Junior front desk and conference host (temporary position)

Soho House Portland is hiring a Club Receptionist/Host! Scope of the Job   As a full-time Club Receptionist/Host, you are the first point of contact for members and guests. You are responsible for managing the arrival experience, answering incoming calls, and handling reservations. This role requires acute organizational skills, a warm disposition, and the ability to foster a positive, hospitable atmosphere from arrival to departure.     Key Responsibilities * Guest Relations: Welcome members by name and greet new guests warmly to set a positive tone. * Inquiry Management: Answer high-volume phone lines, taking messages and handling general inquiries or deliveries. * Reservations & Seating: Manage reservations via OpenTable for the club. Ensure all anticipated covers are accounted for and tables are ready. * Floor Support: Assist Food & Beverage managers with service execution and handle guest-list duties across multiple levels. * Problem Solving: Support, redirect, and resolve guest concerns in real time. * Membership Liaison: Build relationships with members, manage expectations, and forward feedback or issues to the Membership team. * Operations & Care: Maintain a clean, safe desk and reception area while managing the coat check closet. * Team Development: Train junior reception team members on Soho House process and service standards.   Required Skills & Qualifications * Experience: Minimum 3+ years of experience in a high-volume receptionist or hosting role. * Systems: Proficiency with OpenTable is required. Experience with Salesforce and Opera is a plus. * Communication: Strong verbal and written communication skills with the ability to maintain strict discretion. * Work Style: Exceptionally detail-oriented, articulate, and capable of multitasking in a demanding environment. * Flexibility: Ability to work a flexible schedule, including nights, weekends, and holidays.   Physical Requirements * Stand and work on your feet for at least 8 hours in a fast-paced environment. * Move quickly between different areas of the club, both indoors and outdoors. * Move, pull, carry, or lift at least 40 pounds. * Seize, grasp, turn, and hold objects with hands. * Occasionally kneel, bend, crouch, and climb.   Why Work With Us?   Soho House offers competitive compensation packages along with global benefits, perks, and professional development opportunities. * Health Care & 401K: Full medical, dental, and vision benefits, plus a 401k retirement fund with a 2% match. * Paid Time Off: Combined vacation and sick days. * Career Progression: Opportunities to grow your career managerially or technically, both domestically and internationally. * Learning & Development: Access to a wide range of internal and external training courses. * Cookhouse & House Tonic: Monthly calendars featuring food and drink trips, training, and events. * Team Events: Monthly events including fitness sessions, cinema screenings, and art classes. * Team Meals: Complimentary substantial meals provided while on duty. * Soho Impact: Opportunities to get involved in mentoring, apprenticeships, local outreach, and sustainability initiatives.   ----------------------------------------------------------------------------------------------------------------------------------

Our Personal Lines division is seeking a highly skilled and experienced Executive Underwriter to join our team. This role is open to remote.  This is a full time, exempt role.  POSITION OVERVIEW: This role is crucial in helping our agents find tailored solutions, focusing on High Value accounts and customers with complex insurance needs. This position encompasses all lines of business for these clients. IN THIS ROLE YOU WILL:  * Work within the highest level of authority for front line underwriters, using it responsibly showing financial discipline and alignment with the overall goals of the organization. * Anticipates audience needs when communicating, actively seeks to understand when there is a lack of clarity, and can clearly articulate and express points of view and perspectives both verbally and in writing. * Judgment and Decision Making: Able to apply logic to decisions, identifying and evaluating risks and implications. Uses current data and information to inform recommended decisions and actions. * Agility and Adaptability: Ability to work in a fast-paced, highly dynamic environment. Able to shift focus and manage new and changing situations. * Teamwork and Collaboration: Seeks opportunities to share information and offer ideas that will allow others to benefit or succeed. Shows respect for differences and diversity in ideas and views. * Collaborate with State Management, Product, Operations, Actuarial, and Underwriting Strategy teams to execute company initiatives and goals. * Portfolio Management: Manage an assigned book of business by adhering to your individual underwriting authority, service level requirements, underwriting quality expectations, new business and retention goals, and maintaining a profitable book that is aligned with division goals. * Complex Underwriting: Handle complex and escalated underwriting matters, leveraging expertise to create solutions that meet customer needs. * Responsiveness: Responds to agent inquiries within required service levels. This includes, but is not limited to, new business submissions, phone calls and emails. expected to respond quickly to peers and junior underwriters * Agent Relationships: Build and maintain strong relationships with agents, providing counsel and guidance on the High Value segment and completing necessary agency travel to nurture relationships. * Prospecting: Partnering with agents to actively prospect, solicit, and underwrite new High Value accounts to achieve profitable growth aligned with company objectives, state and territory goals. * Market Monitoring: Monitor market trends to inform underwriting decisions and strategies. * Market Knowledge: Continuously develop knowledge of the insurance market. * Leadership and Mentoring: Lead high-priority presentations and trainings, and mentor junior underwriters, providing guidance on complex cases. * Referral Handling: Handle referrals from underwriters with lower authority. * Claims and Legal Interaction: Interact with claims and legal teams regarding large losses and participate in claims and legal roundtables. * Territory Performance and Growth: Manages and grows assigned territory to achieve profitable results through new business development and disciplined underwriting practices.  * Prioritization and Desk Management:Takes personal ownership for the management of workload and output amongst assigned agents.Applies understanding of business workflows and processes to determine focus and urgency needed. * Negotiation: Effectively negotiates with agents on exceptions and recommends mitigation efforts to make the requested exception more palatable or in line with our underwriting strategy. WHAT YOU NEED TO APPLY:  * Educational Background: Bachelor’s degree. * Minimum of 5 years of PL high value underwriting or high value sales experience * CPCU, CIC, CPRIA or related insurance designations preferred * Ability to work in a fast-paced or stressful environment * Strong team collaboration skills and strong communication skills * Travel: 25%-35% agency travel required (both in-person and virtual).