Technical Platform Expert - Stockholm

Legora

ABOUT US Legora is redefining how legal work gets done. Not built for lawyers, built with them. We work alongside the world’s best legal teams, who expect excellence, precision, and speed, and we hold ourselves to the same bar. Our AI-native workspace lets legal professionals move faster, think more clearly, and operate with sharper precision. By analysing thousands of documents in minutes and powering end-to-end workflows, we cut through complexity, teams can focus on what matters: judgment, strategy, and outcomes. 1,000+ customers across 50+ countries trust us, including Cleary Gottlieb, Goodwin, Linklaters, White & Case, Dentons, and Barclays. We’ve scaled to $100M+ in ARR, with teams across Europe, North America and APAC, and continue to expand through acquisitions including Qura, Walter AI and Graceview. We partner with world-class performers: including Aaron Judge and the New York Yankees, Ludvig Åberg (and his caddie), and campaigns featuring Jude Law. Joining Legora means three things. * We lean in: ownership over titles, outcomes over intentions. * We fight for excellence: high standards, direct, ego-free feedback. * We grow together: as a team and with our customers. Mission before ego. Everyone contributes. No one coasts. If you’re driven by impact, pace, and raising the bar. This is the place. This is the most senior seat on the advisory ladder and the person our largest clients trust when it matters most. In legal AI, that trust is hard-won: matters run to fixed dates, data is privileged, and clients hold Legora to the same standard of care they apply to their own work. Part technical advisor, part incident lead, part operating model owner, you hold the technical health of Legora's most complex client relationships and define the playbook the whole function runs on. WHAT YOU’LL DO * Own the relationship: Hold the technical health and escalation outcomes for our Strategic Accounts, serving as their primary point of escalation and continuity, and read usage and adoption signals to get ahead of risk. * Lead in a crisis: Act as incident lead on Sev1 and Sev2 events, owning coordination, customer communication, and the path to resolution. Drive post-incident reviews as trust-building artifacts and product feedback loops, not just process checkboxes. * Set the standard: Define and own the escalation criteria, account-health model, and cross-team interfaces the function runs on. Build mechanisms that make the team consistent and not dependent on individual heroics. * Own the Technical Blueprint: Maintain the single source of truth for each account, including data setup, integrations, security and legal considerations, and workflow context. Carry technical context from implementation into the live relationship so nothing is lost in the handoff and the whole account team can rely on it. * Drive adoption and enablement: Run technical reviews and enablement sessions that deepen product usage, unlock new value, and keep customers current on the platform. * Partner proactively: Work with Engagement Managers (CSM function) on Quarterly Business Reviews that tie technical health to business outcomes. * Coordinate escalations: Align the Platform Consultants and the Technical Platform Expert around a single resolution path, holding customer-facing ownership while technical root cause is driven in parallel. * Stay close to the signal: Own the highest-stakes cases in the L2 queue for your assigned Strategic Accounts, and serve as the escalation point for Platform Consultants before an issue reaches the Technical Platform Expert, so you stay close to the ground truth of each account's technical health. WHAT YOU BRING * You have owned strategic, high-value B2B accounts and kept clients confident when things went wrong. * You have led incident response or major escalations under pressure, start to finish. * You communicate with executives as clearly as with engineers: confirmed facts, explicit trade-offs, named owners, and no speculation presented as certainty. * You build frameworks, not workarounds, and you raise the bar for everyone around you. * A background in legal AI, legal tech, or a regulated professional-services domain is a strong plus. WHAT’S IN IT FOR YOU * Global collaboration: Partner with teams and clients across regions, on work that crosses every major legal market. * Meaningful work: Your work shapes how the world’s leading legal teams adopt AI day to day. * Competitive package: Comprehensive salary, benefits, and the tools to do your best work. * In-person environment: A workspace built for ambitious builders. Legora is an Equal Opportunity Employer At Legora, we believe great teams are built on diversity of thought and experience. We’re proud to be an equal opportunity employer and committed to creating an inclusive, high-performance culture where everyone can do their best work. We welcome people of all backgrounds and don’t discriminate based on race, color, religion, national origin, gender, gender identity or expression, sexual orientation, age, disability, veteran status, or any other characteristic protected by law.

Legora

ABOUT US Legora is redefining how legal work gets done. Not built for lawyers, built with them. We work alongside the world’s best legal teams, who expect excellence, precision, and speed, and we hold ourselves to the same bar. Our AI-native workspace lets legal professionals move faster, think more clearly, and operate with sharper precision. By analysing thousands of documents in minutes and powering end-to-end workflows, we cut through complexity, teams can focus on what matters: judgment, strategy, and outcomes. 1,000+ customers across 50+ countries trust us, including Cleary Gottlieb, Goodwin, Linklaters, White & Case, Dentons, and Barclays. We’ve scaled to $100M+ in ARR, with teams across Europe, North America and APAC, and continue to expand through acquisitions including Qura, Walter AI and Graceview. We partner with world-class performers: including Aaron Judge and the New York Yankees, Ludvig Åberg (and his caddie), and campaigns featuring Jude Law. Joining Legora means three things. * We lean in: ownership over titles, outcomes over intentions. * We fight for excellence: high standards, direct, ego-free feedback. * We grow together: as a team and with our customers. Mission before ego. Everyone contributes. No one coasts. If you’re driven by impact, pace, and raising the bar. This is the place. Our Enterprise and Strategic clients are among the most demanding legal teams in the world, and they expect a team that is prepared, consistent, and technically deep. In legal services, an error or a delayed response carries consequences beyond a frustrated customer: deadlines are fixed, privilege is non-negotiable, and the trust clients place in Legora reflects the trust they carry for their own clients. As a Platform Consultant, you are part of that global dedicated team, owning issues end-to-end and holding the enterprise readiness standard across every handoff. This is a high-judgment, high-craft seat, and an early one, so you will help build the function as you run it. WHAT YOU’LL DO * Own it end-to-end: Take ownership of Enterprise and Strategic Premium issues from first signal to resolution. Maintain clean handoffs across a global team so clients experience continuity and enterprise-grade consistency, regardless of time zone or shift. * Master the platform: Build deep expertise across Legora, including Assistant, Tabular Review, Workflows, Editor, and the Word Add-in, to diagnose and resolve complex, high-impact issues that demand structured thinking and sound judgment. * Communicate with authority: Translate technical detail into concise, confident guidance for demanding professional users, and guide legal teams through complex workflows. * Resolve first: Own every issue to resolution before escalating. When escalation is the right call, route to the Technical Platform Expert or Principal Platform Advisor with complete diagnostics, clear impact, and a recommended path. Not a hand-off that creates more work. * Drive improvements: Spot recurring issues and user pain points, and partner with Product, Engineering, and Legal Engineering to fix them at the source. Produce reusable artifacts (playbook sections, troubleshooting guides, resolution templates) that raise the team's baseline. * Set the standard: The way you handle enterprise readiness, escalation precision, and handoff quality today becomes the benchmark the team scales from. * Cover the clock: Own your share of the global handoff rhythm. When you come on, pick up open issues with full context. When you hand off, leave nothing ambiguous. Enterprise clients should never feel the seams between regions. WHAT YOU BRING * You have owned complex, high-stakes B2B relationships and consistently delivered exceptional outcomes for demanding professional clients. * You turn frustrated users into advocates, and you take pride in the quality of every resolution. * You notice patterns, surface issues before they escalate, and collaborate across functions to fix them for good. * You are technically curious, learn new software quickly, and explain hard concepts simply. * You write clearly under pressure: crisp updates with confirmed facts, named owners, and next steps, without speculation. * You are fluent with support tooling such as Intercom, Zendesk, or similar platforms. * A background in SaaS, AI, or legal tech is a strong plus. WHAT’S IN IT FOR YOU * Global collaboration: Partner with teams and clients across regions, on work that crosses every major legal market. * Meaningful work: Your work shapes how the world’s leading legal teams adopt AI day to day. * Competitive package: Comprehensive salary, benefits, and the tools to do your best work. * In-person environment: A workspace built for ambitious builders. Legora is an Equal Opportunity Employer At Legora, we believe great teams are built on diversity of thought and experience. We’re proud to be an equal opportunity employer and committed to creating an inclusive, high-performance culture where everyone can do their best work. We welcome people of all backgrounds and don’t discriminate based on race, color, religion, national origin, gender, gender identity or expression, sexual orientation, age, disability, veteran status, or any other characteristic protected by law.

Key Relocation Sweden AB

Design, architect, implement, and integrate complex infrastructure components and enterprise‑grade platforms (compute, storage, network, virtualization, cloud, security, automation, monitoring). Ensure all infrastructure solutions are scalable, resilient, secure, and supportable, meeting performance and availability requirements. Apply extensive product, platform, and technology expertise to influence the direction and evolution of infrastructure solutions, toolchains, and operational models. Conduct deep technical reviews (architecture, configuration, automation scripts, performance tuning) and provide recommendations to improve reliability, operability, and automation. Serve as a technology expert with independent ownership of complex systems, environments, and technical decision-making. Provide deep technical guidance across functional and non-functional areas including performance engineering, capacity planning, HA/DR, monitoring, observability, and security compliance. Maintain strong understanding of business and operational context to ensure infrastructure designs align with service commitments, SLAs, cost efficiency, and customer needs. Supply operations, support, and engineering teams with clear technical insights, requirements, and direction, ensuring smooth delivery and stable operations. Address complex, high‑impact infrastructure challenges— performance bottlenecks, architectural gaps—and deliver solutions that create significant value for the organization. Bachelor / B.Sc. in Computer Science or Information Systems/Technology or equivalent. Strong experience in Infra-Digital installing C1D1, Dynamics environments, on cloud. Strong customer management skills, leading and driving architectural discussion with Customer.