Sr. Client Account Manager, Enterprise Retail

About Pinterest: Millions of people around the world come to our platform to find creative ideas, dream about new possibilities and plan for memories that will last a lifetime. At Pinterest, we’re on a mission to bring everyone the inspiration to create a life they love, and that starts with the people behind the product. Discover a career where you ignite innovation for millions, transform passion into growth opportunities, celebrate each other’s unique experiences and embrace the flexibility to do your best work. Creating a career you love? It’s Possible. At Pinterest, AI isn't just a feature, it's a powerful partner that augments our creativity and amplifies our impact, and we’re looking for candidates who are excited to be a part of that. To get a complete picture of your experience and abilities, we’ll explore your foundational skills and how you collaborate with AI. Through our interview process, what matters most is that you can always explain your approach, showing us not just what you know, but how you think. You can read more about our AI interview philosophy and how we use AI in our recruiting process here. As Sr. Industry Manager, you will define, launch and drive strategic outcomes and operationalise the vision for the sales team. We’re looking for a high-performing candidate with experience building advertising/media sales teams, passion for solving ambiguous problems, excellent communication skills and the ability to influence cross-functionally and globally. Our advertising business is thriving, our user base continues to grow, and we believe the impact of this role can fuel our company to grow in unprecedented ways.    What you’ll do: * Lead the performance focused Retail Ad Sales Team for top enterprise clients in France * Build and develop strong relationships with C-level executives across advertisers and agencies  * Deliver, Track, analyze, and communicate key quantitative metrics and business trends to senior leadership as they relate to your team's client partnerships * Grow, train and lead a diverse, high performing team with a strong inclusive culture to support emerging and established clients * Work cross-regionally and cross-functionally to build cohesive partnerships with peers and internal stakeholders, including product, sales operations, and marketing * Use AI-enabled tools and insights to scale your impact—identify growth opportunities across a portfolio, prioritize where to spend time, and make faster, better-informed decisions * Apply AI to improve team productivity and operational rigor (e.g., automating prep and follow-ups, improving pipeline hygiene, surfacing risks/opportunities, and strengthening account plans) so you can spend more time with clients   What we’re looking for: * 10+ years experience in Advertising, Digital, and/or Media Sales and established industry relationships and experience forging strong relationships with marketing leaders & C-suite at the client and agency * 5 years management experience and proven track record of managing a world-class sales team, including extensive forecasting experience and achieving or exceeding revenue goals * Knowledge of performance advertising (e.g.Search/Shopping/Display/Social advertising) and measurement solutions (analytics, mediamix modeling, attribution modeling) * Knowledge of competitive landscape * Experience reaching and exceeding sales revenue goals * Strong understanding of performance, data, and measurement landscapes, with demonstrated experience using data and trends to develop winning strategies * Ability to interface with product and engineering to synthesize customer needs and feedback * An individual that thrives in a fast-moving environment and is independently capable of seeking information, corralling resources, and delivering results without waiting for direction * Practical AI fluency and strong adoption mindset: you’re curious, adaptable, and focused on using AI to improve how work gets done (productivity, efficiency, forecasting/pipeline management, and client management)—not “AI for AI’s sake.” * Demonstrated ability to use data, automation, and tools to drive outcomes: you’ve used technology to improve sales execution (e.g., better prioritization, tighter follow-through, cleaner pipeline, faster insights) and can point to measurable impact in a fast-moving environment * A passion for Pinterest * Bachelor’s degree in a relevant field or equivalent experience   Relocation Statement: *  This position is not eligible for relocation assistance. Visit our PinFlex page to learn more about our working model.   In-Office Requirement Statement * We let the type of work you do guide the collaboration style. That means we're not always working in an office, but we continue to gather for key moments of collaboration and connection. * This role will need to be in the office for in-person collaboration 1-2 times per week and therefore needs to be in a commutable distance from the Paris office #LI-HYBRID #LI-AKEO At Pinterest we believe the workplace should be equitable, inclusive, and inspiring for every employee. In an effort to provide greater transparency, we are sharing the base salary range for this position. The position is also eligible for equity and incentive compensation. Final salary is based on a number of factors including location, travel, relevant prior experience, or particular skills and expertise. Information regarding the culture at Pinterest and benefits available for this position can be found here. Location based applicants €99.445—€193.918 EUR Our Commitment to Inclusion: Pinterest is an equal opportunity employer and makes employment decisions on the basis of merit. We want to have the best qualified people in every job. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, national origin, religion or religious creed, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, age, marital status, status as a protected veteran, physical or mental disability, medical condition, genetic information or characteristics (or those of a family member) or any other consideration made unlawful by applicable federal, state or local laws. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you require a medical or religious accommodation during the job application process, please complete this form for support.   By submitting this application, I certify that all information submitted in my application and throughout the hiring process is true, accurate, and complete to the best of my knowledge. I understand that any false statement, omission, or misrepresentation may disqualify me from employment consideration or result in termination if discovered after hire.

ABOUT PARLOA Parloa’s mission is to make every customer conversation feel effortless for both customers and the companies serving them. As agentic AI accelerates, Parloans are shaping the foundation of a new era in customer experience — one where customer support is no longer transactions, but meaningful exchanges. It is not just a vision; Parloa has powered over ONE BILLION interactions between global enterprise brands and their customers, with companies like Booking.com, Allianz, SAP, BarmeniaGothaer and TUI already deploying Parloa at scale.   ABOUT THE ROLE: As a Senior Value Engineer - West Coast at Parloa, you own the financial and strategic narrative behind our most critical enterprise AI deals. You will architect and validate CFO-grade business cases, ensuring our customers clearly understand—and can defend—the economic impact of adopting Parloa. This is a highly strategic, customer-facing role where you operate at the intersection of Sales, Solutions Engineering, and executive stakeholders. You translate complex AI capabilities into measurable business outcomes, enabling a shift from feature-led selling to value-led decision-making. You will work on high-impact, $1M+ enterprise opportunities, partnering closely with Account Executives and Solution Engineers to shape deal strategy, influence executive stakeholders, and drive confident investment decisions. This is your opportunity to define how value is quantified and communicated in enterprise AI, helping global organizations justify, adopt, and scale agentic AI with clarity and confidence.   AREAS OF OWNERSHIP: * Own value engineering across the full sales lifecycle, from early-stage value framing through late-stage deal support and post-live value validation * Build CFO-grade ROI models quantifying impact across cost reduction, productivity gains, revenue uplift, and customer experience improvements * Lead executive value discovery sessions and workshops, translating qualitative business priorities into quantified financial outcomes * Partner with Account Executives on strategic deals, shaping value narratives for prioritization, pricing, competitive positioning, and expansion * Enable value-led selling by developing standardized frameworks, benchmarks, and repeatable tooling (including Parloa Value Studio) * Translate complex financial analysis into clear, compelling executive narratives that resonate with CFOs, CIOs, and business leaders * Drive post-sale value realization by validating outcomes and supporting expansion through proven impact * Capture and operationalize field learnings into scalable GTM playbooks, value frameworks, and industry-specific benchmarks WHO YOU ARE: * You bring 5+ years of experience in value consulting, value engineering, or commercial advisory roles within enterprise B2B SaaS or software environments * You have a proven track record of building and owning ROI models and business cases that influenced $1M+ enterprise deals involving finance and procurement stakeholders * You have strong financial modeling expertise (e.g., NPV, IRR, TCO, payback, multi-year scenarios) and can confidently defend assumptions in executive conversations * You thrive in complex, ambiguous environments with incomplete data, tight timelines, and multi-stakeholder decision processes * You have executive presence and can translate complex analysis into clear, persuasive business narratives * You are highly autonomous, with a strong ownership mindset, while collaborating effectively across Sales, Solutions Engineering, and GTM teams * You are hands-on and pragmatic, comfortable building models from first principles rather than relying on templated approaches NICE TO HAVE: * Industry experience in Travel, Insurance, Healthcare, Financial Services, or Retail, especially in large-scale customer operations environments * Exposure to contact center operations or CX technology ecosystems (e.g., CCaaS, CRM, workforce management, analytics platforms) * Background in enterprise SaaS, AI companies, or top-tier consulting firms supporting complex enterprise sales cycles OUR RECRUITING PROCESS: Talent Acquisition → Hiring Manager → Case Study / Presentation → Bar Raiser   TRAVEL: Travel up to ~40% to support enterprise customers, primarily across the US   WHY PARLOA? We’re at the beginning of a new era in customer experience, one where AI doesn’t just respond, but understands, reasons, and takes action. We’re building agentic AI that enterprises trust with their most important customer moments: complex questions, high volumes, real stakes. When millions of people reach out to a brand, those interactions aren’t just support tickets; they’re defining experiences. We’re here to raise the standard: making every conversation seamless, intelligent, and genuinely helpful. If you care about shaping how businesses and customers connect at scale—and want your work to matter in real, everyday moments—this is where you do it. At Parloa, ownership isn’t a buzzword; it means being accountable for outcomes, not just tasks. We operate in a category that’s evolving fast, where the bar is high, and the problems are complex. We hire people who think in solutions, communicate with clarity, and follow through. People who are comfortable making decisions, taking responsibility, and raising the standard for themselves and those around them. We’ve grown beyond the earliest startup phase, but we’ve kept the intensity: fast execution, direct feedback, and a strong expectation to contribute meaningfully from day one. Backed by leading global investors like General Catalyst, EQT Ventures, and Altimeter Capital, we’re scaling with a clear ambition: to become the global category leader in enterprise-grade conversational AI.   Compensation for this role is structured as On-Target Earnings (OTE), consisting of a base salary and performance-based variable component, in addition to an equity package. On Target Earnings: $ Salary Range $130,000—$150,000 USD   ---------------------------------------------------------------------------------------------------------------------------------- Parloa is committed to upholding the highest data protection standards for our clients' and employees' data. All our employees are instrumental in ensuring the utmost care, GDPR, and ISO compliance, including ISO 27001, in handling sensitive information. Parloa is an e-verify employer in the USA. Please click here to learn more. * We provide equal opportunities to all qualified applicants regardless race, gender, sexual orientation, age, religion, national origin, disability status, socioeconomic background and other characteristics.