Customer Experience Specialist med AI-fokus

Sandvik Aktiebolag

Do you thrive in shaping how organizations understand their people – and turn insights into real actions that drives transformation? Here, you turn complexity into clarity and insights into actions that shapes how we work and grow. Why Sandvik? Joining us means being part of a global, tech-driven organization where collaboration and continuous learning is powered by everything we do. Work in an inclusive culture where different perspectives are valued Be part of a team where learning and development happens every day Contribute to meaningful transformation across a global organization About the job You lead and evolve how employee insights are captured, understood, and translated into impact across the organization. By identifying what matters most across the employee lifecycle, you will enable HR and business leaders to focus on the right priorities and drive tangible impact. You will play a key role in the Group Employee Experience team by providing your peers with insights and ways to measure the impact of our initiatives, as well as shifting us towards understanding the full employee experience - with engagement data, touchpoint data and focus group insights. Job responsibilities Shape and develop our employee listening approach Create simple, relevant surveys and data structures that help us understand key employee experience touchpoints Bring together insights from engagement, lifecycle, HR and business data to show what shapes the employee experience Identify the key moments that matter most across the employee journey Turn complex data into clear priorities and practical recommendations for leaders Help HR and business stakeholders understand insights and take meaningful action Location and flexibility This is a global role. Location is preferably Stockholm or Sandviken but can be flexible for the right candidate Your profile You are a data-driven, analytical professional with a strong ability to connect data to business impact. You combine deep analytical expertise with the ability to communicate insights in a clear and engaging way, with a strong passion for employee experience. Your background includes: Proven experience in business or people analytics Experience or high understanding of measuring employee- or customer experience, including persona concepts Strong analytical capability, including driver analysis, segmentation and trend analysis Advanced skills in Power BI and data visualization Experience with employee listening platforms (e.g. Peakon or similar) Experience working in a global and cross-functional environment An AI-ready mindset, using AI to enhance analytics and decision-making Great collaboration skills and a passion for employee experience You lead through inspiration rather than authority, creating engagement and trust across the organization. A curious and open mindset helps you challenge the status quo, simplify complexity, and activate others. By communicating clearly and building strong relationships, you make it easy for people to understand, contribute, and act on insights. Our culture At Sandvik, we’re tech driven, innovative and entrepreneurial. We believe that success is a team effort so we value diversity and are committed to creating an inclusive culture where people can be themselves and reach their full potential. So, we invest in supporting each other, learning together and celebrating our differences. Visit our stories hub, LinkedIn or Facebook to get to know us further. Contact information At Sandvik, we’re tech driven, innovative and entrepreneurial. We believe that success is a team effort so we value diversity and are committed to creating an inclusive culture where people can be themselves and reach their full potential. So, we invest in supporting each other, learning together and celebrating our differences. Contact information For further information about this position, please contact Susanne Ljung Nilsson, hiring manager, susanne.ljung_nilsson@sandvik.com. Due to summer vacations, response times may be longer than usual during this period. We’ve already decided on which advertising channels and marketing campaigns we wish to use and respectfully decline any additional contacts in that matter. Union contacts Johanna Beijer, Unionen, +46 (0)70 616 18 27 Erik Knebel, Akademikerföreningen, +46 (0)70 340 47 03 Peter Olsson-Andrée, Ledarna, +46 (0)70 222 48 55 Recruitment Specialist: Lisbeth Häggström How to apply Send your application no later than August 2nd, 2026. Click apply and include your resume and cover letter in English. Please note that we don’t accept applications by e-mail. The selection process begins when the application period has ended. Job ID: R0094054. At Sandvik, we value work-life balance and due to summer vacation, it may take a little bit longer until we reply in this process. We aim for an open and fair recruitment process and use different tools to ensure an objective assessment. Later in the process, you may be invited to complete a personality and logic test. To learn more about our recruitment process, please visit our career site or contact HR Services at hrservices.sweden@sandvik.com. Sandvik is a global, industrial technology group providing solutions that enhance productivity, profitability and sustainability for the manufacturing, mining and infrastructure industries. We are at the forefront of digitalization and focus on optimizing our customers’ processes. Our world-leading offering includes equipment, tools, services and digital solutions for machining, mining, rock excavation and rock processing. In 2025 the Group had approximately 42,000 employees and revenues of about SEK 121 billion in more than 150 countries.

Legora AB

About Us Legora is redefining how legal work gets done. Not built for lawyers, built with them. We work alongside the world’s best legal teams, who expect excellence, precision, and speed, and we hold ourselves to the same bar. Our AI-native workspace lets legal professionals move faster, think more clearly, and operate with sharper precision. By analysing thousands of documents in minutes and powering end-to-end workflows, we cut through complexity, teams can focus on what matters: judgment, strategy, and outcomes. 1,000+ customers across 50+ countries trust us, including Cleary Gottlieb, Goodwin, Linklaters, White & Case, Dentons, and Barclays. We’ve scaled to $100M+ in ARR, with teams across Europe, North America and APAC, and continue to expand through acquisitions including Qura, Walter AI and Graceview. We partner with world-class performers: including Aaron Judge and the New York Yankees, Ludvig Åberg (and his caddie), and campaigns featuring Jude Law. Joining Legora means three things. We lean in: ownership over titles, outcomes over intentions. We fight for excellence: high standards, direct, ego-free feedback. We grow together: as a team and with our customers. Mission before ego. Everyone contributes. No one coasts. If you’re driven by impact, pace, and raising the bar. This is the place. What you’ll be doing Let's get the tricky part out of the way: this role doesn't fit neatly into a traditional box. It's part legal ops, part product specialist, part solutions architect, and part client whisperer. If you enjoy roles that stay static, this probably isn't it. Your mission is to help our clients, some of the most sophisticated tax and legal advisory teams in the world, get the absolute most out of our platform. Some of what you'll be up to: Acting as a thought partner to tax partners, legal advisory leaders, and consulting teams - building trusted relationships, addressing tricky pain points, and identifying high-value opportunities for them to scale their use of Legora across service lines and jurisdictions. Working together with Go To Market and Customer Success in taking full ownership of client relationships - from running pilots with key practice areas, to onboarding new team members across tax, legal and consulting functions, and ultimately guiding firm-wide adoption across Big 4 and professional services firms. Be the voice of tax and legal advisory users inside Legora - sharing insights from tax structuring teams, regulatory advisory practices, and legal consulting functions that directly inform product development, roadmap priorities, and strategic direction. Delivering clear, confident product demos and training that bring the power of our platform to life - whether you're presenting to a tax partner, rolling out to a global advisory team, or training legal consulting professionals. Documenting best practices from leading professional services firms, contribute to the development of scalable playbooks, and help shape how we grow this function globally. Confidently helping tax and legal advisory teams navigate one of the biggest shifts in how professional services operate - from evaluating the ROI and competitive advantage of AI to clearly mapping how AI will impact different service lines, from tax compliance to regulatory advisory. What you bring You come from the world of tax and legal advisory; but you've never been content with how things have always been done. You may have trained at a Big 4 firm, working across tax structuring, legal advisory, or consulting. Perhaps you've specialised in legal operations, innovation, or technology implementation within a professional services environment. Maybe you've even moved into legal tech or consultancy, helping advisory teams modernise and scale. Either way, you know how tax and legal advisory teams think, work, and (sometimes) struggle and you're ready to help them level up with technology. You'll thrive in this role if you: Have a background in law or tax, with experience at a Big 4 firm or leading professional services practice - ideally with exposure to multiple service lines, jurisdictions, or innovation initiatives. Are tech-curious and product-savvy. Not necessarily a coder, but passionate about navigating technical conversations, especially around things like generative AI, technology implementation, innovation and productivity. Communicate clearly and confidently with diverse stakeholders, from tax partners to consulting leaders, and from lawyers to engineers. I.e. translating across disciplines is second nature to you. Bring structure to ambiguity and energy to complexity; and enjoy being the calm, credible presence in a fast-moving environment. Understand how to evaluate and improve existing processes as a direct result of new and emerging technologies - whether that's streamlining tax compliance workflows, enhancing regulatory analysis, or improving multi-jurisdictional advisory work. Are proactive, self-directed, and comfortable juggling multiple client relationships at once. Care deeply about quality, but don't get stuck in perfectionism - you get things done, and you make them better over time. Understand the commercial realities of professional services: leveraging teams efficiently, demonstrating value to clients, managing complex multi-jurisdictional matters, and balancing technical excellence with commercial delivery. A few more things We're a fast-growing company with bold ambitions, so you'll be joining at a time when things are moving quickly - in the best possible way. You'll have a lot of autonomy, a lot of responsibility, and the chance to genuinely shape how this function evolves. Everyone here has a founder-mentality. If that sounds exciting rather than terrifying, we'd love to hear from you. Legora is an Equal Opportunity Employer At Legora, we believe great teams are built on diversity of thought and experience. We’re proud to be an equal opportunity employer and committed to creating an inclusive, high-performance culture where everyone can do their best work. We welcome people of all backgrounds and don’t discriminate based on race, color, religion, national origin, gender, gender identity or expression, sexual orientation, age, disability, veteran status, or any other characteristic protected by law.

Legora AB

About Us Legora is redefining how legal work gets done. Not built for lawyers, built with them. We work alongside the world’s best legal teams, who expect excellence, precision, and speed, and we hold ourselves to the same bar. Our AI-native workspace lets legal professionals move faster, think more clearly, and operate with sharper precision. By analysing thousands of documents in minutes and powering end-to-end workflows, we cut through complexity, teams can focus on what matters: judgment, strategy, and outcomes. 1,000+ customers across 50+ countries trust us, including Cleary Gottlieb, Goodwin, Linklaters, White & Case, Dentons, and Barclays. We’ve scaled to $100M+ in ARR, with teams across Europe, North America and APAC, and continue to expand through acquisitions including Qura, Walter AI and Graceview. We partner with world-class performers: including Aaron Judge and the New York Yankees, Ludvig Åberg (and his caddie), and campaigns featuring Jude Law. Joining Legora means three things. We lean in: ownership over titles, outcomes over intentions. We fight for excellence: high standards, direct, ego-free feedback. We grow together: as a team and with our customers. Mission before ego. Everyone contributes. No one coasts. If you’re driven by impact, pace, and raising the bar. This is the place. What you'll be doing Let's get the tricky part out of the way: this role doesn't fit neatly into a traditional box. It's part legal ops, part product specialist, part solutions architect, and part client whisperer. If you enjoy roles that stay static, this probably isn't it. Your mission is to help our clients, some of the most important government legal departments and public institutions in the world, get the absolute most out of our platform. Some of what you'll be up to: Acting as a thought partner to government legal advisers, institutional counsel, and public sector legal teams - building trusted relationships, addressing tricky pain points, and identifying high-value opportunities for them to scale their use of Legora across departments and jurisdictions. Working together with Go To Market and Engagement in taking full ownership of client relationships - from running pilots with key government departments, to onboarding new team members across legal, policy, and regulatory functions, and ultimately guiding organisation-wide adoption across government bodies and public institutions. Be the voice of government and institutional users inside Legora - sharing insights from policy teams, regulatory bodies, parliamentary counsel offices, and public sector legal departments that directly inform product development, roadmap priorities, and strategic direction. Delivering clear, confident product demos and training that bring the power of our platform to life - whether you're presenting to a government legal department, rolling out to a regulatory agency, or training institutional legal teams. Documenting best practices from leading public sector organisations, contribute to the development of scalable playbooks, and help shape how we grow this function globally. Confidently helping government and institutional teams navigate one of the biggest shifts in how public sector legal work operates - from evaluating the ROI and efficiency gains of AI to clearly mapping how AI will impact different functions, from legislative drafting to regulatory compliance and policy development. Understanding and navigating the unique requirements of public sector organisations, including security clearances, data sovereignty, transparency obligations, and procurement processes. What you bring You come from the world of government or institutional law; but you've never been content with how things have always been done. You may have worked as a government lawyer, parliamentary counsel, or legal adviser in a public institution, managing complex policy matters and legislative work. Perhaps you've worked in private practice serving government clients, understanding their unique needs and constraints. Maybe you've been involved in legal operations, digital transformation, or innovation initiatives within the public sector. Either way, you know how government and institutional legal teams think, work, and (sometimes) struggle and you're ready to help them level up with technology. You'll thrive in this role if you: Have a background in law, with experience working in government, public institutions, or serving public sector clients - ideally with exposure to multiple departments, policy areas, or jurisdictions. Understand the public sector context: accountability to citizens, budget constraints, transparency requirements, complex stakeholder management, and the balance between innovation and risk aversion in government settings. Are tech-curious and product-savvy. Not necessarily a coder, but passionate about navigating technical conversations, especially around things like generative AI, technology implementation, innovation and productivity. Communicate clearly and confidently with diverse stakeholders, from government legal advisers to policy makers, and from civil servants to engineers. I.e. translating across disciplines is second nature to you. Bring structure to ambiguity and energy to complexity; and enjoy being the calm, credible presence in a fast-moving environment. Understand how to evaluate and improve existing processes as a direct result of new and emerging technologies - whether that's streamlining legislative drafting, enhancing regulatory analysis, improving policy development, or managing freedom of information requests. Are proactive, self-directed, and comfortable juggling multiple client relationships at once. Care deeply about quality, but don't get stuck in perfectionism - you get things done, and you make them better over time. Navigate security and confidentiality requirements with confidence, understanding the sensitivities of working with government and institutional clients. Appreciate the mission-driven nature of public sector work and the importance of delivering value for taxpayers and citizens. A few more things We're a fast-growing company with bold ambitions, so you'll be joining at a time when things are moving quickly - in the best possible way. You'll have a lot of autonomy, a lot of responsibility, and the chance to genuinely shape how this function evolves. Everyone here has a founder-mentality.