Intermediate ITSM Tool Specialist

Spektrum have a wide range of exciting opportunities in several global locations.  We are always looking to add great new talent to our team and look forward to hearing from you. BACKGROUND: eu-LISA is the European Union Agency for the Operational Management of Large-Scale IT Systems in the Area of Freedom, Security and Justice (eu-LISA) manages large-scale IT systems to support the implementation of asylum, border management and migration policies in the European Union (EU). The Agency is also a front-runner for the digitalisation efforts of the EU's Justice and Home Affairs domain, building a new information architecture and contributing to the development of a new security ecosystem. Since the Agency's beginnings in 2012, eu-LISA has become the digital engine of the Schengen Area. With its activities and tasks, the Agency adds value to the EU Member States by supporting their efforts towards justice, security and freedom. TASK DESCRIPTION:          * Database installation, configuration and administration * Database monitoring and tuning * Application installation, configuration and management * Monitoring of application usage and performance * Access management * Writing of database or application procedures manuals, including disaster recovery plans * Database / application incident management * Coordination of database and application support EDUCATION:        * Minimum 3 years of relevant education (bachelor or equivalent) after the secondary school MINIMUM EXPERIENCE: * Minimum 6 years of IT professional experience * Minimum 2 years’ experience in database / Application management ADDITIONAL NEEDED QUALIFICATION, KNOWLEDGE AND SKILLS:          * Experience in Database support * In-depth knowledge of DBMS administration. * Good knowledge of ORACLE DBMS. * Good knowledge of Structured Query Languages (SQL) and particularly PL-SQL * Experience with ITIL/ITIL V3 * Experience in user support * Knowledge of operating systems (e.g. Windows, Unix, Linux) * Ability to participate in multi-lingual meetings, ease of communication. * Capability of integration in an international/multicultural environment, rapid self-starting capability and experience in working in team. * Able to cope with the fast changing technologies We never know what new opportunities might be just over the horizon. If this opportunity isn't for you, please feel free to send us your resume anyway and be the first to know if something suitable for your skills and experience comes up.

Spektrum have a wide range of exciting opportunities in several global locations.  We are always looking to add great new talent to our team and look forward to hearing from you. BACKGROUND: eu-LISA is the European Union Agency for the Operational Management of Large-Scale IT Systems in the Area of Freedom, Security and Justice (eu-LISA) manages large-scale IT systems to support the implementation of asylum, border management and migration policies in the European Union (EU). The Agency is also a front-runner for the digitalisation efforts of the EU's Justice and Home Affairs domain, building a new information architecture and contributing to the development of a new security ecosystem. Since the Agency's beginnings in 2012, eu-LISA has become the digital engine of the Schengen Area. With its activities and tasks, the Agency adds value to the EU Member States by supporting their efforts towards justice, security and freedom. TASK DESCRIPTION:          * Ensure that all processes related to Quality management are set up and maintained; * Maintain all documentation related to quality management; * Support the project team and the customer on all issues related to quality management; * Carrying out quality audits and IT processes quality assessments. * Quality Webpage SharePoint maintenance: * Update & maintain at the proper quality level the SharePoint webpages with all new & revised documents for each manual as well as other related items * Maintenance of Quality Manuals/Policies and procedures QUALITY ASSESSMENT DUTIES: * Perform regularly quality assessments * Maintain e-folders of all quality assessment reports conducted in the agency * Ensure compliance with all company policies & procedures EDUCATION:    * Minimum 3 years of relevant education (bachelor or equivalent) after the secondary school MINIMUM EXPERIENCE: * Minimum 6 years of relevant professional experience as quality consultant ADDITIONAL NEEDED QUALIFICATION, KNOWLEDGE AND SKILLS:         * Proof read communication, documents, draft emails, … etc. as needed * Maintain high level of accuracy, confidentiality and professionalism * Ability to create professional documents and emails * Run reports & handle special projects as assigned * Perform Quality related duties as assigned by the Quality Assurance Manager We never know what new opportunities might be just over the horizon. If this opportunity isn't for you, please feel free to send us your resume anyway and be the first to know if something suitable for your skills and experience comes up.