Mid-Market Customer Success Manager, Japan

Datadog

Datadog is the global leader in observability and security for cloud applications. Our SaaS platform integrates infrastructure monitoring, application performance monitoring, log management, digital experience monitoring, cloud security, and AI-powered observability to help organisations accelerate digital transformation and operate at scale. As organizations across Japan continue to modernize their technology stacks and embrace cloud-native architectures, Datadog is uniquely positioned to help customers achieve greater visibility, reliability, security, and business performance. The Opportunity Following significant investment in Japan by Datadog, we’re now seeking a senior executive to lead the next phase of growth and scale the business rapidly. This executive will be responsible for defining and executing Datadog's strategy in Japan, driving sustainable, predictable revenue growth, strengthening customer and partner relationships, developing high-performing teams, and firmly establishing Datadog as the market leader for Japan. Reporting to senior APJ leadership, the Country Leader will serve as the executive face of Datadog in Japan and will work cross-functionally with Sales, Customer Success, Marketing, Partnerships, Solutions Engineering, Product, and Corporate functions to accelerate market penetration and customer success.  At Datadog, we work hard to maintain an excellent culture of trust, high standards, and great outcomes for customers, partners and employees About the Role Datadog is seeking an experienced and respected country executive to serve as Country Manager, Japan. As the most senior leader in the market, you will be responsible for owning Japan’s overall business health across acquisition, usage, retention, ecosystem, culture, and cross-functional execution.  The Country Manager owns the country plan and operating cadence, ensuring effective direct management of all three sales segments (Enterprise, Mid Market, Commercial); and cross-functional influence across our broader GTM functions including Marketing, Sales Engineering, Customer Success, Sales Development, and Channel & Alliances.  This role is an opportunity to shape Datadog’s next chapter in one of the most important and exciting technology markets in the world, with the investment, infrastructure, and executive commitment to match this ambition.  At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them. What You’ll Do: Country Leadership & Strategy * Own the Japan Country Plan: Setting priorities, defining the operating model, and aligning all GTM functions across shared country-level outcomes across customer acquisition, usage, retention, and ecosystem growth * Formalize GTM operating cadence across Sales, Customer Success, Sales Development, Marketing, Sales Engineering, and Channel & Alliances, ensuring cross-functional work has clear ownership, roles & responsibilities, and escalation paths * Direct and lead quarterly country business reviews to present a comprehensive view of Japan business health * Act as primary decision-maker on country plan priorities, which includes local hiring inputs, customer escalations, partner strategy, and business performance reviews Sales Ownership & Revenue Accountability * Direct management of all 3 sales segments in Japan: Enterprise (including Public Sector), Mid Market, and Commercial (SMB)  * Own Japan’s growth revenue accountability across Japan by ensuring consistent attainment across quarterly and annual targets * Champion platform adoption and customer growth, partnering closely with the post-sales organization to turn Datadog's Japan customers into long-term strategic accounts * Guide segment leaders through complex, multi-stakeholder sales cycles: Provide executive-level engagement and sponsorship on the most strategic accounts and key partners where needed * Support Sales segment leaders in managing pipeline quality, forecast accuracy, and deal inspection, ensuring detailed and rigorous operating standards across all segments Talent, Culture, and People Leadership * Own the Japan hiring plan working with sales segment and cross-functional leadership, as well as People Business Partners to recruit, develop, and retain world-class talent across all functions * Build and maintain a high-performing, tenured sales team across all segments by ensuring the right people are hired, ramped, and performing at the level the market opportunity demands * Champion employee engagement and satisfaction across the Japan organization, creating a high-trust, high-performing culture that reflects Datadog’s values in a locally relevant way * Invest deeply in leadership development, succession planning, and career progression for Japan leaders across Sales and GTM functions * Foster a culture of collaboration, accountability, and customer obsession by serving as the cultural and values role-model for the entire Japan organization, building tenure and career pathing for existing employees Executive Engagement and Market Presence * Serve as the senior executive face of Datadog Japan by representing the company at public forums, conferences, press engagements, and in high-level customer and government relationships * Build and deepen relationships with strategic customer C-suite and Board and acting as an executive sponsor for our most important accounts * Develop and grow Datadog’s partner and ecosystem relationships in Japan including alliances, channel partners, ISVs, and system integrators * Engage with the public sector and government bodies where relevant, building Datadog’s credibility and market position in regulated and public sector verticals * Lead brand and market presence in Japan working alongside marketing to ensure Datadog’s narrative lands effective in the Japanese market Cross-Functional Orchestration * Provide oversight and leadership across broader Japan GTM functions and ensuring consistent alignment on country priorities and creating clear escalation paths for issues * Partner closely with global and APJ functional leaders to ensure Japan-specific needs are represented in global planning and resourcing decisions * Identify and resolve structural or operational blockers that prevent the Japan team from executing effectively, with appropriate escalations to global leadership where needed * Own the people agenda for Japan in close partnership with People Business Partners, Recruiting, and People Operations across talent acquisition, retention, culture, and employee relations, and compliance Who You Are: * A senior Enterprise Technology leader who has successfully sold solutions at the C-level and experience leading first and second line leaders  * Proven general manager or country-level executive with a track record of owning full business outcomes  * Deeply respected in the Japanese technology market, with an established executive network across enterprise customers, partners, and ecosystem stakeholders * Experienced in leading distributed, cross-functional teams with the ability to influence without direct authority, particularly across post-sales, marketing, and technical functions * A strong people leader who has built and retained high-performing teams; known for developing talent, maintaining high employee engagement, and being a trusted cultural anchor * Commercially sharp with a command of SaaS revenue metrics and the ability to hold segment leaders accountable to rigorous forecasting and operating standards * Executive presence and communication skills to credibly represent Datadog at the highest levels, both within Japan and to Datadog's global leadership team * Comfortable bridging Japanese business culture and Datadog's global GTM strategy: able to translate global direction into locally relevant execution, and to advocate effectively for Japan's needs globally * Fluent in Japanese; professional fluency in English required for engagement with Datadog's global leadership Datadog values people from all walks of life. We know not everyone will meet all the above qualifications on day one. That’s okay. If you’re passionate about technology and want to grow your experience, we encourage you to apply.  Benefits & Growth: * Product training to develop an in-depth understanding of our product and space * Continuous career development and pathing opportunities for internal mobility  * Intra-departmental mentor and buddy program for in-house networking  * An inclusive company culture, ability to join our Community Guilds * New hire stock equity (RSUs) and employee stock purchase plan (ESPP) * Free global mental health benefit through Spring Health  * Generous global benefits  Benefits and Growth listed above may vary based on the country of your employment and the nature of your employment with Datadog. #LI-Hybrid ---------------------------------------------------------------------------------------------------------------------------------- About Datadog:  Datadog is the leading observability and security platform for the AI era, providing businesses with unified visibility across the technology stack to manage complexity at scale. It brings applications, infrastructure, data, models, and security into one place, using AI to detect and resolve issues before they impact customers. Trusted globally by Fortune 500 companies and high-growth AI leaders, Datadog enables businesses to move faster with clarity and confidence. Learn more about #DatadogLife on Instagram, LinkedIn, and Datadog Learning Center. ---------------------------------------------------------------------------------------------------------------------------------- Equal Opportunity at Datadog: Datadog is proud to offer equal employment opportunity to everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, and other characteristics protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Here are our Candidate Legal Notices for your reference.  Datadog endeavors to make our Careers Page accessible to all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please complete this form. This form is for accommodation requests only and cannot be used to inquire about the status of applications.  Privacy and AI Guidelines: Any information you submit to Datadog as part of your application will be processed in accordance with Datadog’s Applicant and Candidate Privacy Notice. For information on our AI policy, please visit Interviewing at Datadog AI Guidelines.

Cloudflare

About Us At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world’s largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine’s Top Company Cultures list and ranked among the World’s Most Innovative Companies by Fast Company.  At Cloudflare, we’re not looking for people who wait for a polished roadmap; we’re looking for the builders who see the cracks in the Internet that everyone else has simply learned to live with. We value candidates who have the instinct to spot a "normalized" problem and the AI-native curiosity to create a solution using the latest tools. Our culture is built on iteration, leveraging AI to ship faster today to make it better tomorrow, while ensuring that every improvement, no matter how small, is shared across the team to lift everyone up. If you’re the type of person who values curiosity over bureaucracy, and that AI is a partner in solving tough problems to keep the Internet moving forward, you’ll fit right in. AVAILABLE LOCATIONS * Tokyo, Japan ABOUT THE ROLE Account Executives, Business Development Representatives, Solution Engineers, Customer Success, and Sales Operations - all working together help our customers adopt Cloudflare and create great Internet-enabled experiences. The sales team at Cloudflare helps customers solve real, technical problems while creating the revenue streams that help the company provide free service to millions in our community. As a Cloudflare Sales Manager, you will focus on leading a team of strategic account executive and account executives. You and your team will grow our market share amongst commercial companies in Japan. The most qualified of candidates will understand how to attract, hire, and manage high performing account executives to hit sales targets and drive company goals. This role needs to communicate effectively across multiple departments, have the ability to shift gears at a moment's notice, and provide air cover for their team while advocating internally for their interests/needs. All of this with the main purpose of maintaining strong sales performance, meeting budget expectations and targets. The Commercial Sales Manager role will report to the Head of Territory Sales, Japan. RESPONSIBILITIES * Meet or exceed quarterly team revenue targets * Partner with Recruiting to attract and hire top sales talent * Manage contract negotiations and salesforce reporting * Manage, coach, and develop a team of Commercial Account Executives. * Provide strategic direction to the sales organization and support to sales representatives as they manage deals from first contact to close * Work on the continuous improvement of sales processes and procedures DESIRABLE SKILLS, KNOWLEDGE, AND EXPERIENCE * Experience managing a team of quota carrying sales talent * Experience directly managing a pipeline of complex deals * A proven track record of sales achievement as a sales representative * Exemplary communication skills, both written and verbal, with confidence to develop and present ideas to varying levels of audiences * Deep understanding of the sales process as it relates to Mid market companies * Hands-on leader that strikes a balance between strategic vision and tactical execution What Makes Cloudflare Special? We’re not just a highly ambitious, large-scale technology company. We’re a highly ambitious, large-scale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free and open Internet. Project Galileo: Since 2014, we've equipped more than 2,400 journalism and civil society organizations in 111 countries with powerful tools to defend themselves against attacks that would otherwise censor their work, technology already used by Cloudflare’s enterprise customers--at no cost. Athenian Project: In 2017, we created the Athenian Project to ensure that state and local governments have the highest level of protection and reliability for free, so that their constituents have access to election information and voter registration. Since the project, we've provided services to more than 425 local government election websites in 33 states. 1.1.1.1: We released 1.1.1.1 to help fix the foundation of the Internet by building a faster, more secure and privacy-centric public DNS resolver. This is available publicly for everyone to use - it is the first consumer-focused service Cloudflare has ever released. Here’s the deal - we don’t store client IP addresses never, ever. We will continue to abide by our privacy commitment and ensure that no user data is sold to advertisers or used to target consumers. Sound like something you’d like to be a part of? We’d love to hear from you! Please note that applicants who progress to the offer stage of the interview process may be asked to attend an in-person interview within one of the Cloudflare Offices or Cloudflare Hubs.  More details about this will be available at that stage of the interview process. This position may require access to information protected under U.S. export control laws, including the U.S. Export Administration Regulations. Please note that any offer of employment may be conditioned on your authorization to receive software or technology controlled under these U.S. export laws without sponsorship for an export license. Cloudflare is proud to be an equal opportunity employer.  We are committed to providing equal employment opportunity for all people and place great value in both diversity and inclusiveness.  All qualified applicants will be considered for employment without regard to their, or any other person's, perceived or actual race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship, age, physical or mental disability, medical condition, family care status, or any other basis protected by law. We are an AA/Veterans/Disabled Employer. Cloudflare provides reasonable accommodations to qualified individuals with disabilities.  Please tell us if you require a reasonable accommodation to apply for a job. Examples of reasonable accommodations include, but are not limited to, changing the application process, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.  If you require a reasonable accommodation to apply for a job, please contact us via e-mail at hr@cloudflare.com or via mail at 101 Townsend St. San Francisco, CA 94107.

Notion

WHO WE ARE Notion is the collaborative AI workspace where teams and agents think together. We're building one place where your knowledge, projects, meetings, and AI tools live side by side, so work is faster, clearer, and less fragmented. Millions of individuals, small teams, and large companies run their work on Notion. Notinos (our employees) are customer zero in bringing this future of work to life. We care about craft, building things that last, and the belief that great work is still fundamentally human. Our goal isn’t to ship the next feature. Each and every team of Notinos is working to set the standard for how humans work together in the AI era. From building a business’s system of record to making and managing AI agents to automating away the busy work, we care deeply about giving our customers more time for their life’s work. ABOUT THE ROLE We're looking for a motivated Sales team leader with an entrepreneurial and building spirit to join our Commercial Sales team. This person will play an integral role in helping lead our growth efforts across Japan. We need someone with an entrepreneurial and builder spirit, someone who enjoys coaching sales reps to be the best they can be, someone who is data-driven and experienced in managing a high-velocity sales pipeline. As an early member of the team, you'll be instrumental in helping define our sales motion, meaningfully shape our future product, and drive business revenue all while having a blast doing it! WHAT YOU'LL ACHIEVE * Lead a team of Commercial Account Executives who handles full cycle sales activities, including: prospecting/building pipeline, developing new potential accounts, expanding existing customers, and renewing an install base * Own the strategy of your team’s territory, including how the team maximizes the revenue it is generating and retaining * Own the execution of your team’s strategy, including the team forecast and pipeline generation * Work with cross functional partners (Sales, Channel, Customer Success, Deal Desk, Ops, Legal) to build playbooks and define our sales motion * Liaise with our incredible user base to provide world class customer experience * Work with the various Notion leaders to define and lead our long term sales strategy to help us move up market * Meet with executives from some of our largest prospects and customers to help engage and ultimately in business * Attract, hire, and retain a world class sales organization * You don’t need to be an AI expert, but you’re curious and willing to adopt AI tools to work smarter and deliver better results. SKILLS YOU'LL NEED TO BRING * 5+ years of full cycle sales at a fast growing software, SaaS, or AI company * 3+ years sales management or team leader experience * Understanding of PLG and SLG sales motions, with successful experience in combining bottom-up Land and Expand approaches with top-down strategies * Proven track record in the Commercial, Mid-Market segments. Ability to articulate customer case studies based on experience in collaboration and productivity domains. * A passion for coaching and rep development, specifically around building compelling business cases and creating urgency * A track record of leading high performing teams who exceed their quotas * Strong leader who builds cross functional relationships inside and outside of sales * A builder mentality who thrives in collaborative environments * A phenomenally strong communicator with engaging and compelling presentation skills * A positive and openness minded attitude * A strong desire to be successful without sacrificing your values * An ability to operate within the gray and find creative or out-of-the-box solutions when faced with ambiguity * A strong ability to analyze data to build thoughtful strategies * Fluency in Japanese (native level) and English (business level) NICE TO HAVES * You've been a leader at a fast growing start up before * You've got strong technical chops * Direct sales plus experience of selling through Partners * Experience of quarterly sales planning By clicking “Submit Application”, I understand and agree that Notion and its affiliates and subsidiaries will collect and process my information in accordance with Notion’s Global Recruiting Privacy Policy. #LI-Onsite A NOTE ON AI You don’t need deep AI expertise for every role, but we do expect every Notino to be intellectually curious, drawn to tinkering and discovery, and excited to use AI as a real collaborator in their work. For some roles, AI fluency is a core requirement — when that’s the case, we'll say so explicitly in the qualifications. People who thrive here don’t treat AI as a novelty. They use it to think better, and make their work easier for others to build on. EQUAL OPPORTUNITY & ACCOMMODATIONS We hire talented people from a wide range of backgrounds. If you’re excited about this role but don’t meet every bullet, we still encourage you to apply. Notion is an equal opportunity employer and does not discriminate on the basis of any legally protected characteristic. Consistent with applicable law, we will consider for employment qualified applicants with arrest and conviction records. Notion provides reasonable accommodations during the application process; if you need one, please let your recruiter know. Notion is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Notion considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Notion is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please let your recruiter know.