Director Consumables New Seller Acquisition, Rocket Growth

Coupang

Director and Head of CRM Analytics and Science Company Introduction We exist to wow our customers. We know we’re doing the right thing when we hear our customers say, “How did I ever live without Coupang?” Born out of an obsession to make shopping, eating, and living easier than ever, we are collectively disrupting the multi-billion-dollar commerce industry from the ground up and establishing an unparalleled reputation for being leading and reliable force in South Korean commerce. We are proud to have the best of both worlds — a startup culture with the resources of a large global public company. This fuels us to continue our growth and launch new services at the speed we have been at since our inception. We are all entrepreneurial surrounded by opportunities to drive new initiatives and innovations. At our core, we are bold and ambitious people that like to get our hands dirty and make a hands-on impact. At Coupang, you will see yourself, your colleagues, your team, and the company grow every day. Our mission to build the future of commerce is real. We push the boundaries of what’s possible to solve problems and break traditional tradeoffs. Join Coupang now to create an epic experience in this always-on, high-tech, and hyper-connected world. The role Coupang Growth & Marketing team is seeking a Director and Head of CRM Analytics and Science to lead high-impact, data-driven initiatives that power our customer engagement and marketing ecosystem. Your mission will be to scale and optimize how we interact with millions of customers. You will oversee data science strategy and execution across category growth, onsite marketing optimization, outbound channel optimization, and customer lifecycle management. This is a highly visible leadership role collaborating cross-functionally with engineering, product, and business leaders to build state-of-the-art personalization, targeting, and optimization models that accelerate customer lifetime value and growth What you will do: Leadership & Strategy * Define and execute the vision and technical roadmap for CRM, lifecycle marketing, and channel optimization data science initiatives. * Build, mentor, and scale high-performing squads of data scientists and applied researchers, fostering an environment of technical excellence and continuous growth. * Align data science strategy with broader Growth & Marketing business priorities to drive measurable efficiency and revenue impact. Impact & Execution * Lead the development and deployment of advanced machine learning models, personalization algorithms, and optimization frameworks across outbound channels (e.g., push, SMS, email) and onsite marketing surfaces. * Drive data science solutions for customer lifecycle stages (acquisition, activation, retention, and churn prevention) and strategic category growth. * Translate ambiguous marketing and growth challenges into structured data science problems, taking end-to-end ownership from initial ideation to productionization. Cross-Functional Collaboration * Partner closely with Product, Engineering, and Growth Marketing stakeholders to embed data science deeply into our marketing automation and customer engagement platforms. * Act as a trusted advisor to senior leadership, communicating complex model mechanics and incremental business impacts clearly and effectively. * Collaborate with core data infrastructure teams to ensure the scalability and reliability of real-time data pipelines required for marketing personalization. Technical Excellence * Set the gold standard for experimentation, measurement, and causal inference within the onsite marketing, CRM and lifecycle measurement domains. * Ensure the scalability, robustness, and monitoring of production models handling massive scale and real-time decisioning. * Stay ahead of emerging trends in AI, deep learning, NLP, and recommendation systems to continuously improve our marketing tech stack. Basic Qualifications * Undergraduate degree or higher in a quantitative discipline such as Computer Science, Statistics, Mathematics, Economics, Operations Research, or a related discipline * 8+ years of experience in data science, machine learning, or advanced analytics. * 5+ years of experience directly leading and managing high-performing data science teams. * Proven track record of delivering measurable business impact (e.g., lift in conversion, retention, ROI) through production-grade machine learning models. * Strong foundation in statistical modeling, machine learning, personalization/recommendation systems, and large-scale A/B testing. Preferred Skills and Qualifications * Experience in Growth Marketing/CRM Data Science: Deep familiarity with customer lifetime value (LTV) modeling, churn prediction, marketing mix modeling (MMM), incrementality testing, or audience segmentation. * Advanced degree (MS or PhD) in a quantitative field such as Computer Science, Statistics, Mathematics, Economics, Operations Research, or a related discipline. * E-commerce or Tech Scale: Experience working in large-scale, fast-paced technology or e-commerce environments handling massive datasets. * Navigating Ambiguity: Demonstrated success operating in high-growth settings, turning loosely defined business goals into concrete technical executions. * Exceptional Communication: Ability to influence both technical engineering teams and non-technical business stakeholders with compelling, data-backed narratives. [Recruitment Process and Others] * Recruitment Process: * Application Review - Phone Interview - Onsite Interview - Offer * The recruitment process may be different depending on the job and may be changed due to scheduling and circumstances. Others: * This job post may be closed early if all openings are filled. * If there is any false information in the application, the offer may be cancelled. * Veteran status or disability will not result in any disadvantages in the recruitment process. * Interview schedules and the results will be informed to the applicant via the e-mail address submitted at the application stage. [Privacy Notice] * Your personal information will be collected and managed by Coupang as stated in the Application Privacy Notice located below. * https://www.coupang.jobs/kr/privacy-policy/

Coupang

Company Introduction We exist to wow our customers. We know we’re doing the right thing when we hear our customers say, “How did we ever live without Coupang?” Born out of an obsession to make shopping, eating, and living easier than ever, we’re collectively disrupting the multi-trillion-dollar e-commerce industry from the ground up. We are one of the fastest-growing e-commerce companies that established an unparalleled reputation for being a dominant and reliable force in South Korean commerce. We are proud to have the best of both worlds — a startup culture with the resources of a large global public company. This fuels us to continue our growth and launch new services at the speed we have been since our inception. We are all entrepreneurial surrounded by opportunities to drive new initiatives and innovations. At our core, we are bold and ambitious people that like to get our hands dirty and make a hands-on impact. At Coupang, you will see yourself, your colleagues, your team, and the company grow every day.  Our mission to build the future of commerce is real. We push the boundaries of what’s possible to solve problems and break traditional tradeoffs. Join Coupang now to create an epic experience in this always-on, high-tech, and hyper-connected world.   Team Description: Rocket Growth business enables small and medium suppliers to offer Rocket Delivery (Dawn and Next Day Delivery) to millions of Coupang customers by allowing the suppliers the use of Coupang’s Fulfillment and Delivery Network. With thousands of new suppliers signing up for Rocket Growth each quarter, it is one of the fastest growing businesses at Coupang. As we get ready to scale this business multi-fold over the next few years, we are looking for a few smart, and driven leaders, who would like to solve tough problems, and make a meaningful impact to the lives of customers and suppliers in one of the biggest e-Commerce markets in the world.   Role Description: As the Head of Category Growth & Demand for Rocket Growth, you will lead the strategic engine responsible for accelerating seller success and maximizing selection growth. Your mission is twofold: * Building scalable, programmatic frameworks that optimize the core levers of e-commerce - such as pricing, conversion, and visibility. Translate data into actionable growth playbooks & programs that empower sellers to accelerate units sold on each of their items listed on Rocket Growth * Architecting a high-impact promotions & demand strategy for RG & Sellers. You will sit at the intersection of marketing, product, category teams & sellers, transforming Korea’s largest demand engine into a structured & high-throughput promotions, campaigns & events calendar, that seller can participate & see uplift through. What you will do: * Architect Growth Programs: Identify and prioritize the most critical growth drivers (e.g., Pricing competitiveness, Impression share, Conversion Rate, Review generation). Partner with product teams to build automated, scalable constructs that sellers can opt into to accelerate their performance. Drive adoption, learn, iterate & ensure uplift * Enable Brand & Seller Growth: Brand & Seller Growth: Partner with sales team to create playbook for brands on Rocket Growth * Lead Promotions & Campaigns: Own the end-to-end promotional charter, including the design of the annual promotion calendar, defining participation criteria for diverse seller tiers, driving high-velocity adoption, feedback loops & impact delivery to sellers. * Innovate Demand Channels: Expand the demand generation toolkit by piloting and scaling innovative constructs, including KOL marketing, collabs, and other emerging traffic channels to drive high-intent shoppers to Rocket Growth selection. * Optimize Playbooks: Set up rigorous tracking for promotion efficacy and program ROI; use these insights to continuously refine the "Rocket Growth Playbook" and sunset low-impact activities / refine selection & seller participation criteria. * Cross-Functional Leadership: Partner closely with Product, Data Science, Grwoth Marketing, Merchandising and Category teams to ensure growth programs are technically sound, data-backed, and aligned with broader business priorities. * Build for Scale: Operate at scale by driving implementation of systemic & product-led solutions that improve customer and seller experience. Design and manage feedback loops from Operations, Business and Suppliers to key technology teams.   Recruitment Process and Others Recruitment Process * Application Review - Phone Interview - Onsite (or Virtual Onsite) Interview – Offer * The exact nature of the recruitment process may vary according to the specific job and may be changed due to scheduling or other circumstances. * Interview schedules and the results will be informed to the applicant via the e-mail address submitted at the application stage.   Details to Consider * This job posting may be closed prior to the stated end date for application if all openings are filled. * Coupang has the right to rescind an offer of employment if a candidate is found to have submitted false information as part of the application process. * Those eligible for employment protection (recipients of veteran's benefits, the disabled, etc.) may receive preferential treatment for employment in accordance with applicable laws. * Job titles and responsibilities may be subject to change depending on the candidate's overall experience, etc. This will be communicated to the candidate at the appropriate time before the offer. * Hiring may be restricted if the legal qualifications required for hiring and work performance are not met. * This is a full-time regular position and includes 12 weeks of probation period; provided, however, the probationary period may be either skipped, shortened or extended if necessary for business purposes. Privacy Notice • Your personal information will be collected and managed by Coupang as stated in the Application Privacy Notice located below. https://privacy.coupang.com/en/land/jobs/   Document Return Policy * This notification is given pursuant to Article 11 (6) of the Fair Hiring Procedure Act. * A job applicant, who has applied but not been finally selected for a position at Coupang (the "Company"), may request the Company to return his/her hiring documents submitted pursuant to the Fair Hiring Procedure Act. However, this will not apply where the hiring documents were submitted via the website of the Company or e-mail, or where the job applicant submitted those documents voluntarily without a request from the Company. In addition, if the hiring documents were destroyed due to a natural disaster or any other reasons not attributable to the Company, such documents will be deemed to have been returned to the job applicant. * A job applicant who wishes to request the return of his/her hiring documents pursuant to the main sentence of paragraph 2 above should fill out a "Request for Return of Hiring Documents" [Annex Form No. 3 in the Enforcement Rule of the Fair Hiring Procedure Act] and submit It by email (recruitingops@coupang.com). In such case, within fourteen (14) days from the date of identifying the receipt of the request, the Company will send the hiring documents to the job applicant's designated address via registered mail. Please be informed that the job applicant is required to pay the postage on the registered mail. * In preparation for a job applicant's request for the return of hiring documents pursuant to the main sentence of paragraph 2 above, the Company shall retain the original hiring documents submitted by the job applicant for 180 days from the completion of the recruiting process. If no request is made until the end of this period, all his/her hiring documents will be destroyed immediately in accordance with the Personal Information Protection Act. * The above paragraphs 1 - 4 shall only apply when the labor-related laws of Korea govern the application. They are otherwise not applicable.

CoMind

At CoMind, we are developing a non-invasive neuromonitoring technology that will result in a new era of clinical brain monitoring. In joining us, you will be helping to create cutting-edge technologies that will improve how we diagnose and treat brain disorders, ultimately improving and saving the lives of patients across the world. THE ROLE: The Mechanical Engineering team at CoMind is responsible for the design of CoMind’s device, spanning mechanical design of instruments and consumables, opto-mechanical components, electronic assemblies and packaging. The role reports in the Director of Hardware Engineering. With close collaboration with Product and Program Management the team works from concept through to production, ensuring that mechanical designs meet the performance and reliability demands of a clinical medical device. As Engineering Manager for Mechanical Engineering, you will lead a team of mechanical engineers through the iterative design, build and test phases to create mechanical designs which fulfil design input requirements and successful complete design verification and validation campaigns. Working alongside CoMind’s contract manufacturing partners, you will ensure that design deliverables can be successfully transferred into serial production. This is a hands-on leadership role: you will drive technical decisions, own the mechanical workstream, and personally contribute to complex design challenges, while managing the team to programme milestones and design control processes. You will lead and mentor the team of mechanical engineers, and establish and maintain the development process and tools (CAD, PDM, modelling) required by the Mechanical Engineering Team, maintaining a high standard of quality and performance. At CoMind, all team members work at least 4 days per week in the office, plus a flexible work-from-home day. This role can be based in either our London (Kings Cross) or Bristol office. RESPONSIBILITIES: * Lead and develop a team of mechanical engineers, setting clear development goals, providing technical mentorship, and maintaining a high standard of engineering practice * Own the mechanical engineering function and lead the realization of mechanical components from concept through to validated hardware. * Personally contribute to mechanical design work, including CAD modelling, tolerance analysis, FEA simulation, and design for manufacture and assembly * Drive design reviews, risk assessments, and V&V activities across mechanical subsystems, ensuring performance is robustly characterised before design freeze * Own the mechanical interfaces with optical, electronic, and manufacturing subsystems, working cross-functionally to resolve integration challenges * Establish and maintain mechanical design standards, toolchain choices, and documentation in line with CoMind’s QMS, ISO 13485, and IEC 60601-1 * Manage relationships with contract manufacturers and key suppliers for mechanical components and assemblies, supporting DFM and manufacturing readiness reviews * AI is fundamental to our culture — it’s not just a tool, but a core part of how we work, collaborate, and innovate. We expect all team members to embrace AI in their daily work and continuously find new ways to use it effectively SKILLS & EXPERIENCE * 8+ years of experience in mechanical engineering, with at least 2 years in a team lead or engineering management role * Hands-on experience designing precision mechanical or optomechanical systems, with a track record of delivering complex hardware products from concept through to validated production * Proficiency with 3D CAD tools (SolidWorks or equivalent) and associated tools for tolerance analysis, FEA, and thermal modelling * Experience designing for manufacture and assembly (DFM/DFA), including managing relationships with contract manufacturers and component suppliers * Experience in a regulated industry (medical devices, defence, or similar), with familiarity with IEC 60601, ISO 14971, ISO 13485, and design control processes * Strong cross-functional communication skills, with the ability to represent the mechanical team in system-level technical discussions * Experience with manufacturing assembly processes or precision manufacturing at production scale for instrumentation and/or high volume products. NICE TO HAVE * Background in optomechanical design or integration of precision optical systems * Experience with miniaturisation of complex electromechanical assemblies for portable or wearable devices BENEFITS: * Company equity plan so all employees share in the success of the company * Salary-sacrifice pension scheme * Private medical, dental and vision insurance (medical history disregarded) * Group life assurance at 4x annual income * Comprehensive mental health support, including unlimited access to 1:1 sessions with trained professionals * Unlimited holiday allowance (+ bank holidays) and one week of remote working per quarter * Lunch voucher (£10) every day for JustEat and free dinner on those days where you need to work later * Twice weekly deliveries of fresh fruit and an extensive selection of snacks and drinks * YuLife subscription, allowing you to turn your daily steps and meditation into discounts at a range of stores DISCLAIMER - We use AI notetaking tools to transcribe interviews for internal review. 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