Sr. Data Analyst (Post Purchase Experience Analytics)

Coupang

쿠팡은 고객 감동 실현을 위해 존재합니다. 고객들이 "쿠팡 없이 그동안 어떻게 살았을까?" 라고 말할 때, 비로소 우리의 미션을 실현하고 있음을 알 수 있습니다. 고객들의 쇼핑과 식사, 생활 전반을 편하게 만들겠다는 유일한 집념으로 쿠팡은 수억 달러 규모의 이커머스 산업 전반의 혁신을 이끌고 있습니다. 쿠팡은 가장 빠르게 성장하는 이커머스 기업 중 하나로, 국내 커머스 업계에서의 독보적인 입지와, 고객 신뢰를 구축했습니다. 쿠팡은 스타트업 문화를 기반으로 한 글로벌 대형 상장사라고 자부합니다. 이것이 창립 당시의 기민함을 유지하며, 신규 서비스를 끊임없이 출시하며 비즈니스를 확장해 나가는 우리의 성장 동력입니다. 쿠팡의 모든 임직원에게는 기업가 정신을 갖추고 새로운 혁신과 이니셔티브를 추진할 수 있는 기회가 주어집니다. 주저 없이 일에 뛰어들어 성과를 이루고자 하는 과감성이, 바로 쿠팡이 일하는 방식의 본질입니다. 쿠팡에서는 여러분 자신, 동료, 팀 그리고 회사 전체가 매일 성장하는 모습을 목격할 것입니다. 쿠팡의 모든 직원은 커머스의 미래를 만들겠다는 쿠팡의 미션에 진심입니다. 우리는 고객의 문제를 해결해 나가고, 전통적인 관념과 통념에 맞서며 실현 가능한 한계를 뛰어넘고 있습니다. 고가용성 (always-on) 과 최첨단의 앞선 기술 (high-tech), 초연결사회 (hyper-connected world) 에서의 놀라운 업무 경험을 원하신다면, 지금 바로 쿠팡에 합류하세요.   조직 소개 (About the Team) Coupang Ads 플랫폼은 매달 수천만 명의 고객과 수십만 명의 판매자/광고주를 정밀하게 연결하는 테크 조직입니다. Ads Growth 팀은 최첨단 머신러닝, 생성형 AI(Generative AI), 그리고 에이전틱 AI(Agentic AI) 기술을 활용하여 쿠팡의 광고 비즈니스 성장을 견인하고 광고주의 투자 수익률(ROI)을 극대화하는 혁신적인 솔루션을 구축합니다. 우리는 대규모 실시간 옥션(Auction) 시스템 최적화, 정밀한 타겟팅, 그리고 광고 캠페인 생성부터 노출/최적화까지의 전 과정을 자율적으로 수행하는 차세대 AI 시스템을 개발하고 있습니다.   역할 개요 (Role Overview) Senior Staff Machine Learning Engineer는 Ads Growth 팀의 핵심 기술 리더(IC)로서, 쿠팡 광고 플랫폼의 차세대 아키텍처를 설계하고 중장기 기술적 방향성을 정의합니다. 단순히 모델을 학습시키는 것을 넘어, Multi-Agent 시스템, 자율적 추론 파이프라인, 보상 기반 강화학습(RL) 등 최신 기술을 대규모 프로덕션 환경에 이식하여 비즈니스 임팩트를 만들어냅니다. 특히 글로벌 협업 환경에서 한국어와 영어 양국어로 명확하게 소통하며 크로스 기능(Cross-functional) 조직을 리드하고, 복잡한 트레이드오프 관계를 조율하는 선구자적인 역할을 수행합니다. 주요 업무 (Responsibilities) * 차세대 에이전틱 시스템 설계: LangGraph, ReAct 등을 활용하여 멀티 에이전트 오케스트레이션, 도구 사용(Tool-usage), 장단기 메모리 및 자율 추론 파이프라인을 갖춘 대규모 Agentic AI 시스템 구축 * 광고 최적화 및 모델링: 포스트 트레이닝 강화학습(RLHF, RLAIF, Reward Modeling)을 도입하여 광고주 성과 및 사용자 경험을 극대화하는 보상 기반 최적화 모델 개발 * LLM 고도화 및 인프라 구축: 대규모 언어 모델(LLM)의 파인튜닝, 지식 증류(Distillation), 대규모 분산 서빙 및 실시간 추론(Inference) 효율화 아키텍처 리드 * 데이터 기반의 혁신: 복잡하고 거대한 광고 데이터셋을 탐색하여 숨겨진 패턴을 식별하고, 이를 계량화된 광고 퍼포먼스(CTR, CVR, tROAS 달성률 등) 개선으로 연결 * 글로벌 기술 리더십 및 얼라인먼트: Ads Growth의 중장기 기술 로드맵을 설정하고, 국/영문 테크니컬 디자인 문서(Design Docs) 작성을 통해 글로벌 유관 부서(Product, Infrastructure 등)와 복잡한 트레이드오프 조율 및 싱크 얼라인 * 엔지니어링 엑설런스: 철저한 코드 리뷰, 테스트 자동화, CI/CD, 시스템 디자인 가이드를 통해 최고 수준의 소프트웨어 엔지니어링 프랙티스 전파 (Claude Code 등 AI 코딩 에이전트를 적극 활용하여 개발 워크플로우 가속화)   자격 요건 (Basic Qualifications) * 컴퓨터공학, 엔지니어링, 수학, 통계학 또는 관련 분야의 학사 학위 이상 * 탁월한 커뮤니케이션 스킬 보유자 (글로벌 팀 및 다국적 이해관계자와의 원활한 업무 조율 체계 필수) * 대규모 프로덕션 머신러닝(ML) 시스템을 설계, 배포 및 운영한 10년 이상의 전문 경력 * Agentic AI 시스템 구축 경험: 멀티 에이전트 오케스트레이션, 플래닝, 자율 추론 파이프라인 설계 및 구현 경험 (예: ReAct 프레임워크, LangGraph 등 활용) * 고도화된 소프트웨어 엔지니어링 역량 및 프로그래밍 스킬 (Python 숙련자, Test-driven 개발, CI/CD 및 확장 가능한 시스템 디자인 역량) * 기술 리더십 역량: 주도적으로 기술 방향성과 로드맵을 설정하고, 엔지니어들을 멘토링하며, 전사적/교차 부서 간 얼라인먼트를 이끌어낸 경험   우대 사항 (Preferred Qualifications) * 컴퓨터공학, 엔지니어링, 수학, 통계학 또는 관련 분야의 석사 또는 박사 학위(Ph.D.) * 대규모 디지털 광고 시스템(Advertising Systems)에 대한 깊은 이해 및 개발 경험 * 보상 기반 최적화(Reward-based optimization)를 위한 포스트 트레이닝 강화학습(RLHF, RLAIF 또는 도메인 특화 리워드 모델링) 경험 * LLM 파인튜닝, 증류(Distillation), 대규모 serving/inference 인프라 최적화 경험 * End-to-End 모델 트레이닝 및 서빙 파이프라인(Feature Store, 온/오프라인 평가, A/B 테스트 프레임워크) 구축 경험 * 복잡한 대용량 데이터셋에서 인사이트를 도출하고, 이를 측정 가능한 광고 성과 지표로 전환한 성공 트랙 레코드 * Claude Code 등 최신 코딩 에이전트/AI 툴을 활용하여 AI 개발 워크플로우를 극대화해 본 경험 * 탁월한 서면 커뮤니케이션 능력 (복잡한 기술적 트레이드오프를 명확한 디자인 문서로 시각화 및 문서화하여 다국적 이해관계자를 설득할 수 있는 역량)   전형 절차 및 안내사항 전형 절차 * 서류전형 > 1차 면접 > 2차 면접 * 모든 면접은 비대면 화상면접으로 진행됩니다. * 전형 절차는 직무별로 다르게 운영될 수 있으며, 일정 및 상황에 따라 변동될 수 있습니다.   참고 사항 * 본 공고는 모집 완료 시 조기 마감될 수 있습니다. * 지원서 내용 중 허위사실이 있는 경우에는 합격이 취소될 수 있습니다. * 취업 보호 대상자(보훈대상자, 장애인 등)는 관련 법률에 따라 채용우대를 받을 수 있습니다. * 직급과 담당 업무 범위는 후보자의 전반적인 경력과 경험 등 제반 사정을 고려하여 변경될 수 있습니다. 이러한 변경이 필요할 경우, 최종 합격 통지 전 적절한 시기에 후보자와 커뮤니케이션 될 예정입니다.   개인정보 처리방침 * 쿠팡 그룹은 입사지원자 개인정보 처리방침(아래 링크)에 따라 귀하의 개인정보를 수집하여 처리합니다. * https://www.coupang.jobs/kr/privacy-policy   서류 반환 정책 * 본 고지는 『채용절차의 공정화에 관한 법률』 제11조 제6항에 따른 것입니다. * 당사 채용에 응시한 구직자 중 최종합격이 되지 못한 구직자는 『채용절차의 공정화에 관한 법률』에 따라 제출한 채용서류의 반환을 청구할 수 있음을 알려 드립니다. 다만, 홈페이지 또는 전자우편으로 제출된 경우나 구직자가 당사의 요구 없이 자발적으로 제출한 경우에는 그러하지 아니하며, 천재지변이나 그 밖에 당사에게 책임 없는 사유로 채용서류가 멸실된 경우에는 반환한 것으로 봅니다. * 위 2항 본문에 따라 채용서류 반환 청구를 하는 구직자는 채용서류 반환청구서[채용절차의 공정화에 관한 법률 시행규칙 별지 제3호 서식]를 작성하여 당사 이메일 (recruitingops@coupang.com) 로 제출하면, 제출이 확인된 날로부터 14일 이내에 지정한 주소지로 등기우편을 통하여 발송해 드립니다. 이 경우 등기우편요금은 수신자 부담으로 하게 되오니 유념하시기 바랍니다. * 당사는 위 2항 본문에 따른 구직자의 반환 청구에 대비하여 채용 여부가 확정된 날로부터 180일 간 구직자가 제출한 채용서류 원본을 보관하게 되며, 그때까지 채용서류의 반환을 청구하지 아니할 경우에는 『개인정보 보호법』에 따라 지체 없이 채용서류 일체를 파기할 예정입니다. * 채용 및 업무 수행과 관련하여 요구되는 법령상 자격이 갖추어지지 않은 경우 채용이 제한될 수 있습니다.   Company Introduction We exist to wow our customers. We know we’re doing the right thing when we hear our customers say, “How did I ever live without Coupang?” Born out of an obsession to make shopping, eating, and living easier than ever, we’re collectively disrupting the multi-billion-dollar e-commerce industry from the ground up. We are one of the fastest-growing e-commerce companies that established an unparalleled reputation for being a dominant and reliable force in South Korean commerce. We are proud to have the best of both worlds — a startup culture with the resources of a large global public company. This fuels us to continue our growth and launch new services at the speed we have been since our inception. We are all entrepreneurs surrounded by opportunities to drive new initiatives and innovations. At our core, we are bold and ambitious people that like to get our hands dirty and make a hands-on impact. At Coupang, you will see yourself, your colleagues, your team, and the company grow every day. Our mission to build the future of commerce is real. We push the boundaries of what’s possible to solve problems and break traditional tradeoffs. Join Coupang now to create an epic experience in this always-on, high-tech, and hyper-connected world.   About the Team The Coupang Ads Platform is a core technology organization that precisely connects tens of millions of customers with hundreds of thousands of merchants and advertisers every month. The Ads Growth team leverages cutting-edge Machine Learning, Generative AI, and Agentic AI technologies to drive Coupang's advertising business growth and maximize advertiser ROI. We are building the next generation of AI systems that autonomously manage the entire advertising lifecycle—from campaign creation and targeting to real-time auction optimization and budget delivery.   Role Overview As a Senior Staff Machine Learning Engineer and a high-level technical Individual Contributor (IC), you will define the technical direction and architect the next-generation foundation for Coupang's advertising platform. Going beyond traditional model training, you will build and scale complex multi-agent systems, autonomous reasoning pipelines, and reward-based reinforcement learning systems in a massive production environment. Operating in a highly global environment, you will bridge technical and cross-functional teams by communicating fluently in both Korean and English, aligning stakeholders across complex engineering tradeoffs.   Responsibilities * Architect Next-Gen Agentic Systems: Design and deploy large-scale Agentic AI systems featuring multi-agent orchestration, tool-usage, planning, memory, and autonomous reasoning pipelines utilizing frameworks such as ReAct and LangGraph. * Optimize Ad Delivery & Modeling: Implement post-training reinforcement learning (RLHF, RLAIF, or domain-specific reward modeling) to build reward-based optimization pipelines that maximize advertiser performance and shopper experience. * Scale LLM Capabilities: Lead the technical implementation of LLM fine-tuning, distillation, and high-throughput, low-latency serving/inference infrastructure at scale. * Drive Data-Driven Innovation: Explore massive, complex advertising datasets to discover non-obvious patterns, translating these insights into measurable advertising performance indicators (e.g., CTR, CVR, and tROAS attainment). * Global Technical Leadership & Alignment: Establish long-term technical roadmaps for Ads Growth. Author comprehensive technical design documents in English and Korean to align cross-functional, multinational stakeholders on complex architectural tradeoffs. * Promote Engineering Excellence: Champion rigorous software engineering practices, including comprehensive testing, automated CI/CD, and robust system design. Proactively accelerate AI development workflows using advanced coding agents (e.g., Claude Code).   Basic Qualifications * Bachelor’s degree in Computer Science, Engineering, Mathematics, Statistics, or a related technical field. * Strong communication skills (Essential for seamless collaboration with global teams and multinational stakeholders). * 10+ years of professional experience in applied machine learning, with a proven track record of shipping and scaling production ML systems. * Experience with Agentic AI Systems: Hands-on experience designing and building multi-agent orchestration, planning, memory, and autonomous reasoning pipelines (e.g., ReAct, LangGraph). * Strong Software Engineering Practices: Proficiency in Python combined with production-grade engineering disciplines (automated testing, rigorous code reviews, CI/CD, and scalable system design). * Proven Technical Leadership: Demonstrated ability to set technical directions, drive long-term roadmaps, mentor engineers, and establish alignment across cross-functional organizations.   Preferred Qualifications * Master’s or Ph.D. in Computer Science, Engineering, Mathematics, or a related technical field. * Deep domain expertise in large-scale Digital Advertising Systems. * Experience with post-training reinforcement learning for reward-based optimization (RLHF, RLAIF, or domain-specific reward modeling). * Experience with LLM fine-tuning, distillation, and efficient serving/inference infrastructure optimization at scale. * Hands-on experience building and managing end-to-end model training and serving pipelines (Feature Stores, online/offline evaluation, and A/B testing frameworks). * A proven track record of diving into massive datasets, uncovering non-obvious patterns, and converting findings into quantifiable advertising performance metrics. * Experience accelerating AI development workflows using advanced coding agents (e.g., Claude Code). * Exceptional written communication skills, with the ability to write clean technical design docs that clearly articulate complex architectural tradeoffs to multinational stakeholders.   Recruitment Process and Others Recruitment Process * Application Review - Phone Interview - Onsite (or Virtual Onsite) Interview – Offer * The exact nature of the recruitment process may vary according to the specific job and may be changed due to scheduling or other circumstances. * Interview schedules and the results will be informed to the applicant via the e-mail address submitted at the application stage. Details to Consider * This job posting may be closed prior to the stated end date for application if all openings are filled. * Coupang has the right to rescind an offer of employment if a candidate is found to have submitted false information as part of the application process. * Coupang does not discriminate against disabled applicants or those with veteran status. We are proud to offer equal opportunities for all applicants. * Job titles and responsibilities may be subject to change depending on the candidate’s overall experience, etc. This will be communicated to the candidate at the appropriate time before the offer. Privacy Notice * Your personal information will be collected and managed by Coupang as stated in the Application Privacy Notice located below. * https://www.coupang.jobs/en/privacy-policy/ Document Return Policy * This notification is given pursuant to Article 11 (6) of the Fair Hiring Procedure Act. * A job applicant, who has applied but not been finally selected for a position at Coupang (the “Company”), may request the Company to return his/her hiring documents submitted pursuant to the Fair Hiring Procedure Act. However, this will not apply where the hiring documents were submitted via the website of the Company or e-mail, or where the job applicant submitted those documents voluntarily without a request from the Company. In addition, if the hiring documents were destroyed due to a natural disaster or any other reasons not attributable to the Company, such documents will be deemed to have been returned to the job applicant. * A job applicant who wishes to request the return of his/her hiring documents pursuant to the main sentence of paragraph 2 above should fill out a “Request for Return of Hiring Documents” [Annex Form No. 3 in the Enforcement Rule of the Fair Hiring Procedure Act] and submit the request to the Company (Coupang Recruiting Team, Tower 730, 570 Songpa-daero, Songpa-gu, Seoul). In such case, within fourteen (14) days from the date of identifying the receipt of the request, the Company will send the hiring documents to the job applicant’s designated address via registered mail. Please be informed that the job applicant is required to pay the postage on the registered mail. * In preparation for a job applicant’s request for the return of hiring documents pursuant to the main sentence of paragraph 2 above, the Company shall retain the original hiring documents submitted by the job applicant for 180 days from the completion of the recruiting process. If no request is made until the end of this period, all of his/her hiring documents will be destroyed immediately in accordance with the Personal Information Protection Act.

Elastic

Elastic, the Search AI Company, enables everyone to find the answers they need in real time, using all their data, at scale — unleashing the potential of businesses and people. The Elastic Search AI Platform, used by more than 50% of the Fortune 500, brings together the precision of search and the intelligence of AI to enable everyone to accelerate the results that matter. By taking advantage of all structured and unstructured data — securing and protecting private information more effectively — Elastic’s complete, cloud-based solutions for search, security, and observability help organizations deliver on the promise of AI. WHAT IS THE ROLE Ready to take full ownership of indirect tax compliance across six of Asia-Pacific's most complex and varied tax regimes? Elastic's Finance team is expanding its indirect tax coverage in the APAC region. We are looking for a Senior Indirect Taxes Analyst. This person will manage compliance in Australia, China, India, Japan, Korea, and Singapore. You will prepare tax returns. You will also perform reconciliations and defend audits. Additionally, you will work on improving processes. WHAT YOU WILL BE DOING * Extract and prepare transaction data from NetSuite. This data helps create indirect tax returns for all six APAC jurisdictions. These jurisdictions are: BAS lodgements for Australia, VAT returns for China, GSTR filings for India, Consumption Tax returns for Japan, VAT returns for Korea, and GST returns for Singapore. * Drive timely, accurate submissions in coordination with our third-party tax vendor, acting as the senior internal point of contact for data, technical queries, and issue resolution across the APAC portfolio. * Build and maintain submission packages. This includes schedules. It also includes reconciliations and documentation for sign-off. Make sure these documents meet local filing requirements and internal audit standards in all areas. * Forecast indirect tax cash requirements across the APAC portfolio in coordination with Treasury, ensuring funding is in place ahead of each jurisdiction's payment deadline. * Execute monthly and quarterly reconciliations between indirect tax returns and the general ledger across all APAC entities, investigating and resolving discrepancies with finance and AP/AR teams. * Post indirect tax journal entries — accruals, reversals, and adjustments — with complete documentation that holds up under SOX and external audit review. * Maintain audit-ready records across all APAC filings, ensuring every number is traceable back to source for any regulatory examiner. * Initiate indirect tax payments on schedule across all jurisdictions, allocate them accurately, and track confirmations to close out each filing cycle. * Own tax process documentation for the APAC portfolio, keeping it current with regulatory changes and driving improvements that reduce manual effort and compliance risk. * Lead responses to indirect tax audits and authority inquiries across APAC jurisdictions, coordinating data pulls and managing external advisors through to resolution. * Identify and escalate emerging compliance risks or regulatory changes — particularly around China e-invoicing reform, Japan's qualified invoice system, and India GST updates — ahead of filing deadlines. WHAT YOU BRING * 3–5 years of indirect tax compliance experience with direct ownership of filings across one or more APAC jurisdictions. * Solid working knowledge of APAC indirect tax regimes — particularly GST (Australia, India, Singapore), Japan Consumption Tax, China VAT, or Korean VAT — and a proven ability to apply rules accurately under time pressure. * Advanced Excel skills and experience transforming large ERP data extracts into clean, filing-ready datasets. * Hands-on experience with NetSuite or a comparable ERP system. * Clear written and verbal English communication skills for a global, remote-first finance team spanning multiple time zones. * Proven ability to deliver accurate, timely work across multiple jurisdictions and filing cycles with minimal supervision. * Sharp analytical instincts and the ability to spot data anomalies or compliance gaps before they reach the filing stage. BONUS POINTS * Experience across multiple APAC jurisdictions, particularly India or Japan's qualified invoice system. * Exposure to indirect tax technology, e-invoicing platforms, or ERP automation in an APAC context. * Background in a multinational technology or SaaS company. * Familiarity with indirect tax regimes outside APAC, such as EMEA VAT or LATAM indirect taxes.   #LI-DS1 ADDITIONAL INFORMATION - WE TAKE CARE OF OUR PEOPLE As a distributed company, diversity drives our identity. Whether you’re looking to launch a new career or grow an existing one, Elastic is the type of company where you can balance great work with great life. Your age is only a number. It doesn’t matter if you’re just out of college or your children are; we need you for what you can do. We strive to have parity of benefits across regions and while regulations differ from place to place, we believe taking care of our people is the right thing to do. * Competitive pay based on the work you do here and not your previous salary * Health coverage for you and your family in many locations * Ability to craft your calendar with flexible locations and schedules for many roles * Generous number of vacation days each year * Increase your impact - We match up to $2000 (or local currency equivalent) for financial donations and service * Up to 40 hours each year to use toward volunteer projects you love * Embracing parenthood with minimum of 16 weeks of parental leave Different people approach problems differently. We need that. Elastic is an equal opportunity employer and is committed to creating an inclusive culture that celebrates different perspectives, experiences, and backgrounds. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, pregnancy, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, disability status, or any other basis protected by federal, state or local law, ordinance or regulation. We welcome individuals with disabilities and strive to create an accessible and inclusive experience for all individuals. To request an accommodation during the application or the recruiting process, please email candidate_accessibility@elastic.co. We will reply to your request within 24 business hours of submission. Applicants have rights under Federal Employment Laws, view posters linked below: Family and Medical Leave Act (FMLA) Poster; Pay Transparency Nondiscrimination Provision Poster; Employee Polygraph Protection Act (EPPA) Poster and Know Your Rights (Poster) Elasticsearch develops and distributes technology and information that is subject to U.S. and other countries’ export controls and licensing requirements for individuals who are located in or are nationals of the following sanctioned countries and regions: Belarus, Cuba, Iran, North Korea, Syria, or Russia, including the Ukrainian territories annexed by Russia (The Crimea region of Ukraine, The Donetsk People's Republic (DNR), The Luhansk People's Republic (LNR), Kherson or Zaporizhzhia). If you are located in or are a national of one of the listed countries or regions, an export license may be required as a condition of your employment in this role. Please note that national origin and/or nationality do not affect eligibility for employment with Elastic. Please see here for our Privacy Statement.

Behavox

ABOUT BEHAVOX Behavox is a cloud-native AI company providing an integrated controls platform for global banks, asset managers, hedge funds, private equity firms, insurance businesses, and commodity firms. The platform unifies communications and trade surveillance, compliant archiving, policy management as well as front-office analytics on a single, AI-native technology stack, delivered as a globally scalable SaaS-based cloud service. At Behavox, our engineering culture is built around speed, experimentation, and technical excellence, following agile principles and rapid iteration. We constantly test and adopt the latest cloud technologies and AI tooling, optimising for fast feedback loops and execution. We look for people who can move fast, challenge conventional wisdom, and who want to work at the frontier of modern AI, SaaS platforms, and distributed systems. Behavox is a high-performance organisation with a strong bias toward delivery, ownership, and responsibility. We commit, and we execute. We are building systems that are complex, mission-critical, and global in scale; systems that many consider too large or too difficult. To do that, we seek the smartest, most technically capable engineers and technologists who take end-to-end responsibility and want to win by building what others cannot. Founded in 2014 and backed by SoftBank Vision Fund, Behavox is headquartered in London, with offices worldwide, including New York City, Montreal, Seattle, Singapore, and Tokyo. ABOUT THE ROLE The Client Solutions Analyst 2 is an individual contributor within Professional Services responsible for delivering managed services to clients related to the Behavox platform personas. Based in Japan, this role supports regional and global financial services customers by enabling Power User, Admin, and Data Admin personas through structured training, technical configuration, and ongoing operational support. The role owns defined workstreams within managed service engagements, including platform configuration, data review, troubleshooting, and operational enablement of client personnel. The Analyst will operate as a primary specialist in one persona area (Platform Admin, Power User, or Data Admin) while maintaining working proficiency across the remaining personas to provide secondary coverage as engagement needs require. The Analyst is responsible for supporting the establishment and operationalisation of the client-side Centre of Excellence (CoE) for the selected personas, with CoE ownership residing with the client post-handover. This position operates with day-to-day autonomy on assigned tasks while escalating complex issues via the PSP Jira Service Desk to on-call senior team members. WHAT YOU'LL BRING * Behavox Platform Functionality (Power User, Admin, Data Admin Personas) – In-depth understanding of workflows, permissions, alert management, data quality, and reporting capabilities required to configure and support key client personas. Applies this knowledge to deliver accurate configurations and structured enablement * Financial Services Compliance Risks – Knowledge of market abuse, communications surveillance, and regulatory obligations relevant to global and Japanese financial institutions. Familiarity with JFSA regulatory expectations and their implications for surveillance programme design is required. Uses this understanding to align configurations and training with client risk frameworks * Managed Services Delivery Models – Knowledge of recurring service structures, scope management, and client support processes. Understanding of the distinction between Managed Services (Behavox-operated personas on behalf of the client) and Training & Certification packages (client-operated personas with Behavox enablement), and the ability to position each appropriately. Supports ongoing engagements by maintaining continuity, documentation, and service quality * Technical Documentation Standards – Understanding of structured documentation for configurations, training materials, and process guides. Produces accurate and reusable documentation aligned to delivery standards * Model Risk Governance and SR 11-7 Alignment – Understanding of model risk management principles, including SR 11-7 frameworks as they apply to surveillance scenario validation, outcomes analysis, and alert tuning. Ability to liaise with client Model Risk Management teams and support the auditability of Behavox Quantum detection models WHAT YOU'LL DO * Platform Configuration Ownership – Independently configures workflows, user roles, rules, and reporting elements for assigned clients, ensuring accuracy and alignment to defined requirements. Accountable for validating configurations prior to client deployment * Client Operational Enablement (CoE Personas) – Delivers structured operational enablement sessions for Power Users, Admins, and Data Admins within active managed service engagements, ensuring users can operate and manage the platform effectively. Owns preparation of materials and post-session follow-ups. Note: formal Bootcamp-style Training & Certification delivery (two-day, in-person courses leading to persona certification) is a separate service line and may be assigned as an additional responsibility where appropriate * Managed Services Support Execution – Provides day-to-day operational support for managed service clients, including issue resolution, configuration updates, and user enablement. Manages assigned requests within the PSP Jira Service Desk, operating within agreed scope, SLOs, and t-shirt sizing frameworks. Demonstrates sound judgement in determining when to resolve independently versus when to escalate to engineering via other relevant tickets (IWP or CS) * Business and Technical Requirements Translation – Converts client requirements into documented configuration tasks and structured solution outlines. Ensures traceability between client needs and implemented system changes * Data Administration and Ingestion Control – Owns end-to-end oversight of assigned data integrations, including monitoring data adapters, reviewing daily data quality and completeness reports (including the Daily Summary Report), and identifying ingestion anomalies. Performs root cause analysis on ingestion failures (e.g., schema or API changes), and ensures appropriate escalation and remediation WHAT WE OFFER * The opportunity to work on a global, mission-critical AI platform alongside the best engineers and technologists across multiple geographies * A role with real ownership and impact, building complex systems at scale in an environment that values speed, experimentation, and technical excellence * A highly attractive benefits package, including competitive cash compensation, an equity award aligned with long-term value creation, and comprehensive health insurance for employees and their families * Modern, comfortable office in Tokyo, with an expectation of working from the office 2 days per week, reflecting our belief in strong in-person collaboration, while remaining flexible to accommodate occasional personal circumstances that may require working from home * A generous time-off policy of 30 days annually, plus public holidays and sick leave, recognising the importance of sustained high performance ABOUT OUR PROCESS Our selection process is designed to rigorously assess a candidate’s depth of technical knowledge, problem-solving ability, and alignment with Behavox’s mission and core values. As part of the process, candidates will first participate in a series of interviews focused on evaluating their expertise. Candidates who successfully progress through these interviews will then be invited to complete a live exercise. The purpose of this live technical assessment is to validate the candidate’s stated competencies and assess their ability to solve complex problems with speed and accuracy. Note that whenever possible, we aim to conduct interviews in person at our offices. We recognise and respect the time candidates invest in this process. In return, Behavox commits significant time and resources to ensure that those who join us have the capability, judgment, and alignment required to operate at the speed and level of complexity our work demands. We value efficiency and clarity on both sides; if at any point we determine that a candidate is not a fit, we reserve the right to immediately conclude the interview or the technical assessment. Please note the following: * A core objective of the process is to objectively assess individual knowledge and competencies. The use of AI tools or external assistance during live interviews or technical exercises is strictly prohibited (unless explicitly instructed otherwise) and will result in immediate disqualification. * Interviews and technical sessions may be recorded for internal review to support fairness, consistency, and collaborative decision-making within the hiring team.