Senior Customer Care Agent

Valtech

Why Valtech? We’re the experience innovation company - a trusted partner to the world’s most recognized brands. To our people we offer growth opportunities, a values-driven culture, international careers and the chance to shape the future of experience.  THE OPPORTUNITY At Valtech, you’ll find an environment designed for continuous learning, meaningful impact, and professional growth. Whether you're pioneering new digital solutions, challenging conventional thinking or building the next generation of customer experiences, your work will help transform industries.  We are proud of:  * The work we do and the innovation we drive  * Our values of share, care and dare  * A workplace culture that fosters creativity, diversity and autonomy  * Our borderless, global framework, which enables seamless collaboration  The role   We are looking for an experienced Senior Data Engineer to design, build, and optimize modern, cloud-based data platforms that power analytics, AI, and data products across the organization. Beyond technical delivery, we're looking for someone genuinely curious about the business problems behind the data — someone who can apply common sense thinking, detailed analysis, and experience-based recommendations to help derive and shape business requirements, not just implement them as given. You will work on scalable batch, streaming, and near-real-time pipelines, enabling high-quality, curated datasets while ensuring robust data governance, security, and observability across the data ecosystem. You will also play a key role in supporting AI and GenAI systems, enabling pipelines for machine learning, causal modeling, and LLM-powered applications such as RAG and agent-based systems. Our preferred platforms are Microsoft Azure / Fabric (primary), GCP, AWS, Databricks, and Snowflake, with Azure experience being highly transferable to Fabric. You will collaborate closely with data scientists, ML engineers, and platform teams to ensure the data foundation supports production-grade, decision-oriented AI systems. Role responsibilities Build & Data Platform Engineering Design and implement scalable data platforms and pipelines across cloud environments (Azure/Fabric, AWS, GCP, Databricks, Snowflake). This includes developing reliable batch, streaming, and near-real-time pipelines using technologies such as Spark and Delta Lake, and building ingestion, transformation, and curation workflows for both structured and unstructured data. You will implement modern data architectures including lakehouse patterns and medallion layering (bronze, silver, gold), ensuring systems are reusable, scalable, and aligned with enterprise needs. Enable AI, GenAI & Data Products Deliver high-quality datasets that support analytics, machine learning, causal modeling, and optimization systems. You will enable data pipelines for GenAI use cases (including LLMs, RAG pipelines, and vector-based data flows), as well as agent-based architectures and intelligent workflows, ensuring that data is model-ready and production-grade. Data Modeling, Orchestration & Automation Design scalable logical and physical data models for analytical and operational use cases, ensuring consistency across domains. Orchestrate workflows using tools such as Airflow, dbt, Lakeflow, or equivalents, with strong focus on automation, reliability, and maintainability of end-to-end pipelines. Architecture, Governance & Observability Apply modern architecture patterns including event-driven and streaming architectures, and ensure adherence to best practices in data governance, lineage, quality, and access control (RBAC/ABAC). Establish strong data observability, including monitoring of data freshness, pipeline reliability, and SLA adherence, ensuring systems remain trustworthy and production-ready. Data Serving, Integration & Optimization Enable data serving layers (APIs, feature inputs, analytical endpoints) to support downstream systems, including ML and AI platforms. Continuously monitor and optimize pipelines and infrastructure for performance, scalability, and cost efficiency. Requirements Discovery & Business Partnership Bring genuine curiosity to every engagement — ask the right questions to understand not just what stakeholders are asking for, but why. Apply common sense thinking, detailed analysis, and experience-based recommendations to help derive and refine business requirements, surfacing gaps or better alternatives where they exist rather than simply executing a brief as written. Collaboration Work closely with data scientists, ML engineers, analysts, and business stakeholders to translate requirements into robust data solutions. Support adoption of data products and contribute to best practices across the data and AI ecosystem. Must have qualifications Technical skills Strong hands-on experience with Apache Spark and Delta Lake, and strong programming skills in Python and SQL. Proven experience building batch and streaming data pipelines and production-grade data platforms, with solid understanding of data modeling, data quality, and governance principles. Cloud & Platforms (Key Requirement) Experience with one or more major cloud platforms, with preference for Microsoft Azure / Fabric, as well as AWS or GCP. Familiarity with modern data platforms such as Databricks and Snowflake is expected. Architecture & Systems Thinking Experience with lakehouse architectures and distributed data systems, and strong understanding of scalability, reliability, and performance considerations in data pipelines. Mindset Naturally curious, with strong problem-solving skills focused on scalability and reliability, and a collaborative approach to working in cross-functional teams. Comfortable applying common sense thinking, detailed analysis, and experience-based recommendations to help derive and challenge business requirements rather than taking them at face value. Experience in Agile or consulting environments is beneficial. Nice to have qualifications   Experience with GenAI and AI data systems (e.g., RAG pipelines, vector databases, LLM data preparation), as well as CI/CD for data pipelines and infrastructure-as-code tools such as Terraform, ARM, or CloudFormation.  Additional exposure to streaming technologies (e.g., Kafka), Spark optimization, or advanced analytics and ML workloads (including causal or experimentation platforms) is valuable. Experience building data products or large-scale analytics platforms is also beneficial.  Commitment to reaching all kinds of people  We design experiences that work for all kinds of people - and that starts with our own teams. At Valtech, we’re intentional about building an inclusive culture where everyone feels supported to grow, thrive and achieve their goals. No matter your background, you belong here. Explore our Diversity & Inclusion site to see how we’re creating a more equitable Valtech for all.  THE BENEFITS   Beyond a competitive compensation package, we offer:  * Flexibility, with hybrid work options and 25 vacation days for a healthy work-life balance. * Co-subsidized transportation & Multisport cards. * Premium health insurance for fast and easy access to top healthcare services. * Training policy for technical and other skills-related events, courses and certifications. * Personal career development roadmap guided by performance evaluations. * Self-care program offering psychological consultations & discussions for you and the team. * Cozy office space designed for comfort and productivity. * Exciting team events and company gatherings. YOUR APPLICATION PROCESS Once you apply, our Talent Acquisition team will review your application. Your CV should cover key information on relevant experiences and expertise. We do not require information such as age, gender, marital status, or a headshot in your application. We review all candidates based on skills, experience, and potential. ⚠️ Beware of recruitment fraud! We are committed to inclusion and accessibility. If you need reasonable accommodations during the interview process, please either indicate it in your application or let your Talent Partner know.  ABOUT VALTECH Valtech is the experience innovation company that exists to unlock a better way to experience the world. By blending crafts, categories, and cultures, we help brands unlock new value in an increasingly digital world.  At the intersection of data, AI, creativity, and technology, we drive transformation for leading organizations, including L’Oréal, Mars, Audi, P&G, Volkswagen Dolby, and more.  At Valtech, we don’t just talk about transformation. We make it happen. Our people are the heart of our success, and we foster a workplace where everyone has the support to thrive, grow and innovate.  Are you ready to create what’s next? Join us.

Baringa

ABOUT BARINGA  Baringa is a global consulting firm that partners with leaders to drive change and create value. With deep industry expertise, and enabled by advanced technology, the firm helps clients to deliver with greater confidence and certainty. With over 2,000 people across the UK, Europe, North America, Asia and Australia, the firm combines global insight with local understanding. The firm works across energy and resources, financial services, government and public sector, consumer products and retail, pharmaceuticals and life sciences, manufacturing, and technology, media and telecoms, with capabilities spanning strategy, transformation and operational excellence – all powered by advanced technology, data, AI and digital innovation. Clients value Baringa’s collaborative approach and the way its teams integrate seamlessly – all working with a shared understanding of what matters most. The firm is known for its kind, curious experts who listen closely and care deeply about client success as they help clients transform energy markets, modernise financial platforms, expand telecoms and digital networks through advanced data analytics, enable digital services in government, and unlock growth in consumer sectors. Certified as a Great Place to Work around the world, Baringa has been recognised by the Financial Times in 22 categories of its UK Leading Management Consultants rankings, and by Forbes for four consecutive years as one of the World’s Best Management Consulting Firms. OUR INSURANCE PRACTICE ARE LOOKING FOR EXPERIENCED CONSULTANTS TO JOIN THE TEAM.  Our Insurance practice works with the leading Global Insurers across strategic advisory projects right through to business and technical change delivery. We are at the cutting edge of the industry and the wider ecosystem, helping our clients improve their profitability, navigate regulatory change and implement new technology solutions. WHAT YOU WILL BE DOING * Work with leading Global Insurers to design and deliver innovative solutions to their most critical technology challenges across Digital, Data and Technology * Helping Insurers with large transformation including legacy technology application replacement across Underwriting, Claims, Pricing, Finance and other Shared Services * Data strategy definition and delivery of data solutions * Digital and customer front end design and transformation * Leading Programme teams efficiently managing delivery of workstreams and raising risks to delivery within larger transformation programmes * Gathering client requirements and prioritisation of backlogs to deliver best returns for clients * Supporting business case development and presenting back to senior client stakeholders   YOUR SKILLS AND EXPERIENCE    * 2+ years of relevant experience of working on large scale transformation programs or technology application upgrade within Financial Services with a track record of delivering change * Interest in developing your career within the insurance sector and a desire to learn and grow own skills in supporting Insurers to deliver their Digital, Data and Technology Agenda * Strong Business Analyst skills with experience of requirement gathering using different methodologies * Minimum bachelor’s degree in Finance, Business Administration, Economics, Information Technology or related field * Strong communication and analytical skills, with the ability to present risk insights clearly based on structured and unstructured data * An interest in helping to build and develop our capabilities, thought leadership and offerings * Proven experience of project and programme delivery methodologies (Agile, Waterfall, Bi-modal etc) * Working experience with AI tools or training AI Agents is a plus * Proven experience in business engagement and business stakeholder management * Experience of working in a multi-vendor and multi stakeholder environment * Candidates should be comfortable with international travel, which may be required for up to 30% of the time. Candidates must be able to travel and work within the EU/UK.   WHAT A CAREER AT BARINGA WILL GIVE YOU  PUTTING PEOPLE FIRST. BARINGA IS A PEOPLE FIRST COMPANY AND WELLBEING IS AT THE FOREFRONT OF OUR CULTURE. WE RECOGNISE THE IMPORTANCE OF WORK-LIFE BALANCE AND FLEXIBLE WORKING AND PROVIDE OUR STAFF AMAZING BENEFITS. SOME OF THESE BENEFITS INCLUDE:  * Generous Annual Leave Policy: We recognise everyone needs a well-deserved break. We provide our employees with 5 weeks of annual leave, fully available at the start of each year. In addition to this, we have introduced our 5-Year Recharge benefit which allows all employees an additional 2 weeks of paid leave after 5 years continuous service.  * Flexible Working: We know that the ‘ideal’ work-life balance will vary from person to person and change at different stages of our working lives. To accommodate this, we have implemented a hybrid working policy and introduced more flexibility around taking unpaid leave.  * Corporate Responsibility Days: Our world is important to us, so all our employees get 3 every year to help social and environmental causes and increase our impact on the communities that mean the most to us.  * Wellbeing Fund: We want to encourage all employees to take charge and prioritise their own wellbeing. We’ve introduced our annual People Fund to support this by offering every individual a fund to support and manage their wellbeing through an activity of their choice.  * Profit Share Scheme: All employees participate in the Baringa Group Profit Share Scheme so everyone has a stake in the company’s success.  DIVERSITY AND INCLUSION We are proud to be an Equal Opportunity Employer. We believe that creating an environment where everyone feels a sense of belonging is central to our culture and that diversity is paramount to driving creativity, innovation, and value for our clients and for our people.  AN AWARD-WINNING WORKPLACE You can be a part of our ‘Great Place to Work’ – with our commitment to women and well-being in the workplace for all. Click here to see some of our recent awards and how we’ve achieved this.  USING BUSINESS AS A FORCE FOR GOOD.  We maintain high standards of environmental performance and transparency, which can be seen through our commitment to Net Zero with our SBTI-verified Scope 1, 2 and 3 emissions reduction targets and our support of the Better Business Act. We report our progress publicly and ensure that we are also externally assessed and scored through organisations like CDP and EcoVadis - helping us to continually identify where we can improve.  We have a long legacy of supporting the communities in which we work, and offer a variety of ways to contribute, by putting people first and creating impact that lasts. Our Corporate Social Responsibility (CSR) agenda is about giving back to the communities in which we live and work by sharing our skills, talent and time. In essence, we aim to empower and encourage everyone in the firm to contribute to the things we care about, and support registered charities and organisations with a clear social or environmental purpose to increase the positive impact they can have.   JOIN US All applications received will be reviewed by a member of our Talent Acquisition team. We never rely solely on automated screening or AI tools to make hiring decisions. Your application will be considered for employment without regard to race, ethnicity, religion, gender, gender identity or expression, sexual orientation, nationality, disability, age, faith or social background. We do not filter applications by university background and encourage those who have taken alternative educational and career paths to apply. We would like to actively encourage applications from those who identify with less represented and minority groups. We operate an inclusive recruitment process, ensuring reasonable adjustments where needed. Please contact a member of our Recruitment Team to discuss further.   BARINGA PRIVACY NOTICES For UK & EU Your personal data will be retained by Baringa for up to two years, in accordance with our UK Recruitment Privacy Notice / EU Recruitment Privacy Notice, to evaluate your application and meet our legal and reporting obligations. In line with the General Data Protection Regulation (GDPR), you have the right to request access to, rectification, or erasure (subject to legal limitations) of your personal data. For more information, please contact us at privacy@baringa.com For the USA Your personal data may be retained by Baringa for up to two years, as outlined in our Recruitment Privacy Notice (AMER & APAC), to support the recruitment process and internal reporting requirements. Where applicable, and in accordance with relevant federal and state laws, you may have the right to request access to or correction of your personal information. For further details, please contact privacy@baringa.com For Australia & Singapore Your personal data will be retained by Baringa for up to two years, in accordance with our Recruitment Privacy Notice (AMER & APAC), to assess your application and meet applicable reporting and legal obligations. In line with the Australian Privacy Act and Singapore’s Personal Data Protection Act (PDPA), you may have rights to access, correct, or request limited deletion of your personal data. For more information, please contact us at privacy@baringa.com

Payhawk

Company Mission Payhawk is a leading global spend management solution for scaling businesses. Headquartered in London and combining company cards, reimbursable expenses and accounts payable into a single product; its future-facing technology enables finance teams to control and automate company spending at scale. The Payhawk customer base includes fast-growing and mature multinational companies in 32 countries including LuxAir and Wagestream. With offices in New York, London, Berlin, Munich , Barcelona, Paris, Amsterdam, Vilnius and Sofia; Payhawk is backed by renowned investors such as Lightspeed Venture Partners, Greenoaks, QED Investors, Bek Ventures and Eleven Ventures. Our values include supporting flat hierarchies, taking ownership and responsibility, seeking and providing feedback, managing constructive critique, and speaking our minds. We understand that the best ideas don’t all come from the same place, so we encourage diversity and inclusion in all areas of our work. The future of fintech is about more than money, and we believe in work-life balance, continual learning, and empowered teams. We’re also on a journey to measure and improve our environmental and social impact. From virtual cards to digital subscriptions, our software and automation help take paper out of the equation for our customers, too. We’re changing the world of payments, and we’re looking for an exceptional team to help us.    About the Role To achieve our visionary goals, we are scaling up our robust engineering team and looking for a Full Stack Software Engineer to meet the compelling challenges we face. Our product consists of many services that are not limited to a single technology so it’s important that you are technology agnostic and eager to learn new stuff. You’ll be responsible for delivering entire, highly complex features to production. As part of a team of talented and highly experienced individuals, you’ll have the opportunity to shape everything. Our goal is to produce the best solution for our customers. Being part of the Payhawk team means that you’ll be developing a world-class product in the fast-growing fintech industry. We deliver an exceptional solution, and to continue doing so, we seek out the top 1% engineering talent.  Responsibilities * Lead the build of new product features and maintain existing ones by driving impactful engineering initiatives and owning end-to-end delivery. * Participate in the full software development lifecycle, including frontend, backend, testing, deployment, and LLM-based functionalities where applicable, while contributing to the architecture and proposing scalable, sustainable solutions. * Collaborate with product managers and designers to capture requirements and gain a strong business perspective on the features being implemented. * Break down complex, ambiguous problems into well-scoped and clearly defined tasks, ensuring alignment with product and technical goals. * Write scalable, high-performance, and maintainable code, ensuring testability, coverage, continuous integration, and backward compatibility. * Own feature delivery from discovery through deployment and monitoring, proactively addressing blockers and risks with minimal supervision. * Mentor and support other engineers through knowledge sharing, constructive feedback, and code reviews. * Collaborate across teams to remove dependencies, foster alignment, and ensure the team’s work fits into the broader technical direction. Requirements * Advanced programming experience and superior knowledge of programming languages and technologies: Node.js, TypeScript, PostgreSQL, Kubernetes, Docker, Google Cloud, React, React Native, Apache Kafka. * Bachelor's degree in Computer Science (or related field). * 6+ years of relevant work experience. * Experience with agile processes, continuous delivery, and continuous integration. * Ability to multitask, organize, and prioritize work. * Exceptional integrity and work ethic. * Nice to have: Experience working with LLMs, AI-driven architectures, and autonomous agents, including vector databases, embedding models, and MLOps practices.   Company Benefits * Competitive compensation package based on experience * 30 days holiday paid leave * One week exchange policy to another Payhawk office (London, Berlin, Barcelona, Paris, Amsterdam and Vilnius) * Flexible working hours and opportunity to work from home  * Regular team-wide events * Additional medical care  * MultiSport card fully funded by us * Company office massages * Personal assistant service * Opportunity to use the Payhawk product (that is, essentially, built by you)