Risk Operations Analyst - SSO

Tgw Scandinavia AB

Job Introduction As the Lifetime Services Robotics Technical Specialist, you will play a crucial role in providing expert support across electrical, mechanical, and software systems for TGW Robotics. You will be responsible for ensuring that all robotic solutions operate effectively on customer sites across Northern Europe, but with a first focus on the ICA site in Västerås. Forming part of the new Operational Excellence team, you will be fostering trust and repeat business, delivering expert support, driving product improvements, refining system performance, and upskilling employees. WHAT YOU’LL BE HANDLING Technical Support & Issue Resolution Ensure TGW robotics machines operate reliably, reducing downtime and maximising performance Identify and resolve technical issues efficiently, supporting customers and internal teams Monitor availability performance against targets, analyse error rates, and develop corrective action plans Support TGW robotics machines from Realisation to Lifetime Services handover, ensuring a smooth transition Documentation & Knowledge Sharing Create documentation to support the daily operation of TGW robotics machines Provide clear and effective feedback to internal and external stakeholders Develop a structured lessons learnt process, ensuring actions are implemented and feedback is communicated to TGW Robotics Austria Deliver training and upskilling to TGW employees and customers to enhance their technical expertise Continuous Improvement & Innovation Take a proactive approach in identifying areas of improvement for TGW robotics machines Support an environment that fosters continuous improvement and innovation. Identify opportunities that add value for customers and generate potential revenue for TGW Customer & Business Engagement Actively promote the success of TGW robotics to the wider business Build and maintain professional relationships with clients, TGW colleagues, and product developers Achieve high standards of customer satisfaction, technical efficiency, and company image Be punctual and uphold commitments made to customers, ensuring a reliable service experience Health & Safety Compliance Work safely and adhere to all Health & Safety requirements, including Risk Assessments (RAs), Method Statements, Safe Systems of Work (SSOW), and COSHH requirements WHAT YOU’LL NEED Essential Qualification in electrical or mechanical engineering Strong understanding of PLC controls (Siemens) You demonstrate strong proficiency in both written and spoken Swedish and English. Understanding of mechatronic safety circuits and devices Flexible to travel to Germany for training in the 1st 3 months and flexible to travel across sites for TGW Northern Europe Desirable Experience working in an intralogistics engineering environment or high-speed robotics engineering Higher qualification in Electrical or Mechanical Engineering Experience in supporting robotic solutions Familiarity with intralogistics IT systems Experience in coaching and training on engineering equipment What we offer Permanent Contract with a competitive salary and paid overtime Company Car / Car allowance Life Assurance: 4 x Yearly Salary Employee Assistance Programme The amount of annual vacation is 25 working days, and the Employee is entitled to a vacation pay of 0,8% of the monthly gross salary per vacation day A dynamic, open, and informal working environment with pleasant colleagues Collective agreement, Techavtalet Unionen applicable Health care allowance and a free health check

Stripe

WHO WE ARE ABOUT STRIPE Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career. ABOUT THE TEAM The Financial Crimes team plays a critical role in ensuring a healthy financial ecosystem and maintaining trust in Stripe's platform. We ensure that prohibited parties cannot utilize our services and identify bad actors engaging in money laundering, terrorist financing, or other financial crimes. As Stripe’s user base and global footprint grows dramatically, this team is essential for mitigating risk and upholding regulatory compliance, directly contributing to Stripe's mission of increasing the GDP of the internet safely and responsibly.   WHAT YOU’LL DO As a Risk Operations Analyst you will be working to ensure our policies, operations, and workflows align to the needs of our financial partners. You will be accountable for workflows impacting a variety of cross-functional internal and external stakeholders to identify and assess regulatory, contractual, and partner risk. Further, you will influence and advise operational teams in building out scalable operational processes to ensure compliance with service level agreements, routine reporting, and overall risk mitigation. RESPONSIBILITIES * Demonstrate sound judgment and an ability to navigate non-binary, high-risk decisions. * Adhere closely to process while still constantly questioning assumptions, suggesting improvements, and balancing user experience with compliance requirements. * Effectively and clearly communicate with other Stripes, Stripe's users, and Stripe's financial partners. * Identify and assess financial crime risks, conduct reviews using data analysis, and monitor for suspicious activity and trends. * Facilitate the re-design of business processes including clarifying, identifying issues, and facilitating changes to attain the highest levels of efficiency, control, and compliance. * Help build and scale processes across the financial crimes operations eco-system. * Identify gaps in current systems, policies and strategies, and recommend enhancements and process improvements to mitigate emerging risks through a collaborative approach with stakeholders. WHO YOU ARE We’re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. MINIMUM REQUIREMENTS * 4+ years of experience in risk management, compliance, or financial operations. * Understanding of FinCrime red flags, its typologies, and how they can be identified. * Experience in developing/implementing process improvements. * Analytical and demonstrates reasoned logic to decision making and judgements, considers external/internal factors and is able to recommend solutions in complex situations. * Effective communication skills with the ability to produce clear, precise and concise written and presentation materials. * Ability to analyze feedback patterns and use these insights to drive process and product improvements. * Policy Development & Regulatory Knowledge: Proven track record developing compliance policies and procedures for payment processing environments. * Risk Assessment: Experience conducting merchant risk assessments, transaction monitoring, and implementing risk-based compliance controls.  * Operational Management & Scaled Operations: Experience driving operational outcomes and managing large-scale operations through vendor partnerships, third-party integrations, and automated solutions to achieve efficiency and scalability in compliance processes. PREFERRED QUALIFICATIONS * Data analysis tools such as SQL * Experience in transaction monitoring or financial investigations, Sanctions, AML/EDD/KYC/KYB * Knowledge of payment processing systems and associated risks

Stripe

WHO WE ARE ABOUT STRIPE Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career. ABOUT THE TEAM The Risk Operations team is looking for an experienced analyst to join an industry leading global fraud operations team. This role is responsible for conducting onboarding, as well as periodic risk reviews and investigations related to fraud, supportability, and compliance requirements for Stripe’s Greater China (GCN) users. In addition to executing complex, unified user risk assessments these analysts will work collaboratively with cross-functional teams and stakeholders to expand the impact of the team to scale Greater China (GCN) user risk assessment and support processes.  They should have a deep understanding of risk analysis in either fraud, compliance or user policy/TOS, demonstrate excellence conducting complex reviews of high volume/new users, strong analytical skills, comfort engaging directly with users via email/live calls, and experience leading process improvement initiatives in a highly cross-functional & collaborative environment. WHAT YOU’LL DO Did you know that only around 4% of the world’s GDP comes from internet commerce? At Stripe, we believe that this represents a future with almost limitless potential for innovation, creativity and global prosperity. While the promise of a global online economy is palpable, it doesn’t come without significant risk. Billions of dollars are processed by Stripe each year and the Fraud Operations team works to ensure that exposure is minimized while facilitating company growth. We are looking for someone passionate about minimizing risk while enabling our Greater China users, conducting in-depth risk investigations across fraud, policy, and compliance, and who has a strong desire to work collaboratively with stakeholders while building and scaling risk investigations and support for Greater China.  This position works closely with cross-functional stakeholders across go to market, operations, risk, and product to mitigate financial and ecosystem risk while enabling our users.  The right candidate for this role will have a minimum of four years experience conducting complex risk investigations and building & scaling risk processes in a highly collaborative and cross-functional environment, preferably within ecommerce or payments. Candidates should also have experience working closely with cross functional stakeholders to drive investigative and operational process improvements, conduct root cause analysis, and be fluent in written and spoken Mandarin. RESPONSIBILITIES * Conduct unified risk reviews for Greater China users at onboarding; investigating and identifying fraud, compliance, and policy risks. * Work directly with users and go to market to build context into business models, validate documentation, and assess supportability. * Conduct periodic investigations on high risk accounts to identify and mitigate fraudulent or other high risk behaviors. * Identify gaps in current systems, policies and strategies, and recommend enhancements and process improvements to mitigate emerging risks and build for scale through a collaborative approach with stakeholders. * Lead cross functional projects to improve operational processes and tools to enhance detection and actioning of high risk users. * Investigate, mitigate, and remediate incidents related to fraud, compliance, or supportability risks. WHO YOU ARE We’re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. MINIMUM REQUIREMENTS * At least 4 years of experience conducting complex risk investigations. * A minimum of 1 year of experience in leading risk-related projects or initiatives, while effectively collaborating with cross-functional stakeholders. * Experience using data to propose creative solutions to both tactical and strategic problems. * Creative mindset, strong team orientation, and exceptional problem-solving capabilities. * A willingness and ability to challenge the status quo and propose improvements. * An aptitude for approaching challenges from the user’s perspective while maintaining a pragmatic and solutions-oriented approach. * Professional fluency in both written and verbal Mandarin communication, as this role is responsible for conducting onboarding, as well as periodic risk reviews and investigations related to fraud, supportability, and compliance requirements for Stripe’s Greater China users. PREFERRED QUALIFICATIONS * In depth experience conducting risk assessments focused on either fraud, compliance, and supportability. * Risk experience focused on APAC and Greater China, preferably in payments, e-commerce, or fintech. * Experience working directly with users to fulfill document requests, onboarding, and risk requirements. * Experience designing fraud/risk workflows, analyst tooling, and processes/procedural workflows. * Strong proficiency using SQL to analyze data, drive insights, and create dashboards and visualizations