ServiceNow ITSM Implementation Lead – 18433/18424 – Solna, Sweden

Project Management Office (PMO) Manager

Techrytera AB

About us At Techrytera AB, recruitment starts with you. We are a staffing and recruitment company with deep expertise and a clear focus on IT and Engineering. With our industry knowledge and close dialogue with both candidates and clients, we create precise matches where the right skills meet the right needs. We believe that a truly great match is not just about a job description – it’s about your experience, your potential, and what you genuinely want to develop in. That’s why we always focus on the individual. By understanding your background, motivations, and ambitions, we can connect you with assignments and roles at our clients where you have the right conditions to grow and make an impact. Our goal is to build long-term and meaningful collaborations – for both you as a candidate and for our clients. Job Description IS Project Manager - ServiceNow Greenfield Implementation Core Role Overview End-to-end project lead responsible for planning, executing, monitoring, controlling, and closing a brand-new ServiceNow greenfield implementation project. Owns project scope, timeline, budget, resource allocation, stakeholder management, risk mitigation, and successful go-live of the fully configured ServiceNow instance, ensuring alignment with business objectives, IT governance, and ServiceNow product standards. Acts as the single point of accountability for all project deliverables and cross-functional team coordination. Key Responsibilities Project Planning & Governance (Greenfield) Create a detailed project plan (charter, scope, WBS, schedule, budget, resources) for building a new ServiceNow instance Establish governance (steering committees, decision-making, change control, milestone tracking) Align goals with IT strategy, service transformation, and compliance requirements Team Leadership & Resource Management Lead cross-functional teams (architects, analysts, QA, IT, SMEs, vendors) Manage resources, workloads, and performance Run standups, progress meetings, and reviews; coordinate with ServiceNow partners Scope, Risk & Issue Management Control scope and manage change requests to avoid overruns Identify and mitigate risks; develop contingency plans Resolve issues and escalate critical risks to stakeholders Stakeholder Communication & Reporting Act as main contact for all stakeholders Provide regular status reports on progress, budget, and risks Run workshops to gather feedback and secure approvals Testing, Deployment & Post-Go-Live Oversee testing (UAT, integration, performance) Plan and execute go-live, including data validation and support Monitor performance and adoption; complete handover and project closure activities Required Background & Qualifications Mandatory Technical & Professional Experience • 5+ years of professional experience as an IS/IT Project Manager, with 2+ years of direct ServiceNow implementation experience (greenfield implementation experience highly preferred) • Proven track record leading end-to-end IT implementation projects, including full lifecycle planning, execution, and go-live • Working knowledge of ServiceNow platform fundamentals, core modules (ITSM, Incident, Problem, Change, Request Fulfillment, Service Catalog, Project Portfolio Management), and greenfield implementation methodologies • Formal project management certification: PMP (Project Management Professional), CSM (Certified Scrum Master), PRINCE2, or ServiceNow Certified Project Manager (CPM) – at least one required • Experience with project management tools: MS Project, Azure DevOps, Smartsheet Mandatory Soft & Leadership Skills • Strong cross-functional leadership, stakeholder management, and executive communication skills • Excellent problem-solving, conflict resolution, and decision-making abilities in fast-paced implementation environments • Ability to balance technical requirements with business needs and manage competing priorities • Strong organizational skills, attention to detail, and ability to manage multiple workstreams simultaneously Preferred Qualifications • ITIL Foundation or higher certification (critical for ITSM-aligned ServiceNow implementations) • Experience with other ServiceNow modules (ITOM, ITBM, HRSD, CSM, SPM) or industry-specific configurations • Experience working with global or cross-regional teams and remote implementation resources • Knowledge of ServiceNow licensing, governance, and platform maintenance best practices Application When you apply through Techrytera AB, you’re not just applying for a job – you’re starting a dialogue about your career path. We want to get to know you, your experience, and your ambitions so that we can match you with the right opportunities at our clients. Does this sound interesting? Submit your application or get in touch with us to learn more. We look forward to discovering the next step in your career together with you.

Cloud & Microsoft 365 Engineer (Mid-Senior)

Sonata One

Sonata One is a rapidly scaling, regulated fund services and technology (fintech) business.  We're The Private Funds Clearinghouse, connecting more than 53,000 investors with 6,500 funds and 180 fund managers around the globe. Our vision is to change the paradigm of private markets investing through harmonising the end-to-end investment process within one platform. Investors benefit from a seamless, one & done experience across the fund lifecycle (from fund selection and subscription through to settlement and reporting) underpinned by a globally compliant KYC passport and 24/5 support. Fund managers can raise capital faster at a lower cost from a wider pool of pre-approved investors.  Founded in 2015, Sonata One has a presence in eight locations worldwide including the US, UK and Luxembourg, Guernsey, South Africa and Mauritius.     Role Overview:  Sonata One is seeking an experienced Cloud & Microsoft 365 Engineer to own the design, implementation, and ongoing operation of our Microsoft cloud estate. You will act as a senior technical owner across identity, endpoint management, collaboration, data governance, security operations, and automation—ensuring our M365 environment is secure, compliant, scalable, and aligned with business outcomes.  This is a hands-on engineering role with significant architectural influence: you will translate security and governance requirements (including SOC 2, ISO 27001, and NIST-aligned controls) into practical configurations, automation, and operational processes. You will partner with business stakeholders, IT operations, and external vendors to deliver reliable services, lead complex initiatives, and drive continuous improvement across the Microsoft stack.    Key Responsibilities:    IT service Management, project delivery & end user support  * Operate within ITIL-aligned practices: incidents, changes, problems, and service requests with clear SLAs and communication.  * Plan and lead M365 projects using structured project management (scope, timeline, risk, stakeholder management).  * Coordinate cross-functional delivery (security, infrastructure, applications, vendors) to meet business deadlines and quality standards.  * Act is primary escalation contact for 2nd & 3rd level end user support issues.  Microsoft Intune & mobile device management (MDM/MAM)  * Lead the design, implementation, and lifecycle management of Microsoft Intune for enterprise mobile device and application management.  * Configure and manage mobile application deployment, updates, and retirement within Microsoft 365.  * Implement Conditional Access, security baselines, compliance policies, and data protection controls for mobile devices and managed applications.  * Oversee MDM and MAM across supported mobile platforms (e.g. iOS, Android, Windows).  * Automate enrolment, compliance remediation, and operational workflows; drive measurable efficiency and reliability improvements.  * Ensure all devices accessing Sonata One resources meet defined security and governance standards.  Microsoft Entra ID (Azure AD) & identity platform  * Architect and implement identity and access management (IAM) solutions using Microsoft Entra ID.  * Design and deploy secure authentication including MFA, SSO, and modern auth patterns for cloud and integrated applications.  * Integrate third-party SaaS and line-of-business applications while maintaining least-privilege and strong security posture.  * Provide expert guidance on identity governance, privileged access, and Entra best practices.  * Automate identity-related operations (group management, licensing workflows, lifecycle tasks) where appropriate.  * Support SOC 2 control activities through documented processes and regular user access reviews.  Identity lifecycle management (ILM)  * Own the identity lifecycle: joiner/mover/leaver, role-based access control (RBAC), and federation where applicable.  * Design, configure, and automate identity governance workflows to meet internal policy and regulatory expectations.  * Implement self-service identity and password management capabilities aligned with security policy.  * Drive adoption and maturation of the Microsoft Identity Governance capabilities (e.g. access reviews, entitlement management, lifecycle workflows).  * Conduct periodic access certifications with business owners in line with SOC 2 and Sonata One access control policies.  Microsoft Purview & data lifecycle management  * Lead administration and support of Microsoft Purview for classification, labeling, data governance, and compliance reporting.  * Implement and automate retention, deletion, and archival policies across M365 workloads.  * Design data protection strategies aligned with GDPR, POPIA, and organisational data handling requirements.  * Ensure effective protection through retention labels, DLP, encryption, and integration with backup/archival strategy where required.  * Partner with legal, risk, and business teams on data handling, eDiscovery, and audit readiness.  Microsoft Sentinel (SIEM)  * Implement and operate Microsoft Sentinel for centralised logging, detection, and security analytics.  * Configure analytics rules, workbooks, automation rules/playbooks, and integrations for threat detection and incident response.  * Tune detections to reduce false positives; improve mean time to detect/respond through automation and operational discipline.  * Support security operations with reporting, KPIs, and continuous optimisation of use cases.  Microsoft Defender suite (Endpoint, Office 365, Identity & vulnerability management)  * Lead configuration and operation of Defender for Endpoint, Defender for Office 365, and Defender for Identity (and related XDR capabilities as adopted).  * Architect vulnerability and exposure management: baselines, patching posture, configuration hardening, and endpoint protection standards.  * Integrate Defender signals with Sentinel and broader security tooling for cohesive detection and response.  * Proactively manage security incidents and alerts; drive improvements to reduce risk and operational friction.  * Monitor endpoint and workload health to maintain current patch/vulnerability posture across the estate.  SharePoint administration, design & Power Platform  * Design, implement, and administer SharePoint Online (sites, hubs, permissions, information architecture) for performance, security, and usability.  * Lead development of Power Apps and Power Automate solutions that automate business processes and integrate with M365 and line-of-business systems.  * Establish and enforce SharePoint and Power Platform governance (DLP, environment strategy, solution lifecycle, ALM where applicable).  * Support document management, collaboration patterns, and migration/onboarding activities as required.  Power BI  * Architect and deliver Power BI solutions (datasets, reports, dashboards) that support data-driven decision-making.  * Integrate data from multiple sources; implement refresh, gateway, and workspace patterns that scale securely.  * Enforce Power BI governance: workspace access, sensitivity labels, row-level security, and compliance with data policies.  Microsoft Teams  * Design and manage Teams environments, policies, and templates for effective collaboration.  * Optimise Teams integration with SharePoint, OneDrive, Planner, and Power Platform.  * Implement Teams governance and compliance (meeting policies, guest access, retention, eDiscovery alignment).  Cybersecurity frameworks & compliance  * Apply knowledge of SOC 2, ISO 27001, and NIST (and related control frameworks) to M365 design and operations.  * Implement and evidence security controls, risk treatments, and audit-ready documentation.  * Ensure incident management, data protection, and access management requirements are met across M365 services.  * Facilitate regular access reviews with business partners per Sonata One Access Control and Data Management policies.  Automation, scripting & infrastructure as code  * Develop automation using PowerShell, Microsoft Graph, Bicep/ARM, and other IaC or API-driven tooling as appropriate.  * Build repeatable deployment pipelines and configuration patterns to reduce manual effort and configuration drift.  * Deliver low-code/no-code automation on Power Platform where it improves time-to-value for the business.  Qualifications & Experience:  Required:  * 5+ years in IT with 3+ years focused on Microsoft 365 / Azure identity and security (mid-level); 7+ years with substantial ownership of M365 architecture and operations (senior level).  * Demonstrable hands-on experience with Entra ID, Intune, Defender, Purview, SharePoint Online, Teams, and Power Platform (Power Apps / Power Automate).  * Practical experience implementing Conditional Access, MFA/SSO, compliance policies, and MDM/MAM.  * Experience with SIEM/SOC workflows; Microsoft Sentinel strongly preferred.  * Strong PowerShell skills and familiarity with Graph API, automation, and IaC concepts (Bicep/Terraform a plus).  * Understanding of SOC 2, ISO 27001, or NIST control implementation in cloud/SaaS environments.  * Experience supporting access reviews, audit evidence, and identity governance processes.  * Relevant Microsoft certifications (e.g. SC-200, SC-300, MS-102, AZ-104, MS-700) or equivalent demonstrated expertise.  * Matric plus tertiary qualification in IT, computer science, or related field (or equivalent experience).  * Eligibility to work in South Africa; valid driver’s licence if on-site travel is required.  Preferred:  * Experience with Microsoft Identity Governance (Entitlement Management, Access Reviews, Lifecycle Workflows).  * Power BI development and enterprise governance (Premium/Fabric awareness).  * POPIA and GDPR data protection programme delivery in Microsoft 365.  * ITIL Foundation or practical ITSM tool experience (ServiceNow, Halo, etc.).  * Project management certification (PMI, PRINCE2) or proven delivery of multi-workstream programmes.  * Experience in professional services, financial services, or regulated industries.    Certifications:  * Microsoft Certified: Azure Solutions Architect Expert.  * Microsoft Certified: Security, Compliance, and Identity Fundamentals.  * Microsoft Certified: Microsoft 365 Certified: Enterprise Administrator Expert (or equivalent).  * ITIL Certification (latest version).  * Certified Information Systems Security Professional (CISSP) or equivalent is a plus.

IT Systems Analyst

Unknown Employer

Description The Center for Elders’ Independence is a PACE (Program of All-Inclusive Care for the elderly) organization (PO) that uses an interdisciplinary team approach for care planning and implementing purposeful high quality, affordable, and integrated health care services to the elderly. Our elderly meet PACE requirements as prescribed by CMS and are referred to as participants. Our PO includes Adult Day Health Centers and primary care clinics, promoting participant autonomy, quality of life and the ability for individuals to live in their communities The Position: The IT Systems Analyst plays a key role in shaping how internal users experience technology across the organization. This hybrid role blends systems analysis, t echnical s upport, user advocacy, and service improvement to ensure that IT solutions function effec tively and meet the real-world needs of employees. The Analyst will support the end user, design user enablement strategies, interpret service delivery data, and collaborate with IT and business teams to enhance service quality, performance, and system functionality. Ideal candidates will combine technical knowledge with analytical problem-solving, project coordination skills, and a strong customer-focused mindset. The salary range for the IT Systems Analyst position at Center for Elders’ Independence is $86,095 to $129,143. Placement within the range is determined based on job-related factors such as relevant experience, skills, abilities, internal equity, and market data, consistent with CEI’s annual compensation review and established compensation practices. DUTIES AND RESPONSIBILITIES: Partner with end-users and business teams, to understand and identify pain points, and translate them into technical or process improvements. Design and deliver scalable IT training programs that support system adoption and improve operational efficiency. Develop user-facing documentation such as knowledge base articles, process guides, and training videos to drive self-service and knowledge retention. Monitor service desk trends, system performance data, and usage analytics to identify recurring issues and areas for optimization. Conduct root cause analysis for technical issues and recommend long-term resolutions. Contribute to service review processes and lead initiatives to enhance system usability, reduce friction points, and elevate customer satisfaction. Participate in intake and discovery sessions to capture business requirements for new features, enhancements, and service offerings. Support the rollout of new IT solutions by contributing to change management, training materials, and communication plans. Assist in user acceptance testing (UAT) and validation of new or updated systems and tools to ensure functional alignment. Serve as tier 1 and 2 technical support for complex technical issues; diagnose, document, and triage them appropriately. Track and analyze service management data (via ITSM tools) to identify opportunities for automation or process streamlining. Engage with third-party providers for system delivery, support, training, and infrastructure services as needed. Promote adherence to IT policies, standards, and best practices; provide guidance to users and stakeholders. Actively contribute to cross-functional IT projects, ensuring the user perspective and operational requirements are represented. QUALIFICATIONS: Bachelor's degree in a computing-related discipline, or equivalent experience. 5+ years of experience in IT systems analysis, technical support, vendor management, or service delivery within a structured IT environment (e.g., ITIL framework). Proven ability to translate technical challenges into business-relevant insights and solutions. Strong experience designing and delivering IT training to diverse user groups. Demonstrated success in process improvement initiatives or service optimization projects. Familiarity with ITSM tools such as ServiceNow, Jira, Zendesk, or Freshservice . Hands-on experience with: Microsoft 365 ecosystem (Exchange Online, Teams, SharePoint, OneDrive) Identity & access management (Microsoft Entra ID, Active Directory) Device lifecycle and endpoint management tools (e.g., Intune, Autopilot) Network monitoring and troubleshooting (e.g., Cisco, SolarWinds) Contact Center solutions (e.g., Genesys, Five9, 8x8, Nice InContact) Strong interpersonal and communication skills—able to engage both technical and non-technical stakeholders. Excellent documentation, knowledge management, and reporting capabilities. ITIL certification (v3 or v4) strongly preferred. Microsoft 365 or similar technical certifications are a plus. “Be the bridge between people and technology—help shape an IT experience that empowers, not frustrates.” Center for Elders’ Independence is a PACE (Program of All- Inclusive Care for the Elderly) organization that uses an interdisciplinary team approach to care planning and care implementation for the purpose of providing high quality, affordable, integrated health care services to the elderly, including an Adult Day Health Center, and promoting autonomy, quality of life and the ability of individuals to live in their communities. Unlike other healthcare plans, CEI is not a "fee-for-service" plan. It is a “capitation” healthcare plan. CEI is paid a set amount for each person enrolled in our program, whether or not that individual seeks care. We are a growing company that offers stability and continues to thrive.