
Knightec Group Hardware and Design AB · Solna
Som Service Designer hos Knightec får du driva strategiskt konceptarbete och utveckla användarcentrerade digitala tjänster i komplexa kundprojekt.
Som Service Designer hos Knightec får du driva strategiskt konceptarbete och utveckla användarcentrerade digitala tjänster i komplexa kundprojekt.
Därför är detta jobb för dig Vi söker en service designer till vårt Design & Digital Experience-team i Stockholm. Du har flera års erfarenhet av att driva service design-arbete i komplexa organisationer och är van att navigera i gränslandet mellan användarbehov, affärsmål och tekniska möjligheter. Du vill skapa produkter och tjänster som påverkar framtiden positivt och trivs i nära samarbete med designers, utvecklare, och kunder.
Du uppskattar variationen i kundprojekt – från offentliga myndigheter och samhällskritiska tjänster till industriföretag och medicinteknik. Du är trygg i att leda förändringsarbete genom design och har erfarenhet av att facilitera samskapande processer med olika intressenter. Samtidigt är du nyfiken på att fortsätta utvecklas tillsammans med teamet och bidra till vår gemensamma kompetens inom service design och produktutveckling.
Du kommer att arbeta inom vårt team Hardware & Design där vi kombinerar bred ingenjörskompetens med djup specialistkunskap inom design och ett användarcentrerat förhållningssätt för att utveckla fysiska produkter och digitala upplevelser hela vägen från koncept till produkt och kundupplevelse.
Som service designer hos oss ansvarar du för att driva service design- och konceptarbete i komplexa projekt och organisationer – från strategisk research till implementerbara och validerade koncept. Du arbetar både hands-on och strategiskt och hjälper våra kunder att utveckla tjänster och arbetssätt som skapar värde för verksamhet, användare och samhälle. Du kommer bland annat att:
Planera och leda service design- och konceptarbete i projekt och transformationsresor
Identifiera och definiera användar-, verksamhets- och affärsmål samt utforma vägar dit
Genomföra kvalitativ research genom intervjuer, fältstudier, workshops och användartester
Kartlägga och utveckla service blueprints och användarresor
Facilitera co-creation, prioriterings/idégenereringsworkshops och beslutsprocesser med användare, ledning och tvärfunktionella team
Utveckla och testa koncept och prototyper, ofta med fokus på digitala tjänster
Kommunicera värdet av service design och driva användarcentrerade arbetssätt i stora organisationer
Tillämpa inkluderande designprinciper och tillgänglighetsperspektiv genom hela tjänsteutvecklingen
Översätta insikter till strategiska tjänstekoncept som förenar användarbehov med affärs- och verksamhetsmål
Konketisera, paketera och presentera research, kundresor, service blueprints och strategiska rekommendationer på ett tydligt och engagerande sätt
Samarbeta tvärfunktionellt med designers, utvecklare, affärsansvariga och kunder
Vi söker dig som trivs i komplexa miljöer där design används som verktyg för förändring och innovation. Du är van att ta en ledande roll i uppdrag och bygga förtroende hos kunder och intressenter. Du har en god samarbetsförmåga och uppskattar en professionell och varm arbetsmiljö där vi stöttar och inspirerar varandra. Utöver dina personliga egenskaper ser vi att du har:
Flera års erfarenhet av service design i olika typer av komplexa organisationer
Erfarenhet av att planera, leda och genomföra service design-projekt som skapat verksamhets- och affärsvärde
Erfarenhet av arbete inom offentlig sektor, industri eller andra verksamheter med komplexa flöden och många intressenter
God vana av att facilitera workshops och driva samskapande processer
Erfarenhet av kvalitativ research, tjänstekartläggning och strategisk konceptutveckling
Förmåga att kommunicera och förankra beslut på både operativ och strategisk nivå
Flytande svenska och engelska i tal och skrift
En spännande resa med Knightec Group Knightec Group är idag en av Norra Europas ledande strategiska partners inom produkt- och digital tjänsteutveckling – hur häftigt är inte det?
Genom att förena ingenjörskompetens, digital expertis och affärsförståelse hjälper vi våra kunder att omvandla ny teknik till verkliga lösningar som skapar värde. Vi arbetar i skärningspunkten mellan affärsstrategi och teknikutveckling och stöttar våra kunder genom hela resan – från de första idéerna till utveckling, implementering och vidare utveckling.
På Knightec Group samlas människor med olika perspektiv, erfarenheter och specialistområden. Tillsammans skapar vi innovation som gör verklig skillnad – för företag, människor och samhället i stort.
För våra medarbetare innebär det stora möjligheter att vara med och forma framtidens lösningar genom meningsfulla projekt i teknikens absoluta framkant. Här får du inte bara utvecklas och växa i din roll – du blir också en del av ett team där nyfikenhet, samarbete och modet att utmana driver oss framåt.
Låter det som platsen för dig? Häng med på vår fortsatta resa!
Praktisk information
Detta är en tillsvidareanställning, placerad på vårt kontor i Stockholm, Rättarvägen 3 (Solna). Resor i tjänsten kan förekomma till våra kunder. Startdatum är så snart som möjligt eller enligt överenskommelse.
Skicka in din ansökan så snart som möjligt, men senast 2026-09-15. Om du har några frågor om tjänsten är du välkommen att kontakta Paola Banegas, Talent Acquisition Partner. Observera att vi, på grund av GDPR, endast tar emot ansökningar via vår karriärsida.
Vi ser fram emot att höra från dig!
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