Guest Experience Coordinator till Hellsten Hotels

NENI Stockholm will open in 2026 as a rooftop Eastern Mediterranean restaurant and bar, located in Kungsholmen, Stockholm. Building on the success of NENI Amsterdam and other NENI venues across Europe, NENI Stockholm will combine vibrant Eastern Mediterranean flavors with a Nordic perspective, a strong sharing philosophy, and a lively, destination driven atmosphere. We are now looking for an experienced Supervisor to join the opening project and take a key role in leading service operations from day one. NENI stands for an Eastern Mediterranean kitchen and dining experience rooted in generosity, collaboration, and joy. Food is designed to be shared, enjoyed together, and celebrated. Our motto remains: “Life is beautiful. Be part of it!” The Role As Supervisor at NENI Stockholm, you are a key operational leader on the floor, responsible for ensuring that daily service runs smoothly, efficiently, and in line with NENI’s standards. You take ownership of the guest journey during service, support the team in real time, and act as a central link between the kitchen, bar, and front of house teams. You are highly present during service, leading by example and supporting the service team with structure, direction, and confidence. You manage guest flow, table pacing, and service priorities, while ensuring that quality, consistency, and atmosphere are maintained throughout the shift. This role requires strong situational awareness, the ability to make quick decisions, and a calm, solution-oriented approach in a high-volume, quality-driven environment. As part of the opening project, you will play an active role in shaping how service operates from day one. You will contribute to building a strong service culture, implementing clear routines, and ensuring that standards are embedded from the very beginning. You will actively contribute to: ✅ Pre-opening service preparation, setup, and team briefings ✅ Establishing service routines, workflows, and communication structures ✅ Supporting onboarding, training, and development of service team members ✅ Leading service on the floor and responding to operational challenges ✅ Supporting a successful opening and first year of operations You work closely with the Restaurant Manager and management team, taking responsibility for service execution while ensuring that guests receive warm, professional, and engaging experience. Who are you? ☀️ Full-time availability ☀️ Proven experience as a Supervisor, Shift Leader, or strong Senior Waiter/Waitress ready for the next step ☀️ Interest in wine and wine knowledge is a plus ☀️ Background in quality-driven restaurants or hospitality environments ☀️ Confident floor leader with a calm, solution-oriented mindset ☀️ Strong focus on guest experience and service standards ☀️ Organized, reliable, and comfortable making decisions during service ☀️ Able to communicate clearly with kitchen, bar, and service teams ☀️ Fluent in English (verbal and written) Swedish is a plus Key ResponsibilitiesService Leadership 📍 Lead and coordinate service operations on the floor 📍 Actively manage guest flow, pacing, and table turns 📍 Support and guide the service team during service Guest Experience 🏆 Ensure a welcoming, engaging, and high-quality guest experience 🏆 Handle guest feedback and resolve issues professionally 🏆 Uphold brand values and service standards Team Support & Organization 👑 Support training, onboarding, and daily team briefings 👑 Ensure staffing, station coverage, and breaks are followed 👑 Motivate and support the team throughout service Standards & Compliance 💁🏼‍♀️ Ensure service procedures, hygiene, and safety standards are followed 💁🏼‍♀️ Maintain cleanliness, organization, and structure in service areas 💁🏼‍♀️ Support opening and closing routines What’s In It for You? 👇🏼 Full time position 👇🏼Key supervisory role in an exciting opening project 👇🏼 Competitive salary, aligned with experience and responsibility 👇🏼 Pension contributions and holiday pay according to Swedish regulations 👇🏼 Daily staff meals 👇🏼 Generous staff discounts at NENI venues 👇🏼 Opportunity to be part of an exciting restaurant opening project 👇🏼 Professional, international, and quality-driven working environment 👇🏼 Long-term development and career progression opportunities within a growing hospitality group Career Opportunities NENI continues to grow across Europe and beyond. This role offers long‑term development opportunities within the group, including future openings, international projects, and leadership roles. Interested? Please send your application including CV and a short motivation.More details about the recruitment process and timeline will be shared with selected candidate

Dream Big - Join Villa Valentina! Urban Italian Group is launching Villa Valentina, a modern Spanish farmhouse restaurant  with Mediterranean influences, opening in Slussen, Stockholm May 2026. The restaurant is UIG’s love letter to the Southern Mediterranean coast , inspired by Spanish farmhouses and defined by passion and love for social dining. Villa Valentina is about sharing experiences and laughter with your friends and loved ones. We focus on a social, shareable dining experience, genuine hospitality, carefully selected ingredients and a menu designed to be enjoyed together, creating a warm and lively restaurant with personality at its core. Set in the new heart of Slussen, Villa Valentina will be one of Scandinavia´s most significant openings, a large-scale, high-exposure venue designed for very high volume, with up to 350 seats during the summer season. Our Restaurants: Basta Instagram - A casual dining concept delivering great guest with strong value for guests. Florentine Instagram Sweden | Instagram Spain - An international upscale casual trattoria delivering refined dining. Trattoria Giorgio's Instagram - A lively 1960s Milanese trattoria in Östermalm. Lola Maria Instagram - Vibrant Andalusian tapas, in the heart of Malmö. Villa Valentina Instagram - Modern Spanish farm house concept with mediterranean influences. Opening June 2026. About You & The Role This role is for a Sous Chef who takes pride in doing things properly and building strong results over time. You will work in a structured, high-volume kitchen with clear standards. The days are busy and demanding, and the rhythm can be intense, but the satisfaction comes from keeping the kitchen running smoothly, supporting the team, and maintaining quality under pressure. Your impact is felt in how the service flows, how the team performs, and how standards are upheld every day. Progress here doesn’t come from fast titles or constant change. It comes from consistency, feedback, and taking responsibility in the daily operation. Sous Chefs who do well enjoy being a steady presence in the kitchen, coaching others, solving problems during service, and taking real ownership of execution together with the Head Chef. If you value responsibility, clear expectations, and the feeling of finishing a service knowing the team performed well because of your leadership, this environment will suit you. Key Responsibilities Kitchen Leadership & Operations Support and participate in the preparation and production of all food Ensure dishes are prepared and presented according to recipes, portioning, and quality standards Monitor food quality during and after preparation, making adjustments when needed Step in to lead the kitchen in the Head Chef’s absence Team Management Support scheduling and daily coordination of kitchen staff Assist in training and developing BOH team members according to company standards Act as a role model in performance, teamwork, and kitchen culture Quality, Safety & Compliance Ensure the kitchen operates in line with health and safety regulations Support equipment inspections and preventive maintenance routines Financial & Administrative Responsibility Assist with ordering and receiving food products and kitchen supplies Help monitor waste levels and maintain strong stock control Key Requirements Strong leadership skills Ability to perform consistently in a high-volume environment Proficient financial awareness and cost understanding Ability to build and maintain a world-class team culture Excellent time management Benefits Our team is full of big hearted and incredibly talented colleagues who will make sure you feel very welcomed from day one. Competitive market salary + tips Average of 40 hours a week Housing (T&Cs applies) Seasonal and permanent contracts 5000SEK referral bonus scheme for introducing a successful colleague Best on the market growth opportunities Regular performance reviews and salary evaluations Full onboarding, cross training and tailored career development plan The unforgettable annual UIG Gala party and team nights out International trips and possibility to work abroad Friends for life What We Offer Joining Urban Italian Group means becoming part of a vibrant, forward-thinking family where creativity meets collaboration: Growth & Vision: Be at the forefront of developing one of Scandinavia’s fastest-growing hospitality brands. Leadership Impact: Inspire and influence a dynamic team, leaving your mark on operations across multiple brands. Competitive Rewards: Enjoy a market-leading salary paired with performance-based bonuses. Professional Development: Access resources and training designed to elevate your culinary and leadership expertise. A Strong and Supportive Foundation: With our dedicated team behind you, cultivate a positive and thriving kitchen environment.