Key Account Manager - Strategic Accounts

Mentimeter

Mentimeter is an engagement tool with a clear goal in mind. To turn presentations into conversations. Through real-time interactivity and clear visualizations, we get people to participate, engage and become more productive. Transforming all those passive meetings, airless classrooms and drawn out trainings into valuable and memorable moments. We truly believe that you achieve the best results by doing things together. And that successful leaders need to adopt a curious and collaborative mindset in order to get there. So with you at Mentimeter, you’ll be a big part of the ambition to help over 1 billion people listen, learn and work better together. Mentimeter’s Strategic Accounts represent our most complex and high-value enterprise partnerships. These customers require structured account strategy, executive-level engagement, and cross-functional collaboration to drive long-term growth. As a Sales Manager within Strategic Accounts, you lead a team of Strategic Key Account Managers and Enterprise Customer Success Managers. Together, you are accountable for retention, expansion, and long-term partnership development across a portfolio of global enterprise customers. This is a high-impact leadership role. You are responsible for predictable revenue performance, team development, and elevating how we engage with customers at the most senior levels. You lead by combining clarity with empathy, and accountability with trust. You set direction, challenge performance, and create an environment where individuals and teams can operate at their full potential. You are not just managing a team - you are building a high-performing unit capable of leading complex global enterprise partnerships with consistency and strategic impact. You are comfortable operating in ambiguity, creating structure where needed, and balancing short-term commercial outcomes with long-term strategic growth. What you will do: * Identify, hire, lead, coach, and develop a high-performing team of Strategic Key Account Managers and Enterprise Customer Success Managers * Drive predictable revenue performance across renewals and expansion through strong account strategy, forecasting discipline, pipeline quality, and operational rigor * Own forecasting and risk management, ensuring high accuracy, early risk identification, and clear mitigation plans * Elevate customer conversations from product usage to business impact, ensuring your team operates confidently and credibly in executive-level engagements * Coach team members in complex deal strategy, stakeholder mapping, executive engagement, and value-based selling using structured methodologies (e.g. MEDDPICC), while continuously elevating strategic thinking and commercial capability across the team * Actively engage in selected strategic accounts to support, challenge, and elevate high-impact customer interactions * Drive cross-functional alignment and influence across Product, Marketing, RevOps, Customer Success, and senior leadership teams to maximize customer value and commercial outcomes * Build and maintain a strong operating rhythm across the team, including 1:1s, deal reviews, forecasting, and strategic planning * Set clear performance standards through consistent inspection, candid feedback, and accountability, while fostering ownership and continuous improvement * Continuously reflect on performance through structured reviews, pattern recognition, and feedback loops What Success Looks Like * Your team consistently achieves high net revenue retention through a balance of strong renewals and meaningful expansion, with high forecast accuracy * Account strategies are clear, structured, and focused on business outcomes and long-term growth * Team members operate confidently in executive-level conversations * Risks are identified early, communicated clearly, and managed proactively * The team demonstrates strong ownership, accountability, and continuous improvement * You are recognized as a strategic leader who builds both performance and people * Team members consistently grow in strategic capability, executive engagement, and commercial ownership How you lead  * Lead with authenticity by building trust through transparency, self-awareness, and consistency * Balance care and challenge by supporting your team while holding a high bar for performance * Set clear direction by simplifying complexity, prioritizing effectively, and connecting work to purpose and impact * Drive results with courage by making decisions, addressing issues early, and challenging the status quo when needed * Develop high-performing teams by investing in people, creating psychological safety, and enabling growth over time * Operate with ownership by taking responsibility for outcomes, decisions, and the environment your team operates in Must-haves for this role   * Proven experience (minimum 5+ years) leading enterprise sales or strategic account management teams in a SaaS environment * Strong track record of delivering predictable revenue across renewals and expansion * Deep experience working with complex, multi-stakeholder enterprise accounts * Strong coaching capability with experience developing high-performing commercial teams * High business acumen and ability to elevate conversations to executive and strategic levels * Experience with structured sales methodologies and deal coaching * Strong analytical capability with the ability to use data to drive performance and decisions * Excellent communication skills and professional-level English Not required: * You don’t have to know Swedish (we are an English-first organization, daily work is carried out in English and the Mentimeter team currently boasts over 50 different nationalities!) Resources we have to support you: * A strong Sales Management Team to drive strategic projects and initiatives  * Marketing, SalesOps and RevOps to support in analysis and tactics * Professional toolstack and data gathering services (Intercom, Looker, Hex, Mixpanel, Google PlanHat, Salesforce, SalesLoft) * Tailored Management Training Programs to develop as a leader Compensation at Mentimeter At Mentimeter, we believe in fair and transparent compensation that grows with you. The salary range for this role is SEK 80,000-95,000 per month. It’s intentionally broad to reflect the different stages of growth within the role: from early development to deep expertise and meaningful impact. Where an individual is placed within the range depends on factors such as relevant experience, demonstrated skills, and alignment with the role’s requirements. We’re committed to supporting your growth. You’ll have ongoing development conversations with your manager, and your salary will evolve as you build skills and contribute to our mission. In addition to your monthly salary, we offer a comprehensive benefits package—learn more about it here: https://www.mentimeter.com/benefits/stockholm What Mentimeter can offer At Mentimeter we can offer a diverse and inclusive work environment supported by smart and driven colleagues. We believe in continuous professional development for all of our colleagues and therefore offer access to a leadership program (including external personal coach) and relevant education to ensure that we continue to be state-of-the-art when it comes to innovating and building Mentimeter. Your place will be in a growing company with lots of career opportunities, working on a beloved product used by more than 300 million people. It’s not all about work though, we also offer a very healthy view on work-life balance. All of this comes attached with a competitive compensation and benefits package, including pension contributions. Learn more about our benefits by visiting our Benefits & Perks page AI and Hiring at Mentimeter At Mentimeter, we believe AI helps us work smarter - but it never replaces the human assessment, curiosity, and personal connection that define our culture and our hiring. We use AI as a sparring partner: to bounce ideas, bring new perspectives, support structure, and make our work more efficient. But the meaning, decisions, and interactions always come from people. * AI does not screen or decide on candidates. *  There is no automated filtering, ranking, or decision-making in our recruitment process. Every application is reviewed by a person. * Hiring teams may use AI to support their work - for example, to structure notes, prepare interview questions, or organize their thinking. AI strengthens our work, but it does not define it. At Mentimeter, we’re not building an AI-driven hiring process - we’re building a people-first culture, where technology helps us listen, learn, and grow together. Culture at Mentimeter At Mentimeter we believe in giving everyone a voice - regardless of who you are. So we build a platform that does just that. Our platform is not only our product but also our organization. A platform where people feel safe, where differences are embraced, a place where you can have fun. We strongly encourage applicants who are people of color, LGBTQ+, women, people with disabilities, and/or formerly incarcerated people, and a college degree is not strictly required. In order to give everyone a voice, we need to be as diverse as our users. Learn more about our culture by visiting our Culture page. Review our Privacy Policy for more information.

Mentimeter

Mentimeter is an engagement tool with a clear goal in mind. To turn presentations into conversations. Through real-time interactivity and clear visualizations, we get people to participate, engage and become more productive. Transforming all those passive meetings, airless classrooms and drawn out trainings into valuable and memorable moments. We truly believe that you achieve the best results by doing things together. And that successful leaders need to adopt a curious and collaborative mindset in order to get there. So with you at Mentimeter, you’ll be a big part of the ambition to help over 1 billion people listen, learn and work better together. We are now looking for an Account Manager for our DACH Enterprise customers — a commercially driven relationship builder who wants to take full ownership of revenue growth across an existing portfolio of strategic customers. This is a key role in one of Mentimeter’s most important markets. Your mission will be to grow and retain our existing DACH Enterprise customer base by identifying expansion opportunities, owning renewals, building senior customer relationships, and turning customer insight into measurable revenue growth. This is not a purely reactive account management role. We are looking for someone who can create commercial momentum, manage a broad portfolio with discipline, and build trust with German-speaking Enterprise buyers who value credibility, structure, patience and a strong business case. You will work closely with Customer Success Managers, Sales Development Representatives, Marketing, Sales Operations and Product-led growth teams. At the same time, this is a role for someone who enjoys ownership and autonomy. You should be comfortable operating in a scale-up environment where not everything is fully built yet, and where your ability to take initiative, make smart prioritisation decisions and move opportunities forward will matter. WHY THIS ROLE IS EXCITING You will join a global SaaS company with strong product adoption, an international team and a large existing customer base to grow from. In this role, you will get to: * Own commercial growth across an existing Enterprise customer portfolio in the DACH market * Combine strategic relationship-building with clear revenue ownership * Work with customers across HR, L&D, Communications, Enablement and senior leadership * Build trust with complex Enterprise organizations and help them expand the value they get from Mentimeter * Shape how we scale customer expansion in one of our most important markets * Join a global, English-first company with strong product adoption and a highly international team * Have real autonomy while being backed by a collaborative commercial organization * Work from Stockholm or Berlin in an English-first, highly international environment WHAT YOU WILL DO As Account Manager, DACH Enterprise, you will: * Take full commercial ownership of our existing DACH Enterprise customer portfolio * Drive revenue growth through expansion, upsell and cross-sell opportunities * Build and manage a strong pipeline of customer expansion opportunities * Own renewal processes and work proactively to protect revenue and prevent churn * Develop long-term, strategic relationships with senior stakeholders across customer organizations * Act as a trusted commercial adviser by understanding customer goals, business needs and value drivers * Identify account growth potential by using customer insights, product usage data and commercial signals * Prioritize accounts and opportunities based on revenue potential, risk and strategic value * Lead commercial conversations, negotiations and contract discussions with customers * Create fair, sustainable and value-driven agreements for both the customer and Mentimeter * Collaborate closely with Customer Success Managers, Sales Development Representatives, Marketing, Sales Operations and Product-led growth teams * Contribute to building a scalable, best-in-class approach to Enterprise customer expansion in the DACH market WHAT SUCCESS LOOKS LIKE You will thrive in this role if you are motivated by owning a number, building trusted customer relationships and turning account potential into measurable revenue growth. Success in this role means that you: * Consistently grow revenue across your existing customer portfolio * Build a healthy and predictable expansion pipeline * Forecast accurately and manage your opportunities with structure and discipline * Develop strong relationships with senior customer stakeholders * Understand customer needs and translate them into clear commercial opportunities * Proactively identify churn risks and take action before they become renewal issues * Use data and customer insight to make smart prioritization decisions * Balance long-term relationship building with clear commercial outcomes * Collaborate effectively across teams while still driving your own work forward This is not a purely reactive account management role. We are looking for someone who actively creates opportunities, drives commercial momentum and takes ownership from insight to closed revenue. YOU WILL BE SUPPORTED BY: * Strong lead generation from our Marketing and Product teams * Sales Development Representatives who support lead qualification and opportunity creation * Customer Success Managers who partner closely with you on strategic accounts * Marketing and Sales teams who support with account analysis, campaigns and commercial tactics * A Sales Operations function to support process, data and systems * Professional tools and data sources, including Salesforce, Intercom, Mixpanel and Google Analytics to manage your pipeline, understand customer signals and identify expansion opportunities - making informed commercial decisions WHAT WE ARE LOOKING FOR To succeed in this role, we believe you bring: * Native or professional fluency in German business language, as your primary focus will be the DACH market * Professional-level English, as Mentimeter is an English-first company and we sell globally * Previous B2B SaaS sales experience, ideally at least 3+ years or equivalent depth in a complex commercial environment having worked with account management, expansion sales, customer growth or enterprise sales * Experience owning commercial targets and driving revenue growth across an existing customer portfolio * Strong pipeline management, forecasting and opportunity qualification skills * The ability to identify, create and close expansion opportunities with existing customers * Confidence in leading commercial conversations with senior stakeholders * Strong negotiation skills and an understanding of software contract terms and conditions * The ability to use data, customer insights and business signals to assess opportunities and make informed decisions * A structured way of working, with the ability to manage many customers and opportunities in parallel * Strong communication skills and the ability to clearly position Mentimeter against both direct and indirect competitors * A proactive, high-energy working style with the ability to create momentum independently * A genuine motivation to build long-term customer relationships while also driving clear commercial outcomes NICE TO HAVE It is a plus if you have: * Previous sales or account management experience from the German or broader DACH market * Experience selling into HR, L&D, Communications, Enablement, EdTech, HRTech or MarTech buyers * Experience working with Enterprise customers and multi-stakeholder buying groups * Experience managing renewals and expansion in a land-and-expand SaaS model * A bachelor’s or master’s degree in any relevant field NOT REQUIRED * Although this role is located in our Stockholm office, you are not required to speak Swedish. Mentimeter is an English-first organization, and our daily work is carried out in English. * You do not need people management experience. This is an individual contributor role with full commercial ownership. * You do not need to come from our exact domain, although it's a plus. What matters most is that you can learn our buyers’ world quickly, build credibility with Enterprise stakeholders and turn customer value into commercial growth. ---------------------------------------------------------------------------------------------------------------------------------- 📍 LOCATION (ONSITE VS HYBRID) This role can be based in either our Berlin or Stockholm office. We work together onsite most of the week, while offering flexibility to work from home up to two days per week. If you are based in Stockholm, you should expect regular travel to Berlin for client meetings, team meetings and close collaboration with the local team. 💡RECRUITMENT PROCESS Our end-to-end recruitment process is designed to help us get to know your experience, skills and potential, while also giving you a clear understanding of the role, the team and Mentimeter. The process includes: 1. Introduction interview 2. Personality and logical ability assessments 3. Business case 4. Competence interview 5. Culture interview 6. References and offer COMPENSATION AT MENTIMETER At Mentimeter, we believe in fair and transparent compensation that grows with you. We strongly believe in the power of togetherness, and we put a lot of effort into collaboration, teamwork, and helping each other whenever needed. We believe that every part of Mentimeter, from Sales Development Representatives and Account Executives to Frontend Developers and Marketing Managers, contributes equally to our continued success. To foster and emphasize this culture and way of working, we apply a non-commission-based salary model in our sales roles, which has proven to be very successful and appreciated across the team. The salary range for this role is SEK 50,000–SEK 60,000 per month. It’s intentionally broad to reflect the different stages of growth within the role: from early development to deep expertise and meaningful impact.  Where an individual is placed within the range depends on factors such as relevant experience, demonstrated skills, and alignment with the role’s requirements. We’re committed to supporting your growth. You’ll have ongoing development conversations with your manager, and your salary will evolve as you build skills and contribute to our mission. In addition to your monthly salary, we offer a comprehensive benefits package—learn more about it here: https://www.mentimeter.com/benefits/stockholm ----------------------------------------------------------------------------------------------------------------------------------   What Mentimeter can offer At Mentimeter we can offer a diverse and inclusive work environment supported by smart and driven colleagues. We believe in continuous professional development for all of our colleagues and therefore offer access to a leadership program (including external personal coach) and relevant education to ensure that we continue to be state-of-the-art when it comes to innovating and building Mentimeter. Your place will be in a growing company with lots of career opportunities, working on a beloved product used by more than 300 million people. It’s not all about work though, we also offer a very healthy view on work-life balance. All of this comes attached with a competitive compensation and benefits package, including pension contributions. Learn more about our benefits by visiting our Benefits & Perks page AI and Hiring at Mentimeter At Mentimeter, we believe AI helps us work smarter - but it never replaces the human assessment, curiosity, and personal connection that define our culture and our hiring. We use AI as a sparring partner: to bounce ideas, bring new perspectives, support structure, and make our work more efficient. But the meaning, decisions, and interactions always come from people. * AI does not screen or decide on candidates. *  There is no automated filtering, ranking, or decision-making in our recruitment process. Every application is reviewed by a person. * Hiring teams may use AI to support their work - for example, to structure notes, prepare interview questions, or organize their thinking. AI strengthens our work, but it does not define it. At Mentimeter, we’re not building an AI-driven hiring process - we’re building a people-first culture, where technology helps us listen, learn, and grow together. Culture at Mentimeter At Mentimeter we believe in giving everyone a voice - regardless of who you are. So we build a platform that does just that. Our platform is not only our product but also our organization. A platform where people feel safe, where differences are embraced, a place where you can have fun. We strongly encourage applicants who are people of color, LGBTQ+, women, people with disabilities, and/or formerly incarcerated people, and a college degree is not strictly required. In order to give everyone a voice, we need to be as diverse as our users. Learn more about our culture by visiting our Culture page. Review our Privacy Policy for more information.

Mentimeter

Mentimeter is an engagement tool with a clear goal in mind. To turn presentations into conversations. Through real-time interactivity and clear visualizations, we get people to participate, engage and become more productive. Transforming all those passive meetings, airless classrooms and drawn out trainings into valuable and memorable moments. We truly believe that you achieve the best results by doing things together. And that successful leaders need to adopt a curious and collaborative mindset in order to get there. So with you at Mentimeter, you’ll be a big part of the ambition to help over 1 billion people listen, learn and work better together. ---------------------------------------------------------------------------------------------------------------------------------- SUMMER HIRING NOTICE: DUE TO SUMMER VACATIONS, WE WILL BEGIN THE REVIEWING AND INTERVIEWING PROCESS FOR THIS ROLE FROM AUGUST. HOWEVER, WE ENCOURAGE YOU TO SUBMIT YOUR APPLICATION AS SOON AS POSSIBLE. ---------------------------------------------------------------------------------------------------------------------------------- Some people are technical but wish they were closer to the commercial side. Others are great in sales environments but struggle when the conversation gets technical. The person we are looking for is neither - you’re genuinely at home in both worlds. That's who we're looking for. You'll be joining Mentimeter's Strategic Accounts team - a sales team working with our most complex, high-value enterprise customers. You'll sit alongside Key Account Managers and Customer Success Managers, acting as their technical partner in deals, renewals, and expansions. When an enterprise IT team needs convincing, when a security review is holding up a contract, or when a customer's technical setup isn't working for them - that's when you step in. You'll be the first person in this role across EMEA, which means you'll have real scope to shape how we do Sales Engineering in Strategic Accounts. There's no predefined playbook. If you need one, this probably isn't the right role. But if you're energised by building something from scratch, it's a rare opportunity. WHAT YOU'LL DO * Partner with Strategic Key Account Managers in enterprise deals - owning the technical dimension of commercial conversations and helping move things forward when security, IT, or procurement are in the room * Lead enterprise onboarding and setup for our most important customers: SSO, SCIM, domain control, workspace architecture, and integrations * Engage directly with senior IT and security stakeholders, earning their confidence and translating their requirements into workable solutions * Spot and resolve the technical blockers that slow down adoption, expansion, or renewal - before they become a problem * Help the account team understand the commercial implications of technical decisions, not just the technical ones * Feed patterns and recurring challenges back to our Product department in a structured way that actually influences the roadmap * Raise the technical floor of the wider sales organisation through documentation and informal coaching WHO YOU ARE * You've spent 2+ years in a customer-facing technical role at a SaaS company - Solutions Consulting, Pre-sales, Implementation Consulting, or similar * You understand enterprise IT environments well enough to hold a credible conversation: identity providers, SSO, SCIM, security reviews, and how large organisations actually make decisions * You have a commercial mindset - you understand that how Mentimeter is set up has direct implications for account health, expansion, and retention, and you think in those terms * You thrive in a sales environment. You enjoy the pace, the commercial focus, and being a part of retaining and growing deals * You're highly self-directed. You don't need a manager to tell you what to do next - you read the situation and act * You communicate clearly across audiences: technically credible with IT teams, business-relevant with executives, collaborative with your sales colleagues * Professional-level English is a must; additional languages are a bonus WHAT THIS ROLE IS NOT * Not a technical support or ticket-handling function * Not responsible for driving adoption or usage (owned by Customer Success) * Not responsible for commercial negotiations or account ownership (owned by Key Account Managers) RESOURCES TO SUPPORT YOU * A close-knit Strategic Accounts team of KAMs and CSMs who will rely on you as a genuine partner * Sales Operations, Sales Enablement, and Business Development support * A strong toolstack: Salesforce, Notion, Mixpanel, Looker, Claude, NotebookLM, PlanHat, Braze, and more   ---------------------------------------------------------------------------------------------------------------------------------- 📍 LOCATION: This role is based onsite at our Stockholm HQ. We'd love to get the right person started as soon as possible. 💡OUR RECRUITMENT PROCESS: 1. Introduction interview 2. Personality & Logical ability test 3. Business Case 4. Competence interview 5. Culture interview 6. References & Offer ---------------------------------------------------------------------------------------------------------------------------------- Compensation:  At Mentimeter, we believe in fair and transparent compensation that grows with you. The salary range for this role is SEK 47,000–SEK 54,000 per month. It’s intentionally broad to reflect the different stages of growth within the role: from early development to deep expertise and meaningful impact. Where an individual is placed within the range depends on factors such as relevant experience, demonstrated skills, and alignment with the role’s requirements. We’re committed to supporting your growth. You’ll have ongoing development conversations with your manager, and your salary will evolve as you build skills and contribute to our mission. In addition to your monthly salary, we offer a comprehensive benefits package—learn more about it here: https://www.mentimeter.com/benefits/stockholm. This role is based onsite at our Stockholm HQ. We'd love to get the right person started as soon as possible. What Mentimeter can offer At Mentimeter we can offer a diverse and inclusive work environment supported by smart and driven colleagues. We believe in continuous professional development for all of our colleagues and therefore offer access to a leadership program (including external personal coach) and relevant education to ensure that we continue to be state-of-the-art when it comes to innovating and building Mentimeter. Your place will be in a growing company with lots of career opportunities, working on a beloved product used by more than 300 million people. It’s not all about work though, we also offer a very healthy view on work-life balance. All of this comes attached with a competitive compensation and benefits package, including pension contributions. Learn more about our benefits by visiting our Benefits & Perks page AI and Hiring at Mentimeter At Mentimeter, we believe AI helps us work smarter - but it never replaces the human assessment, curiosity, and personal connection that define our culture and our hiring. We use AI as a sparring partner: to bounce ideas, bring new perspectives, support structure, and make our work more efficient. But the meaning, decisions, and interactions always come from people. * AI does not screen or decide on candidates. *  There is no automated filtering, ranking, or decision-making in our recruitment process. Every application is reviewed by a person. * Hiring teams may use AI to support their work - for example, to structure notes, prepare interview questions, or organize their thinking. AI strengthens our work, but it does not define it. At Mentimeter, we’re not building an AI-driven hiring process - we’re building a people-first culture, where technology helps us listen, learn, and grow together. Culture at Mentimeter At Mentimeter we believe in giving everyone a voice - regardless of who you are. So we build a platform that does just that. Our platform is not only our product but also our organization. A platform where people feel safe, where differences are embraced, a place where you can have fun. We strongly encourage applicants who are people of color, LGBTQ+, women, people with disabilities, and/or formerly incarcerated people, and a college degree is not strictly required. In order to give everyone a voice, we need to be as diverse as our users. Learn more about our culture by visiting our Culture page. Review our Privacy Policy for more information.