Brandwatch, Account Manager, Sales, APAC, Singapore (Maternity cover)

Brandwatch

At Cision, we believe in empowering every individual to make an impact. Here, your voice is heard, your ideas are valued, and your unique perspective fuels our collective success. As part of our global team, you'll thrive in an environment that champions curiosity, collaboration, and innovation, all while making meaningful contributions to the brands we accelerate.  Join us in shaping the future of communication and building authentic connections that matter. Whether you're solving complex problems or driving bold innovations, your growth is our success, and together, we’ll create the conversations of tomorrow.  Empower your impact at Cision. Be seen, be understood, be you.  About the Role Are you eager to be part of a dynamic and rapidly growing social and marketing tech company? Do you thrive in a challenging sales environment and seek career advancement into a closing role? Are you passionate about sales, driven to build a successful career, and eager to develop your skills?  If you answered "YES" to any of these questions, keep reading!  At Brandwatch, a Cision company, our Sales Development team is at the forefront of generating business opportunities. As a Sales Development Representative (SDR), you’ll play a crucial role in building our pipeline. Your mission will be to research and engage with potential accounts, aiming to schedule meetings that convert into qualified sales opportunities.  What You'll Do  * Be the face of Brandwatch, you are the first point of contact to engage our potential customers;  * Stay up to date on industry news and understand the social media landscape;  * Become an expert on our brand, business, and SaaS product;  * Work closely with the Account Executive team to build a sales pipeline and drive revenue through new business opportunities.  How You'll Do It * Generate leads and build relationships by nurturing warm prospects and finding new potential customers, using Salesloft, Salesforce, LinkedIn, Cognism, Gong and other platforms;  * Make an average of 80 outbound activities to prospects daily, with the goal of scheduling platform walk-throughs and starting the sales process;  * Manage and maintain a pipeline of interested prospects and engage sales executives for next step;  * Engage in training and development programs.  What You'll Bring  * A background in sales (sales and/or BDR and SaaS experience preferred)/ recruitment or just a passion to develop your career in sales;  * Excellent written and spoken English skills;  * Motivation and determination to succeed paired with positive mindset that allow you (over)reach your targets;  * Ability to execute and take responsibility;  * Coachability and self-awareness;  * Team player attitude because we believe the teamwork makes the dreamwork;  * Ability to thrive in a quota driven environment with short and dynamic sales cycles.  What We Offer  * Clearly defined career path - We offer a transparent growth plan with the potential to advance to an Account Executive role or explore different career paths within the company. This could include opportunities in leadership, account management, or customer success;  * Buddy setup to help you onboard and beyond;  * A competitive compensation package featuring a solid base salary and an uncapped commission model designed to drive and reward your success;  * A place in a high performing sales team at a growth-driven company;  * An open, informal, diverse and multinational working environment;  * 25 days of PTO per year to promote a healthy work-life balance, plus 1 Wellness Day per quarter on top of your holiday allowance;  * Full Headspace subscription and 24/7 Employee Assistance program;  * Hybrid working model - 3 in-office days per week, arranged in coordination with your manager. Our London office is located in Canary Wharf, a vibrant area full of great amenities, restaurants, and transport links. As a global leader in PR, marketing and social media management technology and intelligence, Cision helps brands and organizations to identify, connect and engage with customers and stakeholders to drive business results. PR Newswire, a network of over 1.1 billion influencers, in-depth monitoring, analytics and its Brandwatch and Falcon.io social media platforms headline a premier suite of solutions. Cision has offices in 24 countries throughout the Americas, EMEA and APAC. For more information about Cision's award-winning solutions, including its next-gen Cision Communications Cloud®, visit www.cision.com and follow @Cision on Twitter.   Cision is committed to fostering an inclusive environment where all employees can be their authentic selves and perform at their best. We believe diversity, equity, and inclusion is vital to driving our culture, sparking innovation and achieving long-term success. Cision is proud to have joined more than 600 companies in signing the CEO Action for Diversity & Inclusion™ pledge and named a “Top Diversity Employer” for 2021 by DiversityJobs.com.   Cision is proud to be an equal opportunity employer, seeking to create a welcoming and diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or other protected statuses.   Cision is committed to the full inclusion of all qualified individuals. In keeping with our commitment, Cision will take the steps to assure that people with disabilities are provided reasonable accommodations. Accordingly, if reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please contact hr.support@cision.com   Please review our Global Candidate Data Privacy Statement to learn about Cision’s commitment to protecting personal data collected during the hiring process.

Brandwatch

At Cision, we believe in empowering every individual to make an impact. Here, your voice is heard, your ideas are valued, and your unique perspective fuels our collective success. As part of our global team, you'll thrive in an environment that champions curiosity, collaboration, and innovation, all while making meaningful contributions to the brands we accelerate.    Join us in shaping the future of communication and building authentic connections that matter. Whether you're solving complex problems or driving bold innovations, your growth is our success, and together, we’ll create the conversations of tomorrow.    Empower your impact at Cision. Be seen, be understood, be you.  As a Customer Success Manager, you will manage a high-volume portfolio of customers through a tech-touch first engagement model. Your focus is to ensure customers realize value at scale by driving product adoption, engagement, and retention through structured workflows, digital experiences, and targeted interventions. You will leverage tools like Planhat, automation, and customer signals to proactively identify risk, trigger outreach, and guide customers toward success—while partnering cross-functionally to deliver a seamless customer experience. What you'll do * Manage a broad portfolio of Enterprise and Commercial customers using a scalable, one-to-many engagement model * Deliver value through digital touchpoints, including webinars, email campaigns, in-app messaging, and group sessions * Monitor and act on customer health signals (usage, engagement, sentiment) to proactively mitigate risk and drive adoption * Execute playbooks and workflows to support onboarding, product adoption, renewal readiness, and expansion opportunities * Support customers in achieving their goals through structured success journeys and best practice guidance * Identify and escalate at-risk accounts or high-impact opportunities for Sales or higher-touch CS coverage * Maintain accurate data in the customer success platform (e.g., Planhat), including engagement, risks, and lifecycle stage * Contribute to the development and optimization of scaled CS programs, content, and automation workflows * Partner cross-functionally with Sales, Support, Product, and Marketing to improve the customer experience What you'll bring * 1-3 years of experience in Customer Success, Account Management, or related SaaS roles * Bilingual in English and French and/OR Spanish * Experience managing high-volume account portfolios or working in a scaled/tech-touch model * Strong communication skills, with the ability to engage customers effectively in one-to-many formats * A data-driven mindset—comfortable interpreting usage data and customer signals to inform actions * Highly organized with the ability to manage competing priorities at scale * Proactive, solutions-oriented, and comfortable working in a fast-paced, evolving environment * Experience working with CRM/CS platforms (e.g., Planhat, Salesforce) Nice to have * Experience in digital customer engagement programs * Familiarity with customer lifecycle automation, segmentation, and playbook design * Knowledge of social listening, media intelligence, or marketing analytics platforms * Experience creating or delivering customer-facing content (webinars, guides, onboarding materials) * Basic understanding of data analytics or reporting tools Cision is the global leader in consumer and media intelligence, engagement, and communication solutions. We equip PR and corporate communications, marketing, and social media professionals with the tools they need to excel in today's data driven world. Our deep expertise, exclusive data partnerships, and award-winning products, including CisionOne, Brandwatch, and PR Newswire, enable over 75,000 companies and organizations, including 84% of the Fortune 500, to see and be seen, understand and be understood by the audiences that matter most to them.   Cision is committed to fostering an inclusive environment where all employees can be their authentic selves and perform at their best. We believe diversity, equity, and inclusion is vital to driving our culture, sparking innovation and achieving long-term success. Cision is proud to have joined more than 600 companies in signing the CEO Action for Diversity & Inclusion™ pledge and named a “Top Diversity Employer” for 2021 by DiversityJobs.com.   Cision is proud to be an equal opportunity employer, seeking to create a welcoming and diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or other protected statuses.   Cision is committed to the full inclusion of all qualified individuals. In keeping with our commitment, Cision will take the steps to assure that people with disabilities are provided reasonable accommodations. Accordingly, if reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please contact hr.support@cision.com   Cision, Inc. "the Company" only communicates with candidates and extends job offers through direct channels, not third parties.   Please review our Global Candidate Data Privacy Statement to learn about Cision’s commitment to protecting personal data collected during the hiring process.  The base compensation for this role is CAD $70,000 with an additional commission target of CAD $10,500.00.

Brandwatch

At Cision, we believe in empowering every individual to make an impact. Here, your voice is heard, your ideas are valued, and your unique perspective fuels our collective success. As part of our global team, you'll thrive in an environment that champions curiosity, collaboration, and innovation, all while making meaningful contributions to the brands we accelerate.    Join us in shaping the future of communication and building authentic connections that matter. Whether you're solving complex problems or driving bold innovations, your growth is our success, and together, we’ll create the conversations of tomorrow.    Empower your impact at Cision. Be seen, be understood, be you.  Are you eager to be part of a dynamic and rapidly growing social and marketing tech company? Do you thrive in a challenging sales environment and seek career advancement into a closing role? Are you passionate about sales, driven to build a successful career, and eager to develop your skills?  If you answered "YES" to any of these questions, keep reading!  At Brandwatch, a Cision company, our Sales Development team is at the forefront of generating business opportunities. As a Sales Development Representative (SDR), you’ll play a crucial role in building our pipeline. Your mission will be to research and engage with potential accounts, aiming to schedule meetings that convert into qualified sales opportunities.  What You'll Do * Research new markets, build a pipeline of potential leads, and nurture relationships using Salesloft, Salesforce, LinkedIn, and other platforms * Be the face of Cision.com, you are the first point of contact to engage our potential customers * Become an expert on our brand, business, and SaaS product * Identify points of contact within target companies and reach out to prospective clients via outbound calls, emails and social media * Make a minimum of 80 outbound activities daily, split between 40 calls and 40 emails with the goal of scheduling platform demos * Qualify new leads and follow up on warm leads, own your pipeline * Nurture relationships with potential customers * Book demos with qualified leads for your Account Executive team * Meet and exceed monthly and quarterly targets  * Stay current on industry news and understand the social media landscape * Growth potential, SDRs have a clear growth plan with potential to become Account Executives What You'll Bring * Bachelor’s Degree in any field, analytical subjects an advantage * Positivity and determination, ability to turn a "no" into a "yes" through consultative questioning and coping with rejection * Native or business fluent level in English * Team player attitude, eager to be part of an ambitious team * Ability to thrive in a quota driven environment with short sales cycles * Cold calling experience an advantage * Exceptional ability to organize work and tasks What We Offer  * Clearly defined career path - We offer a transparent growth plan with the potential to advance to an Account Executive role or explore different career paths within the company. This could include opportunities in leadership, account management, or customer success;  * Buddy setup to help you onboard and beyond;  * A competitive compensation package featuring a solid base salary and an uncapped commission model designed to drive and reward your success;  * A place in a high performing sales team at a growth-driven company;  * An open, informal, diverse and multinational working environment;  * 25 days of PTO per year to promote a healthy work-life balance, plus 1 Wellness Day per quarter on top of your holiday allowance;  * Full Headspace subscription and 24/7 Employee Assistance program;  * Hybrid working model - 3 in-office days per week at our Copenhagen office, arranged in coordination with your manager. Our Copenhagen office is situated in the Danish Design Center, in the heart of a vibrant area filled with cafés, restaurants, and convenient access to public transport. Cision is the global leader in consumer and media intelligence, engagement, and communication solutions. We equip PR and corporate communications, marketing, and social media professionals with the tools they need to excel in today's data driven world. Our deep expertise, exclusive data partnerships, and award-winning products, including CisionOne, Brandwatch, and PR Newswire, enable over 75,000 companies and organizations, including 84% of the Fortune 500, to see and be seen, understand and be understood by the audiences that matter most to them.   Cision is committed to fostering an inclusive environment where all employees can be their authentic selves and perform at their best. We believe diversity, equity, and inclusion is vital to driving our culture, sparking innovation and achieving long-term success. Cision is proud to have joined more than 600 companies in signing the CEO Action for Diversity & Inclusion™ pledge and named a “Top Diversity Employer” for 2021 by DiversityJobs.com.   Cision is proud to be an equal opportunity employer, seeking to create a welcoming and diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or other protected statuses.   Cision is committed to the full inclusion of all qualified individuals. In keeping with our commitment, Cision will take the steps to assure that people with disabilities are provided reasonable accommodations. Accordingly, if reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please contact hr.support@cision.com   Please review our Global Candidate Data Privacy Statement to learn about Cision’s commitment to protecting personal data collected during the hiring process.