Technical Application Specialist

Who are we? Our goal is to simplify people's everyday lives, regardless of their needs. We want to give people with special needs the opportunity to participate and be independent. Abilia is a product and service provider for aids and welfare within the healthcare market. Today, we develop, manufacture and market aids for people with functional variations in the areas of communication, cognition, environmental control and alarms. We are market leaders and "thought leaders" in the field of cognitive aids.Abilia AB is part of the Abilia group, which has a turnover of over 400 million SEK and around 120 employees. The Abilia group has its home markets in Sweden and Norway but also has representation in the UK and Internationally. As a Quality Engineer | QA Specialist, you will play a key role in ensuring product quality throughout the supply chain and manufacturing process. Working across the entire product lifecycle, you will collaborate with colleagues in Development, Operations, Manufacturing, Supply Chain and Regulatory Affairs, as well as with external suppliers. You will contribute to continuous improvement by identifying risks, solving quality-related challenges and helping to strengthen quality processes across the organisation. From time to time, you will also lead and/or coordinate quality-related projects and improvement initiatives. The position is based in Solna, Stockholm, is part of the Operations organisation and reports to the Quality Manager. Key responsibilities Quality systems and supplier quality * Support internal teams and suppliers in improving and developing quality practices * Perform internal quality audits according to ISO 13485 * Lead supplier audits and follow up on findings Problem-solving and continuous improvement * Initiate continuous improvement initiatives across products, processes and suppliers * Lead and coordinate quality-related improvement activities/projects * Support in the NC and CAPA process together with internal teams and suppliers * Be an important part of investigating product quality issues and root cause analyses Product quality * Support product verification, inspections and testing activities. * Contribute to developing and maintaining inspection and testing procedures for incoming materials, in-process products and finished goods Data and analysis * Analyse quality metrics to identify trends, risks and opportunities for improvement * Monitor defect rates and follow up on corrective actions Who are you? You are a process-oriented person who works well independently but also enjoys collaborating across different functions and building strong relationships with colleagues and suppliers. You are curious, eager to learn and motivated by finding practical solutions that improve products and the way we work through our processes. You enjoy combining analytical thinking with a practical approach to problem solving. You are proactive, structured and comfortable taking ownership of your work. We believe you have * A Bachelor's degree in Engineering, Life Science or another relevant technical discipline, or equivalent experience. * At least 2–5 years of experience within Quality Engineering and/or Quality Assurance, preferably in a regulated industry. * Good knowledge of quality management systems such as ISO 9001 and/or ISO 13485. * Experience working with quality tools such as FMEA, Root Cause Analysis, 8D, CAPA or Six Sigma. * Strong analytical and problem-solving skills. * Professional communication skills in Swedish and English, both written and spoken. Application For the recruitment of this role we partner with Inizio Engage who is managing this recruitment process on behalf of Abilia. Applications are reviewed on an ongoing basis, and the recruitment process will close once the right candidate has been selected. If this sounds like the right opportunity for you, we encourage you to submit your application as soon as possible.

Bannerflow is a fast-growing global SaaS company building a Creative Intelligence Platform that enables enterprise brands to predict, create, and optimize advertising across channels. We're on a company-wide AI transformation journey, where AI and agentic workflows are becoming a core part of how we build and innovate, with high expectations on adoption across all teams. We're now strengthening our Customer Experience team for the next phase of the business and are looking for a Customer Experience Specialist who gets energy from solving complex problems and making customers successful, not just closing tickets. You debug problems. You own tickets. You make customers feel heard. With a 99% customer satisfaction score, our Customer Experience team is the frontline of what we promise customers and we're raising the bar. As AI reshapes how we build and how our customers work, this role is evolving too. We want someone who's excited by that, not intimidated. What you'll actually do You'll be the person customers turn to when something's broken, unclear, or not working the way they expected. That means: * Handling support across chat, email, and video, owning tickets from first contact to resolution, no handoff limbo * Troubleshooting and reproducing technical issues: reading console errors, using browser dev tools, and writing clear bug reports with steps, logs, and customer impact * Triaging what's a you-problem vs. an engineering-problem, and knowing how to package the latter clearly * Building and maintaining knowledge base content that actually helps people self-serve, and exploring how AI can make that content smarter and more scalable * Bringing customer patterns and feedback back to product, CS, and leadership. You're the voice at the table Who you are You've done this before in a B2B SaaS environment and you know what good looks like. You don't forward problems, you solve them. When a customer is frustrated, you lead with empathy and follow through with honesty. You're a strong fit if you: * Have hands-on experience supporting a technical SaaS product with enterprise customers * Are comfortable in a browser console. HTML, CSS, and basic JavaScript don't scare you * Communicate fluently in English, in writing and on calls * Follow up proactively and don't let tickets go cold * Are curious about AI tools and how they can improve support quality and efficiency * Thrive in a fast-moving environment where priorities shift and ownership is real * Bonus points for experience in Martech, or familiarity with the Meta/Google ad ecosystem. * You must be eligible to work full-time in Sweden without restriction. Why Bannerflow We live by three values: passion, collaboration, and challenge. You'll work with people who care deeply, push each other to grow, and know how to have fun doing it. Trust and ownership are real here, you'll have the space to do your best work without someone looking over your shoulder. We offer a competitive package including pension (ITP1), health allowance, parental leave top-up, health care insurance, and a hybrid setup. And with padel tournaments, hackathons, Friday beers and more, there's plenty of life outside the work too. We are committed to building a diverse and inclusive team and welcome applications from candidates of all backgrounds, experiences, and abilities. Are you + Bannerflow = true? If you're the kind of person who digs into a problem rather than bouncing it, and you want to grow in a company that takes both technology and its customers seriously, we'd love to hear from you. A quick summer note 🌞 Please apply as usual, we'd still love to hear from you! Many of us are taking time off right now, so applications will only be reviewed sporadically until we're back to our usual pace in August. Thanks for your patience.