Store Leader, Tokyo Cat Street Store

Store Advisor, On Tokyo Cat Street

On

STORE ADVISOR, ON TOKYO CAT STREET   IN SHORT As a Store Advisor, you will be a key player in providing exceptional customer service and driving sales performance in our retail store. You will leverage your expertise to enhance the customer experience by guiding customers through their shopping journey, maintaining optimal stock levels, and executing visual merchandising plans. Join us to make a significant impact, grow your career, and help shape the future of our retail environment. YOUR MISSION * Respond to customer inquiries and resolve issues effectively, ensuring a positive shopping experience. * Assist with unpacking, back-stocking, and organizing deliveries to ensure inventory is efficiently managed. * Help maintain a clean, organized, and safe work environment, adhering to Health & Safety (H&S) standards. * Support daily operational tasks such as restocking shelves, updating displays, and managing product flow. * Contribute ideas for in-store events, community engagement, and other activities to boost customer interaction and store presence. * The Team Spirit: Foster a collaborative and positive team environment. * The Positive Spirit: Demonstrate a strong commitment to providing exceptional customer service. * The Explorer Spirit: Embrace new ideas and initiatives to drive store success. * The Athlete Spirit: Uphold high standards of integrity and professionalism in all actions.   ＜仕事内容 (要約)＞ ・OnのRetail Teamメンバーとして、Onのカルチャーおよびブランドストーリーを自ら体現し発信 ・お客様からの様々なお問合わせに対し、最高な顧客サービスを提供 ・プロダクトテクノロジーの理解はもちろんの事、Onのグローバルな活動やプロジェクトについて日々情報をアップデート ・在庫管理およびVMDサポート

Associate Store Leader, Tokyo Cat Street Store

On

At a Glance This is your opportunity to become a core part of On’s Direct-to-Consumer (DTC) team and take on the responsibility to co-lead On’s flagship community store in the heart of Tokyo. You will be in charge of the store’s overall performance and to deliver exceptional customer service every day. You will oversee all store related operations from inventory management to IT systems to customer flows and product training, as well as all internal team related responsibilities. Your Mission * Continuously embody and communicate On's values and brand philosophy to internal and external customers * Act as the in-store troubleshooting expert for On's store systems (e.g. POS) * Support staff planning and recruiting of Store Advisors to build and develop a motivated store team * Oversee inventory management and BoH (Back-of-House) processes for optimized stock levels as well as inbound and outbound product flow requirements * Provide input / feedback to Merchandise and sales planning team for replenishment and product assortment planning * Oversee FoH (Front-of-House) operations and service level to ensure that exceptional service is provided to each and every customer * Support implementation of ongoing learning and development programs for the store team and on-the-job coaching / training as needed * Continually offer direct feedback and support to Store Advisors and provide input for performance reviews for Store Associates * Create an inclusive workplace culture by treating all employees and customers with respect * Support monitoring of store key performance indicator to track healthiness of business operations Your Story * 5+ years of experience in a retail setting; 2+ years in a management role at a customer-focused, operationally excellent retailer * Ability to confidently lead a team, oversee operations, sell product and drive financial performance * Inventory management experience and an entrepreneurial spirit who expects the unexpected along with exceptional organizational skills and aptitude to proactively anticipate future store needs * Ability to read, write and speak business level English YOUR TEAM: On is a place that is centered around growth and progress. We offer an environment designed to give people the tools to develop holistically – to stay active, to learn, explore and innovate. Our distinctive approach combines a supportive, team- oriented atmosphere, with access to personal self-care for both physical and mental well-being, so each person is led by purpose. On is an Equal Opportunity Employer. We are committed to creating a work environment that is fair and inclusive, where all decisions related to recruitment, advancement, and retention are free of discrimination.

Store Manager - Omotesando Flagship Store

Polène

ABOUT POLÈNE Founded in 2016, Polène is a French leather goods house known for its timeless creations, combining exceptional craftsmanship with an organic design language inspired by nature. As Polène continues to grow internationally, we are strengthening our organization and investing in top talent across all functions. Supported by 800 artisans in our workshops in Ubrique, Spain, we continue to elevate the value and distinctiveness of our leather goods and jewelry collections.   WITHIN OUR RETAIL TEAMS Polène boutiques bring the brand universe to life and welcome a demanding local and international clientele. Located in one of Tokyo’s most premium retail environments, the Omotesando boutique requires a strong sales-focused and operationally minded leader, capable of maintaining high service standards while supporting smooth day-to-day execution. STORE MANAGER REPORTING TO: Area Manager DIRECT REPORT: Assistant Store Manager, Stock Manager MAIN MISSION Reporting to the Area Manager, you drive the commercial strategy and profitability of your profit center. Responsible for achieving ambitious targets, you closely analyze your key performance indicators (KPIs) to implement agile and innovative action plans. As an ambassador of Polène’s vision, you give meaning to HQ directives for your teams. As an inspiring leader, you unite and develop talent by cultivating a culture of performance, self-surpassing, and unwavering solidarity. YOUR KEY RESPONSIBILITIES 1. Commercial Development & Performance Management ● Define targeted quantitative and qualitative objectives and ensure their achievement. ● Analyze daily performance indicators as well as results by product category. ● Implement action plans to reach sales targets. ● Provide qualitative feedback and actionable insights and act as a strategic liaison between the store and HQ. ● Ensure a seamless, transparent, and motivating flow of information, maintaining a solution-oriented approach to drive team engagement. 2. Leadership & Team Development ● Motivate, coach, and challenge the team daily to maintain a high level of skill. ● Identify, attract, and recruit talent in collaboration with the Retail management, HRBP and Talent Acquisition teams. ● Maintain a positive environment and be the guarantor of team cohesion, encouraging mutual support and a united stance. 3. Brand Ambassador & Customer Experience ● Promote the brand culture internally and externally in line with Polène's values. ● Oversee the clienteling approach and build an influence network to develop client loyalty. ● Ensure that the store atmosphere, Visual Merchandising, and team appearance comply with Polène’s standards. 4. Operational Management & Processes ● In close collaboration with the HRBP and the Area Manager, take responsibility for disciplinary matters. Ensure compliance with internal regulations, manage corrective actions when necessary, and oversee legal procedures with rigor and fairness. ● Ensure that all processes set up by legal, safety, and HR, are thoroughly respected. ● Optimize schedule management to match the business flow while respecting the budget and regulations. ● Oversee stock and inventories in collaboration with the Stock Team to ensure alignment with sales potential. ● Guarantee the quality of Polène’s image by proactively managing store maintenance needs. Soft Skills: Embody authority with empathy and vision. Emotional & Situational Intelligence: ● Ability to give meaning to HQ decisions, even during times of tension, to maintain team engagement. ● Combines clear, impactful communication with a decisive approach to problem-solving in fast-paced environments ● Inspiring leadership to cultivate unwavering solidarity and a positive environment. ● Embodies Polène’s values in all professional interactions.