Program Manager, Delivery Innovation and Strategic Programs

Okta

Secure Every Identity, from AI to Human Identity is the key to unlocking the potential of AI. Okta secures AI by building the trusted, neutral infrastructure that enables organizations to safely embrace this new era. This work requires a relentless drive to solve complex challenges with real-world stakes. We are looking for builders and owners who operate with speed and urgency and execute with excellence. This is an opportunity to do career-defining work. We're all in on this mission. If you are too, let's talk. THE CUSTOMER FIRST TEAM We are a team of Identity and Access Management experts. We help customers, businesses, and organisations maximise their Okta IAM platform investment, providing rapid time-to-value in adoption and usage and promoting scalability and agility. Our team sits within the Customer First area - focused on ensuring the long term success of our customers.  Join our team! We’re building a world where Identity belongs to you. ROLE SUMMARY Reporting to the Manager of Partner Delivery Success, this role will be responsible for leading and developing Okta partners to successfully deliver Okta services to our valued customers. The Principal Delivery Success Manager (DSM) is responsible for developing partner delivery capability within a defined product domain and regional partner portfolio. This role ensures service delivery partners are prepared to successfully deploy Okta solutions through capability development, go-live validation, and delivery oversight. Principal DSMs serve as the primary operational leaders, enabling partners to progress through the Service Delivery Partner maturity model and ensuring they deliver high-quality implementations. This role works cross-functionally with Professional Services, Alliances, Sales, and Enablement teams to scale partner-led delivery while maintaining implementation quality. KEY RESPONSIBILITIES * Develop delivery capability across the assigned partner portfolio. * Communicate to multiple partners and Executive level the technical and/or functional level of a situation * Strong understanding of technical design, configuration, and troubleshooting of Okta services * Guide partners through the Service Delivery Partner maturity model. * Identify specialization gaps and recommend enablement paths. * Support partners pursuing product specializations (OWI, Auth0, Workflows, etc.). * Encourage partner certification and skill development. * Review and validate partner go-live submissions. * Classify deployments according to Standard, Advanced, and Strategic complexity levels. * Ensure deployments meet Okta delivery standards. * Capture delivery feedback from Professional Services and customers. * Serve as the delivery advisor for sales teams when identifying partners for deployments. * Recommend partners based on capability, specialization, and deployment complexity. * Assist in identifying partners capable of supporting complex customer architectures. * Track ecosystem capability trends across assigned partners. * Identify gaps in partner expertise or geographic coverage. * Provide recommendations for partner enablement and recruitment. * Partner closely with Professional Services on partner delivery quality feedback and co-delivery planning. * Partner closely with Alliances to support relationship management and service delivery partner recruitment. * Drive and track partner adoption to post-sales enablement. WHAT YOU’LL BRING TO THE ROLE * 10+ years of experience in enterprise software delivery, professional services, or partner success roles. * 10+ years of experience working hands on with customers, primarily in a post-sales role  * 10+ years of experience providing consulting or developer services in a post-sales role  * 10+ years of experience performing hands on technical design, configuration, and troubleshooting of Okta service * Experience working with system integrators or service delivery partners. * Experience supporting enterprise software implementations. * Strong understanding of identity and access management concepts. * Familiarity with enterprise SaaS deployment models. * Understanding of partner ecosystems and implementation services. * Ability to guide partners through complex technology implementations. * Strong cross-functional collaboration skills. * Ability to evaluate partner capabilities and recommend improvement strategies. * Excellent communication and stakeholder management skills. * Ability to work with technical teams, sales teams, and executive stakeholders. AND EXTRA CREDIT IF YOU HAVE EXPERIENCE IN ANY OF THE FOLLOWING! * Familiar with several programming languages (e.g., .NET, JavaScript, Python, Java). * Familiar with open-source tools and development practices. * Familiar with load balancers, reverse proxies, and Web Access Management tech (e.g., F5, Oracle, NGINX). * Familiar with AI GPTs  #LI-BF1 #LI-Hybrid #P8494 Below is the annual salary range for candidates located in Canada. Your actual salary will depend on factors such as your skills, qualifications, and experience. In addition, Okta offers equity (where applicable), bonus, and benefits, including health, dental, and vision insurance, RRSP with a match, healthcare spending, telemedicine, and paid leave (including PTO and parental leave) in accordance with our applicable plans and policies. To learn more about our Total Rewards program, please visit: https://rewards.okta.com/can. The annual base salary range for this position for candidates located in Canada is between: $123,000—$169,400 CAD The Okta Experience * Supporting Your Well-Being  * Driving Social Impact  * Developing Talent and Fostering Connection + Community We are intentional about connection. Our global community, spanning over 20 offices worldwide, is united by a drive to innovate. Your journey begins with an immersive, in-person onboarding experience designed to accelerate your impact and connect you to our mission and team from day one. Okta is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, marital status, age, physical or mental disability, or status as a protected veteran. We also consider for employment qualified applicants with arrest and convictions records, consistent with applicable laws. If reasonable accommodation is needed to complete any part of the job application, interview process, or onboarding please use this Form to request an accommodation. Notice for New York City Applicants & Employees: Okta may use Automated Employment Decision Tools (AEDT), as defined by New York City Local Law 144, that use artificial intelligence, machine learning, or other automated processes to assist in our recruitment and hiring process. In accordance with NYC Local Law 144, if you are an applicant or employee residing in New York City, please click here to view our full NYC AEDT Notice.

Okta

Secure Every Identity, from AI to Human Identity is the key to unlocking the potential of AI. Okta secures AI by building the trusted, neutral infrastructure that enables organizations to safely embrace this new era. This work requires a relentless drive to solve complex challenges with real-world stakes. We are looking for builders and owners who operate with speed and urgency and execute with excellence. This is an opportunity to do career-defining work. We're all in on this mission. If you are too, let's talk. THE CUSTOMER FIRST TEAM We are a team of Identity and Access Management experts. We help customers, businesses, and organisations maximise their Okta IAM platform investment, providing rapid time-to-value in adoption and usage and promoting scalability and agility. Our team sits within the Customer First area - focused on ensuring the long term success of our customers.  Join our team! We’re building a world where Identity belongs to you. ROLE SUMMARY Reporting to the Manager of Partner Delivery Success, this role will be responsible for leading and developing Okta partners to successfully deliver Okta services to our valued customers. The Principal Delivery Success Manager (DSM) is responsible for developing partner delivery capability within a defined product domain and regional partner portfolio. This role ensures service delivery partners are prepared to successfully deploy Okta solutions through capability development, go-live validation, and delivery oversight. Principal DSMs serve as the primary operational leaders, enabling partners to progress through the Service Delivery Partner maturity model and ensuring they deliver high-quality implementations. This role works cross-functionally with Professional Services, Alliances, Sales, and Enablement teams to scale partner-led delivery while maintaining implementation quality. KEY RESPONSIBILITIES * Develop delivery capability across the assigned partner portfolio. * Communicate to multiple partners and Executive level the technical and/or functional level of a situation * Strong understanding of technical design, configuration, and troubleshooting of Okta services * Guide partners through the Service Delivery Partner maturity model. * Identify specialization gaps and recommend enablement paths. * Support partners pursuing product specializations (OWI, Auth0, Workflows, etc.). * Encourage partner certification and skill development. * Review and validate partner go-live submissions. * Classify deployments according to Standard, Advanced, and Strategic complexity levels. * Ensure deployments meet Okta delivery standards. * Capture delivery feedback from Professional Services and customers. * Serve as the delivery advisor for sales teams when identifying partners for deployments. * Recommend partners based on capability, specialization, and deployment complexity. * Assist in identifying partners capable of supporting complex customer architectures. * Track ecosystem capability trends across assigned partners. * Identify gaps in partner expertise or geographic coverage. * Provide recommendations for partner enablement and recruitment. * Partner closely with Professional Services on partner delivery quality feedback and co-delivery planning. * Partner closely with Alliances to support relationship management and service delivery partner recruitment. * Drive and track partner adoption to post-sales enablement. WHAT YOU’LL BRING TO THE ROLE * 10+ years of experience in enterprise software delivery, professional services, or partner success roles. * 10+ years of experience working hands on with customers, primarily in a post-sales role  * 10+ years of experience providing consulting or developer services in a post-sales role  * 10+ years of experience performing hands on technical design, configuration, and troubleshooting of Okta service * Experience working with system integrators or service delivery partners. * Experience supporting enterprise software implementations. * Strong understanding of identity and access management concepts. * Familiarity with enterprise SaaS deployment models. * Understanding of partner ecosystems and implementation services. * Ability to guide partners through complex technology implementations. * Strong cross-functional collaboration skills. * Ability to evaluate partner capabilities and recommend improvement strategies. * Excellent communication and stakeholder management skills. * Ability to work with technical teams, sales teams, and executive stakeholders. AND EXTRA CREDIT IF YOU HAVE EXPERIENCE IN ANY OF THE FOLLOWING! * Familiar with several programming languages (e.g., .NET, JavaScript, Python, Java). * Familiar with open-source tools and development practices. * Familiar with load balancers, reverse proxies, and Web Access Management tech (e.g., F5, Oracle, NGINX). * Familiar with AI GPTs  #LI-BF1 #LI-Hybrid #P25024 Below is the annual salary range for candidates located in Canada. Your actual salary will depend on factors such as your skills, qualifications, and experience. In addition, Okta offers equity (where applicable), bonus, and benefits, including health, dental, and vision insurance, RRSP with a match, healthcare spending, telemedicine, and paid leave (including PTO and parental leave) in accordance with our applicable plans and policies. To learn more about our Total Rewards program, please visit: https://rewards.okta.com/can. The annual base salary range for this position for candidates located in Canada is between: $123,000—$169,400 CAD The Okta Experience * Supporting Your Well-Being  * Driving Social Impact  * Developing Talent and Fostering Connection + Community We are intentional about connection. Our global community, spanning over 20 offices worldwide, is united by a drive to innovate. Your journey begins with an immersive, in-person onboarding experience designed to accelerate your impact and connect you to our mission and team from day one. Okta is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, marital status, age, physical or mental disability, or status as a protected veteran. We also consider for employment qualified applicants with arrest and convictions records, consistent with applicable laws. If reasonable accommodation is needed to complete any part of the job application, interview process, or onboarding please use this Form to request an accommodation. Notice for New York City Applicants & Employees: Okta may use Automated Employment Decision Tools (AEDT), as defined by New York City Local Law 144, that use artificial intelligence, machine learning, or other automated processes to assist in our recruitment and hiring process. In accordance with NYC Local Law 144, if you are an applicant or employee residing in New York City, please click here to view our full NYC AEDT Notice.

Valtech

Why Valtech? We’re the experience innovation company - a trusted partner to the world’s most recognized brands. To our people we offer growth opportunities, a values-driven culture, international careers and the chance to shape the future of experience.  THE OPPORTUNITY At Valtech, you’ll find an environment designed for continuous learning, meaningful impact, and professional growth. Whether you're pioneering new digital solutions, challenging conventional thinking or building the next generation of customer experiences, your work will help transform industries.  We are proud of:  * The work we do and the innovation we drive  * Our values of share, care and dare  * A workplace culture that fosters creativity, diversity and autonomy  * Our borderless, global framework, which enables seamless collaboration    THE ROLE   Please note, we are only accepting applicants from the provinces of Ontario and Québec for this role. For Québec-based candidates, fluency in English is necessary because the position entails collaboration with teams based in the rest of Americas and occasionally in Europe. As a Program Manager, you are passionate about experience innovation and eager to push the boundaries of what’s possible. You bring 6-8+ years of experience in program or senior project management within consulting or enterprise environments, a growth mindset and a drive to make a lasting impact. You are a detail‑oriented Program Manager who can zoom out to see the big picture while keeping delivery firmly on track.  You are passionate about large‑scale transformation and energized by complex, multidisciplinary delivery. You bring a strong sense of structure, a strategic mindset, and the confidence to lead high‑stakes enterprise programs.  The Program Manager is adept at navigating complex enterprise environments involving multiple stakeholders, vendors, and parallel delivery streams, and is able to effectively handle high-pressure situations with strong judgment and escalation instincts. You will thrive in this role if you are:  * A curious problem solver who challenges the status quo  * A collaborator who values teamwork and knowledge-sharing  * Excited by the intersection of technology, creativity and data  * Experienced in Agile methodologies and consulting  Role responsibilities Program & Delivery Leadership  * Has a deep understanding of the client’s business, their needs, expectations, and requirements.    * Lead the end‑to‑end delivery of data platform and cloud transformation projects or programs, from initiation through delivery to closure.  * Manage program level projects with competing priorities while maintaining momentum, quality, and stakeholder alignment.    * Translate client business objectives into structured, milestone‑based delivery plans with clear acceptance criteria.   Cross‑Functional Orchestration  * Lead and align multidisciplinary teams across data engineering, cloud platforms, governance, QA, DevOps, and business stakeholders.  * Coordinate delivery across multiple release waves, ensuring consistency, predictability, and quality at scale.  * Enable teams to deliver their best work by providing clarity, structure, and strong delivery leadership.    Scope, Financial management, Quality, Risk & Readiness  * Own overall project or program health, including feasibility of delivery given scope, timeline, budget, resources, risks, and interdependencies.  * Proactively identify and mitigate program‑level risks across technology, operations, and organizational change.  * Ensure that each milestone and release meets defined quality, governance, validation, and operational readiness standards.  * Ensure client sign-off is obtained at key milestones throughout the project lifecycle.    * Work with client teams and internal stakeholders to estimate costs and timing.  * Own accurate financial tracking, forecasting, and margin management for assigned accounts.      Governance & Stakeholder Management  * Establish and run robust program governance, including weekly delivery cadence, RAID management, decision tracking, and executive‑level steering.  * Act as the primary contact point for managing expectations, delivery risks, cross‑team dependencies, and critical decisions.  * Build trusted relationships with senior client stakeholders, ensuring transparency, clarity, and confidence throughout the engagement.     Team Leadership & Process Improvement  * Manage and mentor project managers as required.   * Help evolve, update, and set new project management processes, standards, and best practices to improve delivery consistency and scalability.   * Foster a collaborative, accountable, and high-performing delivery culture.     MUST HAVE QUALIFICATIONS To be considered for this role, you must meet the following essential qualifications:  * 6-8+ years of experience in program or senior project management within consulting environments, acting as the main client point of contact and confidently managing and setting expectations.  * Strong understanding of structured delivery models (Agile, hybrid, or waterfall‑based) and managing multiple projects simultaneously with competing priorities.  * Advanced experience in project planning, scope management, timelines, resourcing, risk management and budgeting.    * Demonstrated experience delivering under fixed-fee or milestone-gated commercial models, including structured acceptance criteria, formal client sign-off mechanics, and change-order discipline when scope or complexity deviates from contract assumptions.  * Delivery knowledge of cloud data platform and migration programs (GCP strongly preferred); familiarity with cloud-native architectures, data pipeline patterns, and governance tooling sufficient to make informed delivery decisions, assess technical risk, and engage credibly with platform and engineering stakeholders without requiring full translation from the Technical Lead.  * Sufficient data literacy to manage a data-program RAID log independently, understanding pipeline dependencies, data quality risk, governance boundaries between platform tools, and the downstream impact of schema or logic changes on data consumers and dashboards.  * Proven ownership of delivery outcomes across multi-country, multi-timezone teams, specifically including accountability for handoff quality, remote team performance, and cross-location dependency management, not limited to stakeholder coordination across geographies.  * Experience designing and executing operational transition plans, including knowledge transfer, runbook delivery, and formal handoff to client operations teams or third-party managed service providers at program closeout.  * Excellent verbal and written communication skills.  * Exceptional organizational and time management skills.    NICE TO HAVE QUALIFICATIONS   * Fluency in French.   If you do not meet all the listed qualifications or have gaps in your experience, we still encourage you to apply. At Valtech, we recognize that talent comes in many forms, and we value diverse perspectives and a willingness to learn.    COMMITMENT TO REACHING ALL KINDS OF PEOPLE  We design experiences that work for all kinds of people - and that starts with our own teams. At Valtech, we’re intentional about building an inclusive culture where everyone feels supported to grow, thrive and achieve their goals. No matter your background, you belong here. Explore our Diversity & Inclusion site to see how we’re creating a more equitable Valtech for all.    THE BENEFITS   This is a full-time position based in Ontario, Canada. The offered salary range is 105,000 - 130,000 CAD annually, depending on experience and location.  Valtech offers a comprehensive benefits package effective after three months of continuous service: * A comprehensive insurance plan, where you can choose the module that best suits your needs—Gold, Silver, or Bronze. The employer may contribute up to 80% of your coverage depending on the selected module. This plan includes short- and long-term disability coverage. * Dialogue via Sun Life provides virtual healthcare services, allowing you to consult with a healthcare professional for emergencies, prescription renewals, and more. You also have access to the Employee and Family Assistance Program, as well as a complete mental health support program. * A $500 Personal Spending Account, which can be used for healthcare reimbursements, gym memberships, public transit passes, office supplies, or contributions to your RRSP through Valtech. * A retirement plan where Valtech will match 100% of your RRSP contributions through a Deferred Profit Sharing Plan (DPSP), up to a maximum of 4%. You can start contributing to your RRSP immediately, and to the DPSP after 3 months. The vesting of the DPSP will be after a 24 months of service.  * Access to a flexible vacation under Valtech's policy to support your work-life balance, with 5 days available during your probation period and a prorated amount calculated for the remainder of the year. * Personal Technology Reimbursement – $30/month for every employee-offered on day 1.  * We close during the winter holidays and offer flexible scheduling throughout the year, so you can enjoy those sunny Friday afternoons—provided your weekly hours are completed.   YOUR APPLICATION PROCESS Once you apply, our Talent Acquisition team will review your application. If your skills and experience align with the role, we’ll reach out for next steps. Your CV should cover key information on relevant experiences and expertise. We do not require information such as age, gender, marital status, or a headshot in your application. We review all candidates based on skills, experience, and potential. ⚠️ Beware of recruitment fraud: Only engage with official Valtech email addresses. We are committed to inclusion and accessibility. If you need reasonable accommodations during the interview process, please either indicate it in your application or let your Talent Partner know.     ABOUT VALTECH Valtech is the experience innovation company that exists to unlock a better way to experience the world. By blending crafts, categories, and cultures, we help brands unlock new value in an increasingly digital world.  At the intersection of data, AI, creativity, and technology, we drive transformation for leading organizations, including L’Oréal, Mars, Audi, P&G, Volkswagen Dolby, and more.  At Valtech, we don’t just talk about transformation. We make it happen. Our people are the heart of our success, and we foster a workplace where everyone has the support to thrive, grow and innovate.  Are you ready to create what’s next? Join us.