Teamlead After Sales Service & Repair (m/w/d)

Sumup

OUTBOUND SALES TEAM LEAD – BARCELONA Location: Barcelona, Spain | Team: EU GTM – Sales ES | Type: Full-time, Office-first TEAM DESCRIPTION Our New Markets Sales team is responsible for launching and scaling SumUp's commercial presence in new territories across Europe — and Switzerland is our next big focus. This role sits at the heart of that expansion: you'll be based in our Barcelona office, leading a team of outbound Sales Representatives who sell remotely into the Swiss market across all language regions. It's a genuine build opportunity — you'll help shape the team from the ground up, define how we go to market in Switzerland, and set the standard for how we sell, coach, and grow in a brand new territory. 👉 Take a look inside our Barcelona office WHAT YOU'LL DO * Lead and coach a growing team of outbound Sales Representatives selling remotely into the Swiss market, running weekly pipeline reviews, one-to-ones, and performance conversations * Refine the outbound sales strategy for Switzerland — including sequencing, messaging for our ideal customer profile, account sourcing, and territory mapping across CH language regions * Support direct reports in client and prospect meetings, helping them close deals and develop their commercial skills * Use sales data and metrics to track individual and team performance, and report results clearly to senior leadership * Play an active role in hiring and onboarding new Sales Representatives as the team scales through 2026 * Use AI-assisted sales tools to support the team's outbound workflows and improve execution efficiency WHAT WE'RE LOOKING FOR * At least one year of people management experience, with the ability to coach, motivate, and hold a sales team accountable to clear targets * Solid background in a closing sales role as an individual contributor, with a track record of consistently hitting or exceeding targets * Strong understanding of outbound sales processes, including sequencing, prospecting, and pipeline management * Fluency in German and English is essential; French and/or Italian is a strong plus given the multilingual nature of the Swiss market * Comfort working with outbound sales tools such as Gong, Lusha, Sales Navigator, Outreach, or Pipedrive Nice to have: * Experience in the payments or fintech industry * Familiarity with the Swiss market or experience selling into multilingual territories WHY YOU SHOULD JOIN SUMUP 🌎 Opportunity to work with SumUppers globally on large-scale fintech products used by millions of businesses worldwide, from our Barcelona office. This involves an office-first setup 🌈 Commitment to Diversity and Inclusion: be part of a workplace that values and promotes diversity, fostering an inclusive environment where everyone's perspectives are respected and embraced 🚀 Enrolment onto our Virtual Stock Option programme: you will own a stake in SumUp's future success 📚 A dedicated annual L&D budget of €2000 for your individual development, which can be used to attend conferences and/or advance your career through further education 🏖 Generous time off: enjoy 23 days of paid leave plus public holidays and special leave days 🥗 Subsidised restaurant tickets (Edenred) and office breakfast on Mondays 🌴 Break4me: 1-month sabbatical after 3 years of service 🔗 Referral Bonus: earn additional rewards by referring talented individuals to join the SumUp team ABOUT SUMUP Be empowered to do more that matters. At SumUp, we're on a mission to empower small businesses across the globe by providing simple and affordable tools that allow them to thrive. Today, over 4 million businesses in 37 markets rely on SumUp as their financial partner to manage payments, finance and customer relationships. Our commitment to small businesses is reflected in our diverse team of over 3,000 SumUppers from over 90 nationalities, united by global collaboration and an innovative mindset. Our core values lay the foundation for who we are and what we stand for, shaping our work culture and driving our success. We foster inclusivity and a continuous learning culture, providing a safe space for personal and professional growth. Our differences make us unique and strong as we strive to create an environment where everyone belongs and feels supported, no matter how they identify. SumUp is proud to be an Equal Employment Opportunity employer, actively seeking and embracing diversity in our workforce. We don't make hiring or employment decisions based on race, colour, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender identity, sexual orientation, disability, age or any other basis protected by applicable laws or prohibited by company policy. Our commitment extends beyond recruitment to creating a safe and respectful workplace where harassment of any form is strictly prohibited. Discover more about our culture and opportunities on our careers website, and follow our journey on LinkedIn, Instagram, and TikTok. Job Application Tip We recognise that candidates feel they need to meet 100% of the job criteria in order to apply for a job. Please note that this is only a guide. If you don’t tick every box, it’s ok too because it means you have room to learn and develop your career at SumUp.

Sumup

ABOUT THE TEAM SumUp's outbound sales engine is growing fast, and the French market is one of our biggest opportunities. Based in our Barcelona office, our SDR team is the frontline of that growth — generating pipeline, opening doors, and building the outbound motion that fuels Field Sales across France and beyond. This role sits at the heart of that expansion: you'll lead a growing team of French-speaking SDRs, shape how we sell into the French SMB market, and help write the playbook that scales to new markets over time. If you're energised by building something from the ground up and want real ownership over a team and a market, this is the role for you. 🎬 Take a look at our Barcelona office ---------------------------------------------------------------------------------------------------------------------------------- WHAT YOU'LL DO * Lead daily team rituals — pipeline reviews, coaching sessions, and stand-ups — keeping the team focused, motivated, and hitting targets * Coach SDRs on cold calling, outbound sequencing, and objection handling, modelling best practice alongside them in the field * Define territory and target account lists in collaboration with the Head of SDRs and Field Sales leadership * Support the hiring and onboarding of new French-speaking SDRs as the team scales through 2026 * Build and document the French outbound playbook, creating a repeatable model that can expand into Belgium and beyond * Evaluate and embed AI-assisted prospecting tools into the team's workflow as they're rolled out ---------------------------------------------------------------------------------------------------------------------------------- YOU'LL BE GREAT FOR THIS ROLE IF… * Proven track record in outbound sales, with strong command of cold calling, sequencing, and pipeline management. * Experience leading or coaching an SDR team, whether inherited or built from scratch, with a clear coaching mindset and a focus on raising the bar through direct feedback. * Fluency in French (native or near-native) and strong communication skills in English. * Comfort building outbound processes in a new or ambiguous environment, with the ability to operate autonomously and make decisions without constant oversight. * Familiarity with SMB sales, ideally in fintech, payments, or a similarly competitive market. ---------------------------------------------------------------------------------------------------------------------------------- WHY YOU SHOULD JOIN SUMUP * 🌎 Opportunity to work with SumUppers globally on large-scale fintech products used by millions of businesses worldwide, from our Barcelona office. This involves an office-first setup * 🌈 Commitment to Diversity and Inclusion: be part of a workplace that values and promotes diversity, fostering an inclusive environment where everyone's perspectives are respected and embraced * 🚀 Enrolment onto our Virtual Stock Option programme: you will own a stake in SumUp's future success * 📚 A dedicated annual L&D budget of €2000 for your individual development, which can be used to attend conferences and/or advance your career through further education * 🏖 Generous time off: enjoy 23 days of paid leave plus public holidays and special leave days * 🥗 Subsidised restaurant tickets (Edenred) and office breakfast on Mondays * 🌴 Break4me: 1-month sabbatical after 3 years of service * 🔗 Referral Bonus: earn additional rewards by referring talented individuals to join the SumUp team ---------------------------------------------------------------------------------------------------------------------------------- ABOUT SUMUP Be empowered to do more that matters. At SumUp, we're on a mission to empower small businesses across the globe by providing simple and affordable tools that allow them to thrive. Today, over 4 million businesses in 37 markets rely on SumUp as their financial partner to manage payments, finance and customer relationships. Our commitment to small businesses is reflected in our diverse team of over 3,000 SumUppers from over 90 nationalities, united by global collaboration and an innovative mindset. Our core values lay the foundation for who we are and what we stand for, shaping our work culture and driving our success. We foster inclusivity and a continuous learning culture, providing a safe space for personal and professional growth. Our differences make us unique and strong as we strive to create an environment where everyone belongs and feels supported, no matter how they identify. SumUp is proud to be an Equal Employment Opportunity employer, actively seeking and embracing diversity in our workforce. We don't make hiring or employment decisions based on race, colour, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender identity, sexual orientation, disability, age or any other basis protected by applicable laws or prohibited by company policy. Our commitment extends beyond recruitment to creating a safe and respectful workplace where harassment of any form is strictly prohibited. Discover more about our culture and opportunities on our careers website, and follow our journey on LinkedIn, Instagram, and TikTok. Job Application Tip We recognise that candidates feel they need to meet 100% of the job criteria in order to apply for a job. Please note that this is only a guide. If you don’t tick every box, it’s ok too because it means you have room to learn and develop your career at SumUp.

Etraveli Group AB

Etraveli Group is a leading global flight technology provider, specializing in flight sales and offering flight content delivery and fintech products. We are here to solve complexity, by connecting millions of flights and travelers across the globe, from search and selection to trip and beyond. We partner with major global platforms such as Booking.com, Google Flights, Skyscanner, and Kayak, providing seamless flight booking and related services. Our B2B portfolio includes a separate fintech entity with its flagship product, PRECISION, a risk management solution, Sweden’s leading flight comparison site Flygresor.se, Tripstack, our B2B Flights as a Service Provider and world leader in virtual interlining, and Wenrix, the embedded AI platform for flights. We also operate our own online travel agency brands including Gotogate, Mytrip, and Flightnetwork. Every day we strive to make the world smaller for our customers and bigger for our people. Our diverse team of more than 3200 passionate professionals is what makes us the industry’s tech wonder and the best in the world at what we do. Major offices in Sweden (HQ), Greece, India, Canada, Israel, Poland, UK, and Uruguay. The Role As the Team Lead for the Foundation Customer Facing team, you are the guardian of the traveler’s journey. Our team sits at the core of the user experience, setting the quality bar for shared components and ensuring that every touchpoint a customer has with our brands is consistent, reliable, and high-performing. You won't just manage a team; you will be the bridge between User Experience (UX), Customer Experience (CX), and our various Domain Teams. You will lead a group of talented engineers in building the standards and guardrails that ensure a coherent end-to-end experience for millions of travelers. Your Responsibilities Vision & Alignment: Align the team around a clear mission to create world-class shared components and experiences. Strategic Collaboration: Partner closely with CX, UX, and Product Owners to ensure our foundational elements support the broader product strategy. Technical Standards: Own the "quality bar." You will drive the creation of standards and guardrails that prevent fragmentation across the traveler journey. Stakeholder Management: Work with multiple stakeholders to prioritize high-impact work and manage expectations across the organization. Team Empowerment: Create a focused, "noise-free" environment where engineers can do their best work. You’ll mentor the team, foster a culture of continuous learning, and promote autonomous problem-solving. Ownership: Take end-to-end accountability for the health and performance of the shared components our customers touch every day. Requirements Experienced Leader: You have a proven track record of leading development teams, preferably within a "Foundation" or "Platform" context where the focus is on shared services/components. Customer-Centric: You have a deep understanding of the customer journey and a passion for CX/UX principles. Collaborative Architect: You are skilled at navigating a matrix organization, building consensus across different domains, and translating high-level vision into actionable technical roadmaps. Quality Obsessed: You believe in standardization and have experience building or maintaining design systems or shared component libraries. Strategic Prioritizer: You are comfortable working with Product Owners to balance technical debt with new feature development, always keeping the "big picture" in mind. Excellent Communicator: You can articulate complex technical decisions to non-technical stakeholders and inspire your team with clear, concise goals. Benefits At the Etraveli Group Gothenburg office, you will be part of +200 people, all with different cutting-edge skills and personalities. Our shared ambition, passion, and strong work ethic are what drive us toward the same goals. This foundation allows us to value our individual differences, which we believe are precisely what make us a strong team. With us you can enjoy: Our office is located in Merkurhuset in Gothenburg, a few steps away from public transport and lunch restaurants. We work on a hybrid-model where you can choose to work two days from home and you have two weeks per year that you can choose to work from a remote location We love gaming and after work activities. We know the value of personal development and continuous training. Hackathons and Dev Weeks - We believe in promoting creativity and trying new things. Healthcare allowance – Each employee receives a maximum allowable amount each year according to the Swedish Tax Agency to spend on health-promoting activities such as a gym card, massage etc. Pension and health insurance – Through partners we offer a comprehensive pension and health insurance so that you can get help quickly in case of an accident. Daily breakfast – To kick the day off just right, breakfast is available at the office every morning. As part of this recruitment process, we will be conducting background checks. You will be able to read more information and give your consent to this process in the application form. Diversity disclaimer At Etraveli Group we value diversity; we pride ourselves on being a company represented by people of all different backgrounds. During hiring, we are committed to ensure equality and promote diversity in the workplace at every selection stage. As such, we provide the same opportunities for all candidates regardless of race, religion or belief, gender, nationality, ethnicity, sexual orientation, age, marital status, disability, or any other characteristic protected under any anti-discrimination law or regulation.