Lead Product Manager

Company Introduction : We exist to wow our customers. We know we’re doing the right thing when we hear our customers say, “How did I ever live without Coupang?” Born out of an obsession to make shopping and everyday life easier than ever, we’re collectively disrupting the multi-billion-dollar commerce industry. We are one of the fastest-growing retail companies that established an unparalleled reputation for being a leading and reliable force in the commerce industry.    We are proud to have the best of both worlds — a startup culture with the resources of a large global public company. This fuels us to continue our growth and launch new services at the speed we have been since our inception. At Coupang, every day is filled with the excitement of building, you will see yourself, your colleagues, your team, and the company grow every day.      Our mission to build the future of commerce is real. We push the boundaries of what’s possible to solve problems and challenge traditional tradeoffs. Join Coupang now as we advance our mission of international expansion and expand our industry leading shopping experience from South Korea to Taiwan.  Role Overview : We are seeking a highly skilled product manager to join our Customer Experience product team. In this role, working with designers, data analysts and business stakeholders, you will lead improvements, innovations and new program launches to the Coupang Taiwan shopping experience on our mobile app and website. Successful candidates will build products to help attract new customers and improve the experience for our existing customers, ultimately scaling the overall business in Taiwan. We're seeking someone hands-on with a structured mindset, strong analytical skills, effective written and verbal communication, and strong project management abilities.    What You Will Do :  * Own the product vision, strategy, roadmap, and KPIs for one or more areas within customer experience.  * Lead the entire product lifecycle, from ideation to launch, including defining product requirements, identifying use cases, and establishing success metrics.  * Develop hypotheses to innovate on our customer experience, working closely with designers to push the boundaries of user experience, and validating them through experimentation with clearly defined user input and business output metrics.   * Drive new product development with clear objectives and timelines, fostering cross-functional collaboration across teams and employing rigorous project management methodologies.     Essential Qualifications : * Bachelor's degree in engineering or other technical disciplines, or have equivalent experiences.  * At least 6 years of product management experience, with a track record of developing and executing a compelling product vision.   * An analytical mindset suited to a fast-paced, data-driven, and highly dynamic and ambiguous start-up like environment.  * Demonstrated ability to collaborate with cross-functional teams and manage multiple projects concurrently.  * A bias for action and a willingness to roll up your sleeves to get things done.  * Strong business acumen and the ability to communicate effectively and influence others.  * Excellent written and verbal communication skills, enabling effective interaction with both technical and business stakeholders.  Preferred Qualifications : * Experience in designing and launching consumer facing products (e.g., e-commerce, marketing, social media, gaming, etc.).  * Experience leading cross-functional projects to address ambiguous business and customer problems.  * Ability to leverage data (e.g. Excel, SQL) to frame problems and draw insights   * Proficiency in both English and Mandarin.  Recruitment Process  * Application Review - Phone Interview - Onsite (or Virtual Onsite) Interview – Offer  * The exact nature of the recruitment process may vary according to the specific job and may be changed due to scheduling or other circumstances.  * Interview schedules and the results will be informed to the applicant via the e-mail address submitted at the application stage.  Details to Consider  * This job posting may be closed prior to the stated end date for application if all openings are filled  * Coupang has the right to rescind an offer of employment if a candidate is found to have   * submitted false information as part of the application process.   * Coupang does not discriminate against disabled applicants or those with veteran status.   * We are proud to offer equal opportunities for all applicants.    Privacy Notice  * Your personal information will be collected and managed by Coupang as stated in the Application Privacy Notice is located below.

Company Introduction   Coupang is reimagining the shopping experience with the goal of wowing each customer from the instant they open the Coupang app to the moment an order is delivered to their door.     Our services in Taiwan include “Rocket Delivery” which offers next-day delivery for a wide selection of items at affordable prices, “Rocket Oversea” which offers free international delivery on millions of best-selling products from Korea, the U.S., and beyond.  We are looking for talents to help us lead Coupang’s expansion in Taiwan. This is an exceptional opportunity to become a part of Coupang’s growth in Taiwan and create a world where our customers wonder, “How did I ever live without Coupang?”       Role Overview   As a Staff Product Designer, you will be responsible for solving customer pain points in a rapidly changing business environment with a small team. You are expected to own the entire process of product creation, from ideation to the final development, based on the design thinking process. You are proficient at creating user scenarios, user journeys, wireframes, and UI designs and prototypes. You have the ability to understand business requirements and provide design directions using qualitative and quantitative data. To achieve this, you will work with various teams including development, Product Manager, marketing, legal, and HR teams and coordinate work. Furthermore, you will contribute to establishing and executing large and small projects and strategies that are necessary for the business to grow and lead the cultivation of the team culture and the establishment of processes.    What You Will Do  * Lead the overall design projects while communicating with Business, Engineering, and Product teams. * Be proactive in establishing product vision and roadmap and play a strategic role in decision-making processes. * Improve processes more efficiently through collaborations with other design leaders of Product UX teams. * Set a priority for improvement directions by identifying and analyzing problems of the current products and services. Assure design quality and suggest directions for improvement.     Basic Qualifications   * BA in Graphic Design, Interaction Design, Industrial Design, HCI, Computer Science, Psychology, or equivalent degree/experience * Excellent portfolio of typography, interaction design, visual design, and user research * Ability to skillfully utilize design tools such as Figma and Adobe * 8+ years of experience in product design * Experience in leading other designers in the team level projects * Experience in building the overall strategy of projects and creating the basis of deliverables * Excellent communication and storytelling skills * Proficient in Mandarin and English    Preferred Qualifications  * Experience in working and collaborating with diverse teams in a rapidly growing environment * Experience in launching a project from scratch by utilizing insights earned from UX research * Ability to analyze data and reflect the result in the design * Experience in implementing/managing complex projects while leading various stakeholders * Extensive knowledge of e-commerce enabling a multi-dimensional understanding of customers, sellers, and business Ability to show commitment at work and exert leadership    Recruitment Process and Others     Recruitment Process   * Application Review - Phone Interview - Onsite (or Virtual Onsite) Interview – Offer * The exact nature of the recruitment process may vary according to the specific job and may be changed due to scheduling or other circumstances. * Interview schedules and the results will be informed to the applicant via the e-mail address submitted at the application stage.    Details to Consider  * This job posting may be closed prior to the stated end date for application if all openings are filled. * Coupang has the right to rescind an offer of employment if a candidate is found to have submitted false information as part of the application process. * Those eligible for employment protection (recipients of veteran’s benefits, the disabled, etc.) may receive preferential treatment for employment in accordance with applicable laws.    Privacy Notice   * Your personal information will be collected and managed by Coupang as stated in the Application Privacy Notice located below: https://www.coupang.jobs/privacy-policy/