Restaurant Manager - Soho Farmhouse (Pen Yen)

Soho Farmhouse Ibiza… Set in a working olive grove, Farmhouse Ibiza brings all the things we love about Soho Farmhouse in Oxfordshire to members living and visiting the White Island including bedrooms, an outdoor pool, a holistic wellness experience with a gym, yoga deck and treatment rooms and an organic kitchen garden restaurant and bar. ----------------------------------------------------------------------------------------------------------------------------------   The Role…  As Floor Manager at Soho House, you are an ambassador for the brand with a detailed knowledge of the Soho House Group and its concept including all menus and food & beverage offerings. Demonstrating a professional approach towards our  employees and Members, you are responsible for the day-to-day operations of the club, any associated events in the club and including the member and guest experience.  Main Duties… * Be visible on the floor and engaging with the members gaining feedback and noting any comments through the reporting channels and directly to the kitchen and front of house team * Ensuring that members and guests have a great experience and resolving any issues before they depart * Ordering and purchasing of products for the Club * Coordinate and operate the POS system and ensure all items are updated as necessary * Be available for all staff for any requests and problems and pro-active in problem solving * To ensure that the club team is appropriately groomed and wearing the correct uniform in accordance with site and company standards * Work with other departments to ensure that the department runs efficiently * Print, organize, and separate various necessary documents, summarize relevant information, and distribute information to appropriate employees * Ensure employee compliance with company standards and policies and external regulations * Ensure that hourly employees are trained on company core values, job roles, responsibilities, and technical and service aspects of the job * Assign and ensure work tasks are completed on time and that they meet appropriate quality standards * Maintain the highest level of appearance at all times * Be physically fit and able to safely and repeatedly lift, bend, twist and be able to stand/walk for long periods of time ---------------------------------------------------------------------------------------------------------------------------------- What we are looking for... * Up to 3-5 years’ experience in a busy hospitality venue within a Floor Management capacity * Innovator and influencer with previous experience managing F&B operations * Excellent interpersonal skills and ability to build relationships (internal and external) * Strong attention to details * Excellent customer service * Fluent in English and Spanish * Organised and reliable * Ability to work and maximize relationships within a diverse team * Computer literacy within Opera, Micros and Adaco advantageous ---------------------------------------------------------------------------------------------------------------------------------- Benefits.. Soho House offers competitive compensation packages for our Bartenders that feature global benefits and perks. We offer training to develop the technical and managerial skills necessary to grow your career. * Nutritious meals whilst on shift * Continuous training to develop yourself personally and professionally Who We Are.. We are a collection of members' clubs, restaurants, hotels and cinemas, catering to those in the film, media, fashion and creative industries. The company has unique ventures throughout the UK, USA, Canada, Europe and Asia, with new openings planned globally. Soho House is a space for its diverse membership and teams to connect, grow, have fun and make an impact. http://www.sohohouse.com/careers . We’d love you to come on board as our next Bar Manager! We don't provide accomodation

The Role…  The Head of Standards & Service is responsible for defining, embedding and maintaining exceptional service standards across the Club. Acting as the guardian of the brand, this role ensures every member and guest receives a consistently outstanding experience by developing operational leaders, coaching teams and driving operational excellence ---------------------------------------------------------------------------------------------------------------------------------- What's in it for you? * Weekly Pay * Team meal whilst on shift prepared by our chefs * Every House Membership * 50% off Food & Drink, 7 days a week * Staff Room Rate; Any Bedroom, Any House, $100 a night * Private Health and Dental Care * Life Assurance * Day off on your birthday * Up to 50% Staff Discount on Cowshed & Soho Home * In conjunction with Soho Impact, take 2 days paid a year to support a charity of your choice. * Free Counselling Sessions * Cookhouse & House Tonic: Our Cookhouse & House Tonic programmes offer unique food and drink trainings, events and opportunities to inspire and educate. * Continuous training to develop yourself personally and professionally * Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to Soho House offers competitive compensation packages that feature global benefits and perks. Whether you’re seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to enhance your career ---------------------------------------------------------------------------------------------------------------------------------- Key duties… Service Excellence * Own and continually evolve the Club's service standards. * Ensure consistent delivery of luxury hospitality across all member-facing areas. * Conduct regular operational and service audits. * Drive continuous improvement in member experience. Operational Standards * Develop and implement Standard Operating Procedures. * Ensure consistency in presentation, grooming and operational execution. * Monitor quality assurance and compliance. Leadership Development * Coach Club Managers and Restaurant Managers. * Develop leadership capability within operational teams. * Identify training needs and implement development programmes. * Build a culture of accountability and service excellence. Member Experience * Monitor guest feedback, mystery diner results and service trends. * Lead service recovery initiatives. * Drive improvements in member satisfaction. Cross Functional Working * Partner with the Assistant General Manager and department leaders to embed standards throughout the business. * Support operational change initiatives. ---------------------------------------------------------------------------------------------------------------------------------- What we are looking for... * Minimum of 2+ years’ experience in similar capacity * Thrive in fast-paced, high-volume environments and maintain calm, through quickly and effectively problem solving under pressure * Must be hospitable, approachable, passionate about customer service and respectful towards colleagues and guests * Must be able to demonstrate competency as outlined in the training schedule and Club School * Must be able to work flexible shifts and schedules, including weekends and holidays as needed * Ability to take direction, work in a team environment and autonomously