Sales Advisor - Singapore

Polène

Founded in 2016, the French leather goods brand Polène stands out for its exceptional artisanal craftsmanship, creating timeless pieces with organic designs directly inspired by nature. In a context of strong international expansion, we are structuring our operations in 2026 and surrounding ourselves with top talent to develop deep expertise at every level of our organization. Our distinctly artistic positioning supports the elevation of our handbag and jewelry collections, backed by 800 artisans in our workshops located in Ubrique, Spain. The Polène story can be written with you: join us in store and contribute to this adventure at the heart of our flagship, where a passionate team works to offer an exceptional customer experience.   AS PART OF THE STORE TEAM Polène boutiques embody our brand’s universe, reflecting our positioning that attracts a high-end, international clientele. By applying for this position, you are embarking on a journey where a passion for luxury leather goods and an unwavering dedication to exceptional service will define your daily endeavors. Our new store requires experienced individuals capable of delivering remarkable experiences to our demanding customers. Your main responsabilities are : Creating the Polène Experience * Adopt the right approach to actively impact the conversion rate, ensuring every new visitor feels welcomed, valued, and eager to return. * Advise and assist customers throughout their purchase journey, providing quality service from greeting to departure. * Offer personalized and excellent customer experiences by attentively addressing needs and exemplifying Polène's image. * Promote and encourage additional sales, mastering and informing customers about our services during and after purchases. Cash Management & additional tasks * Handle opening and closing of registers and process transactions. * Develop CRM client follow-up and participate in daily boutique reporting. * Ensure the boutique's upkeep, including merchandising, maintaining the sales area, and supporting stockists with organization and inventory tasks. Boutique opening and closing * Prepare the boutique before opening: activate lighting, equipment, music, verify merchandising, and restock shopping bags. * Close the boutique after closing time : initiate telecollects, secure registers, send reports, deactivate lighting and equipment, adjust merchandising based on stock, organize materials, and turn off music.   KEYS OF SUCCESS * At least 2 years of experience engaging with high-end, international clientele in a similar role, preferably within luxury and/or leather goods sectors. * Strong sensitivity to our products, craftsmanship, and leather artistry, with the ability to passionately share this with customers. * Easy integration into a team, demonstrating a collaborative and supportive spirit. * A friendly demeanor with natural relational ease, consistently taking the initiative to create and drive meaningful interactions with our discerning clientele. * A sharp service orientation, coupled with rigor, proactivity, and meticulous attention to detail. * Autonomy, adaptability, and resilience to manage high boutique traffic effectively. If you are passionate about luxury leather goods and delivering exceptional customer service, we invite you to apply and join our dynamic team at Polène!   Polène is committed to ensuring inclusive recruitment processes and to selecting and promoting each candidate in an ethical and fair manner.

Polène

Founded in 2016, the French leather goods brand Polène stands out for its exceptional artisanal craftsmanship, creating timeless pieces with organic designs directly inspired by nature. In a context of strong international expansion, we are structuring our operations in 2026 and surrounding ourselves with top talent to develop deep expertise at every level of our organization. Our distinctly artistic positioning supports the elevation of our handbag and jewelry collections, backed by 800 artisans in our workshops located in Ubrique, Spain. The Polène story can be written with you: join us in store and contribute to this adventure at the heart of our new store, where a passionate team works to offer an exceptional customer experience. AS PART OF THE STORE TEAM Polène boutiques embody our brand’s universe, reflecting our positioning that attracts a high-end, international clientele. By applying for this position, you are embarking on a journey where a passion for luxury leather goods and an unwavering dedication to exceptional service will define your daily endeavors. Our new store requires experienced individuals capable of delivering remarkable experiences to our demanding customers. Your main responsabilities are : Sales team management - As the right-hand person to the Store Manager, you coordinate all team activities and promote collaboration by ensuring information is shared. - You ensure that the team understands and implements the brand strategy. - You manage stockists to help them achieve their goals. - You will organize regular meetings with the store's stock community, ensuring that the team is familiar with internal procedures and can train newcomers. - You will contribute to the planning of store activities and resources (schedules, lunch breaks) and the preparation of morning meetings. Contribute to Polène's performance - Manage and organize warehouse activities: receiving and checking deliveries, managing customer reservations, obsolete items, invoices, and packaging, relabeling products. - Ensure the success and results of inventories by following procedures: inventories by product family and annual inventory. - Propose improvements to operational processes, making improvements to the procurement system and logistics organization. - Perform regular stock analyses to inform optimization considerations. - In a dynamic environment, you are the point of reference for the organization and optimization of new storage spaces. KEYS OF SUCCESS - You have at least 3 years of experience in a similar role, ideally in the luxury and/or leather goods sector. - You demonstrate great autonomy and adaptability, with a dynamism that allows you to manage the flow of customers in the store. - You have a strong appreciation for our products, craftsmanship, and the art of leather goods, which you can talk about with passion to our customers. - You have a genuine spirit of collaboration and mutual support. - You are able to deal with urgent situations and find quick solutions: flexibility is essential for us. If you are passionate about luxury leather goods, enjoy leading teams and driving performance, we invite you to apply and join the dynamic Polène team! Polène is committed to ensuring inclusive selection processes and to selecting and promoting each candidate in an ethical and fair manner.

Polène

Founded in 2016, the French leather goods brand Polène stands out for its exceptional artisanal craftsmanship, creating timeless pieces with organic designs directly inspired by nature. In a context of strong international expansion, we are structuring our operations in 2026 and surrounding ourselves with top talent to develop deep expertise at every level of our organization. Our distinctly artistic positioning supports the elevation of our handbag and jewelry collections, backed by 800 artisans in our workshops located in Ubrique, Spain. The Polène story can be written with you: join us in store and contribute to this adventure at the heart of our flagship, where a passionate team works to offer an exceptional customer experience. AS PART OF THE STORE TEAM Polène boutiques embody our brand’s universe, reflecting our positioning that attracts a high-end, international clientele. By applying for this position, you are embarking on a journey where a passion for luxury leather goods and an unwavering dedication to exceptional service will define your daily endeavors. Our new store requires experienced individuals capable of delivering remarkable experiences to our demanding customers. Your main responsabilities are : Creator of the Polène experience * Manage incoming and outgoing product flows: opening cartons, applying delivery procedures, and storing products in the stockroom, ensuring proper organization and optimizing storage space. * Liaise with the supply manager at headquarters to communicate inventory-related information and maintain daily communication with the sales team regarding overstocked or out-of-stock items. * Ensure coordination between the sales team and stock: stockroom transfers and making requested items available to clients. Contributor to Polène’s performance * Prepare and monitor product transfers between boutiques and foster collaboration by ensuring information sharing within the stock team. * Participate in the organization and monitoring of inventories (cycle counts and fiscal inventories), analyze discrepancies when necessary, and assist in product searches using the Maison’s tools. * Demonstrate versatility by rotating between floor missions and all stock areas of the boutique, thereby developing strong knowledge of all product lines within the stock. * Be aware of your objectives and proactively contribute to action plans to achieve them. KEYS OF SUCCESS * You have been in contact with a high-end and international clientele for at least 2 years in a similar role, ideally within the luxury and/or leather goods sector. * You demonstrate strong autonomy and great adaptability, along with tireless dynamism that enables you to manage high in-store traffic. * You have a strong sensitivity to our products, craftsmanship, and leather goods expertise, which you can speak about passionately with our clients. * You integrate easily into a team and have a true collaborative spirit and sense of mutual support. * You are able to handle urgency and seek quick solutions: constant versatility is required. Maison Polène is committed to ensuring inclusive recruitment processes and to selecting and promoting each candidate ethically and fairly.