Technical Program Manager

Stripe

ABOUT STRIPE Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career. ABOUT THE TEAM APAC Payins TechOps is a newly formed team based in Singapore. Our charter is to improve the health and resilience of our payment acquiring volume, making it easier for Stripe to build and operate the integrations that support hundreds of billions of dollars in payments annually. Our team partners closely with payments and platform engineering teams to assess systems or processes that create high operational workloads, then develops durable solutions via code, tooling, data, and process improvements. We are responsible for the financial data quality of key systems at Stripe, ensuring that data is quarantined without impacting downstream systems while implementing the right changes upstream to prevent recurring issues. The team's work has a direct impact on Stripe's ability to expand into new markets and offer more sophisticated payment features to merchants. WHAT YOU’LL DO RESPONSIBILITIES * Scope and lead technical initiatives end-to-end: identify problems worth solving, propose the right solution approach, and deliver on that solution — not just execute on a pre-defined plan. * Investigate problems in systems by tracing problems through Stripe’s stack. You’ll examine code, write SQL queries, read logs, and inspect data pipelines to understand system behavior, then make changes to address. * Examine updates being made by Stripe’s financial partners to understand impact, and make the changes within Stripe to gracefully handle. * Design future anomaly detection systems and tools to ensure that financial data flowing through our partner and internal systems is reliable and correct. * Identify and automate inefficient or unnecessary manual processes by making direct code changes, or coordinating more complex code changes across Stripe. * Manage multiple projects simultaneously and prioritize tasks effectively in a fast-paced setting. * Engage with Stripe's financial partners to drive alignment on product usage, troubleshoot and solve technical problems or breakages. WHO YOU ARE We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. MINIMUM REQUIREMENTS * Have 3+ years professional experience in a technical role (eg: Technical Operations, Software Engineer, etc.) or a technical user facing role (e.g. Solutions Architecture, Integration Engineer). * Write high-quality code that scales effectively. * Expertise in SQL and data visualization, proven experience analyzing complex datasets. * Comfort with developer tools (e.g. git). * Strong technical problem-solving skills, able to understand technical systems using a variety of methods. These include reading/writing code, reading documentation or partner specifications, debugging, asking well-formed questions to domain experts, or digging into raw data. * Excellent written and verbal communication across technical and non-technical audiences. * A strong interest in understanding the root cause of issues and building a durable solution. PREFERRED QUALIFICATIONS * Experience with accounting, financial reporting, and/or compliance domains. * Experience leveraging LLMs to streamline processes and reduce manual work.

Stripe

ABOUT STRIPE Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career. ABOUT THE TEAM The Payments organization owns some of Stripe’s most critical payment flows and a platform that processes hundreds of billions of dollars in payments a year. Our team is responsible for translating complex partner specifications related to network costs (interchange and scheme fees) into simplified logic for internal and external consumption. This also drives decisions and product recommendations to manage the underlying network costs paid by Stripe and our users. The team partners closely with the engineering, product, finance, and partnership groups to manage and understand Stripe’s network costs.  Our work is core to Stripe’s business,  as Technical Operations roles in Payments are a dynamic and key component of Stripe's success. We sit at the intersection of product/platform engineers and financial partners, connecting them to ensure that everyone thrives and nothing is lost in translation. WHAT YOU’LL DO We are looking to add payment enthusiasts who enjoy interpreting complex cost structures and ever changing payment network systems in order to optimize on behalf of Stripe and our users. You will be instrumental in building Stripe’s approach to managing our global network cost base. RESPONSIBILITIES * Collaborate across the company, including engineering, accounting, financial partnerships and product teams, to analyze billions of dollars moving through the Stripe platform. * Translate network specifications into implementation instructions to create billing models for new and revised fees (both scheme and interchange)  * Influence product strategy to minimize network costs  * Work with Product and Engineering to implement cost saving opportunities  * Partner with Finance to prioritize areas for investment and explain trends in costs and margin impact * Monitor and maintain the accuracy of the fees through validation and alerting * Creating fee explainability to internal and external stakeholders  * Hosting education sessions for internal teams to scale knowledge * Introduce data and process efficiencies to meet the scale and speed of Stripe. Identify and automate inefficient operational processes to reduce manual workloads * Scale our network cost operation by driving the design, documentation, and training of operational processes to leverage partner relationships. WHO YOU ARE We’re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. MINIMUM REQUIREMENTS * Have 4+ years of in Payments at a leading technology or payments company  * Have experience writing SQL to query relational databases * Have experience managing communications and workflows with technical and non-technical teams across internal and external stakeholders  * Experience mentoring junior team members in technical skill development, operational strategy and problem solving * Have experience navigating the nuanced complexity of financial systems and solving large scale, technical challenges * Have strong financial modeling and analytical skills to investigate, prioritize, and identify the root cause of issues * Have experience managing multiple, concurrent work streams, identifying and triaging technical issues and driving solutions with clear metrics to show impact

Stripe

WHO WE ARE ABOUT STRIPE Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. ABOUT THE TEAM The Payments engineering powers the processing of hundreds of billions of dollars in card payments annually, enabling users to accept card payments from Asia Pacific, Europe, and Middle East regions. As the Engineering Manager for the team, you’ll have responsibility for expanding the reach of Stripe’s global payments network, delivering the best-in-class experience for card payments in these regions. In this role, you’ll be making some of the most significant strategic, product, and technical decisions for card payments at Stripe. The systems this team builds enables our users to create a single integration with Stripe, then take payments across an ever-expanding set of card networks and grow their businesses globally. What you’ll do Responsibilities * Work with other Stripe leaders to author Stripe’s card payments strategy * Develop engineers on the team, helping them advance in their careers * Empower the engineering team to achieve a high level of technical productivity, reliability and simplicity * Manage processes to help the team do its best work and interface effectively with the rest of Stripe * Contribute to engineering-wide initiatives as a member of Stripe’s engineering management team * Recruit great engineers, in collaboration with Stripe’s recruiting team You may be a fit for this role if: * You thrive on a high level of autonomy and responsibility * You encourage a healthy work environment that’s both supportive and challenging * You’re excited to help engineers develop new skills and advance in their careers * You’re clear and persuasive in writing and in person * You lead by example, by setting the right context, and by helping teammates do their best work * You’re technical enough to ask engineers good questions about architecture and product decisions Who you are We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. Minimum requirements * 3+ years of experience in an engineering management role. * 8+ years of full-time software development experience. * Demonstrated track record of successfully hiring, developing, and mentoring engineers. * Ability to lead by example in fast-paced, high-impact, and ambiguous environments. * Commitment to high operational rigor when working with production systems. * Experience building extensible software solutions that scale with business growth. * Adept at thriving in a collaborative, cross-functional, and cross-timezone environment, while fostering a positive team culture. Preferred requirements * Experience with payments-related products * Working in global and cross-regional environments * Experience using AI tools to improve team execution, quality, and overall effectiveness * Experience with building out new teams. * Experience developing product platforms to serve other product teams. * Proven track record collaborating with partners across multiple regions and time zones. * Experience and comfort with being in a user facing role.