MEET DEEPL

DeepL is a global AI product and research company focused on building secure, intelligent solutions to complex business problems.

Over 200,000 business customers and millions of individuals across 228 global markets today trust DeepL's Language AI platform for

human-like translation, improved writing and real-time voice translation.

Founded in 2017 by CEO Jaroslaw “Jarek” Kutylowski, DeepL now has around 1,000 passionate employees and is supported by

world-renowned investors including Benchmark, IVP, and Index Ventures.

Our goal is to become the global leader in trusted, intelligent AI technology, building products that drive better communication,

foster connections, and create a meaningful impact. To achieve this, we need talented people like you to join our journey. If

you’re ready to shape the future of AI and grow your career in a fast-moving, purpose-driven environment, DeepL is your next

destination.

WHAT SETS US APART

What sets us apart is our blend of cutting-edge AI technology, meaningful work, and a culture where people truly thrive. We’re a

team of innovators, researchers, and creators driven by a shared purpose to unlock human potential by making work simpler,

smarter, and more connected.

When we share what it’s like to work at DeepL, the reactions are overwhelmingly positive. This might be because of our technology

that helps millions of people and businesses communicate and work better every day, or because of the trust, curiosity, and care

that shape our culture.

What we know for sure is this: being part of DeepL means joining a team dedicated to innovation, growth, and well-being. Discover

more about life at DeepL onLinkedIn,Instagram, and our Blog.

THE OPPORTUNITY

We are seeking a seasoned, strategic, and team empowering leader to manage and grow our Customer Success team in APJ. This

leadership role is pivotal in driving customer value, retention, and growth across our largest and most complex accounts as well

as our growing customers.

As the Senior Manager of Customer Success APJ, you will lead a team of experienced Customer Success Managers, ensuring they

deliver best-in-class customer engagement across onboarding, adoption, expansion, and renewal. You will be instrumental in scaling

the team through our next phase of growth, driving operational rigor, strategic account planning, and cross-functional

collaboration.

This role also holds umbrella oversight and partnership responsibility for the Services team in Japan, ensuring strategic

alignment, operational consistency, and seamless collaboration across Customer Success and Services functions.

This is an exciting opportunity for a strong people manager who thrives in a high-growth, fast-paced environment and is passionate

about developing talent, optimizing customer experience, and driving enterprise customer outcomes.

KEY RESPONSIBILITIES

Lead, mentor, and develop a high-performing CSM team that supports our largest, most complex and our growing accounts in APJ

Serve as the primary representative of the APJ region in our Global Customer Success organization, providing regional

leadership alignment and acting as the central point of coordination for Customer Success initiatives

Ensure the team is driving measurable customer value, maximizing product adoption, and securing renewals and expansion

opportunities

Set clear performance expectations and coach team members to success. Foster a culture of accountability, empowerment and

continuous learning

Partner with cross-functional teams including Sales, Product, Marketing, Support, and Finance to ensure a unified and

consistent customer journey

Own and optimize internal processes, customer journey frameworks, and playbooks that drive scalability and consistency across

the team

Serve as a strategic voice of the customer, representing customer insights to inform product roadmap and business strategy

Support talent acquisition and onboarding as we grow the team. Define the job scope, talent profile, attract and assess the

talent to hire top-tier CSM talent

Analyze team performance and customer health metrics to inform strategy and operational decisions

Champion a culture of collaboration, inclusion, and high performance

Empower team members through strategic delegation and clear decision-making frameworks

Foster innovation and support calculated risk-taking to drive customer success outcomes

Create transparent communication channels and feedback loops across the team and organization

ABOUT YOU

7+ years of experience in Customer Success, Account Management, or a related field, with a minimum of 5+ years managing CSMs

supporting Enterprise clients in a leadership function

Proven success leading teams managing large, complex customers with multi-stakeholder engagement

Deep understanding of enterprise and scale customer dynamics, SaaS customer lifecycle, and value realization frameworks

Passion for developing and empowering people, with a strong track record of coaching and performance management

Strategic thinker with strong business acumen and an ability to translate data into action

Excellent communicator with experience influencing stakeholders at all levels, including executives

Highly organized, operationally strong, and comfortable with ambiguity in a scaling environment

Demonstrate high emotional intelligence and self-awareness, with ability to adapt leadership style to team needs

Champions a growth mindset and fosters a culture of continuous learning and development

Makes values-driven decisions and models company values in all interactions

Experience with tools such as Salesforce or CRM/CS platforms

WHAT WE OFFER

Diverse and internationally distributed team: joining our team means becoming part of a large, global community with people of

more than 90 nationalities. We're more than just colleagues; we're a group of professionals with a shared mission to connect

diverse cultures. Our global presence is growing–we've doubled in size nearly every year, with our employees based in the UK,

Germany, the Netherlands, Poland, the US, and Japan, and we continue to expand our network.

Open communication, regular feedback: as a language-focused company, we value the importance of clear, honest communication. We

value smooth collaboration, direct and actionable feedback, and believe that leading with empathy and growth mindset makes us

better together.

Hybrid work, flexible hours: we offer a hybrid work schedule, with team members coming into the office twice a week. This

allows you to engage directly with your team and experience the unique energy of our workspace, while still enjoying the

flexibility and comfort of working from home. With flexible working hours and trust in your productivity, we are in sync with

your team's general locations and time zones to foster effective and seamless collaboration.

Regular in-person team events: we bond over vibrant events that are as unique as our team, from local team and business unit

gatherings, to new-joiner onboarding, to company-wide events that bring us all together–literally.

Monthly full-day hacking sessions: every month, we have Hack Fridays, where you can spend your time diving into a project

you're passionate about and get the opportunity to work with other teams–we value your initiatives, impact, and creativity.

20 days of annual leave: we value your peace of mind. With 20 days off (excluding public holidays) and access to mental health

resources, we make sure you're as strong mentally as you are professionally.

Competitive benefits: just as our team spans the globe, so does our benefits package. We've crafted it to reflect the diversity

of our team and tailored it to align with your unique location, to ensure you feel supported every step of the way.

Virtual Shares: An ownership mindset in every role. We believe everyone should share in our success, and that's why every

employee receives Virtual Shares, linking your contribution directly to DeepL's growth and rewarding you with a stake in our

future.

#LI-VT1

WE ARE AN EQUAL OPPORTUNITY EMPLOYER

You are welcome at DeepL for who you are - we appreciate authenticity here. Our product is for everyone, and so is our workplace.

The more voices we have represented and amplified in our business, the more we will all succeed, contribute, and think forward! So

bring us your personal experience, your perspectives, and your background. It’s in our diversity that we will find the power to

break down language barriers in the world.

Roll

Senior Manager, Customer Success

Plats

Tokyo

Publicerad

4 mars

Sista ansökningsdag

16 augusti

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