Patient Intake Coordinator

Coordinator I, Intake

Unknown Employer

Position Summary The Intake Coordinator is responsible for the acceptance, processing and coordination of all referrals for patient care services. Determines eligibility and benefits for new referrals or readmissions, obtains authorizations and secures financial obligations for new admissions or readmissions. Coordinates with pharmacy, nursing and client service specialists to initiate patient care services.   Essential Functions and Duties * Answers telephones utilizing appropriate etiquette and speaks referral sources, patient, family members, clinicians and payors. * Initiates the intake process gathering relevant data from the referral source required to admit patient to NuFactor services. * Notifies departments of new referrals and coordinates information amongst referral sources, clinicians and sales. Provide appropriate documentation to clinical departments for initiation of services. * Determines patients financial obligation, out of pockets expense and copays. Contacts patients prior to start of services to discuss financial obligations and make arrangements for payments. * Completes start of care paperwork for patient signature ie; admissions agreement, financial obligation, advanced beneficiary notice, compassionate care application as required prior to initiation of services and tracks the return of signed copies within NuFACTOR system of record. * Enters complete referral information into NuFACTOR system of record. Enters all communications and updates in assessments and notes while admitting patients for service. * Complies with all NuFactor policies and procedures and compliance requirements when engaging in activities related to the company. * Adheres specifically to all company policies and procedures, Federal and State regulations, and laws. * Display dedication to position responsibilities and achieve assigned goals and objectives. * Always represent the Company in a professional manner and appearance. * Understand and internalize the Company’s purpose. * Display loyalty to the Company and its organizational values. * Display enthusiasm and dedication to learning how to be more effective on the job and share knowledge with others. * Work effectively with co-workers, internal and external customers and others by sharing ideas in a constructive and positive manner; listen to and objectively consider ideas and suggestions from others; keep commitments; keep others informed of work progress, timetables, and issues; address problems and issues constructively to find mutually acceptable and practical business solutions; address others by name, title, or other respectful identifier, and; respect the diversity of our work force in actions, words, and deeds. * Comply with the policies and procedures stated in the Injury and Illness Prevention Program by always working in a safe manner and immediately reporting any injury, safety hazard, or program violation. * Ensure conduct is consistent with all Compliance Program Policies and procedures when engaging in any activity on behalf of the company. Immediately report any concerns or violations. * Other duties as assigned.   Education, Knowledge, Skills and Experience Required Education: * High School diploma or equivalent required.   Preferred Knowledge: * One (1) year health care related experience in a pharmacy, home healthcare, infusion related setting or hospital is preferred.   Preferred Experience: * Benefit verification and prior authorizations for specialty medications.   Required Skills: * Must have strong organizational skills * Must have a detail orientation and the proven ability to prioritize work * Must have effective verbal and written communication skills * Must have the ability to work with limited supervision and as part of a team * Sound decision-making abilities   Preferred Skills: * Knowledge of medical and pharmacy terminology and calculations, general pharmacy dispensing requirements, including identification of items requiring prescription and valid prescribing data. * Excellent verbal and written communication skills and the ability to interact effectively with patients, co-workers and management.  * Ability to work with a high degree of accuracy in an organized, detail oriented manner with appropriate follow-up when required. * Ability to communicate effectively and at the appropriate level with healthcare professionals and peers. * Ability to prioritize work and make decisions independently and effectively, often quickly in response to dynamic patient needs, with limited supervision and direction, except where required/restricted by law. * Working knowledge of state, federal and Joint Commission guidelines/regulations/laws. * Ability to exercise discretion and maintain confidentiality to the level of required HIPAA standards. * Ability to use and understand Microsoft Office skills and internet technologies.   Professional Certification: None.   Physical requirements Vision, hearing, speech, movements requiring the use of wrists, hands and/or fingers. Must have the ability to view a computer screen for long periods and the ability to sit for extended periods. Must have the ability to work the hours and days required to complete the essential functions of the position, as scheduled.  Must have the ability to lift and maneuver items of at least 20 lbs. Must have the ability to travel occasionally. Working condition include normal office setting.   Mental Demands Learning, thinking, concentration and the ability to work under pressure, particularly during busy times.   Must be able to pay close attention to detail and be able to work as a member of a team to ensure excellent customer service.  Must have the ability to interact effectively with co-workers and customers, and exercise self-control and diplomacy in customer and employee relations’ situations.  Must have the ability to exercise discretion as well as appropriate judgments when necessary.  Must be proactive in finding solutions.   Direct Reports No   EEO Statement FFF Enterprises and Nufactor are an equal opportunity employer and prohibits discrimination and harassment based on the following characteristics: race, color, religion, national origin, physical or mental disability, gender, age (40 years and over) qualified veteran and any other characteristic protected by state or federal anti-discrimination law covering employment. These categories are defined according to Government Code section 12920. The Company prohibits unlawful discrimination based on the perception that anyone has any of those characteristics or is associated with a person who has or is perceived as having any of those characteristics.

Intake Coordinator, Welcoming Center

Unknown Employer

Benefits and Perks:  LSSI is growing! Come be a part of this rewarding environment, and enjoy the knowledge that you’re helping make a positive difference in the lives of others, as well as these career advantages:  * On Demand Flexible Paydays for earned wages through an app called Dayforce Wallet. * Competitive salary based upon relevant education, experience, and licensure. * Salary $23-$26/Hourly. * Opportunity for advancement. * Clinical Supervision offered. * Comprehensive benefits package for Full-time employees includes healthcare insurance, up to 26 days of paid time off per calendar year, 11 paid holidays, sick time, 403(b) plan, Employee Assistance Program, and flexible hours. * The paid training you need to learn, grow, and succeed! Essential Functions: * Complete crisis and initial intake assessments with clients, scheduled and walk-ins. * Assess patients throughout their episode of care to determine medical necessity and to create an individualized plan of care for the identified diagnosis. * Provide crisis/linkage case management to ensure continuity of care. * Provide and coordinate a continuum of treatment services between the ED/SCH and BHAL referrals to meet patient needs. * Comply with productivity standards. * Demonstrate professional, positive behavior and carry out responsibilities with integrity, treating clients, families, other LSSI workforce members, and collaborative organizations and/or individual in a dignified, respectful, honest, and fair manner. Position Qualifications: * Bachelor's degree in social services or related field required. * Master's degree preferred. * Background check clearance required. * LSW/LCSW/LCPC preferred. * Minimum of one (1) year experience working with adult clients with mental health diagnosis, conducting counseling, crisis intervention or case management required. * Proficient in the use of the EHR (Electronic Health Record) system required. * Documented proof of passing the Illinois Medicaid Comprehensive Assessment of Needs and Strengths (IM+CANS) training and test required. * Demonstrated ability to communicate in a clear, comprehensible manner, both verbally and in writing. Excellent organization, presentation, and pc/computer skills, including experience using Microsoft Office (Outlook, Teams, Word, Excel, PowerPoint) along with other related software.

Support Services Supervisor

Unknown Employer

Liberty Resources is currently seeking a Support Services Supervisor to work in our Integrated Health Care Clinic in Fulton, NY.    Our employees have passion around the services they provide and our corporate values of excellence and staff support. We pride ourselves on high quality, integrated, community-based services that meet the evolving needs of our communities. We’re committed to building a diverse workforce that values contributions of all team members and work to recognize cultural beliefs, values, traditions, language preferences, and health practices of the communities that we serve and how they apply to provision of positive health outcomes.   Support Services Supervisor Position Summary:   The Support Services Supervisor oversees the daily operations of Patient Access Representatives (PARs), Targeted Case Management (TCM), Peer Support Services, Skill Building Services, and the Same Day Access (SDA) process. This position is responsible for ensuring timely, efficient, and person-centered access to behavioral health, primary care, and support services while promoting seamless coordination between front-end operations, non-clinical services, and clinical teams.   Support Services Supervisor Job Responsibilities:   * Provide leadership for PAR, TCMs, Peer Support, and Skill Building staff to support an integrated, person-centered approach to patient access, engagement, and service delivery. * Direct daily SDA operations by collaborating with the Clinical Site Director, Intake Coordinator, providers, and interdisciplinary team members to optimize patient flow, scheduling, and timely access to care. * Partner with staff and interdisciplinary team members to identify and address operational and patient-specific barriers impacting access, engagement, continuity of care, and successful connection to recommended services. * Foster an integrated model of care by promoting collaboration among patient access, clinical, and non-clinical staff to ensure seamless coordination and effective communication throughout the patient journey. * Evaluate workflows and implement process improvements that enhance operational efficiency, patient experience, and access to care. Provide supervision, coaching, scheduling, performance management, and professional development for PAR, TCM, Peer Support, and Skill Building staff * Participate in recruitment, hiring, onboarding, training, and staff development. * Monitor productivity, workload, documentation timeliness, and service utilization, providing coaching and corrective action as needed. * Conduct routine quality reviews of documentation, plans of care, patient interactions, and PAR call quality, providing coaching to improve performance and patient experience. * Review operational and quality metrics to monitor team performance, identify areas requiring follow-up, and support continuous improvement. * Perform other duties, responsibilities, and related tasks as assigned   Support Services Supervisor Qualifications:   * Master's degree in Social Work, Mental Health Counseling, Psychology, Healthcare Administration, Human Services, or a related field required, * Minimum of three years of supervisory experience in behavioral health, integrated care, or community mental health. * Experience working in a CCBHC setting and with patient access, care coordination, Targeted Case Management, Peer Support, Skill Building, or other community-based behavioral health services preferred. * Experience with quality improvement, documentation review, and regulatory compliance preferred. * Valid driver's license and use of a personal vehicle as required.   Salary: $70,000 annually.   We Offer: * A Collaborative and Supportive Team Atmosphere * Access to Quality Clinical Supervision * Opportunities to Enhance Clinical Growth and Advancement * Competitive Compensation and Paid Time Off package * Family Friendly Workplace * Medical/Dental/Vision Coverage * 401(k) Retirement Saving Plan   Liberty Resources is committed to creating a diverse inclusive environment and is proud to be an equal opportunity employer. Liberty Resources offers equal employment opportunities to all persons without regard to race, color, ethnicity, religion, sex, sexual orientation, national origin, age, marital status, physical or mental disability, parental status, housing status, source of income or military status, in accordance with applicable federal, state and local EEO law.       #INDIHC4