’re passionate about technology and want to grow your skills, we encourage you to apply. Benefits and Growth: * Best-in-breed onboarding * Sales training in MEDDIC and Command of the Message  * An inclusive company culture, opportunity to join our Community Guilds * Intra-departmental mentor and buddy program for in-house networking  * Continuous professional development, product training, and career pathing  * New hire stock equity (RSU) and employee stock purchase plan (ESPP) * Generous global benefits Benefits and Growth listed above may vary based on the country of your employment and the nature of your employment with Datadog. #LI-Hybrid ---------------------------------------------------------------------------------------------------------------------------------- About Datadog:  Datadog is the leading observability and security platform for the AI era, providing businesses with unified visibility across the technology stack to manage complexity at scale. It brings applications, infrastructure, data, models, and security into one place, using AI to detect and resolve issues before they impact customers. Trusted globally by Fortune 500 companies and high-growth AI leaders, Datadog enables businesses to move faster with clarity and confidence. Learn more about #DatadogLife on Instagram, LinkedIn, and Datadog Learning Center. ---------------------------------------------------------------------------------------------------------------------------------- Equal Opportunity at Datadog: Datadog is proud to offer equal employment opportunity to everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, and other characteristics protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Here are our Candidate Legal Notices for your reference.  Datadog endeavors to make our Careers Page accessible to all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please complete this form. This form is for accommodation requests only and cannot be used to inquire about the status of applications.  Privacy and AI Guidelines: Any information you submit to Datadog as part of your application will be processed in accordance with Datadog’s Applicant and Candidate Privacy Notice. For information on our AI policy, please visit Interviewing at Datadog AI Guidelines.