Principal, Program Management (Seller Policy & Operations Strategy)

Coupang

회사 소개  쿠팡은 고객 감동 실현을 위해 존재합니다. 고객들이 "쿠팡 없이 그동안 어떻게 살았을까?" 라고 말할 때, 비로소 우리의 미션을 실현하고 있음을 알 수 있습니다. 고객들의 쇼핑과 식사, 생활 전반을 편하게 만들겠다는 유일한 집념으로 쿠팡은 수억 달러 규모의 커머스 산업 전반의 혁신을 이끌고 있습니다. 쿠팡은 가장 빠르게 성장하는 리테일 기업 중 하나로, 국내 커머스 업계에서의 독보적인 입지와, 고객 신뢰를 구축했습니다.     쿠팡은 스타트업 문화를 기반으로 한 글로벌 대형 상장사라고 자부합니다. 이것이 창립 당시의 기민함을 유지하며, 신규 서비스를 끊임없이 출시하며 비즈니스를 확장해 나가는 우리의 성장 동력입니다. 쿠팡의 모든 임직원에게는 기업가 정신을 갖추고 새로운 혁신과 이니셔티브를 추진할 수 있는 기회가 주어집니다. 주저 없이 일에 뛰어들어 성과를 이루고자 하는 과감성이, 바로 쿠팡이 일하는 방식의 본질입니다. 쿠팡에서는 여러분 자신, 동료, 팀 그리고 회사 전체가 매일 성장하는 모습을 목격할 것입니다.    쿠팡의 모든 직원은 커머스의 미래를 만들겠다는 쿠팡의 미션에 진심입니다. 우리는 고객의 문제를 해결해 나가고, 전통적인 관념과 통념에 맞서며 실현 가능한 한계를 뛰어넘고 있습니다. 고가용성 (always-on) 과 최첨단의 앞선 기술 (high-tech), 초연결사회 (hyper-connected world) 에서의 놀라운 업무 경험을 원하신다면, 지금 바로 쿠팡에 합류하세요.     조직 소개 Rocket Growth(RG)는 쿠팡의 풀필먼트 기반 비즈니스로, 셀러가 고객에게 최상의 배송 및 구매 후 경험을 제공할 수 있도록 지원합니다. RG를 통해 셀러의 상품은 로켓 배지를 획득하고, 쿠팡의 로켓 배송 네트워크를 통해 빠르게 배송됩니다. RG는 쿠팡 내 가장 빠르게 성장하고 있는 조직 중 하나이며, 다양한 신규 제품과 기능 출시 로드맵을 가지고 있습니다. 현재 저희는 정책 프로그램 및 거버넌스를 리드할 Principal Program Manager를 채용하고 있으며, RG 정책이 명확하게 정의되고, 효과적으로 운영되며, 일관되게 적용될 수 있도록 함으로써 셀러 행동을 유도하고, 운영 효율성과 고객 신뢰를 강화하는 역할을 맡게 됩니다. 이 역할에서는 정책 프로그램의 기획부터 실행, 적용, 개선까지 End-to-End 전체 라이프사이클을 직접 리딩하게 됩니다. 또한 Product, Engineering, Legal, Finance, Operations 등 다양한 조직과 협업하며 비즈니스 요구사항을 확장 가능한 정책 실행 체계로 구현하는 역할을 수행합니다.   주요 업무 1) 정책 프로그램 총괄 (Policy Program Ownership) * RG 정책 프로그램 전반의 라이프사이클을 총괄 * 셀러 자격 및 행동 정책 * 프로그램 규정 및 컴플라이언스 기준 * 정책 준수를 위한 인센티브 및 패널티 체계 * 기존 정책의 문제점 및 공백을 분석하고, 비즈니스 목표에 맞는 개선안 제안 2) 정책 도입 및 실행 (Policy Rollout & Execution) * 정책의 기획부터 롤아웃까지 End-to-End 실행 리드 * 정책 범위 명확화 * 구조화된 실행 계획 수립 * 시스템 및 운영 전반에 걸쳐 일관된 적용 * Product/Engineering 팀과 협업하여 정책이 시스템 로직으로 구현되도록 설계 3) 정책 거버넌스 및 집행 (Governance & Enforcement) * 정책 거버넌스 체계 구축 및 운영 * 정책 준수 여부 모니터링 * 제재 및 집행 메커니즘 정의 (알림, 제한, 패널티 등) * 모든 셀러 및 케이스에서 일관성 유지 * Legal 및 Compliance 조직과 협업하여 정책의 규제 및 내부 기준 충족 보장 4) 셀러 커뮤니케이션 및 정책 확산 (Seller Communication & Adoption) * 셀러 대상 정책 가이드 및 교육 자료 제작 * 정책의 명확성, 접근성, 투명성 향상 * 셀러의 정책 이해도 및 준수율 개선 5) 조직 간 협업 리드 (Cross-functional Alignment) * Product, Engineering, Legal, Finance, Ops 간 중심 조정 역할 수행 * 정책 우선순위, 트레이드오프, 실행 방향 정렬 * 정책 해석 관련 모호함 해소 및 의사결정 지원 6) 지표 관리 및 지속 개선 (Metrics & Continuous Improvement) * 주요 KPI 정의 및 모니터링 * 정책 준수율 * 셀러 위반 및 제재 상황 * 비즈니스 영향 (상품 다양성, 품질, 고객 경험 등) * 정책/운영 문제에 대한 Root Cause 분석 및 지속적인 정책 및 운영 프로세스 개선 7) 정산 연계 (Settlement - Supporting Scope) * 정책과 정산 프로세스 간 정합성 확보 * 정책 기반 수수료 적용 및 운영 * 정산 조직과 협업하여 정책 변경이 재무 프로세스에 정확히 반영되도록 지원   자격 요건 * Program Management / Operations / Policy 관련 경력 10년 이상 * 복잡하고 모호한 환경에서 크로스펑셔널 프로젝트를 리딩한 경험 * 이해관계자를 설득하고 조율할 수 있는 커뮤니케이션 및 영향력 * 데이터 기반으로 문제를 분석하고 실행 가능한 인사이트 도출 능력 * 빠르게 변화하는 환경에서 우선순위 설정 및 실행 능력 * 한국어 및 영어 업무 가능자 (Bilingual)   우대 조건 * 이커머스 / 마켓플레이스 환경에서 Policy / Governance 경험 * Seller 정책, Trust & Safety, Compliance 관련 업무 경험 * 플랫폼 정책 설계 또는 운영 체계 구축 경험 * Cross-border / Global seller 관련 비즈니스 경험 * 정책 기반 인센티브 / 패널티 / 정산 로직 설계 경험 * Product / Engineering과 협업하여 정책을 시스템으로 구현한 경험   전형 절차 및 안내 사항  * 전형 절차  * 서류전형 - 전화면접 - 화상면접 - 최종 합격 * 전형절차는 직무별로 다르게 운영될 수 있으며, 일정 및 상황에 따라 변동될 수 있습니다. * 전형 일정 및 결과는 지원서에 등록하신 이메일로 개별 안내 드립니다.  * 참고 사항  * 본 공고는 모집 완료 시 조기 마감될 수 있습니다. * 지원서 내용 중 허위사실이 있는 경우에는 합격이 취소될 수 있습니다. * 취업 보호 대상자(보훈대상자, 장애인 등)는 관련 법률에 따라 채용우대를 받을 수 있습니다. * 직급과 담당 업무 범위는 후보자의 전반적인 경력과 경험 등 제반사정을 고려하여 변경될 수 있습니다. 이러한 변경이 필요할 경우, 최종 합격 통지 전 적절한 시기에 후보자와 커뮤니케이션 될 예정입니다. * 채용 및 업무 수행과 관련하여 요구되는 법령상 자격이 갖추어지지 않은 경우 채용이 제한될 수 있습니다.  * 고용 형태는 정규직으로 수습기간 12주를 포함합니다. 단, 업무상 필요한 경우에는 상기 수습기간을 적용하지 않거나 단축 또는 연장할 수 있습니다.  개인정보 처리방침    * 쿠팡 그룹은 입사지원자 개인정보 처리방침(아래 링크)에 따라 귀하의 개인정보를 수집하여 처리합니다.  * https://www.coupang.jobs/kr/privacy-policy    서류 반환 정책    1. 본 고지는 『채용절차의공정화에관한법률』 제11조제6항에 따른 것 입니다.  2. 당사 채용에 응시한 구직자 중 최종 합격이 되지 못한 구직자는 『채용절차의 공정화에 관한 법률』에 따라 제출한 채용서류의 반환을 청구할 수 있음을 알려 드립니다. 다만, 홈페이지 또는 전자우편으로 제출된 경우나 구직자가 당사의 요구 없이 자발적으로 제출한 경우에는 그러하지 아니하며, 천재지변이나 그 밖에 당사에게 책임 없는 사유로 채용서류가 멸실된 경우에는 반환한 것으로 봅니다. 3. 위2항 본문에 따라 채용 서류 반환 청구를 하는 구직자는 채용 서류 반환 청구서 [채용절차의 공정화에 관한 법률 시행규칙 별지 제 3 호 서식]를 작성하여 이메일 (recruitingops@coupang.com) 로 제출하면, 제출이 확인된 날로부터 14 일 이내에 지정한 주소지로 등기우편을 통하여 발송해 드립니다. 이 경우 등기우편요금은 수신자 부담으로 하게 되오니 유념하시기 바랍니다.   4. 당사는 위2항 본문에 따른 구직자의 반환 청구에 대비하여 채용 여부가 확정된 날로부터 180 일간 구직자가 제출한 채용서류 원본을 보관하게 되며, 그때까지 채용서류의 반환을 청구하지 아니할 경우에는 『개인정보 보호법』에 따라 지체 없이 채용서류 일체를 파기할 예정입니다. 5. 단, 위 1항 내지 4항의 내용은 대한민국의 노동 관계 법령이 적용되는 경우에만 적용됩니다. 그 이외의 경우에는 적용되지 않습니다.

Coupang

Company Introduction  We exist to wow our customers. We know we’re doing the right thing when we hear our customers say, “How did we ever live without Coupang?” Born out of an obsession to make shopping, eating, and living easier than ever, we are collectively disrupting the multi-billion-dollar commerce industry from the ground up and establishing an unparalleled reputation for being leading and reliable force in South Korean commerce.  We are proud to have the best of both worlds — a startup culture with the resources of a large global public company. This fuels us to continue our growth and launch new services at the speed we have been at since our inception. We are all entrepreneurial surrounded by opportunities to drive new initiatives and innovations. At our core, we are bold and ambitious people that like to get our hands dirty and make a hands-on impact. At Coupang, you will see yourself, your colleagues, your team, and the company grow every day.  Our mission to build the future of commerce is real. We push the boundaries of what’s possible to solve problems and break traditional tradeoffs. Join Coupang now to create an epic experience in this always-on, high-tech, and hyper-connected world.   Role Overview The Incrementality and Attribution Team – Data Analytics and Science team is responsible for designing marketing experiments to measure incrementality, creating marketing science models to evaluate marketing efficiency, optimize budget allocation and in-channel investment optimization.  We are looking for a Senior Staff, Data Scientist(Incrementality and Attribution) to serve as the principal technical leader for our incrementality and attribution initiatives. In this individual contributor (IC) role, you will define the high-level research direction and technical strategy to evaluate marketing efficiency and optimize budget allocation. You will be highly hands-on, architecting advanced machine learning models and designing robust incrementality testing frameworks. You will collaborate closely with our existing team of data scientists and analysts to solve complex technical challenges, and partner with business teams to translate growth marketing requirements into scalable technical solutions.  Key Responsibilities  * Lead Technical Strategy: Act as the senior technical lead to establish the high-level research direction, methodology, and framework for incrementality testing and measurement * Hands-on Modeling: Architect, build, and refine advanced Marketing Mix Models (MMM) and Multi-Touch Attribution (MTA) models from scratch * Enable the Team: Guide and upskill current data scientists and analysts, helping them overcome technical hurdles and empowering them to execute, scale, and productionize models  * Drive Business Impact: Enable the growth marketing team to make data-driven decisions and optimize budget allocation across various channels * Bridge Tech and Business: Partner closely with cross-functional business stakeholders to translate complex business requirements into robust, production-grade technical solutions.  * Foster Excellence: Establish best practices for marketing science methodology, code quality, and experimental rigor across the team Basic Qualifications  * Master’s or PhD degree in Statistics, Econometrics, Data Science, Computer Science, Operations Research, or other highly quantitative technical fields * 10+ years of industry experience in data science, advanced machine learning modeling, or a highly quantitative marketing science role * Deep Domain Expertise: Deep, foundational understanding of incrementality & marginality concepts, synergy & cannibalization, A/B testing design, and attribution methodology * Proven Model Building: Demonstrated track record of hands-on experience building and deploying advanced MMM (Marketing Mix Modeling) and MTA (Multi-Touch Attribution) models at scale in previous companies * Strong Machine Learning and Analytics Foundations: Advanced proficiency in Python and SQL, and deep expertise in statistical modeling, causal inference, and machine learning algorithms * Technical Leadership: Proven experience acting as a tech lead, setting research directions, and unblocking team members without direct people management responsibilities * Cross-Functional Communication: Excellent communication skills with a proven ability to translate highly technical data concepts into actionable business strategies for growth marketing and executive teams Preferred Qualifications  * Strong background in causal inference methodologies (e.g., uplift modeling, double machine learning, synthetic controls, geo experiments, non-compliance, confounding and bias)   * Familiar with using AI in daily work  * Experience optimizing large-scale marketing budgets across diverse channels (paid media, affiliates, performance marketing)  * Ability to handle multiple competing priorities in a fast-paced environment and lead the delivery of complex measurement frameworks * Strong intuition for trade-offs between model complexity, interpretability, and business usability  Recruitment Process and Others * Recruitment Process  1. Application Review - Phone Interview - Onsite (or Virtual Onsite) Interview – Offer  2. The exact nature of the recruitment process may vary according to the specific job and may be changed due to scheduling or other circumstances.  3. Interview schedules and the results will be informed to the applicant via the e-mail address submitted at the application stage.  * Things to Consider  1. This job posting may be closed prior to the stated end date for application if all openings are filled.     2. Coupang has the right to rescind an offer of employment if a candidate is found to have submitted false information as part of the application process.     3. Coupang does not discriminate against disabled applicants or those with veteran status. We are proud to offer equal opportunities for all applicants.  * Privacy Notice  1. Your personal information will be collected and managed by Coupang as stated in the Application Privacy Notice located HERE.  * Document Return Policy  1. This notification is given pursuant to Article 11 (6) of the Fair Hiring Procedure Act.   2. A job applicant, who has applied but not been finally selected for a position at Coupang (the “Company”), may request the Company to return his/her hiring documents submitted pursuant to the Fair Hiring Procedure Act.  However, this will not apply where the hiring documents were submitted via the website of the Company or e-mail, or where the job applicant submitted those documents voluntarily without a request from the Company.  In addition, if the hiring documents were destroyed due to a natural disaster or any other reasons not attributable to the Company, such documents will be deemed to have been returned to the job applicant.  3. A job applicant who wishes to request the return of his/her hiring documents pursuant to the main sentence of paragraph 2 above should fill out a “Request for Return of Hiring Documents” [Annex Form No. 3 in the Enforcement Rule of the Fair Hiring Procedure Act] and submit the request to the Company by email (recruitingops@coupang.com) In such case, within fourteen (14) days from the date of identifying the receipt of the request, the Company will send the hiring documents to the job applicant’s designated address via registered mail.  Please be informed that the job applicant is required to pay the postage on the registered mail.  4. In preparation for a job applicant’s request for the return of hiring documents pursuant to the main sentence of paragraph 2 above, the Company shall retain the original hiring documents submitted by the job applicant for 180 days from the completion of the recruiting process.  If no request is made until the end of this period, all of his/her hiring documents will be destroyed immediately in accordance with the Personal Information Protection Act.  5. The above paragraphs 1 - 4 shall only apply when the labor-related laws of Korea govern the application. They are otherwise not applicable.

Coupang

Company Introduction We exist to wow our customers. We know we’re doing the right thing when we hear our customers say, “How did I ever live without Coupang?” Born out of an obsession to make shopping, eating, and living easier than ever, we’re collectively disrupting the multi-billion-dollar e-commerce industry from the ground up. We are one of the fastest-growing e-commerce companies that established an unparalleled reputation for being a dominant and reliable force in South Korean commerce. We are proud to have the best of both worlds — a startup culture with the resources of a large global public company. This fuels us to continue our growth and launch new services at the speed we have been since our inception. We are all entrepreneurs surrounded by opportunities to drive new initiatives and innovations. At our core, we are bold and ambitious people that like to get our hands dirty and make a hands-on impact. At Coupang, you will see yourself, your colleagues, your team, and the company grow every day. Our mission to build the future of commerce is real. We push the boundaries of what’s possible to solve problems and break traditional tradeoffs. Join Coupang now to create an epic experience in this always-on, high-tech, and hyper-connected world.   Who We Are? Coupang is reimagining the shopping experience for millions of customers by making commerce faster, simpler, and more reliable. Our marketplace business plays a critical role in expanding selection, improving customer choice, and enabling sellers of all sizes to grow through Coupang’s platform. We are looking for a Senior Staff Technical Program Manager to lead high-impact programs across Coupang’s Marketplace Selling Partner APIs. This role will work closely with large sellers, ERP integrators, product managers, engineering teams, operations, and business stakeholders to scale marketplace selection while improving catalog quality and completeness.   ROLE OVERVIEW As a Senior Staff TPM, you will drive strategic programs that help large sellers and ERP integration partners connect to Coupang more effectively through APIs. Your primary focus will be increasing marketplace selection and improving the quality of product catalog data, including reducing missing or incomplete catalog attributes. You will own complex, cross-functional initiatives from strategy through execution, translating business goals into technical programs and ensuring that sellers, integrators, and internal teams have the capabilities, documentation, tooling, and operational processes needed to succeed.   KEY RESPONSIBILITIES * Lead large-scale technical programs for Coupang Marketplace Selling Partner APIs, focused on seller onboarding, catalog integration, selection growth, and catalog quality improvement. * Partner directly with large sellers and ERP integrators to understand integration needs, remove technical blockers, and improve API adoption. * Drive programs that increase marketplace selection while ensuring products are listed with complete, accurate, and high-quality catalog attributes. * Work with product and engineering teams to define API requirements, prioritize roadmap items, and improve integration workflows for sellers and third-party integrators. * Identify gaps in catalog attribute coverage, data quality, validation rules, error handling, and API usability, then lead initiatives to close those gaps. * Establish metrics, mechanisms, and reporting to track selection growth, catalog completeness, integration success rates, API adoption, and seller experience. * Coordinate across engineering, product, marketplace business teams, operations, legal, compliance, and partner-facing teams to deliver scalable solutions. * Develop operating mechanisms for launch readiness, partner escalation management, API change management, and post-launch performance tracking. * Represent the needs of large sellers and ERP partners in technical roadmap discussions. * Communicate program strategy, risks, tradeoffs, and progress clearly to senior leadership.   BASIC QUALIFICATIONS * Significant experience in technical program management, product management, engineering management, or a related technical leadership role. * Experience leading complex, cross-functional programs involving APIs, platform products, enterprise integrations, or developer-facing systems. * Strong understanding of marketplace, e-commerce, catalog, seller platform, or retail technology domains. * Experience working with external partners, enterprise customers, system integrators, ERP providers, or large-scale API consumers. * Demonstrated ability to translate business objectives into technical requirements and execution plans. * Strong program management skills, including roadmap planning, dependency management, risk mitigation, stakeholder alignment, and executive communication. * Ability to operate effectively in ambiguous environments and drive clarity across technical and business teams. * Good written and verbal communication skills in English. * Fluent Korean Speaking/Reading/Writing skills * Ability to work from Seoul, South Korea.   PREFERRED QUALIFICATIONS * Experience with marketplace seller APIs, catalog ingestion, product listing workflows, item data quality, taxonomy, or attribute completeness. * Experience working with ERP systems, system integrators, middleware platforms, or large seller integrations. * Familiarity with API design principles, developer experience, integration testing, error handling, and API documentation. * Experience defining and driving metrics related to selection growth, catalog quality, API adoption, and partner success. * Korean language proficiency or experience working with Korean sellers, partners, or local market teams. * Experience operating at Senior Staff, Principal, or equivalent level in a large-scale technology organization.   WHAT SUCCESS LOOKS LIKE In this role, success means that more large sellers and ERP partners can integrate with Coupang efficiently, onboard more selection at scale, and provide complete, high-quality catalog data. You will help reduce friction in the seller integration journey, improve marketplace catalog completeness, and build the mechanisms needed for long-term API platform growth.   IDEAL CANDIDATE The ideal candidate is a senior technical leader who can move comfortably between business strategy, partner engagement, and deep technical execution. You understand how APIs enable platform scale, how catalog quality affects customer experience, and how to align many teams around measurable marketplace outcomes. You are comfortable influencing senior stakeholders, diving into technical details, and working directly with external partners to solve hard problems.   Recruitment Process and Others Recruitment Process * Application Review - Phone Interview - Onsite (or Virtual Onsite) Interview – Offer * The exact nature of the recruitment process may vary according to the specific job and may be changed due to scheduling or other circumstances. * Interview schedules and the results will be informed to the applicant via the e-mail address submitted at the application stage. Details to Consider * This job posting may be closed prior to the stated end date for application if all openings are filled. * Coupang has the right to rescind an offer of employment if a candidate is found to have submitted false information as part of the application process. * Coupang does not discriminate against disabled applicants or those with veteran status. We are proud to offer equal opportunities for all applicants. * Job titles and responsibilities may be subject to change depending on the candidate’s overall experience, etc. This will be communicated to the candidate at the appropriate time before the offer. Privacy Notice * Your personal information will be collected and managed by Coupang as stated in the Application Privacy Notice located below. * https://www.coupang.jobs/en/privacy-policy/ Document Return Policy * This notification is given pursuant to Article 11 (6) of the Fair Hiring Procedure Act. * A job applicant, who has applied but not been finally selected for a position at Coupang (the “Company”), may request the Company to return his/her hiring documents submitted pursuant to the Fair Hiring Procedure Act. However, this will not apply where the hiring documents were submitted via the website of the Company or e-mail, or where the job applicant submitted those documents voluntarily without a request from the Company. In addition, if the hiring documents were destroyed due to a natural disaster or any other reasons not attributable to the Company, such documents will be deemed to have been returned to the job applicant. * A job applicant who wishes to request the return of his/her hiring documents pursuant to the main sentence of paragraph 2 above should fill out a “Request for Return of Hiring Documents” [Annex Form No. 3 in the Enforcement Rule of the Fair Hiring Procedure Act] and submit the request to the Company (Coupang Recruiting Team, Tower 730, 570 Songpa-daero, Songpa-gu, Seoul). In such case, within fourteen (14) days from the date of identifying the receipt of the request, the Company will send the hiring documents to the job applicant’s designated address via registered mail. Please be informed that the job applicant is required to pay the postage on the registered mail. * In preparation for a job applicant’s request for the return of hiring documents pursuant to the main sentence of paragraph 2 above, the Company shall retain the original hiring documents submitted by the job applicant for 180 days from the completion of the recruiting process. If no request is made until the end of this period, all of his/her hiring documents will be destroyed immediately in accordance with the Personal Information Protection Act.