Team Lead - Account Management

Adyen

This is Adyen Adyen provides payments, data, and financial products in a single solution for customers like Facebook, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition.  For our teams, we create an environment with opportunities for our people to succeed, backed by the culture and support to ensure they are enabled to truly own their careers. We are motivated individuals who tackle unique technical challenges at scale and solve them as a team. Together, we deliver innovative and ethical solutions that help businesses achieve their ambitions faster. Account Manager We’re looking for an experienced and proactive Account Manager to help reach our APAC ambitions. As part of the commercial team, you will be managing key account relationships across multiple industries and channels for our cross-border merchants. You are responsible for driving growth through increasing the share of wallet, cross-selling & upselling, bringing valuable insights, and building strong relationships with our largest enterprise merchants and key contacts. The ideal candidate is a born networker with a sharp commercial acumen, who thrives in a fast-paced, diverse and entrepreneurial environment. You will strive to understand the unique needs of a merchant and provide them with payments expertise and guidance to help them grow What you'll do * Be fully responsible for the success and satisfaction of your merchants * Drive growth through increasing the share of wallet, cross-selling & upselling, bringing valuable insights, and building strong relationships with key contacts * Build and sustain relationships with key merchant stakeholders, and leverage those relationships to drive the best possible merchant experience * Assess, clarify, and validate customer needs on an ongoing basis. You'll deliver expertise, education, and guidance to merchants as they craft and execute their payments strategy.Coordinate any internal project regarding your merchants * Work and collaborate with colleagues in the global Adyen team Who you are * At least 6 years of experience managing enterprise level clients (B2B) in a complex environment. * Recent experience working with Chinese merchants over the past 2 years * Commercial experience (e.g. sales or account management) or experience in payment/ financial industry is highly preferred. Otherwise, you have a track record of winning share of wallet, cross selling & upselling deals for digital and retail clients (such as e-commerce, gaming, OTA, streaming services etc.) * You can confidently use English on a day-to-day basis for technical conversations (e.g. pitching to merchants, internal discussions with global teams, etc.) and are native in Mandarin.  * You're an excellent communicator who can build relations at all levels. * You're interested in pushing boundaries and creating value in the payment space. * You can work seamlessly with a global, multicultural team. * Able to travel domestically and internationally as part of the role. Please note that this role is a full-time position in Shanghai. It will require a relocation in case you live outside of Shanghai. Our Diversity, Equity and Inclusion commitments  Our unique approach is a product of our diverse perspectives. This diversity of backgrounds and cultures is essential in helping us maintain our momentum. Our business and technical challenges are unique, and we need as many different voices as possible to join us in solving them - voices like yours. No matter who you are or where you’re from, we welcome you to be your true self at Adyen.  Studies show that women and members of underrepresented communities apply for jobs only if they meet 100% of the qualifications. Does this sound like you? If so, Adyen encourages you to reconsider and apply. We look forward to your application! What’s next? Ensuring a smooth and enjoyable candidate experience is critical for us. We aim to get back to you regarding your application within 5 business days. Our interview process tends to take about 4 weeks to complete, but may fluctuate depending on the role. Learn more about our hiring process here. Don’t be afraid to let us know if you need more flexibility. This role is based in our Shanghai office. We are an office-first company and value in-person collaboration; we do not offer remote-only roles.

Adyen

This is Adyen Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition.  For our teams, we create an environment with opportunities for our people to succeed, backed by the culture and support to ensure they are enabled to truly own their careers. We are motivated individuals who tackle unique technical challenges at scale and solve them as a team. Together, we deliver innovative and ethical solutions that help businesses achieve their ambitions faster. Team Lead, Account Management We’re looking for an experienced and inspirational leader to join the Account Management team. You will build, mentor, and coach a team of account managers who are responsible for growing strategic merchant relationships and payments revenue. You excel in driving revenue, streamlining operations, fostering collaboration, and engaging with executives. As a key contributor in our Hong Kong business, you'll help shape our culture and team environment, creating future leaders for Adyen. You'll encourage growth by helping the team increase wallet share, cross-selling, upselling, and building strong relationships with enterprise merchants. The ideal candidate is a born networker with a sharp commercial acumen, who thrives in a fast-paced, diverse and entrepreneurial environment. You'll help manage relationships with merchants across multiple industries and understand the unique needs of a merchant, while providing them with payments expertise and guidance to help them grow. What you’ll do * Drive commercial growth by providing advice and strategic consultation for your team members on best practices to increase share of wallet, upselling and cross selling, building strong relationships, and bringing valuable insights to your merchants. * Set clear individual and team goals focused on revenue growth, report on performance and metrics at an executive level; * Create an inspiring and collaborative environment with an open feedback culture, motivate team members and encourage creativity while understanding training needs; * Provide coaching in areas as strategic account planning, contract negotiations, product roadmap discussions, and executive engagement; * Provide strategic and consultative advice to help influence and fulfill the global payments strategy of enterprise companies; * Collaborate cross-functionally to communicate merchant needs and feedback, impacting Adyen’s product innovation and development, and delivering merchant projects; * Serve as a thought leader and extensive source of knowledge for your colleagues in the account management team and other company departments; * Proactively foster a positive working environment for our business and maintain good relationships with external and internal stakeholders. Who you are * You're a dynamic, hands-on self-starter with a proven commercial edge and entrepreneurial drive; * You have a strong network in the payment/fintech industry in Hong Kong * Enjoy engaging others, working collaboratively, and developing strong working relationships at all levels of management; * Passionate about leading strategic payments conversations, presenting business reviews, and coordinating high level technical discussions; * Highly skilled in leveraging your business acumen and analytical abilities to strategically assess and help reach client goals; * Excited to prioritize and manage multiple projects across different departments, while motivating and collaborating with others to achieve results. Requirements * Degree in Economics, Finance or engineering related field * Experience in engaging with C-suites in enterprise companies within e-commerce, digital, online marketplaces or platform industry * At least 5 years' experience in managing teams * Experience in revenue driving position with track record of growing share of wallet, cross-selling, upselling is highly desirable Experience in payments, alternative payments methods, or card acquiring industry are preferredFull proficiency in Cantonese and English; * This role is based in our Hong Kong office; * This is a full-time position with the ability to work a minimum of 40 hours/week; * ~25% international travel required. Our Diversity, Equity and Inclusion commitments  Our unique approach is a product of our diverse perspectives. This diversity of backgrounds and cultures is essential in helping us maintain our momentum. Our business and technical challenges are unique, and we need as many different voices as possible to join us in solving them - voices like yours. No matter who you are or where you’re from, we welcome you to be your true self at Adyen.  Studies show that women and members of underrepresented communities apply for jobs only if they meet 100% of the qualifications. Does this sound like you? If so, Adyen encourages you to reconsider and apply. We look forward to your application! What’s next? Ensuring a smooth and enjoyable candidate experience is critical for us. We aim to get back to you regarding your application within 5 business days. Our interview process tends to take about 4 weeks to complete, but may fluctuate depending on the role. Learn more about our hiring process here. Don’t be afraid to let us know if you need more flexibility. This role is based out of our Hong Kong office. We are an office-first company and value in-person collaboration; we do not offer remote-only roles.

Adyen

This is Adyen Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition.  For our teams, we create an environment with opportunities for our people to succeed, backed by the culture and support to ensure they are enabled to truly own their careers. We are motivated individuals who tackle unique technical challenges at scale and solve them as a team. Together, we deliver innovative and ethical solutions that help businesses achieve their ambitions faster. About the team Our Account Management team in Chicago provides the best experience to our portfolio of North American mid-sized, fast-growth digital and e-commerce merchants. We achieve this using a pooled Account Management approach focusing on operational efficiency, data-driven optimization, and proactivity. We regularly reach out to our merchants to identify additional service opportunities such as global expansion, advanced fraud management, or revenue optimization features (e.g., authorization rate tuning, recurring billing features). With a strategic mindset and a hands-on approach, this team drives growth, expansion, and retention in our North American portfolio as we scale our merchant base efficiently. Examples of your team’s responsibilities: * Build strong, scalable relationships with digital-first merchants. * Drive commercial growth and uncover expansion opportunities within existing accounts. * Accelerate product adoption  * Consult and train key stakeholder tech and commercial teams. * Manage time-sensitive, cross-functional initiatives and projects in a fast-paced, highly entrepreneurial environment. What you’ll do As the Team Lead - Account Management, Scaled, your role and responsibilities will include: * Team management: You will inherit an established, diverse team of digital-focused AMs with tenures ranging from onboarding rookies to seasoned Adyen veterans. You will coach, support, balance workload, and keep the work fair and fun. You’ll create an inspiring, collaborative environment with open communication and a strong feedback culture. * Commercial target ownership and delivery: Targets are annual and achieved at a team level, ensuring each member contributes via smart, proactive, data-driven outreach. * Drive scalability initiatives and projects: Together with other global AM Leads, strengthen efforts towards automation, smarter usage of commercial tools (Gainsight, Salesforce), and "Account Management at scale" to handle an increasing volume of merchants efficiently. * Lead the day-to-day: Step in when needed, whether on operational digital payment complexities, merchant escalation calls, or critical commercial negotiations. * Align and collaborate with internal teams: Work closely with Marketing, Sales, Product, Technical Support, and Operations to provide outstanding customer experiences and feedback loops. Who you are * 5+ years of experience in a customer-facing B2B role, preferably Account Management, Customer Success, and/or Sales within the FinTech, SaaS, or E-commerce industries. * Team leadership experience is a plus, but experience in mentoring, coaching, or developing a team with mixed tenures is equally valued. * You have owned commercial targets: proven commercial edge, strong negotiation skills, good judgment, and consultative acumen. * Strong leadership and interpersonal skills: you listen, show empathy, communicate effectively, and can motivate a team to hit individual and collective goals. * Fluent in English; excellent communication and presentation skills are a must. * You bring positive energy, and you’re not afraid to use humor to keep the work enjoyable and the team connected. * You like thinking big picture and at scale—you want to find ways to serve more merchants effectively without simply adding headcount. * You have a genuine interest in and technical aptitude for digital payments, subscription models, API-driven architectures, and the wider FinTech space. * You understand the importance of DEI and actively integrate it into your decision-making. Please note: This role is a full-time position, based in our Chicago office (hybrid – 3 days per week onsite). Ready to meet us? If you are excited about this role, apply by clicking the link below. We can’t wait to meet you! Annual OTE ranges from $150,000 to $195,000, inclusive of base salary and commercial bonus. This role has an additional equity component. This range is based on the candidate's experience, qualifications, and geographic location; to learn more about our compensation philosophy, please click here. Our Diversity, Equity and Inclusion commitments  Our unique approach is a product of our diverse perspectives. This diversity of backgrounds and cultures is essential in helping us maintain our momentum. Our business and technical challenges are unique, and we need as many different voices as possible to join us in solving them - voices like yours. No matter who you are or where you’re from, we welcome you to be your true self at Adyen.  Studies show that women and members of underrepresented communities apply for jobs only if they meet 100% of the qualifications. Does this sound like you? If so, Adyen encourages you to reconsider and apply. We look forward to your application! What’s next? Ensuring a smooth and enjoyable candidate experience is critical for us. We aim to get back to you regarding your application within 5 business days. Our interview process tends to take about 4 weeks to complete, but may fluctuate depending on the role. Learn more about our hiring process here. Don’t be afraid to let us know if you need more flexibility. Adyen is an equal opportunity employer. We do not discriminate based on race, color, ethnicity, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, disability, veteran status, genetic information, marital status or any legally protected status. All your information will be kept confidential according to EEO guidelines. SAN FRANCISCO  Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. This role is based out of our Chicago office. We are an office-first company and value in-person collaboration; we do not offer remote-only roles.