Head of APAC Call Services

About us The Financial Times is one of the world’s leading news organisations, globally recognised for its authority, integrity and accuracy, with a mission to deliver quality information and services worldwide. At the FT, curiosity thrives and ambitious thinking is rewarded. Here, you’re given the chance to reach millions, create work that matters and deliver impartial journalism in a polarised world. In our warm, collaborative culture, you’ll connect with a diverse community of experts who support your growth, career aspirations and wellbeing. Your future at the FT will be filled with opportunities that challenge and inspire you. With no fixed path, you’ll discover new skills and forge a career that can take you anywhere. Build a newsworthy career at the FT. Our commitment to diversity, equity and inclusion  We believe in the power of unique perspectives and want all voices in our organisation to be heard, respected and valued. A supportive workplace is one where employees feel they can be themselves and operate to their full potential. We are committed to removing barriers for everyone, with a focus on addressing those faced by underrepresented groups. Job Description Position Title: Sales Development Representative, Asia Pacific Location: Singapore  Reports to Position: Head of New Business, APAC – FT Professional The FT Professional Sales team is responsible for licensing FT content directly to corporate and education customers around the world, with clients across finance, government, professional services, education and media sectors.  The Sales Development Representative will be responsible for pre-qualifying leads and prospects for the Business Development team to close into new business revenue. The role will support the field sales team through a number of activities which include pre-qualification of leads/opportunities, identifying potential budget holders, proactive prospecting for new contacts, booking appointments with prospects,  responding to inbound and webchat inquiries amongst others, gathering testimonials/evidence for proposals amongst others. The role reports into the Head of New Business. This role requires the applicant to actively prospect for new contacts. The candidate will need to possess professional telephone manners and the confidence in speaking to senior executives at organisations across a range of industry sectors. This role requires the applicant to actively prospect for new contacts as such, they must be comfortable in making 30+ calls per day to develop a good understanding of the FT product offerings.  In this role you will: * Prospect and build a sales pipeline for the business development team via outbound calling and email communication * Source new sales opportunities through inbound lead follow-up, through internal tools, FT content, and general market research. * Work with marketing to ensure timely lead follow-up and feedback * Research and contact potential budget holders/decision-makers * Pre-qualify leads and book appointments/call backs for the business development team * Assign qualified leads/opportunities to the business development team for further development and closing * Follow up with each business development manager to gather feedback and agree next steps * Contact readers to gather testimonials and evidence to support sales proposals * Weekly reporting, including successful calls made and any challenges faced.  * Record conversations with prospects on the CRM system for reporting purposes Qualifications / Competencies / Skills / Experience * Experience in lead nurturing, lead generation and appointment setting * Strong communication skills, particularly on the phone, and cultural awareness  * Fluency in English and Cantonese or Mandarin * Proactivity and readiness to cold call * Highly motivated and target driven * Previous experience as an SDR preferred * Organised and ability to prioritise busy workload in a fast paced environment * Ability to work accurately, with strong attention to detail * Display initiative in undertaking all aspects of the role * Good team player with a willingness to collaborate What’s in it for you? Our benefits Our benefits vary by location but we are committed to providing best-in-class perks across all our offices. These include generous annual leave, medical cover, inclusive parental leave packages, subsidised gym memberships and opportunities to give back to the community. Full details of our benefits are available here. We’ve embraced a 50% hybrid working model (averaging two to three days onsite) that fosters trust and remote adaptability while encouraging in-person camaraderie and peer learning. Additionally, we are open to accommodating specific flexible working pattern requests for all roles where feasible. Accessibility We are a disability confident employer and Valuable 500 signatory. Please let us know if you require any reasonable adjustments/personalisation as part of the application process or to enable you to attend an interview. If you would like to discuss your requirements or have any questions, email talent@ft.com and a member of our team will be happy to help. Further information At the FT, we embrace innovation and the use of technology and appreciate that individuals may leverage AI tools as part of their job application process. Whilst we are happy for you to use AI to assist with your application, it is essential that all information provided is authentic and accurately represents your skills, experience, and qualifications. Candidates should be aware that the use of AI throughout the application process may be monitored to ensure a fair and transparent hiring process for all. Please beware of fraudulent job postings and offers claiming to be from the Financial Times. All legitimate opportunities will direct you to apply through the official Financial Times careers site, and the FT will never ask for financial information, payments, or referrals to third parties during the hiring process. If you have any concerns about the legitimacy of a job posting or suspect any scam activity, please contact talent@ft.com.  Interested in the FT but don’t see the right role yet? Join our Talent Community to receive exclusive updates, featured jobs, and insights into working at the FT.     #LI-CN1

ABOUT US Legora is redefining how legal work gets done. Not built for lawyers, built with them. We work alongside the world’s best legal teams, who expect excellence, precision, and speed, and we hold ourselves to the same bar. Our AI-native workspace lets legal professionals move faster, think more clearly, and operate with sharper precision. By analysing thousands of documents in minutes and powering end-to-end workflows, we cut through complexity, teams can focus on what matters: judgment, strategy, and outcomes. 1,000+ customers across 50+ countries trust us, including Cleary Gottlieb, Goodwin, Linklaters, White & Case, Dentons, and Barclays. We’ve scaled to $100M+ in ARR, with teams across Europe, North America and APAC, and continue to expand through acquisitions including Qura, Walter AI and Graceview. We partner with world-class performers: including Aaron Judge and the New York Yankees, Ludvig Åberg (and his caddie), and campaigns featuring Jude Law. Joining Legora means three things. * We lean in: ownership over titles, outcomes over intentions. * We fight for excellence: high standards, direct, ego-free feedback. * We grow together: as a team and with our customers. Mission before ego. Everyone contributes. No one coasts. If you’re driven by impact, pace, and raising the bar. This is the place. The role As a Senior Site Reliability Engineer you'll join the founding SRE team in our Head Quarters, sitting within Foundations. You'll own critical services end-to-end and partner across engineering to raise the reliability bar for the entire platform, working closely with teams in Stockholm. *This is a Stockholm -based, 5-day in-office role. We believe building together in person drives better outcomes. What you will be doing: * Build, ship, and operate foundational platform services with full ownership * Build and maintain a high-signal observability stack (metrics, logs, traces) and translate signals into action * Define and evolve SLIs/SLOs, alerting, and reliability reporting for critical systems * Improve on-call and incident response, including escalation paths, coordination, and post-incident follow-ups * Reduce toil through automation, better tooling, and improved system ergonomics * Partner with product and platform engineers to design resilient systems and improve deployment safety Who you are * Significant experience operating and improving production systems, including debugging under pressure and preventing repeat incidents * Comfortable writing software and building automation to solve reliability problems * Autonomous, with pride in the quality and resilience of the systems you ship and operate * A systems thinker: failure modes, graceful degradation, and practical tradeoffs * Strong observability, incident management, and on-call experience, as well as experience with cloud infrastructure and Kubernetes Legora is an Equal Opportunity Employer At Legora, we believe great teams are built on diversity of thought and experience. We’re proud to be an equal opportunity employer and committed to creating an inclusive, high-performance culture where everyone can do their best work. We welcome people of all backgrounds and don’t discriminate based on race, color, religion, national origin, gender, gender identity or expression, sexual orientation, age, disability, veteran status, or any other characteristic protected by law.