Customer Experience Agent
Juni who? 👋
At Juni, we’re busy building the future of banking. We want to help businesses do more with less and get access to the financial
tools they need to operate, grow, and win globally.
How & why we do it 🚀
We give our people the same thing we’re building for our customers: freedom. Freedom to be 100% yourself. Freedom to explore your
potential and what’s more – make the most of it. We truly believe we’re making the world a better place for online businesses, and
we want you to be a part of that mission.
Your role at a glance:
As a Customer Experience Agent at Juni, you’ll be part of our Product organisation, joining the Customer Success function
alongside our Onboarding and Customer Retention teams. You’ll deliver exceptional support and experiences to our customers while
working closely with Product, Engineering, and Commercial teams to help improve both our product and customer experience. You’ll
be the first point of contact for inbound inquiries, resolving issues with empathy, clarity, and efficiency.
Every interaction you have helps shape how customers experience Juni. Your work directly contributes to customer trust, loyalty,
and continuous product improvement as we scale.
Your responsibilities 👏
In this role, you’ll:
Deliver exceptional customer support
Manage inbound customer conversations across Intercom chat and email.
Resolve customer inquiries accurately, efficiently, and with empathy.
Triage and escalate urgent or high-risk issues, including fraud and critical payment incidents.
Deliver clear, consistent, and professional communication in every interaction.
Ensure customer conversations are accurately documented and tagged.
Collaborate across teams to resolve complex customer issues.
Meet service standards while maintaining a high-quality customer experience.
Drive continuous improvement
Identify recurring customer issues and share actionable insights with Product, Engineering, Commercial, and Leadership teams.
Act as the voice of the customer by surfacing trends and opportunities to improve the customer experience.
Contribute to process improvements and knowledge base content that enable customers and teammates to succeed.
Support reporting on customer trends and operational insights that help improve our product and customer experience.
Tools you’ll use ⚙️
Intercom
G-suite
Slack
Hubspot
Docmost
Qualifications 👑
What we need to see
- 1–3 years of experience in a Customer Support or Customer Experience role, within fintech, banking, SaaS, or another fast-paced
technology environment.
Proven ability to deliver excellent customer experiences while working against service targets.
Professional written and verbal communication skills in both Swedish and English.
Comfortable handling sensitive or high-risk customer situations, such as fraud or payment-related issues.
Experience using Intercom Support or similar customer support softwares.
What we’d love to see
Familiarity with basic accounting or financial services concepts.
Curiosity to understand customer problems and continuously improve how we solve them.
Experience contributing to process improvements or knowledge base documentation.
Your people 👥
Our team is as ambitious as the customers we serve. We move quickly, care deeply about our customers, and work together to turn
bold ideas into reality. We believe great customer experiences are built by great people, and we’re committed to helping each
other grow.
Your benefits 😍
Transparent. Caring. Empowering. Our benefits reflect the way we work.
Hybrid working, with at least two days per week from our Stockholm hub.
Annual company onsite where Junis from across the business come together.
Opportunities to grow your career through both individual contributor and people leadership paths.
RSUs. We can’t promise you’ll make a fortune. But we’ll give it our very best shot
30 vacation days
Private Health insurance.
Beautiful offices in central Stockholm and Gothenburg, with waterfront views.
Additional information 📌
This role is based in our Stockholm hub, where the majority of our Customer Experience and Product teams are located.
Please note that we’re currently unable to sponsor work visas. A valid Swedish work permit is therefore required for this role.
- Dear recruitment agencies: we appreciate your enthusiasm, but we’re keeping this recruitment in-house—so no calls, emails, or
carrier pigeons, please.