Associate Store Leader, Bicester Shanghai

On

IN SHORT: This is your opportunity to become a core part of On’s Direct-to-Consumer (DTC) Retail team and take on the responsibility to co-lead On’s new retail store in Seoul. As one of the first hires, On will rely on you to help co-define the various store operation processes. You will be in charge of the store’s overall performance and delivering exceptional customer service every day. You will oversee all store related operations from inventory management to IT systems to customer flows and product training, as well as all internal team related responsibilities.   YOUR MISSION: * Continuously embrace and communicate On’s values and brand philosophy in team and customer interactions * Support staff planning and hiring to build a high performing team * Contribute to implementation of ongoing learning and development programs for the store team and on-the-job coaching / training as needed * Support monitoring of store key performance indicator to track health of business operations * Oversee FoH (Front-of-House) operations to ensure that exceptional service is provided to each and every customer * Oversee inventory management and BoH (Back-of-House) processes for optimized stock levels as well as inbound and outbound product flow requirements * Act as the in-store troubleshooting expert for On's store systems and core processes   YOUR STORY: * 6+ years of experience in a customer-focused setting including managerial responsibilities * Operational retail experience in a sports or fashion environment is a strong plus * A collaborative team player with strong interpersonal, hospitality and communication skills * An entrepreneurial spirit and exceptional organizational skills to proactively anticipate future store needs * Professional working proficiency in English Addition Requirements * Physical Demands: This position involves constant moving, talking, hearing, reaching, grabbing, climbing stairs, and standing for consecutive hours. It also includes stooping, kneeling, and crouching. * Working hours: This role will need to have the ability to work weekends, evenings and holidays as needed.   YOUR TEAM: Our Retail team is the heartbeat of On, bringing our brand and products to life for our fans across the globe. We believe in creating immersive, design-led spaces that go beyond traditional shopping to offer unforgettable experiences. As a team, we value authenticity, collaboration, and a relentless drive for excellence. We move fast, stay agile, and always put our fans at the center of everything we do, ensuring that every interaction delivers a moment of WOW. On is an Equal Opportunity Employer. We are committed to creating a work environment that is fair and inclusive, where all decisions related to recruitment, advancement, and retention are free of discrimination. We are requesting that you provide sensitive demographic information such as gender identity and race/ethnicity to help us ensure that we are creating equitable and fair experiences for all potential future team members. You are not required to provide this demographic information and this information will in no way impact your eligibility for hire.

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On

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