Associate Store Leader , Dallas Southlake
As the Associate Store Leader, you will drive operational excellence and team engagement within our retail environment to ensure
every fan experiences the brand’s premium identity. You will translate On’s detail-oriented approach and customer-centric approach
into daily practice, autonomously while championing your team’s successes. Reporting to the Store Leader, you will support the
retail function by optimizing store workflows and fostering a culture of high performance and service with authenticity. Your
contribution ensures that our premium service standards are not only met but elevated through systemic thinking and operational
ownership.
- Own floor management and daily store operations with little to no guidance, ensuring a premium environment that reflects On’s
premium standards - Lead and coach the team on the Cloud CX philosophy, setting the benchmark for customer-centricity and service
excellence in every interaction - Manage stock levels according to business forecasts and proactively communicate merchandising
topics across functional teams - Analyze daily KPI’s and goals to identify root causes of challenges and implement actionable
behavior to enable positive change in store performance - Identify skill gaps across the Lead Store Advisor team and facilitate
training sessions on business-related topics as a champion for professional development - Drive the store’s vision and purpose by
engaging the team and fostering a culture of trust and shared accountability
- You bring 5+ years of experience in retail leadership or high-touch service environments, specifically within premium or
performance-driven brands - You demonstrate advanced problem-solving skills, with the ability to ask the right questions and think
systemically to solve operational hurdles - You are an expert facilitator with experience delivering technical or operational
training and coaching to diverse team members - You have a high level of emotional intelligence, consistently reflecting on
performance and pursuing new knowledge to stretch your professional limits - You communicate with authenticity and clarity,
building strong relational intelligence to influence and partner with cross-functional stakeholders
Our Retail team is the heartbeat of On, bringing our brand and products to life for our fans across the globe. We believe in
creating immersive, design-led spaces that go beyond traditional shopping to offer unforgettable experiences. As a team, we value
authenticity, collaboration, and a relentless drive for excellence. We move fast, stay agile, and always put our fans at the
center of everything we do, ensuring that every interaction delivers a moment of WOW.
On is a place that is centered around growth and progress. We offer an environment designed to give people the tools to develop
holistically – to stay active, to learn, explore and innovate. Our distinctive approach combines a supportive, team-oriented
atmosphere, with access to personal self-care for both physical and mental well-being, so each person is led by purpose. On is an
Equal Opportunity Employer. We are committed to creating a work environment that is fair and inclusive, where all decisions
related to recruitment, advancement, and retention are free of discrimination. We are requesting that you provide sensitive
demographic information such as gender identity and race/ethnicity to help us ensure that we are creating equitable and fair
experiences for all potential future team members. You are not required to provide this demographic information and this
information will in no way impact your eligibility for hire.