Area Software Architect - Communication Area

Every day, millions of messages are created, personalized, scheduled, and delivered through Voyado Engage. Behind that seemingly

simple experience lies one of the most complex distributed systems in our platform.

As retailers expect richer personalization, more channels, and increasingly real-time experiences, that complexity is only

growing. Our Communication Area owns the end-to-end communication platform, from content creation and personalization to

orchestration, delivery, and message tracking across multiple channels.

We’re now continuing to evolve the architecture behind that platform. This isn’t about maintaining what already exists. It’s about

making sure a business-critical system can keep evolving as our ambitions, volumes, and customer expectations grow.

As Area Architect, you’ll help set the technical direction across the Communication Area. You’ll work closely with engineering

teams, tech leads, Area Leadership, and fellow architects, helping teams make architectural decisions that balance what we need to

deliver today with where the platform needs to be years from now.

This role is about seeing the system beyond individual services and features. You’ll challenge assumptions, identify risks and

opportunities before they become blockers, and help teams understand how local decisions affect scalability, reliability, and the

evolution of the communication platform as a whole.

As part of the Area Leadership, you’ll work alongside our Engineering Manager, Product Lead, and UX Lead, shaping both what we

build and how we build it.

• Guide teams through architectural trade-offs around scalability, reliability, performance, developer experience, and long-term

maintainability

• Review and challenge significant technical proposals, exploring alternatives and strengthening designs before decisions become

difficult to reverse

• Look beyond today’s roadmap to identify emerging technical risks, opportunities, and foundational investments that will matter

in the years ahead

We believe you’re an experienced architect or senior technical leader who enjoys working with complex distributed systems where

technical decisions have real impact at scale.

You combine curiosity with decisiveness. You’ll be joining teams with years of accumulated knowledge about the communication

platform, and you won’t be expected to walk in with all the answers. Instead, you take the time to understand the system, its

history, and the reasoning behind existing decisions before setting a new direction.

You naturally look beyond individual components to understand dependencies, downstream effects, and how today’s decisions shape

tomorrow’s platform.

• Architectural leadership experience across multiple teams or domains, with a track record of guiding others toward consistent

technical direction as a technical lead, architect or senior engineer.

• Deep experience with distributed systems and event-driven architecture, including asynchronous processing, message queuing,

delivery guarantees, retry strategies, idempotency, and fault tolerance

• Experience with communication or messaging systems at scale, ideally covering several parts of the lifecycle from content

creation and personalization to scheduling, delivery, and tracking

• Experience designing integration architectures involving external systems or providers, such as email, SMS, push, or similar

delivery services

Experience with .NET/C#, Azure, high-volume transactional databases, content rendering or templating systems, or communication

platforms such as martech, CRM, CDP, or email marketing products is highly valued.

Communication at scale is a genuinely difficult engineering problem. Reliability, personalization, automation, multi-channel

complexity, external providers, and high message volumes all need to work together as one coherent system. You’ll be joining while

we’re actively investing in the next generation of that platform, including greater channel extensibility, deeper personalization,

and more sophisticated automation. That means real architectural problems to solve and the mandate to influence how we solve them.

Voyado wouldn’t be the powerful platform it is without the people behind it. We really care for our Voyadoers, and some examples

of what we can offer you are:

• You’ll operate in a culture that values curiosity, open discussion, and constructive challenge - where good ideas triumphs

hierarchy

Voyado is the ultimate solution for personalization and relevance across all channels—online and offline. Used by retailers and

e-commerce companies worldwide, Voyado makes it possible for every brand to engage customers, elevate shopping experiences, and

evolve their own businesses.

We are now a company of 350+ colleagues on an exciting journey and have recently established a presence in new markets to

strengthen our position in Europe. If you are ready for your next adventure and want to join our team on our expansion throughout

Europe and have an interest in customer care, e-commerce, retail, and tech - let's get in touch!

At Voyado, we believe in gender equality. We are proud sponsors of Womengineer as well as Tjejer Kodar! Read more about Tjejer

Kodar & Voyado here

Equality is not only about gender but also about making everyone feel welcome and heard in a multicultural and diverse

environment. We at Voyado strive to make everyone feel like they can bring their true self to work every day. Gender-equal and

diverse teams have more perspectives on life and bring different ideas to the table, which in the end leads not only to making a

better working environment but also a better product.

Before one applies it can always feel like you need a better resume, more polish, or just another year of experience, but we say

if you think this sounds like a place where you can shine don't hesitate to send in your resume!

We truly believe you’ll position yourself best for success in the interview process by being yourself with support from AI where

it makes sense, later in the process you will even be expected to use AI. But at the end of the day, what matters is meeting you,

the person behind the application.

There is no such thing as a perfect candidate; we’re all human so please, bring your authentic self! Don’t let AI over polish your

CV or answers to the point where we can’t hear your real voice because that’s what we care about the most.

Note: As of right now we are unable to proceed with applicants outside of the EU, and a requirement of eligibility to work at

Voyado is the right to work in the EU without limitations. Needless to say, this is something we are actively working on to be

able to onboard colleagues from all over the world.