Customer Success Engineer (China)

Epicgames

WHAT MAKES US EPIC? At the core of Epic’s success are talented, passionate people. Epic prides itself on creating a collaborative, welcoming, and creative environment. Whether it’s building award-winning games or crafting engine technology that enables others to make visually stunning interactive experiences, we’re always innovating. Being Epic means being a part of a team that continually strives to do right by our community and users. We’re constantly innovating to raise the bar of engine and game development. SALES AND LICENSING WHAT WE DO We drive adoption and usage for Unreal Engine and provide our customers with the tools and support to make amazing visual projects in the Unreal Engine. WHAT YOU'LL DO You will work as a Solution Architect in the Animation vertical of our Unreal Engine Customer Success team. The ideal candidate has several years of hands-on production experience as an Animator. In this role, you will work with customers and potential customers to help them understand the value of the Unreal Engine. You will assess their needs for their projects and offer them support tools, both online and in person, to help them build their projects. Some travel will be involved. IN THIS ROLE, YOU WILL * Engage in short-term (weeks to months) consulting engagements with clients, assessing their needs for adoption and success with UE * Demonstrate the value of the Unreal Engine in solving industry-specific challenges * Effectively identify customer needs and risks, outlining deliverables and scoping work to address them * Recommend workflows and optimizations based on industry expertise and best practices. Collaborate well and grow cross-functional relationships to ensure alignment across teams * Work with Sales and Support to develop effective onboarding plans and assist in implementing them as needed. Partner with technical resources in Support, engaging assistance onsite or remotely when appropriate * Monitor progress against plans and deliverables, effectively communicating progress and managing scope. Communicate effectively with various stakeholders, both internally and externally, keeping them informed and effectively delivering high-touch support * In partnership with the learning team, provide mentoring and hands-on training for clients, give live demonstrations, and interact with users at events and festivals WHAT WE'RE LOOKING FOR * Hands-on experience using the Unreal Engine in animation projects * 4+ years in a customer-facing role (e.g., Sales, Support, Training), ideally supervising projects or as a project lead * 4+ years of experience in Animation * Extensive experience with Animation software and workflows * Demonstrated ability to exhibit amazing problem-solving skills daily, viewing each new problem as an opportunity for success * Track record of approaching challenges creatively and methodically, seeing them through to final resolution * Ability to communicate with varying levels of stakeholders and build relationships effectively * Must live in China and be fluent in Chinese and English * Willingness to travel up to 30% of the time EPIC JOB + EPIC BENEFITS = EPIC LIFE We pay 100% for benefits for both employees and dependents. Our current benefits package includes supplemental basic medical, dental, vision and life insurance as well as disability. We also offer an employee paid voluntary top up medical plan, and a robust mental well-being program through Modern Health, which provides free therapy and coaching for employees & dependents. ABOUT US Epic Games is a leading interactive entertainment company. For over 30 years we've been making award-winning games and engine technology that empowers others to make visually stunning games and 3D content that bring environments to life like never before. Epic's award-winning Unreal Engine technology not only provides game developers the ability to build high-fidelity, interactive experiences for PC, console, mobile, and VR, it is also a tool being embraced by content creators across a variety of industries such as media and entertainment, automotive, and architectural design. As we continue to build our Engine technology and develop remarkable games, we strive to build teams of world-class talent. LIKE WHAT YOU HEAR? COME BE A PART OF SOMETHING EPIC! Epic Games deeply values diverse teams and an inclusive work culture, and we are proud to be an Equal Opportunity employer. Learn more about our Equal Employment Opportunity (EEO) Policy here. Note to Recruitment Agencies: Epic does not accept any unsolicited resumes or approaches from any unauthorized third party (including recruitment or placement agencies) (i.e., a third party with whom we do not have a negotiated and validly executed agreement). We will not pay any fees to any unauthorized third party. Further details on these matters can be found here.

JetBrains

At JetBrains, we create intelligent tools that help developers work smarter. For more than 25 years, our products—IntelliJ IDEA, PyCharm, WebStorm, Rider, TeamCity, AI-powered tools, and many others—have been shaping the global software ecosystem. Millions of developers and thousands of companies worldwide rely on JetBrains to build, ship, and scale their software. We are looking for a proactive and relationship-oriented Account Manager to support our B2B customers in China that do not have dedicated Key Account Manager coverage. These accounts range from fast-growing startups to large enterprises, representing substantial potential for expansion, cross-sell, and long-term partnerships. You will drive new revenue, protect renewals, and help customers adopt more of the JetBrains ecosystem—including IDEs, AI offerings, and team tools. The role combines strategic work with high-value accounts and a programmatic model for long-tail customers at scale. In this role, you will: Grow your portfolio * Manage B2B customers in the China segment without assigned KAM coverage. * Work with companies of all sizes—startups, scale-ups, and large enterprises. * Develop strong relationships with technical and business stakeholders. * Identify and drive upsell, cross-sell, and multi-product expansion opportunities (IDEs, AI solutions, Team Tools). Drive new and recurring revenue * Grow new recurring revenue by converting trials, expanding usage, and positioning higher-value editions. * Secure renewals on time and prevent churn through consistent, proactive engagement. * Analyze account potential and prioritize focus using a data-driven, programmatic approach. Expand adoption & prevent churn * Monitor product usage, renewal cycles, lead history, support signals, and customer behavior. * Act early on risks and build engagement campaigns (inbound and outbound) across your segment. * Ensure customers gain full value from JetBrains tools and are aware of the broader product ecosystem. Run full-funnel sales motions * Work with inbound leads, trials, demos, evaluations, and outbound opportunities. * Qualify opportunities, run discovery, prepare proposals, and guide customers through the full sales cycle. * Maintain clear next steps and accurate forecasting. Collaborate cross-functionally * Partner with Customer Success Engineering for technical deep dives and evaluations. * Work with Business Development, Product, Marketing, Sales Excellence, and KAM teams on joint initiatives. * Bring structured customer insights back to influence product strategy and messaging. Ensure operational excellence * Maintain a clean, accurate CRM pipeline with clear next steps and deal context. * Use segmentation and playbooks to scale outreach across many accounts. * Participate in events, webinars, and community activities to strengthen relationships with the developer audience. We'd love to hear from you if you have: * 2–4 years of experience in Account Management, Customer Success, or Sales (ideally in SaaS or developer tools). * Strong relationship-building skills and the ability to manage a high-volume portfolio. * Proven success in upsell, cross-sell, renewal, or expansion motions. * An analytical approach to pipeline management and account prioritization. * Familiarity with SPIN or other value-based sales methodologies. * Confidence working with technical audiences and motivation to learn JetBrains products deeply. * Experience with CRM systems (Salesforce preferred) and modern sales tooling (e.g., Outreach, Salesloft). * Native fluency in Chinese and professional proficiency in English (B1/B2), required for internal communication. Additional languages, including programming languages, are a plus. We offer: * Twenty-five days of paid vacation. * Supplementary medical insurance. * Meal and commuting allowances. * A flexible working schedule. * Learning opportunities, including language classes and other work-related skills. * Opportunities to travel to professional conferences all over the world. * A friendly work environment with approachable colleagues who love what they do.   WHY JOIN US? This is a rare opportunity to shape JetBrains’ presence in China at an important stage. You’ll work closely with global leadership while maintaining the autonomy to drive results locally. We’re looking for someone who can take real ownership of the office, lead with clarity, navigate complexity responsibly, and build a sustainable environment where our teams can do their best work. #LI-EG1   We are an equal opportunity employer We know great ideas can come from anyone, anywhere. That’s why we do our best to create an open and inclusive workplace – one that welcomes everyone regardless of their background, identity, religion, age, accessibility needs, or orientation. We process the data provided in your job application in accordance with the Recruitment Privacy Policy.

Epicgames

WHAT MAKES US EPIC? At the core of Epic’s success are talented, passionate people. Epic prides itself on creating a collaborative, welcoming, and creative environment. Whether it’s building award-winning games or crafting engine technology that enables others to make visually stunning interactive experiences, we’re always innovating. Being Epic means being a part of a team that continually strives to do right by our community and users. We’re constantly innovating to raise the bar of engine and game development. SALES AND LICENSING WHAT WE DO We drive adoption and usage for Unreal Engine and provide our customers with the tools and support to make amazing visual projects in the Unreal Engine. WHAT YOU'LL DO Epic Games is seeking a seasoned Senior Business Development Manager to engage with game developers in China to further their use of Unreal Game Solutions. They will negotiate deals, sometimes highly complex over long cycles, as well as a high volume of more straightforward deals. They will also find new customers for UE Dev Solutions and nurture existing relationships to maximize our mutual benefit. The individual will be a key voice of Epic Games in the game developer industry in China. IN THIS ROLE, YOU WILL * Find new opportunities for the adoption of Unreal Games Solutions * Negotiate deals with developers, publishers, and platforms for their use of Unreal Dev Solutions * Own relationships with important partners, continually maximizing their use of, and benefit from our tools * Expertly represent to voices of game developers back to internal stakeholders, constantly improving Epic’s ability to offer game devs best-in-class solutions WHAT WE'RE LOOKING FOR * At least 10 years of progressive experience in the games industry, with a proven track record of working across AAA, AA, indie, and/or mobile game developers * Experience in a sales or business development capacity working with the game developer community in the Greater China region * Highly motivated, goal-oriented, self starter capable of working at a high level in a team or on their own * Strong communication and interpersonal skills to effectively work with a variety of positions and functions within and outside the organization. * Intimate knowledge of the games community in the Greater China region * Experience negotiating with international organizations * Strong connections in the games community * Fluency in Mandarin and English EPIC JOB + EPIC BENEFITS = EPIC LIFE In addition to any statutory benefits requirements, we pay 100% of the premiums associated with our Company benefits plans, including (where applicable) for both employees and dependents covered by the benefits plan. Our current Company benefits package includes private medical insurance, dental, vision, critical illness, and life and AD&D. We also offer a robust mental well-being program through Modern Health, which provides free therapy and coaching for employees & dependents. ABOUT US Epic Games is a leading interactive entertainment company. For over 30 years we've been making award-winning games and engine technology that empowers others to make visually stunning games and 3D content that bring environments to life like never before. Epic's award-winning Unreal Engine technology not only provides game developers the ability to build high-fidelity, interactive experiences for PC, console, mobile, and VR, it is also a tool being embraced by content creators across a variety of industries such as media and entertainment, automotive, and architectural design. As we continue to build our Engine technology and develop remarkable games, we strive to build teams of world-class talent. LIKE WHAT YOU HEAR? COME BE A PART OF SOMETHING EPIC! Epic Games deeply values diverse teams and an inclusive work culture, and we are proud to be an Equal Opportunity employer. Learn more about our Equal Employment Opportunity (EEO) Policy here. Note to Recruitment Agencies: Epic does not accept any unsolicited resumes or approaches from any unauthorized third party (including recruitment or placement agencies) (i.e., a third party with whom we do not have a negotiated and validly executed agreement). We will not pay any fees to any unauthorized third party. Further details on these matters can be found here.