Account Executive, Cross Border China

Trustpilot

At Trustpilot, we're on an incredible journey. We're a profitable, high-growth FTSE-250 company with a big vision: to become the universal symbol of trust. We run the world's largest open customer review platform, and while we've come a long way, there's still so much exciting work to do. Come join us at the heart of trust! At Trustpilot, we’re on a mission to make the world a little more trustworthy by empowering businesses through authentic customer feedback. Our team is a vibrant mix of multinational customer experience specialists who thrive on collaboration, problem-solving, and out-of-the-box thinking. We pride ourselves on being effective listeners and troubleshooters, always ready to tackle challenges together. As a Senior Enterprise Account Executive at Trustpilot, you won’t just be selling a product; you’ll be part of a dynamic Sales team filled with hard-working and motivated professionals who share a passion for delivering exceptional support and value to our diverse customer base. Here, you’ll find that your hard work and dedication are recognized and celebrated. With an empowered and supportive leadership team and peers who inspire each other to excel, you’ll have the tools and resources you need to achieve your targets and grow your career.  We believe that success should be enjoyable, and we make sure that fun is part of the journey. If you’re ready to take on new challenges, make meaningful connections, and be part of a team that is shaping the future of customer experience, then Trustpilot is the place for you! What You’ll Be Doing * Direct the full sales cycle from inception to close, strategically guiding enterprise clients through each stage of the process focusing on high-priority Tier 1 accounts. * Act as a foundational builder for our organization, contributing to the development and refinement of our sales frameworks and operational strategies. * Uncover and capture new vertical opportunities by translating Trustpilot’s value into high-growth greenfield markets. * Conduct outbound sales calls and meetings with C-level executives across various industries, building strong relationships and driving interest with the support of the Enterprise ADR Team’s lead generation efforts. * Drive accurate and ambitious forecasting by maintaining and managing your pipeline efficiently using Salesforce. * Achieve and consistently exceed quarterly sales goals while driving revenue growth for the Enterprise segment. * Collaborate with cross-functional teams to ensure a smooth transition for clients from sales to implementation. Winning together is critical. Who You Are * Extensive inside sales experience in a fast-paced and growing environment, preferably in SaaS or technology sectors. * Embrace a "challenger" mindset, leveraging your deep industry expertise to iterate on our sales processes and drive the evolution of our Enterprise function. * Deeply skilled in comprehensive discovery and navigating complex organizations, with a focus on cultivating trust-based momentum to drive contract value and improve the customer journey. * Proven ability to qualify leads, reach the right contacts, prioritize your pipeline, and successfully close deals. * Strong understanding of the organizational structure within upper mid-size to large enterprises, enabling effective navigation of sales processes. * Ability to thrive in a performance-oriented environment with a focus on achieving efficient sales cycles and driving high initial contract value. * Familiarity with e-commerce, online marketing, and social media trends that can enhance sales strategies and client engagement. What’s in it for you * A competitive base salary ranging from $124,000-$144,000 gross per year plus a competitive commission structure. The base salary range stated doesn't include any variable pay such as bonuses or commission, awards made under Trustpilot's equity program, or other benefits. * A range of flexible working options to dedicate time to what matters to you * 20 vacation days + 2 personal days +10 paid holidays per year * Two (paid) volunteering days a year to spend your time giving back to the causes that matter to you and your community * Rich learning and development opportunities supported through the Trustpilot Academy, LinkedIn Learning and Blinkist * Full health insurance * 401k matching your contributions dollar-for-dollar up to 4% of your base salary * 24/7 Employee Assistance Plan and full access to Headspace, a popular mindfulness app to promote positive mental health * Paid parental leave for employees who have been employed for over 6 months with full full scope of benefit after 12 months * Regular opportunities to connect and get to know your fellow Trusties, including company-wide celebrations and events, ERG activities and team socials * A friendly, fun and open office complete with an onsite gym, gaming room and fully stocked fridge with ever changing snacks and drinks * Communal lunch, extra treats and events in the month -- think ice cream carts, coffee bars and massages, to name a few  Still not sure? We want to be a part of creating a more diverse, equitable, and inclusive world of work for all. We’re excited to hear about your experiences as well as how you will contribute to our working culture. So, even if you don’t feel you don't meet all the requirements, we'd still really like to hear from you! #LI-JL1 About us Trustpilot began in 2007 with a simple yet powerful idea that is more relevant today than ever — to be the universal symbol of trust, bringing consumers and businesses together through reviews. Trustpilot is open, independent, and impartial — we help consumers make the right choices and businesses to build trust, grow and improve. Today, we have more than 350 million reviews and 60 million monthly active users across the globe, with 149 billion annual Trustpilot brand impressions, and the numbers keep growing. We have more than 1000 employees and we’re headquartered in Copenhagen, with operations in  Amsterdam, Denver, Edinburgh, Hamburg, London, Melbourne, Milan and New York.  We’re driven by connection. It’s at the heart of what we do. Our culture keeps things fresh –– it’s built on the relationships we create. We talk, we laugh, we collaborate and we respect each other. We work across borders and cultures to be the universal symbol of trust in an ever-changing world. With vibrant office locations worldwide and over 50 nationalities, we’re proud to be an equal opportunity workplace with diverse perspectives and ideas.  Our purpose to help people and businesses help each other is a tall order, but we keep it real. We’re a great bunch of humans, doing awesome stuff, without fuss or pretense. A successful Trustpilot future is driven by you –– we give you the autonomy to shape a career you can be proud of. If you’re ready to grow, let’s go. Join us at the heart of trust. Trustpilot is committed to creating an inclusive environment where people from all backgrounds can thrive and where different viewpoints and experiences are valued and respected. Trustpilot will consider all applications for employment without regard to race, ethnicity, national origin, religious beliefs, gender identity or expression, sexual orientation, neurodiversity, disability, age, parental or veteran status. Together, we are the heart of trust. Trustpilot is a global company and our data practices are designed to ensure that your personally identifiable information is appropriately protected. Please note that your personal information will be transferred, accessed, and stored globally as necessary for the uses and disclosures stated in our Privacy Policy. If you have a disability and would like to discuss any adjustments you might need either in submitting your application, or to the recruitment process more generally, please let us know by contacting our Talent Acquisition Team (talent.acquisition@trustpilot.com) quoting the role you wish to apply for.

Adyen

This is Adyen Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition.  For our teams, we create an environment with opportunities for our people to succeed, backed by the culture and support to ensure they are enabled to truly own their careers. We are motivated individuals who tackle unique technical challenges at scale and solve them as a team. Together, we deliver innovative and ethical solutions that help businesses achieve their ambitions faster. Account Manager We’re looking for an experienced and proactive Account Manager to help reach our APAC ambitions. As part of the commercial team, you will be managing key account relationships across multiple industries and channels for our cross-border merchants. You are responsible for driving growth through increasing the share of wallet, cross-selling & upselling, bringing valuable insights, and building strong relationships with our largest enterprise merchants and key contacts. The ideal candidate is a born networker with a sharp commercial acumen, who thrives in a fast-paced, diverse and entrepreneurial environment. You will strive to understand the unique needs of a merchant and provide them with payments expertise and guidance to help them grow What you'll do * Be fully responsible for the success and satisfaction of your merchants * Drive growth through increasing the share of wallet, cross-selling & upselling, bringing valuable insights, and building strong relationships with key contacts * Build and sustain relationships with key merchant stakeholders, and leverage those relationships to drive the best possible merchant experience * Assess, clarify, and validate customer needs on an ongoing basis. You'll deliver expertise, education, and guidance to merchants as they craft and execute their payments strategy.Coordinate any internal project regarding your merchants * Work and collaborate with colleagues in the global Adyen team Who you are * You have at least 6 years of experience managing enterprise level clients in a fast paced & dynamic environment * You have a track record of winning share of wallet, cross selling & upselling deals for digital and retail clients (such as e-commerce, gaming, OTA, streaming services etc.) * You have excellent project management skills, orchestrating complex project, working with cross-functional team to achieve the best results * You're a high-energy, dynamic, hands-on self-starter with a proven commercial edge and entrepreneurial drive * You're passionate about pushing boundaries and creating value in the payment space * You enjoy working in uncertain situations, and you can deal with ambiguity * You're an excellent communicator who can build relations at all levels * You can work seamlessly with a global, multicultural team * You're have full professional proficiency in English, Cantonese & Mandarin as this role will be working with merchants in HK and Mainland China   Our Diversity, Equity and Inclusion commitments  Our unique approach is a product of our diverse perspectives. This diversity of backgrounds and cultures is essential in helping us maintain our momentum. Our business and technical challenges are unique, and we need as many different voices as possible to join us in solving them - voices like yours. No matter who you are or where you’re from, we welcome you to be your true self at Adyen.  Studies show that women and members of underrepresented communities apply for jobs only if they meet 100% of the qualifications. Does this sound like you? If so, Adyen encourages you to reconsider and apply. We look forward to your application! What’s next? Ensuring a smooth and enjoyable candidate experience is critical for us. We aim to get back to you regarding your application within 5 business days. Our interview process tends to take about 4 weeks to complete, but may fluctuate depending on the role. Learn more about our hiring process here. Don’t be afraid to let us know if you need more flexibility. This role is based out of our Hong Kong office. We are an office-first company and value in-person collaboration; we do not offer remote-only roles.

Adyen

This is Adyen Adyen provides payments, data, and financial products in a single solution for customers like Facebook, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition.  For our teams, we create an environment with opportunities for our people to succeed, backed by the culture and support to ensure they are enabled to truly own their careers. We are motivated individuals who tackle unique technical challenges at scale and solve them as a team. Together, we deliver innovative and ethical solutions that help businesses achieve their ambitions faster. Account Manager We’re looking for an experienced and proactive Account Manager to help reach our APAC ambitions. As part of the commercial team, you will be managing key account relationships across multiple industries and channels for our cross-border merchants. You are responsible for driving growth through increasing the share of wallet, cross-selling & upselling, bringing valuable insights, and building strong relationships with our largest enterprise merchants and key contacts. The ideal candidate is a born networker with a sharp commercial acumen, who thrives in a fast-paced, diverse and entrepreneurial environment. You will strive to understand the unique needs of a merchant and provide them with payments expertise and guidance to help them grow What you'll do * Be fully responsible for the success and satisfaction of your merchants * Drive growth through increasing the share of wallet, cross-selling & upselling, bringing valuable insights, and building strong relationships with key contacts * Build and sustain relationships with key merchant stakeholders, and leverage those relationships to drive the best possible merchant experience * Assess, clarify, and validate customer needs on an ongoing basis. You'll deliver expertise, education, and guidance to merchants as they craft and execute their payments strategy.Coordinate any internal project regarding your merchants * Work and collaborate with colleagues in the global Adyen team Who you are * At least 6 years of experience managing enterprise level clients (B2B) in a complex environment. * Recent experience working with Chinese merchants over the past 2 years * Commercial experience (e.g. sales or account management) or experience in payment/ financial industry is highly preferred. Otherwise, you have a track record of winning share of wallet, cross selling & upselling deals for digital and retail clients (such as e-commerce, gaming, OTA, streaming services etc.) * You can confidently use English on a day-to-day basis for technical conversations (e.g. pitching to merchants, internal discussions with global teams, etc.) and are native in Mandarin.  * You're an excellent communicator who can build relations at all levels. * You're interested in pushing boundaries and creating value in the payment space. * You can work seamlessly with a global, multicultural team. * Able to travel domestically and internationally as part of the role. Please note that this role is a full-time position in Shanghai. It will require a relocation in case you live outside of Shanghai. Our Diversity, Equity and Inclusion commitments  Our unique approach is a product of our diverse perspectives. This diversity of backgrounds and cultures is essential in helping us maintain our momentum. Our business and technical challenges are unique, and we need as many different voices as possible to join us in solving them - voices like yours. No matter who you are or where you’re from, we welcome you to be your true self at Adyen.  Studies show that women and members of underrepresented communities apply for jobs only if they meet 100% of the qualifications. Does this sound like you? If so, Adyen encourages you to reconsider and apply. We look forward to your application! What’s next? Ensuring a smooth and enjoyable candidate experience is critical for us. We aim to get back to you regarding your application within 5 business days. Our interview process tends to take about 4 weeks to complete, but may fluctuate depending on the role. Learn more about our hiring process here. Don’t be afraid to let us know if you need more flexibility. This role is based in our Shanghai office. We are an office-first company and value in-person collaboration; we do not offer remote-only roles.