Senior Data Analyst (Logistics)

Company Introduction : We exist to wow our customers. We know we’re doing the right thing when we hear our customers say, “How did I ever live without Coupang?” Born out of an obsession to make shopping and everyday life easier than ever, we’re collectively disrupting the multi-billion-dollar commerce industry. We are one of the fastest-growing retail companies that established an unparalleled reputation for being a leading and reliable force in the commerce industry.    We are proud to have the best of both worlds — a startup culture with the resources of a large global public company. This fuels us to continue our growth and launch new services at the speed we have been since our inception. At Coupang, every day is filled with the excitement of building, you will see yourself, your colleagues, your team, and the company grow every day.      Our mission to build the future of commerce is real. We push the boundaries of what’s possible to solve problems and challenge traditional tradeoffs. Join Coupang now as we advance our mission of international expansion and expand our industry leading shopping experience from South Korea to Taiwan.  Role Overview : We are seeking a highly skilled product manager to join our Customer Experience product team. In this role, working with designers, data analysts and business stakeholders, you will lead improvements, innovations and new program launches to the Coupang Taiwan shopping experience on our mobile app and website. Successful candidates will build products to help attract new customers and improve the experience for our existing customers, ultimately scaling the overall business in Taiwan. We're seeking someone hands-on with a structured mindset, strong analytical skills, effective written and verbal communication, and strong project management abilities.    What You Will Do :  * Own the product vision, strategy, roadmap, and KPIs for one or more areas within customer experience.  * Lead the entire product lifecycle, from ideation to launch, including defining product requirements, identifying use cases, and establishing success metrics.  * Develop hypotheses to innovate on our customer experience, working closely with designers to push the boundaries of user experience, and validating them through experimentation with clearly defined user input and business output metrics.   * Drive new product development with clear objectives and timelines, fostering cross-functional collaboration across teams and employing rigorous project management methodologies.     Essential Qualifications : * Bachelor's degree in engineering or other technical disciplines, or have equivalent experiences.  * At least 6 years of product management experience, with a track record of developing and executing a compelling product vision.   * An analytical mindset suited to a fast-paced, data-driven, and highly dynamic and ambiguous start-up like environment.  * Demonstrated ability to collaborate with cross-functional teams and manage multiple projects concurrently.  * A bias for action and a willingness to roll up your sleeves to get things done.  * Strong business acumen and the ability to communicate effectively and influence others.  * Excellent written and verbal communication skills, enabling effective interaction with both technical and business stakeholders.  Preferred Qualifications : * Experience in designing and launching consumer facing products (e.g., e-commerce, marketing, social media, gaming, etc.).  * Experience leading cross-functional projects to address ambiguous business and customer problems.  * Ability to leverage data (e.g. Excel, SQL) to frame problems and draw insights   * Proficiency in both English and Mandarin.  Recruitment Process  * Application Review - Phone Interview - Onsite (or Virtual Onsite) Interview – Offer  * The exact nature of the recruitment process may vary according to the specific job and may be changed due to scheduling or other circumstances.  * Interview schedules and the results will be informed to the applicant via the e-mail address submitted at the application stage.  Details to Consider  * This job posting may be closed prior to the stated end date for application if all openings are filled  * Coupang has the right to rescind an offer of employment if a candidate is found to have   * submitted false information as part of the application process.   * Coupang does not discriminate against disabled applicants or those with veteran status.   * We are proud to offer equal opportunities for all applicants.    Privacy Notice  * Your personal information will be collected and managed by Coupang as stated in the Application Privacy Notice is located below.

Relay is fundamentally reshaping how goods move in an online era. Backed by Europe’s largest-ever logistics Series A ($35M), led by deep-tech investors Plural (whose portfolio spans fusion energy and space exploration), Relay is scaling faster than 99.98% of venture-backed startups. We're assembling the most talent-dense team the logistics industry has ever seen Relay’s Mission is to free commerce from friction. Today, high delivery costs act as a hidden tax on e-commerce, quietly shaping what can be sold online and limiting who can participate. We envision a world where more goods move more freely between more people, making the online shopping experience seamless and accessible to everyone. THE TEAM • ~110 people, more than half in engineering, product and data • 45+ advanced degrees across computer science, mathematics and operations research • Thousands of data points captured, calculated, analysed and predicted for every single parcel we handle • An intellectually vibrant culture of first‑principles thinking, tight feedback loops and relentless experimentation The Opportunity Relay’s Last Mile network runs on couriers - tens of thousands of them, doing real work in the physical world every day. Whether each parcel gets delivered successfully depends on the decisions and behaviours of the courier on route. We're hiring for a Senior Data Analyst to own how Relay measures and improves courier excellence: how we shape what happens on the doorstep, and how we manage performance before and after that interaction. This role works with the whole of the Last Mile team and partners closely with data scientists, engineers and operators across the squad. There's a v1 of performance management already running; you'll own its evolution into something materially better. Last Mile Handover Optimisation: Every handover is a trade-off between competing outcomes - speed, quality, and risk. Moving any one of them can have knock-on effects on the others, and finding the right balance is one of the most interesting analytical problems in the network. Your job is to make those trade-offs visible, model them, and find the levers that move the network in the right direction. You'll run the experiments, design the measurement, and quantify what actually works. Performance Management: Relay already has a framework for measuring courier performance, and it feeds into how work is distributed. The job now is to ensure it drives fleet quality - defining the right behaviours to measure, evaluating the interventions designed to help couriers shift those behaviours, and closing the loop so the framework continuously improves. You'll partner with product, ops and engineering across this work, with the analytics owned by you. Courier-facing analytics: Couriers are the end users of much of this work. You'll think about how performance and rewards are made transparent to them, and you'll run experiments to evaluate whether interventions are actually working for couriers and for Relay. Who Will Thrive in This Role * You're a strong analyst who thinks in systems. You break complex problems into components and know where the real opportunity lies. * You are successful working with high autonomy and are excited to operate in a Product/Programme Manager like capacity, defining the roadmap as well as executing against it. * You care about solving the problem more than which techniques you use. * You love working with smart, motivated people. * You're fluent in SQL. * You're comfortable across the analytical spectrum - designing and reading experiments, building risk scores and segmentation, and shipping descriptive analysis that drives a decision the same week. * You communicate inclusively with non-technical team members. * You love seeing the impact of your work play out in a daily operation. * Bonus: You have experience working on performance management, marketplace quality, operational analytics or another relevant domain. Compensation, Benefits & Workplace * Generous equity, richer than 99% of European startups, with annual top-ups to share Relay’s success. * Private health & dental coverage, so comprehensive you’d need to be a partner at a Magic Circle law firm to match it. * 25 days of holidays * Enhanced parental leave. * Located in Shoreditch, our office set-up enables the kind of in-person interactions that drive impact. We work 4 days on-site, with 1 day remote. * Hardware of your choice. * Extensive perks (gym subsidies, cycle-to-work, Friday office lunch, covered Uber home and dinner for late nights, and more). Who Thrives at Relay? * Aim with Precision: You define problems clearly and measure your impact meticulously. * Play to Win: You chase bold bets, tackle the hard stuff, and view constraints as fuel, not friction. * 1% Better Every Day: You believe that small, consistent improvements lead to exponential growth. You move quickly, deliver results, and learn from every experience. * All In, All the Time: You show up and step up. You take ownership from start to finish and do what it takes to deliver when it counts. * People-Powered Greatness: You invest in your teammates. You give and receive feedback with care and candour. You build trust through high standards and shared success. * Grow the Whole Pie: You seek out win-win solutions for merchants, couriers, and our customers, because when they thrive, so do we. If these resonate, and you combine strong technical fundamentals with entrepreneurial drive, let’s connect. Relay is an equal-opportunity employer committed to diversity, inclusion, and fostering a workplace where everyone thrives.